I’ve had many vehicle repair experiences but none as smooth, fast and professional as my recent experience at Service King West Seattle. Walking up as a first time customer I was impressed that Sylvia came right out and photographed my rig to work up a quote and scheduled my repair intake for a few days later. Within a couple hours I had an emailed quote to my insurance adjuster. After bringing in my 2019 Toyota Tacoma I received a text a couple hours later advising me when I could expect it to be done, followed by daily texts letting me know the work was on track. They finished a day ahead of their initial assessment and the work looks great! These guys have their system down.

I went here to get a tail light bulb replaced. Unfortunately, I came after all their technicians had left, and so was advised to come back the next day between like 7am to 4pm. I did so, and then (without an appointment) it took less than 10 minutes, for them to fix it. When I asked how much it would be, I was told be a wonderfully helpful fellow named Ian that it would be free. However, I wanted to pay for the service because theyre so friendly here! So having ASKED to pay (since I hardly ever have vehicle maintainence & dont imagine theyre likely to get repeat business from me), and it was only $33. Very happy with my experience!

Service King #226 did over $6,000 of damage to my car in addition to the deer accident damage. This is a chop-shop and a Preferred Estimator for USAA. DONT GO THERE! They purposely tried to total my car, CUTTING AND HAMMERING THE ELECTRONICS, INVERTER AND HEAD LIGHT COMPONENTS, recommending I would like a new car. THEY ATTEMPTED EVEN MORE DAMAGE. Ive filed legal complaints with State of Washington

Great service and great communication. Shout-out to Brad and Slyvia. Everything was managed in timely manner and communicated effectively.My vehicle’s was repaired as good as it was before, really high quality paint job.

Brad and Sylvia were absolutely wonderful to work with. They helped us handle a stressful and frustrating situation dealing with a third party and made our car look as good as new. They were transparent, had great communication and went out of their way to help us on a couple occasions. Cant recommend this business enough. Thank you!

They were fast, efficient and did a great job keeping me informed on their progress

FIVE STARS for the Service King Collision WEST SEATTLE!!! I’d give six if that was a thing. The service was amazing!! Sylvia at the front desk was completely on top of it!! The estimate on both cost and timeframe were spot-on. The correspondence was outstanding!! I couldn’t believe all the updates they gave me up to the hour of which it could be picked up. We were in for a dented door which needed a replacement and a paint job. The work was flawless. We were extremely pleased with everything!! AND the following day after pick up, we got a follow up call from the general manager Brad, just to make sure we were happy with the work. Awesome experience from beginning to end!! I highly recommend the Service King Collision WEST SEATTLE location!!! I’ll definitely be using them for pretty much all my car stuff. I went to meineke for brakes and it almost ended in a lawsuit.

Did an amazing job and went above and beyond with customer service and availability when I accidentally left my garage door opener behind.

Im very happy with the repair work they did on my car and that they kept me updated on the status of the repairs. Not only did they call me to keep me updated but their website allows me to check the repair status online as well.

A fabulous experience on all levels. Excellent, quick work and Brandi the office manager communicated with us at every step (and remembered the smallest details). We choose Service King because of the insurance of the person at fault in the accident, but we easily will go there again if we ever need to. They also made the rental car pick-up/drop-off a breeze. Highly recommend this location!

Super helpful and ahead of schedule

Brad at West Seattle Service King went above and beyond. Best customer service and my damaged car looks brand new.

The team at Service King we fast, efficient and friendly. They kept in constant contact with me which helped me understand where may car was at in the repair process. When my car was returned they even took the time and care to wash and vacuum it. Returning my car cleaner than when I dropped it off. How amazing is that! Thank you Service King Team!!!!

Great place when you need them. They do great work and friendly staff.

I gave them one star simply because the work they did was good. However, they had my car for six months. Six months! They repeatedly avoided my calls and sent me in a circle of putting me on hold and transferring me around their very small office. Six months without my own vehicle. Six months of having to deal with expensive rental cars. Six months of not being able to take my dogs to the dog park. Ridiculous. If you have the option to take your car elsewhere, I recommend it.

These guys are awesome. They’re very professional, they do great work, and even had my car out a few days before the estimated completion time. They send out texts and call with updates, so you’re never in the dark. Thank guys.

I took my car here after I had a small accident during the snow. They were able to get my paint match PERFECT! I could not even tell that anything had happened to the car. When I got it back i noticed that there were some scratches that were not there when i brought it in, but when expressed my concern to the employees after submitting the survey they were more than helpful. They were able to get me in next day, and they fixed the scratches for free. No extra cost. AMAZING customer service. Highly recommend this location.

Wow! I went in for a simple front plate placement, charged me $10 for it, and then offered to buff out any scuffs I had picked up (got two of them in the last six months, took them 30 seconds to buff them out!). They were jovial the whole time too, and took a whopping five minutes to get the job done. I was very impressed.

Zero stars if I could. This isnt a real body shop. they have no storage for cars, No mechanics and have HORRIBLE customer service on the phone and at site. Dont USE them! Tried to give them money, they dont want it!

Service King was suggested to us by our insurance company after an auto accident. Our drop off date was out almost a week but it was worth it. We got our car back looking brand new (and freshly washed) in one week. Every person we dealt with at Service King was friendly and we are very happy. Hope to not need their services again but wont hesitate if we do and will suggest them to others.

Fixed my truck like new. Pretty fast and worked with my insurance seamlessly

The workmanship of the job itself was great. However my experience was not up to par. When visiting for an insurance claim, pictures were taken and was told I would receive a call with estimate and time. 2 weeks later I followed up - they forgot to get my phone and info. After giving them info, I said I was needing to go out of town and really wanted repair by time. I was told they would check availability of parts and such and would call back. More than a week later, I followed up and they forgot to call. They got parts in and were painting. They would assemble everything when ready to minimize my time for bringing in car. No call. I called next week and was told it was ready and if I go there now, they would do work. I went and they replaced the driver mirror assembly, however they did not notice original mirror was different before the work, nor did they compare the picture of the mirror taken with the mirror received. So they had to get a new mirror and replace. Because I work close by, they graciously picked up and returned my mirror.Nice folks, but really failed in the simple stuff. I will reiterate that the work done - was great. Just customer service that failed.

Staff was very helpful. Went out of their way to make it work for me.

Fantastic service! Not only did they do a great job on my repair, they wiped and vacuumed a messy interior. Great communication and hassle-free coordination with insurance. Highly recommended!

Rich and the team here did a fantastic job on my Honda Fit. The car was rear ended and had damage front and back. They gave me an accurate, honest estimate, worked seamlessly with my insurance company, and finished the repairs on schedule. I would 100% come back to this shop (though hopefully I wont need to soon)!

Super service and quality work

I work for Hertz and the customers that work directly with this body shop are very pleased with their experience. The time it takes to repair, assess vehicle, and send you on your way makes customers feel like valuable pieces to their business.

Really wonderful experience with the guys at Service King. My car looks brand new and was ready 3 days before expected. Highly recommend!

Yohans was great guy. I had the best customer service representative ever

I have a small scratch on my bumper and asked if I could gwt a quote from one of the employees here. Apparently, they (the lone employee) were the only single person at this location. On a friday... In summertime... If management cant handle scheduling their employees I dont see why their employees can handle doing collision repair. I hive the 2 stars because the guy I did talk to was very nice and seemed apologetic. I just cant believe a service king thinks its smart to have 1 employee at a location.

Great customer service! Quality work! Highly recommend Yohanes and the team!

Johannes was a pleasure to work with. I felt cared about as a person, not just a customer. The job was quick and looks great

They did a great job repairing my car and where very informative during the procedure

Great care and fast service with fair pricing

Tried to do an estimate their response was they only do them by appointment call the 1800 and they might be able to help you. Waste of my 40min drive.

Great service