Without a doubt, the worst provider of its kind in Arizona. Rude, unprofessional, uncaring. Must be in it for the money because it’s clearly not looking for the best alternative for the patient.

Absolutely rude and unprofessional, i was 1 minute late to arriving to my appointment and i was marked as a no call/ no show

These people will evaluate you in the ICU when YOU ARE UNCONSCIOUS and determine that you refused treatment and have you sent to County Psych. and corner your kids by the vending machine and call DCS!!!! Only to be out 12 hours later and all statements of neglect to be unsubstantiated!!! Its like they make money on the most personal and vulnerable time in your life!!!!! THEY ARE HORRIBLE PEOPLE!!!

CPR Scottsdale has a phenomenal group of clinicians and mental health professionals that are passionate about what they do and the community they serve. This location also specializes in medication assisted therapy.

Please disregard this Review. I was not diligent nor cared enough for my mental health! Lindsey Stream saved my life! Marissa, Lindsay’s medical assistant would call me to make sure I was okay! Jessica the therapist there cared enough to tell me I needed more help then they could provide in terms of dialectical behavioral therapy and they are willing to help you just so as long as you truly do want to help yourself! Your life matters it truly matters! Life is beautiful! Life is precious. You are worthy. The head of the board of the counseling department cared enough about me and my well being to know I needed more help then they could provide! I know this is really long I apologize but they are truly amazing!I received a letter attendance warning and I just think it’s so like no reason for it. I’ve only been 10 minutes late max and I always call ahead to let them know that I will be late do to work or traffic I can’t help that and If i cancel I always do it two days prior to my appointment... like I’m already overwhelmed and stressed as it is and they are suppose to lessen that I do love most of the people there but just think this is straight up not okay.... like there focus should be on the clients not tardiness....

I don’t know why there’s such horrible reviews, my experience was great so far. Kat their Clinic Support head greeted me warmly. She was very welcoming and accommodating. I have her card incase anything is an issue. She then set me up with Ben who is FANTASTIC. He wrote notes to specialize my care and was very welcoming. Unfortunately he recommended me to someone who is more specialized for my specific care which was nice rather than him trying to take something on that may not help me in the long run. I don’t know who this person is yet, but if you get Ben, he’s wonderful. I’m hopeful the next person will give me the same care and be just as understanding with my personal issues.

My counselor is awesome, she is super helpful and insightful. This place has helped me grow into the person I want to be. Trauma therapy has helped me immensely. CPR takes AHCCCS. Would highly recommend this place.

Eeeeh, the counselor they assigned was horrible she had a terrible attitude and made my situation worse. Go elsewhere..

I am a patient of Lindsey Stream for 3 years now. If it wasnt for her, I would be a mess. She has been wonderful to me. She listens to everything and is very compassionate. I am thankful I found CPR.

Donna and Lindsay and completely saved my life. I was in a horrible place when I first came to Donna and between her and Linday, I have felt stability and hope for the first time in 30 years. I have never been so taken care of and most of all LISTENED TO. Lindsay is so caring and listens proactively to my needs and want to stay away from being too medicated. Donna is a saint in my life. I will never be able to thank these two women enough. After over a decade of being belittled and pushed aside from professionals educated to help me, it was my last hope coming here. The only bad thing I can say is that their call center absolutely sucks and I hate calling them. Luckily I can contact my doctors through email to communicate or I would never receive an answer or solution. I highly recommend the location on Scottsdale & Shea.

I have been going to this place for a few months now. I have to say... Dr. Lindsay is one of the best doctors Ive seen in Scottsdale. She cares what I have to say and whats affecting me. She prescribes what she thinks will help me and deals with feedback very well. This location is 20 minutes from my house but its worth it once you find that doctor and Dr. Lindsay is that doctor. The staff and receptionist have always treated me with respect and prompt service. I recommend this place to any going through personal hardship currently in there lives.

This placed saved my inner being. I love my nurse practitioner. Took her time with me finding the proper medications to keep me stable. I also see a therapist there. She is wonderful. Listens to me and I have to say. Helps me to work out my every day life.

Without a doubt in my mind, the people at Crisis Prep. & Recovery have saved my life! Rarely people like to share about good experiences & only want to vent about negativity but the intense,positive change my life has taken is largely due to my counselor (Stacy Beck) being very compassionate, patient, knowledgeable and dedicated to helping me. Through our sessions I have grown so much and learned so much to help me not feel so powerless to my depression and anxiety.You get back what you put into therapy/recovery (from drugs to mental health) and these guys will work with you if youre willing to put in your side of the work. If You need/want a comfortable, inviting environment to improve your mental state with a truly caring crew who are willing to try multiple approaches to help you to best fit your needs!

I have been going to CPR for over 5 years. I have decided to comment based on my recent downhill experiences and feelings I often have once I leave. 1. Desk Staff is always great however I dislike the 5 minute rule...if you are over that you will probably not get in. 2. Medical Assistants are pretty good however there is no sense of urgency to call you back in crisis...at times it takes over 48 hours (or not at all) to hear back from them; I have never been offered to speak to my NP directly. 3. New location in Scottsdale is horrible for parking...leave extra time so you get in!!! 4. When I started here I saw Tiffany Jordan; she was very good however due to her promotion and overflow of patients I was transferred over to Lindsey Stream. She is very nice and friendly however I typically feel rushed; she used to sit behind her computer screen which I felt put a barrier between us. I get the sense she is sometimes distracted or perhaps just overwhelmed with her job. In any case (after 2+ years working with her) I feel it is up to her to have an idea what is wrong with me. In her defense I do realize I must participate in the treatment plan (consistently) to make this all work. At times I have taken a back seat with seeing a therapist & I have relied only only on the medication which intellectually I know that is on me. I think my desire to write this review is relevant to the last time I was there; I was in pretty bad shape, in tears actually and it was another abrupt ending to our appointment. I almost felt pushed out the door of her office. Perhaps I need to be TOLD directly to STRONGLY CONSIDER adding to my treatment plan, do the necessary work and not sugar coat it. Many of us with Mental Health issues are in denial and simply need to be TOLD what to do by the professionals & convey to us that the NP treatment/visits are mainly for Medication Management and not for crying, counsel or comfort. Lastly I am often asked what I want to try next; really??? You should be telling me. Its not up to me to decide what medications to try next & when I should I come back in. Last visit she indicated 1-2 months on my sheet...which is it? ...I was left to make that decision on my own at the desk after her witnessing me in a depressive state. I took the survey on a tablet and I was close to in-patient. At this point now that I have put this all into context I feel like it is time to move on. Sorry for the novel but I had to vent and allow myself to look inside myself and figure out whats best for my reality.

Dont know why such a low overall score because i love the tempe location. Megan and Tiffany are the best doctors ever and the front desk is awesome. Thank you guys for truly helping me.

As Im not sure which location provided the individuals we encountered, Im leaving a one star on both. Absolutely unhelpful, condescending and salt in an open wound -- thats my take on this group. Im not sure where one can find help in this valley when trying to help loved ones in crisis - especially, when your insurance plan is disliked and you dont have oodles of cash to plonk down on the table for the greedy scavengers. Wherever help may be, it certainly isnt here. I have no idea why the hospital contracts with them.

Lindsay Stream should not be allowed to treat any patients. Especially patients in crisis prevention. She is a danger to patients. She is a TERRIBLE person and a ROTTEN doctor. She will let a patient be without medication, the only medication that has ever worked, because it doesnt meet her plans. Your plan and patient care should be centered around the patient. You are supposed to be helping patient not sending them to their death!

They are INSANE about people being a minute or 2 late, walked in 2 minutes after their deadline & they tried to tell me I couldnt see my doctor. I understand the need for rules, but there needs to be some flexibility within reason. This is just petty and a huge waste of resources as the Dr is going to sit on his thumbs for an hour so they can enforce their rule. Avoid at all costs.

DO NOT GO HERE. The staff is extremely rude! I was early for my appointment knowing that I had to fill paperwork out and they told me that since I wasnt 30 mins early I had to reschedule. Dont you have an appointment for a reason. That is the time you are supposed to be there. So instead of letting me work on the paperwork to get as much done as possible they proceeded to waste 20 minutes running around and checking things and informing me that I was late when in fact I was early. Had these people been better trained in customer service they could have found a solution instead of continuing to tell me I messed up.

Love the new office location, love my counselor. No complaints here, gladly would recommend this place to anyone.

This services cost was provided by my employer, through the course of numerous visits that did nothing to help my situation I missed 3 appointments this company is now billing me 75 dollars for the missed appointments . Just something else to add to my stress. Very professional of them. Would not recommend this place.

The reason for many negative reviews is because of getting bills for being late or missing appointments. This place is busy and you will be billed if you waste their time, thats understandable. They make that very apparent during your first appointment. My issue was with medications. I had trouble getting refills or new meds almost every time I needed them and could not get it resolved. It was very stressful trying to get my meds and not being able to get them. I ended up not being able to pick up meds and had to stop them without warning after not having a refill I should have had. I have had no issues with my pharmacy and dont believe it was an issue with them. The staff was very nice and accommodating to me while I was there. I was excited to try meds and potentially feel better but unfortunately I was not able to find that out here.

Worst place Ive ever visited! Not one of them acts like a professional, the staff as well as the so called Drs are very rude and even less helpfull. This place should be shut down, they care nothing for their patients and wont lift a finger to help anyone out. I will definitely be reporting them!

Their title is preposterous. the only physican is the owner who has nurse practitioners who schedule 20 minutes youre in and out in 10 minutes these nurses are diagnosing and medicating without even an intake with a doctor. on too many meds to be considered healthy. and appointments are difficult to make on a timely manner to monitor properly the type drugs theyre giving out like candy. beware.

Overall good. My councelor seems to care and is usually willing to help with resources to help with issues your facing and well as having a sympathetic ear. While its mostly ok every so often itll be a bit touch with the scheduling.

I have overall had a very positive experience with CPR. I’ve been seeing Faith Carrol and Deanah for roughly 4 months now and they pulled me out of one of my most serious depressive episode to date. The reason for giving a 4 star review is that when I came to them back in March/April I had to wait 3 weeks for an intake appointment. Although they did everything in their power to get me in as quickly as possible, I do feel like they are understaffed and need more coverage for crisis or emergency care. Specifically going to the Scottsdale location for psychiatric care can be stressful because of the often long wait times and my busy schedule. Some of these reviews have been unfair to say that the wait times are unreasonable when you’re coming in for an appointment because I have always been given a rough time estimate if my practioner is running late. They clearly outline the expectations they have of you to show up to appointments on time. And even when I have been late, they have always accommodated me. I have never been turned away from an appointment. I have read other reviews of people being concerned that their medications will conflict with something like a pregnancy but I know that my experience has been different. Every medication I’ve been put on has been accompanied by an explanation and take home resources of the potential side effects and risks associated with things such as preganancy, drinking and drug use.Faith Carroll has been the best NP I have had to date. I feel listened to and acknowledged when seeing her, she takes the time and effort necessary to make sure that what she is prescribing me will meet my needs. When I first began seeing her she took extreme care to make sure I wasn’t rushed into being prescribed a medication without looking into every side effect. After having a negative experience with a provider from a different practice who put me on a medication without titrating me off my previous one, I was scared of being rushed into being prescribed something and suffering because of that. She made sure I had proper testing and even had me take a cardiac exam, insuring that any combination of meds would be healthy and safe for me. When I came to her about a month and a half into treatment and told her that I needed to start a medication immediately for my safety and well being, she quickly found me an alternative to her original plan of waiting to start a medication that required cardiac clearance. She is busy and likely being overworked due to being shortstafffed, but nonetheless has consistently been great at her job, not to mention a wonderful person.Deanah has been seeing me for roughly the same amount of time and has been extremely forgiving of me when I have run late or entirely missed appointments. It can be difficult as a mentally ill person to remember appointments or be able to get out of bed and go to one. She is knowledgeable, kind and helpful. She has never come off as condescending or has suggested me therapy tools that wouldn’t work for me. After taking the time to get to know me and my specific needs I feel as though she is the best therapist I have seen to date.The first person I saw for therapy was named Jacob. I had never been comfortable seeing a male therapist, but when I called to make my initial appointment he was the soonest available appointment. At the time I didn’t feel comfortable sharing that I didn’t want to see a male therapist because of my intense anxiety and lack of medication. He read my inability to open up to him even though I was trying to get past it and gently recommended/asked if I would be more comfortable with a female therapist. And that was that, I didn’t feel dismissed or ignored.If you’re looking for a practice that is forgiving but still has measures in place to make sure you’re motivated to attend, this is it. I especially enjoy the fact that you can see a medication provider and a therapist in the same building that can work together to find your best treatment plan.

I was seeing natalie corsbie and I gained weight like crazy from the meds she prescribed me . Thank god i saw my pcp who said my body mass index was dangerously high. he said to never see her again. Ever since then Ive reversed everything she did to my body . If one of these women ruined your body, you can recover from it and report them to the nursing board . all of our complaints combined can get this place shut down for good

To Whom it May Concern,Ive been seeing Lindsey Stream for the past year or more, she is a wonderful NP and person. On our three month check up (the first one, usually I go monthly) She had gotten a flat tire so our appointment was canceled, this is back in January.I received a message after calling several times and having people promise to call me back that they couldnt get a hold of me so they put me down for February 23rd. So now Im four months out from seeing my therapist/doctor.I hadnt received the usual appointment reminder by the 22nd so, yesterday I called about four times and couldnt get through to the call center. I emailed Lindsey yesterday asking for a confirmation on the appointment. This morning I got a message saying you dont have an appointment today. So I called back crying saying just tell her I need to see her its an emergency. I also emailed back upset, and rude yes I was rude, saying that isnt true and Brittney at the Tempe location kept emailing back and forth with me not knowing that I just found out I am pregnant I have PTSD and I am on three different medications for it. I stopped taking my RXs because I dont know what to do. I dont know if its safe for the baby or what I might have to do if it affected the baby.Despite my frustrations Brittney got me in today at nine am. When I showed up crying someone approached me and told me to get on the scale after she weighed me she put me in her office, and told me it was her emailing me back and forth and she yelled at me and I was crying saying, you dont understand what Im going trough I am pregnant and off my anti depressants and I need to talk to Lindsey. She told me I couldnt see her until we talked, she started yelling at me I asked her to stop yelling at me and she didnt, I asked if she was scared I was going to email her boss like I asked for earlier, she said no, she kept yelling at me about how this place works and I asked her what she wanted from me and she said for this to not happen again, I told her I dont work for her she needs to figure that out. I asked her to change her tone, because I dont have the mental capability to deal with this right now. She continued to yell at me as if I were her employee, Im not at work I dont need this, I understand I told her the scheduling staff was a joke and I was rude in my email. But I have never in my 27 years been shut in a room and yelled at by a medical assistant. I got up and walked out of her office after she yelled at me for ten minuets or more despite me begging her to stop because I cannot handle this I sat down where I wait for Lindsey to call me in her room she came out and went to Lindseys office and came to me and said, I need to take your vitals I told her to get someone else to do it. And she told me, no thats not how we do things around here, Im doing it or you wont be seen and walked away. I left bawling, hyperventilating, pregnant, and off my three RXs and still no visit to my mental health provider.Lindsey emailled me asking if I was coming back, I said no you were my last hope. Im at my wits end I have a mental illness I need my therapist and this is how you treat people? Ive been coming to your business for over a year and never been treated so horribly. I am appalled.

AHCCCS patients are treated like cash cows here. My AHCCCS insurance was sucked dry while i was going her. They had me on dangerously high dosages of medication, and I was constantly switching therapists because they all have attitude problems. During the time I was going, nobody cared about my concerns or complaints- including the medical director AMY . I was treated horribly by the therapists, and the nurse practitioners here and do not recommend this place to anybody.

Welcoming atmosphere and qualified professionals that care.

When you hear the nurses and psychiatrists talking about not wanting to work anymore it really makes you rethink your choice. Ive done everything my doctor has said and Im worse than I was when I came in. Do not go here if you want real help

It took a little bit but I finally got the records that I needed from Stephen in the records department.

Keep you waiting 6 -12 hours.

Nurse practitioners dont have a clue what theyre doing.