This is one of the worst Home Depots I have dealt with. Their customer service is really poor and cant trust the quality of service they provide.A few months ago, I had a special order to install a kitchen garbage disposer. I was told that someone will contact me to install within a week. Several weeks later, I had a call from someone from Rhode Island who told me that they were contacted by Home Depot to install this disposer. But they dont do the installation in the Shrewsbury area any longer. I was asked to go back to Home Depot and have them get in touch with someone else to do the work. By this time, I was fed up and decided to get a local plumber,Another painful incident I am still suffering through right now. I have placed an order for a new replacement kitchen counter top with them. They contracted the work to another company and they came and measured for the template. I was told that the surface is not level, but they will be still be able to do the counter by adjusting the height by shimmying with small pieces of wood. They came today to install the counter top and told me that they cant put the counter on because the surface is not level. I would have expected them to tell me that when they did the measurement for the template, not now after cutting the counter. Now I have no counter, the old counter one is removed and the kitchen is not usable. The contractors told me that I should go back to the Home Depot and they will get me someone to come and level the surface in a day or twp. So, I went there in person and asked them if they could help me find someone to level the counter. They dont have anyone in their list of contractors who they could refer me to for this work. The person who helped, a manager with the customer service, was not very pleasant and unfriendly. I would have expected to tell me when the measurements were taken if they were expecting a problem with the installation. Now I am in the process of getting an outside carpenter to level the counter surface and may have to wait perhaps a long while before I could get the counter installed. Too late for me cancel the order, since the counter is already cut.

I had Todd came to the house to give me an estimate for my windows. He was very rude. When I asked him some questions he got confrontational with me, then he got up and left. Have you ever seen any in-home salesman behaves like this before?. This is outrageous. I called the 1800 number and the person answered the phone said she is in Georgia. I asked to speak to Todds manager, she said he was busy and he still did not return my call. When I asked to reschedule with another sales consultant, she said it cannot be done. I am calling other window replacements companies now.

Do yourself a favor and stay away from this Home Depot especially if you have doors/windows project. First thing to know is they use Davos which is the worst contracting company in the region.Second, their Doors & Windows people are the most unprofessional and unpleasant people. They turned a simple interior doors project into a nightmare (and the project was never done!)After sending someone out, I got a quote of total cost. When placed the order, the invoice was 50+% more; they claimed the guy who gave the quote didnt know what he was doing and he doesnt work here anymore...They called asking to pick up the order more than a month later! I had to explain everything again to the person (who had no clue) that it was supposed to be installer pick up.The drama continues with scheduling the installation. Davos cancelled the installation twice (which took forever to schedule) within just a couple of hours wasting two days I took off work (it is very difficult for me to take days off work) for silly reasons (e.g. the truck broke down, it is too cold)...We went to the store for help and spoke with Rob Montgomery who promised a quick resolution but it turned out he was totally useless and technically just lied.Worst of all was Dena form expedited customer care who was very very rude and did not care at all. She called to confirm that Davos was going to call that same day to schedule the installation (which was what Rob had promised too.) Davos never called.Two days later we called Dena to check and it was really disgusting when she started lying and denying that she said Davos was going to call same day...at that point we figured it was a total waste of time dealing with all those dishonest people and decided to cancel the project all together (which was another drama with Home Depot)...So 2+ months later and after all that time and effort wasted, we are back to square one because of Home Depots terrible management and failure to get a two hour installation done!

Very poor service.Attendants without experience at all