I got an oil change and tire rotation from Lawley Kia and asked them to check the front passenger tire. There was a nail in it and it was leaking air. I got a call that the vehicle was done and that they dunked the tire and found no leak. Wierd seeing as how I saw an actual nail and the tire pressure kept getting low. When I showed up to get my vehicle, guess where the tire was that was leaking? The front passenger area....so they 100% did not rotate the tires, even though they said they did on my paper copy of work completed. And the tire was sitting at 21 psi, and obviously low. When I brought it up to the attendant, he offered to fill the tire up so I could get it to Discount Tire to be repaired because they were closing. I had a 8 hour drive ahead of me the next day and this had to be done. Felt like I didnt rate as a customer because I didnt pay for a service, even though I did with what I paid for the vehicle from them a year and a half ago. You can do better Lawley and you have in the past.

Fantastic service team (thanks Gene!).I received a timely repair at a good price -- for that I am grateful.Lawley Ford will have my business from here on out.Jim Click Ford of Tucson...who? Never heard of em.

I give you no stars I drop y truck off a day earlier and you keep it two days and still didnt fix it . I had to find a way to work for two days thinking my truck would be fixed only to find out it wasnt and i was told we dont know when it will be fixed but just leave it with us and we will call you when we get it done .My dealings with your service dept has not been good and i do regret buying a car from your dealership. If i ever buy another i will shop in Tucson.

I got a used 2019 Ford Mustang from Lawley dealership. I really liked their service and their after purchase follow up to make sure i am happy with my purchase. Mark was of great help. I am enjoying my car.

I missed my appointment so I stopped by to ask when it was. Well I missed it by 2 weeks. So they got me in the next morning. I was very happy. I only needed an Ill change but they found a nail in my tire and took care of that for me. I was very pleased with the service and the time the office staff took with me. Thank you Lawley Ford!

Great ALL around experience. I called Tony in Sales about 30 minutes from closing on a Saturday about a truck. I live about 20 minutes away. He said come on down, we are open until your needs are met. Tony, Tony in Finance, and the desk manager (and the detailer) all stayed about an hour and a half late on a Saturday, working with me to get the deal done and where I needed it.Follow up has been great, awesome over all experience. They could have very easily said, come check it out next week, they didnt. They stayed and gained a very satisfied customer in the process!Thanks Lawley Ford Team!

I dropped my car off for a routine oil change the first week of June. After picking it up we noticed it was driving weird so we took it back to have it checked out because it’s a brand new car. After diagnostics they discovered that a rodent had crawled under the bumper and chewed through some wiring but were ordering the parts to fix it. While COVID caused delays in the shipment of parts my service technician Eddie kept me updated as often as he could. They had great customer service and ensured my car was fixed and I was taken care of. Thank you!

It was 108 degrees outside and our nearly new Ford Edge decided it did not need AC. We were definitely not in agreement. Took it down to Lawley Ford in Sierra Vista, AZ and they worked us in to get a new AC compressor and the AC fixed in 2 days. Eddie is the man to see. Cares about the customer and tries to satisfy.

The staff was incredibly helpful. I went to several dealerships before going to Lawley, and nobody was as attentive. Nobody had nearly the inventory in stock that Lawley had. And Isaiah Ramirez got me a GREAT rate for financing.

Lawleys Team Ford provided a great car buying experience! Everyone was friendly and worked hard for me to close a deal on my dream car. Our sales rep Amber was great and went the extra mile for us. I would highly recommend this dealership to anyone looking to purchase a new/used vehicle. No haggles and they care about their customers which can be hard to find these days.

Friendly, professional staff. Great service.

Superlative service and support. Amber met me outside with the vehicle I was interested in and had everything prepared before my arrival. She was genuinely interested in getting me the best possible deal on a car that admittedly was on the lower price scale. But she along with Cass and Isaiah helped me as if I was buying a high end vehicle treating the process with the respect and care as they are aware that buying a vehicle is a big deal for anyone even the little guys. I recommend this location for anyone who wants quality service with a personalized touch. Not once did I feel pressure to buy out of my price range or purchase needless accoutrements along side the vehicle I purchased and drove home a couple hours after arriving. Thanks to all involved!

I needed a truck as a new farmer and didn’t exactly know what to look for. I also was looking for esthetics as well (needed it to get the job done as well as look cute). Danni listened to my wants and my needs and pulled up my new truck first time round! It’s beautiful, it’s a beast, and I absolutely love it! My Ford Ranger is perfect! Thank you!

Anything with the name Lawley around these parts is 5 stars, you can depend on them

Convenient, on time and thorough. I was pleasedJerry Lametti

They exceeded every expectation, friendly and fast service and they treat you like family there. Even watching how they are with other customers I dont know why anyone would go anywhere else. Thank You Team Lawley

An early appointment on a Saturday. First visit to this service shop for service on our Kia Sedona. Met promptly by Gabe. The service appointment took about 2 hours which included diagnosis of a leak somewhere on the windshield washer system. They found the pump was the problem. Gabe covered everything thoroughly which I appreciated. Looking forward to having the new pump installed. A very good experience.

Fast courteous service! They performed and all points inspection on my car and advices me on making future repairs, very grateful for that!One problem and its happened before at other car service businesses. They get in my car with oil stained shoes and mess up my floor mats.Its hard to remove oil from carpet mats!!!! Ive had to replace a set so far.

I believe my service writer was named Joe, and he provided the best service I have received in Sierra Vista. I needed a simple update to my navigation and he quoted $142, which I agreed to. He called me in about 15 minutes and said it was ready for pickup. When I got there he said he took care of it (instead of a technician) and it only took about two minutes. I asked where to settle the bill and he said it was on him, since it was so simple. I know businesses are not in business to give a way services, but what an example of doing the right thing to ensure returning customers.

Daily driver died on a Monday. I made an inquiry on a Tuesday about an F-150 (saw a couple in-stock that I was interested in). Mark reached out to me within a couple of hours, met him around noon and drove away in a brand-new 2020 Ford F-150. No pressure, didnt attempt to move me to something I wasnt there for. Second vehicle Ive purchased from them and both times Ive had no problems whatsoever. I was in and out of there with a new truck in a matter of hours from start-to-finish.

Amber is amazing sweet as pie best sales person ever. Tony is the best finance officer ever. I will by every car I will ever own here at lawley

Jonathan and Tofu were amazing! They were able to answer all my questions and if they did not know off the top of their head, they got the answer for me in a timely manner. If anyone is looking for a vehicle, I would say to definitely go see Jonathan and Tofu. They are great people to work with.

They always try to give us top notch service whether it be getting one of our cars serviced or making a purchase. Thank you Lawley Ford! Badgirl66

I was disappointed in my experience the last time I brought my vehicle in for service at Lawley Ford. Upon arrival, check with the morning staff was friendly and efficient and I was quickly whisked away to work in their courtesy van, but when I was dropped off, the van driver asked what time I wanted to be picked up. When I informed her that I finished my work at 4:30pm, she responded with, well, afternoons are busy for me and I cant guarantee I can be here to pick-up before I leave for the day, which didnt feel very courteous at all, so I told her to forget about picking me up and I would get a ride with a co-worker, which I ended up doing. Upon arrival in the afternoon to pick up my vehicle at the end of the day, I stood and paced outside the service department offices for 10-15 minutes holding my briefcase and lunchbox waiting to be noticed and assisted when a man finally asked, have you been helped sir? to which I responded yes. I gave him my last name and he asked with whom I had met earlier in the day. He found my service slip, but offered no explanation of the services provided (as has been customary with every other service appointment Ive ever had). He looked at the receipt and jokingly commented, okay, that will be $350, which I found friendly and humorous, but hardly the expected professional behavior of someone who works in a vehicle service department.

The Lawley Team, service representatives are superior to anyother dealership I have ever had the pleasure of having my vehicle worked on. The technicians/mechanics/sales/support personal are always courteous and very professional.I hope to trade in my Kia in a couple of years for a SUV. Lawley shall be my first choice to acquire a newer vehicle. I sincerely appreciate nearly everyone at Lawley I have met since 2007. Thank you for your professional customer oriented demeanor, it pervades throughout your dealership. Eddie and Matthew are exceptional respresentative of Lawleys Team. Thank you.

Lawleys service center had my truck for two full business days before finally quoting me to fix the IWE and a missing sway bar bolt. There was zero communication from anyone regarding the status of my vehicle, or what I could expect after drop off. After no response for a second day, they finally quoted me twice what was originally estimated to fix the system (and twice what other local mechanics quoted). I am not only disappointed in their lack of communication but how they explained the possible causes of the noises I brought the truck in for. I may be a female, but Im well versed in how a truck should run. I would HIGHLY recommend taking your business to a more communicative and fairly priced establishment.

They took care of me and my car and made sure I was happy.

Damion and Isiah did a great job! Thanks for all the extra effort. Very much appreciated! I got a great deal and Im very happy with my new truck.

My 2018 Ford Escape needed a water pump replaced. The repair was covered under warranty. The Lawley Team did an excellent job at replacing the pump promptly and efficiently without hassle. Thank You to Team Lawley.

Went to look at a truck and was informed that due to Tucson and Phoenix taking on the business model of charging required fees, that Lawley followed suit. We were told that the sticker price was, in fact, no the final price. They charged $599 for a Karr Alarm and $1,995 for detail and safety -- both listed under accessories in the full price break down. We asked if we could opt out of both and were told not. Apparently these fees used to be included in the sticker price and they were following suite of other dealerships.I consider this in extremely poor taste. They drag you in with the sticker price, go through the whole process and love the car, to then being told sike! Fooled you on the price. The truck I drove was legit everything I was looking for in a truck and I had to walk away. I found a truck very similar for just a few hundred more in Tucson, but at least they were honest about the price. Would gladly give my service out of town if they continue to falsely advertise prices.(But the new cars manager is really nice. Two stars just because of her)RESPONSE TO OWNER 12/1/2020:As much as I would like to agree, I cannot fully. Reading the fine print the detailing and reconditioning fee is there, although with no explanation. However your mandatory Karr Alarm is not. The issue I have, and why this review was written, is that if these are mandatory fees you need to add them to the ticket price. Car dealerships have gone generations without full on charging for cleaning the car before it is sold. Why the changes now?

After going in to find out the cost of a new key for my vehicle they never called back with the quote and when I finally got ahold of them again they claimed to have the number wrong even after repeating back to me when I had stopped by. They quoted almost $500 for a key. I called a Ford dealer in Tucson and was quoted $195. Terrible service at Lawley and they are way over charging customers!! Will never go there to buy or service again!

Lawleys had a great service team. Matthew made our experience extremely pleasant.

Both Tom and Eddie from the service department were very thorough in informing me what would be done with my car to bring it back to top working condition. Id also recommend The Works detailing (Kenny does an amazing job). Is it cheap? Nope. But as my late mother said, you get what you pay for. My 12 year old car has NEVER looked so good! Id recommend them to anyone who asked.

Actually found a very impressive salesman who was able to get a used Laramie Ram for me through there sister store. I am very satisfied.... Thanks Sonny.....

Wonderful people. The parts dept are the best group of guys you will meet. They are hard workers and do what toHey can to make sure you have what you need. If they cant get it they try to direct you to a place that can. Great people!

I always hate going into dealerships to buy a car. I expected the same experience that I pretty much get at any dealership. For the most part it was but it was also different in many ways. The car sales people don’t earn commissions so they definitely were not pushy or in a hurry to sell the first vehicle I tested. Everyone I dealt with was very friendly and personable. I was looking for a pick-up truck and they made sure I found the exact one I wanted. Negotiations went well and I left the dealership very happy with the deal. The next morning the truck did not start due to a bad battery. I jumped it and went to work. While at work, I called the dealership and they were very urgent in wanting to help me out. They came to my work and picked up the truck (after another jump start) and took it to the dealership where they installed a new battery for free. They then brought the truck back to me. Excellent customer service! That’s enough to recommend them to anyone.

Great people and service. I return every chance I get. 5th new car from Lawley.

I called Lawleys Ford/KIA service department to get our 2020 KIA Sedona vans in for a recall on the alternator terminal. I was expecting to get an automated machine telling me different options to get a hold of the service department but yet to my surprise, I was greeted by an actual live person which is nice for a change. They got me connected to the service department where I was greeted by John Thomas and he was able to get us an appointment very quickly which was a surprise because usually you get placed at the back of the line when it comes to warranty and recalls. They were able to get both vans in at the same time and get them washed and back to us within 1 hour which just made our day. Thanks Lawleys! The rest of the dealerships should be looking to you for advice as you are hands down the best!

Had to get in for a recall. They got ne in the next day and even did a full service and checked my brakes as I was about to travel cross country. This company really is here to help you. And I greatly appreciate them getting me in so quick and the professionalism and friendliness of their staff.

The technician did a good job and did not try to have me buy stuff I didnt need. Would highly recommend

Will not come to Lawley Ford, was told by the sales person I was working with. Told to get the hell off the lot. Will not recommend Lawley Ford at all. To be of the sales person, his name is Mark. Dont trust him, rather go to a different dealership.

These guys were awesome at helping get the best car I needed and wanted. I didn’t feel pushed at all. I was straight up when I said no to a certain and Damian was awesome with bringing a new car to check out. I got my Kia Rio. I’m in love with it. These guys are awesome with helping as much as possible and very in detail with explaining everything to you. I highly recommend!

I purchased my Explorer from Lawley a few years ago and being I am in the market for a new vehicle, I went straight to Lawley. The first sales rep was very accommodating but was not set up to make major decisions. She reached out to the sales manager and came back with this: My sales manager is prepared to offer you $23,683 for your trade. However, if it is in great condition with no damage, he said he will go up to $24,100. How does that sound?, I responded with what I felt was fair based off the mileage and model, and Kelly Blue Book. This was immediately turned down by the sales manager. There was no attempt to negotiate. Final word from the manager: “So he says we cannot match the 27,500.” Of course I will take my business to Tucson, along with the business of a few friends who are also in the market for vehicles. My advice to this manager is to seek training to update negotiation and marketing skills or else lose more local business. On the other end of the spectrum, my experience with the service department has been phenomenal.

Sam at the Kia dealership did an excellent job servicing my car and took the extra time to explain everything. I left satisfied and with a freshly washed car. Thank you

We thoroughly enjoyed our experience with our salesman and the financial representative. Thank you Kia!

Again, always helpful and get to the bottom of whatever issues are there!

This service center is the worst I have ever had to deal with. I will not buy a Ford in this town because of the service after the sale.

We had a fantastic experience at Lawley yesterday. Our sales person JC made the entire process easy and was extremely friendly. He ensured we knew everything that was going on and i am super happy with the service that every one provided. Definitely recommend Lawley!

Bought my latest pickup here. Sales team was really great and Id go back to them again.I think it made a difference for me because I knew what I wanted when I went there. However, I definitely got a good deal on my trade in and purchase. No buyers remorse.

I had great customer service here they kept me Informed about my vehicle and I like the shuttle service too which can go on post as well.

Great people, great service. Took the 16 ford edge for throwing a check engine light. Techs diagnosed the issue. Car was out of warranty but the catylitic converter still was. Appreciate the honesty. Turn around was very fast!

The two limited experiences I have had with the Kia Service Team at Lawley Ford and Kia have been outstanding. Friendly, fast and most importantly fair! I have lived in the area 3 years now and appreciate the Lawley Group for their commitment to the town and the military.

I was having troubles with the computer throwing a code. Service tried reprogramming the computer and it seems to be working great. This happened just before I was supposed to be pulling my fifth wheel in a elk hunt with my family and if I didn’t make it, it would have ruined the entire family’s trip. So I am extremely pleased that it got repaired when it did.

I was visiting family and the day before I was heading home I realized I needed to have my vehicle serviced before taking off on a 6hr drive home. The service department was amazing, they fit me in and had my vehicle ready in a short amount of time. I was very thankful for both. Everyone was very nice and professional!

Just moved to southeastern Arizona and took the F250 in for service. The folks at Lawleys were fantastic. They communicated well and did a good job for a fair price. They are up front and very straight forward. I expect nothing less every time I return for service and wont be disappointed.

We love our 2020 KIA Soul. Every interaction we have have with Lawley s KIA Ford has been a pleasant experience. I would recommend their dealership and repair shop to anyone who asked.

Thank Lawley Ford for helping us find the right vehicle for the right price. A big shout out to Dan Wichgers for helping and providing an excellent customer service. Thank you!

Lawley ford was by far the best experience when it comes to servicing my vehicles! top notch service

My service advisor Matthew was amazing

Outstanding as always!! Completed on time!!

The car was as advertised. Team was quick to get to us, show us the vehicle, and facilitate a test drive. We liked our salesman, Mark, and the Sales Manager - Nate Stover - helped us work through some challenges with our letter of credit, and the intricacies of out-of-state purchase. They had what appeared to be quality inventory - and weve been very happy with our car!

I was looking for a midsize truck and it was either a Ranger or a Tacoma. The Taco drive like a larger truck and the V6 Sport Turbo was very hesitant. The 4-cylinder Ranger jumps when you hit the gas and drives more like a car. Ive heard horror stories about Lawley, but they never pressured me, gave me everything I asked for, and service has been excellent.

Their svc dept. did a good job with my new vehicle. I recommend Tom Ryan for your service advisor. Nice job Tom!

I took my truck in for another warranty repair. My service manager Jose is great at letting me know what is going on and does whatever he can to help me out. This would be five stars but Lawley Fords contract with enterprise to get a loaner car is somewhat stressful.

Daniel is a good salesman, but we just couldnt make a deal that we could agree on!

This was my very first car purchase and I was truly impressed with the attentiveness of Nicole and the rest of the Lawley Team Ford! Thank you! I love my Ford Focus!!

The entire team @ Lawley ford was outstanding. My experience was nothing less then stellar. From the moment I walked in, i was treated professionally and as a friend. I even ate some subs with them for lunch while in the process of buying my new truck. I commend the entire team on a successful endeavor and I got exactly the truck with every option i wanted. They even offer to do the detail of custom leather options and the tonneau cover, they did it all. 6/5 stars!

Fast, friendly & efficient! I will definitely be coming back.

Lawley was not able to beat prices of same vehicle in Tempe. Sierra Vista tax rate is lower than both Phoenix and Tucson however, the dealership I went to in Tempe was able to match the Sierra Vista tax rate. I have lived in Sierra Vista for over 15 years and Lawley has never been able to meet or beat the competition in Tucson or Phoenix. At least in my car shopping experience.

First time buyer here.. This dealership is awesome. Everyone I encountered yesterday spoke and were very professional, they have a welcoming atmosphere. The manager Nate at the front desk was a huge help and very professional. Greg the finance guy was so pleasant, he explained everything and answered ALL of my questions. A special thanks to the sales agent Christina, she was big help, a sweetheart and she helped me each step of the way and answered ALL questions I had to ask. She gave me a great deal on an awesome car. I have been to many dealerships and Lawley Ford-Kia is the first I have been to where the sales agents are not pushy trying to get a sale. I will definitely return in the future and refer others to this dealer.

Friendly and fast service. Chairs I. waiting area not that hot but didnt have to stay long.

Oil change.. on warranty. Took about an hour and a half . Full inspection . Nice waiting room . Snacks, coffee and water no soda . I think in the Ford side they have that. . Would have been nice to have been told that.

Always get our F250 maintenance done here when we come to AZ and before we leave for MI in the spring.

Friendly service people. Great service in a timely manner

We had a very good experience with Lawley Ford team. We love our truck and are very happy with our purchase. Looking forward to see how the after purchase service will be handled as we have high expectations to what weve received so far.

Review for the Services side; The team was super friendly, work was fast considering they were missing a lot of mechanics. I was helped by Eddie Cunningham, and he helped me get the best price to get my car back in shape(Thank you guys!)

Always take our trucks to Joe W in the services department. Joe has taken the best care of our 2 Raptors for 7 years. Ive never had our trucks worked on by any other team than his! Supposedly, I should be receiving emails to rate my service. Well, that is the only complaint that I have! Ive NEVER received an email from FORD asking about how my service experience was or how I was treated? Joe deserves recognition for his positive attitude and attention to detail. This is my first quality posting regarding Lawley Ford in Sierra Vista AZ. Thank you Joe for taking grade A+ care of us, cheers

My 15 year old Kia Sedona had a check engine light warning and was misfiring badly. Ive had good experiences at Lawley Kia before so had it towed there. Within one day they had diagnosed the problem(s) and presented me with an estimate. I OKd the work to be done and a couple of days later I picked it up. Final price was the same as the estimate, and they had even had it washed. It now runs great again. Very satisfied.

Please do not buy from this dealership. I was bidding for a price on a vehicle and they upcharged me $1600 on what they call accessories. Basically they wanted to charge me for items that were already on the vehicle when it was built. When I called them out about the upcharge and I told them that I did not want them, I got no explanation. This is a bad dealership doing typical bad dealership things. Please check for these things when in negotiations. They like to sneak in these extra charges to unsuspecting consumers. They lack integrity and lost my trust. So buyer beware of these scam tactics.

Great place and very good staff that works there

Everyone worked really well at trying to get a car that was meeting the needs of myself and my family.

Thanks to Bob, Damien, Nate & Isaiah! Great job, beautiful truck & we were well taken care of! Much appreciated!

Lawley always goes out of their way to make sure Im happy! Theyre a great dealership... Their sales team is great.

We were looking for a used truck. Found one at Lawley we were interested in. They made us a good deal and we took it home!! Great service from Nate, Damian and the crew!!!

As always, Lawleys Team Ford personnel are courteous and quick with their service. Even with one tech not available they were able to service my car in a very timely manner.

Got my new vehicle!

I went to a week-long off-site event they had to check whether my flyer won a prize one evening after work. At the time, I had an idea what type of vehicle I was starting look for. The salesman, Anthon, was very helpful and polite, listened to what I had to say, showed me just what I asked for and was not at all pushy (unlike some car salesmen Ive encountered). I test drove a couple vehicles that night,so I had an idea what they were. The next night, I came back and less than three hours later, I was leaving the lot with my vehicle quite happy. Its been a very nice ride in the couple weeks since and Im very happy and looking forward to many more years to come.A little over a year later and still going. Had to go to the service department a couple times recently. One was for a leak fixed under warranty when I went in for regular service and wiper replacements. Travis was very helpful with everything and even put on the replacement wiper blades himself. Then, Gabe scheduled and helped out with some factory recall repairs. Everyone was great through both issues.

I recommend Lawley Ford. My salesman, Phillip, kept his eye out for a Jeep Wrangler and when this one came in on trade, he called me right away. The vehicle was better than what I was looking for and it had better features than I needed. The price was very reasonable, they gave me a good value for my trade-in, and the financing was smooth.

As always it was a perfect visit. Work was done on time.

You found the problem and the car has been running fine since I picked it up. Thank you for your help.

Both Dans in the service department were 👍 great. Dan explained everything and gave me prices.

If anyone is looking into a new vehicle, go down and talk to Mr. Harbuck at Lawleys Team Ford Kia. Hell take care of you, he is a good man! Fords rock, built tough in the USA!

We rarely need to get repairs on our 2013 Flex, but recently had to have some work done. Eddie Cunningham has been our service writer since we bought the car. He got the car in and repaired in a short time. He was professional and caring due to the fact that my husband had been ill and I was handling this on my own.

Had routine service on my F150 performed here while I was in the area on vacation. Service personnel were friendly and efficient. After service was completed they went over the inspection to inform me of the condition of my vehicle. Very professional. I wouldnt hesitate to come back for service.

Janelle and Matt helped me surprise my wife for Christmas. They really provided customer service, and did not see me as a sell but as a friend. I just bought my third vehicle from Janelle and she has always been professional and knowledgeable, I will only shop there in the future. They were honest with me throughout the process and I felt they listened to what I was looking for. Some car dealerships get a bad rap but Lawleys Ford gets my respect. Also Joe, in the service department, is one of the most honest service managers I have ever met! They are fair, polite and no pressure selling. This makes the process easy to deal with when spending money. One of the best dealerships I have ever bought a car from throughout the nation. Sierra Vista is lucky to have these two here to help when buying a car!

My service visit was handled promptly and completed on time as promised. Service tech, Cindy, was very knowledgeable and kept me informed as promised.

Absolutely amazing! JB has beyond exceptional customer service and makes you feel super confident after bringing your car to him! Took my car in for an oil change and left with only that being done. He didnt try to upsell and tell me that I had a million things wrong with my car. Hes very honest, truthful and helpful. Will continue to take my cars here for ANY and ALL my vehicle needs!

Getting my truck serviced at Lawley was been a great experience. The people are nice, courteous and very helpful. I wouldn’t go any other place in Sierra vista to get my truck serviced. Thanks for a good experience.

Always excellent service. Eddie Cunningham, my service advisor is outstanding. Could not be more pleased.

We love our new truck! Our sales guy was very knowledgeable and gave great suggestions without being pushy. Loved working with him!