The only person I talked to was the front desk lady and she was extremely nice and I liked it there. But I was told Id have my estimate the next day but I didnt get it for a week pretty much but I didnt mind that part. I have an older truck and they did not seem interested in trying to fix it, the rocker panel was dented in but not terrible and they told insurance there could be alot of unexpected issues with it thst would put it over the amount the insurance would fix for it so insurance told me it was a total loss but Im just going to get the money from insurance and fix it my self which wont be as hard as they make it out to be. My recommendation is dont come here if insurance isnt making for it.

This is what we started with, from a hit and run at a gas station in Kansas City, while pumping gas.The repair entailed an entire new bumper and work on the hood of the truck. Joe Hudson did an outstanding job of making our car look like new.They managed all the transactions with the rental car and finished a d as y ahead of schedule.This kind of work and customer service will get my return business and recommendations everytime.

This is Tennessees Best Body Shop. Service, people and quality of work is the best.

They did a great job on my car and detailed it!

There great people and have the most friendly service and always do a wonderful job on vehicles..

Pretty cool, my dad works there, they fix cars the right way

Amazing service and great people

I cannot praise Joe Hudson’s repair enough! I had totaled my car and didn’t know which way to turn. Frannie was awesome —she may handle the front desk but she knows her stuff! She helped me navigate on what needed to be done. While waiting for word on my car’s damages, she handled all the paperwork and called for me to get a rental. She drove me personally to Enterprise to pick it up. Who does that anymore? ( I doubt Frannie is getting paid near what she’s worth😑!)Justin and Bubba were also great! They explained in detail all the answers to my questions. If you want a company that treats you like personal family this is the place for you.I have called Frannie several times for service I needed and not knowing who to call. She was spot on every time. You can trust this company to treat you right. You rarely get this kind of personalized treatment anymore. These people don’t do this job for a paycheck. They do it because they care. They have a conscience and that says it all.

These guy are the best! I am very satisfied with the work done to my vehicle. The staff is very nice and they know how to fix a vehicle correctly. The couple who gave them the 1 star ratings must be nuts. Dont be afraid to let these guys fix your car. You will be satisfied.

I really recommend the Center in Shelbyville TN! They are the kindest, most helpful people! They really go above and beyond to explain everything to you to make sure you understand the repairs. (I know nothing about cars. The manager was so gracious and patient answering my questions multiple times.) And the lady at the desk makes the best coffee haha :) She was so kind making me feel welcome, even though I didnt know what I was doing! 😂

Professional, courteous service from both Fran and Justin.

I came into the shop to have my headlights cleaned, you know that ugly film that gets all over your headlights and makes it hard to see at night, not to mention the way it makes your car look. Fran, Wayne and everyone at the shop was very friendly and efficient. My headlights look awesome and they even washed my car. I highly recommend Cascade Quality Collision Center. Thank you for the great job you did on my car!!😉

Had our car fixed there After hitting a deer. They took care of everything including rental vehicle got Enterprise out there for us. thanks so much for all your assistance. Will definitely be back for any collision problems.

I would highly recommend Cascade Collision Center to anyone needing repair work. Not only are they polite and friendly beyond belief but they did an awesome job fixing my car. They made sure that I got new parts not used and guarantee their work. Great work and great Christian people

Great people, great work, represent the car owner not the insurance company.

Very friendly, and they made it a priority to make the process as easy as possible for me. Excellent service???

Great customer service. Friendly informative staff. Excellent communication during the entire repair process.

Terrific experience. They communicated every step of the way and did a great job on the repair. I would highly recommend them to family and friends.

They do Great work and are incredibly friendly.

Very pleased! Wonderful customer service, very polite - they go out of their way to take care of the customer! Car looks great too! Highly recommend!!!!

Sent my car into Cascade Collision after an accident that caused both cosmetic and physical damage to my car. When I got the car back, the ins and out were like I had bought the car fresh off the lot. Believe it or not, it even seemed to sound and function better than it did before the accident! Top quality work from kind, courteous, professional locals who know what theyre doing and do it VERY well. Extremely impressed. Will definitely recommend to others. Thanks again guys!

Went in, was out in 10 mins. Really nice staff.

We recently had repairs done on our car due to hitting a raccoon.The staff was both professional and friendly.They were extremely helpful to answer our questions and finished the work in a timely matter.They did an exceptional job and we highly recommend them.Pam H.

Absolutely the most professional and friendly service I have ever received from a collision repair center definitely a recommended shop

Excellent work done by professionals.

Very helpful, friendly and knowledgeable. Set me up with everything I needed

The people there are just so friendly and their quality of work is out of this world. Every one should bring their vehicles to them.

Very good service and quick on tire changes

Best sevice by best people.

Wont go anywhere else for body work

Pat and Phillip are on top of it and the guys in the shop are knocking out the work

Best body shop ever!

It took 3 weeks + to get our car back. They were unapologetic about the problems they had getting parts. I will never use them again not refer someone to them. Our car also smelled like cigarette smoke when we received it back and our headlights were not pointed in the right direction, they were pointed down.

Great collision center

Best repair shop in middle TN

Its ok