Scottsdale Arizona location. My first time in a gym - because I exercise outdoors. I was so impressed! It was very clean and quite full. Friendly front desk staff. Zumba was more fun than I expected with the most AMAZING instructor named Laura! Now I am going twice a week! Great experience.

I have been going to this location for years. It is kept clean and has lots of equipment. I swim frequently and the pool usually has a lane open. The front desk staff is very friendly. It is as good or better than some other LA Fitness locations I have been to.

I love this gym. They have all the equipment and awesome class choices and the staff is Great!

Couple days ago I get to LA fitness to get new membership when the guy did for me tour he’s tell me if you’re not gonna like it are you going to get full refund after a couple days when I come in different hours in this place very busy all the time without that for all things they’re very old I can’t and I I just asked for cancel my membership and if I get my full refund so they say no you’re not get refund you just not gonna pay next payment I called to the same guy who did for me membership and he’s telling me he’s not work there anymore and he’s no they do sheet stuff with the money so I am not recommend to do Any membership in this place they very nice from the beginning but in the end they not!!!!!!!!

I really like LA Fitness. This location had too many meat heads for me but no disruptions during my workout. The staff is very nice and available for any concerns or questions Ive had.

Dont waste your money here. I had to call in for months to get them to cancel my personal training subscription (still probably getting charged for next month) before anyone found it fit to release me. My membership to the gym itself was already gone, so literally no way for me to go in.I cancelled the membership because social distancing, mask, and sanitary standards were lacking dearly. I knew if I kept going in, Id catch something, regardless of current events.I did stay for a long time because the personal trainers are fantastic. They care a lot for their clients and do a good job-- they are too good for this place.

I love my LA Fitness here in South Scottsdale. Its clean, well kept and staff is super friendly.

Always love this place. Clean, racquetball courts are awesome and of course it helps the gym goers are attractive :)

Always pay more than advertised. Bs hidden fees are annoying. Couldnt cancel membership during covid eve though they were closed. Poorly run co.

Always plenty of machines. And it’s pretty clean.

LA fitness is one of the awesome gym to gain weight and muscle great experience so we could push it

Glad to return to Silver Sneakers . 6 circles on floor for spacing and class size limits. Wiping down equipment before and after class. But disappointed most not wearing masks and no signage even suggesting it. Most in AZ still not vaccinated. And do those who are not realize they can still spread it. Probably wont go back.

Clean gym nice set up easy going staff!

Its a standard la fitness with a very south Scottsdale atmosphere. They have a basketball court, pool, and racquetball courts too. Older crowd in the morning and younger in the evening. Friendly staff, not pushy anymore. Lots of group classes and a shake bar... Different than a shake weight.

Bad atmosphere, old equipment and rude staff members especially Billy Williams

Luv this place. Really serious fitness enthusiasts there. Met several nice people there. Will be visiting again.

5 stars for $25 a month w/ multiple club access👍

Beautiful, has BB court, pool, free weights, and machines, sauna...excellent.

Its clean, but theres always something wrong or shut down. So tired of not being able to use the pool or the sauna, due to another maintenance issue. The negative surprise is nobody is ever sure of the length of the pool, really? Can you measure the pool and post the info where an employee can find it?

Fantastic facility and great Personal Trainers, I had the honor to have Tyler Mullenaux fix my posture and teach me about how my core and joints anatomically work. Tyler really cares about the health and safety of each of his clients and really encourages getting the form of the exercise perfected first and understanding of what body part it is targeting. I definitely recommend Tyler M. if you are looking for help.

Great potential to make this a great LA FITNESS location. Seems quite a bit of it is newly remodeled. The free weights, machines, raquet courts and all of the front look very new in great shape with great taste.The locker room and showers are falling apart. Tiles dropping with humidity...So the mens locker and shower area needs an upgrade...this is in Scottsdale so u know they have a lot of good competition. I went to this one bc my business trip hotel was a few miles from it.This one has the best tvs I have seen in any of them...except for the ones that give you a personal screen on your cardio equipment.Patrons are friendly and keep it clean. I never saw maintenance person going around as I always see at other locations, yet the place is kept clean. Nice well lit parking lot.Good and plenty cardio equipment on second floor.

When are the basketball gyms open??? Noone can tell me and other basketball gyms are open YMCA, Pickup USA.. but the La Fitness Im a member of is literally down the street from my home... I dont wanna cancel it...I just need valid answers

Love this place very helpful have great classes to attend ! With COVID-19 in the air they have done an excellent job on cleanliness and keeping the equipment clean plus there is always a janitor cleaning so that is good to see

I Great until the VIRUS,now hours are cut,and you have to pay to get out of your personal trainer contract,health dept. Says no matter dont pay, its a health Hazzard, and some people work and the hours just dont work with the limited staff. They are clean,I enjoyed working out, but closing at 8pm,and 5pm...Not good....

Felt safe. Lots of cleaning stations. Lots of room. Glad to be back ✌️

Great to be back finally.

Its nice its not as busy as it was before covid😷

This location does not enforce mask wearing. Do not recommend for individuals conscious of social distancing and mask requirements. Staff did not take issue seriously when asked to address the numerous violations of its members.

Bad experience, rude staff. Not good vibe for working out. Wouldn’t come back.

Good gym

The wrost circlek custom service ever cant even ask if I wanna bag or have simply custom service skills not even a hello how Bad do you hate your job...like seriously I will never step instead I gave this store so many chances management is a joke and some workers never wear the mask at all what a joke.

Great place to work out.

Great gym, nice equipment, plus spacious!

This member, has physically assaulted me twice, he verbally assaulted me 5 days a week. He goes out of his way, to cross my path, so he can verbally assault me. Management is aware, of the situation, they gave him one warning.

Decent basketball court.

This review is for Sophie the personal trainer.Shes wonderful, I highly recommend working with her.I let her know what my goals were and she was flexible to match the workout to get me where I am going.She has a great attitude, shes really fun to work with. We had some good laughs, which made it even more enjoyable. Shes focused while being light-hearted.I also appreciated how she pushed me to do more, while also listening to when I felt a sharp pain in my pectoral, which I knew was my body telling me to do something else and she adjusted the rest of the work out to take care of it.Book her if youre looking for a great trainer.PS. La Fitness- Give this woman a raise!

Staff acts like theyre doing LA Fitness a favor by being there. Not happy with your job? The ARMY is always hiring!

Awesome place to work out

Great facility and friendly staff!!

Asked to have my membership moved to a different location and was met with a hostile manager named Francisco. He was unwilling to help, condescending and impudent.Called their service line and a rep named Stephany was able to transfer my membership without any issues.

All LA fitness are about the same, this one has the b ball court in tip top shape & actually kept clean

Eric Stark is amazing. With the introduction of Esporta, my membership was changed and it is due to Eric that I am still an LA Fitness customer. He is able to take on the customers perspective and truly run through options and help choose what will benefit the customer. I was ready to throw in the towel and move on to a different gym, but his character / demeanor and the way he handled things today really changed that for me. LA Fitness should be grateful to have people like Eric. Thank you for all your help today!!!!

One minute ago Josh is a head personal trainer provides a professional all-encompassing assessment from the beginning. Many trainers available on the same plan developed with you... Takes a holistic approach to building your journey to fitness! Highly recommend!!!

The door says masks required, yet nobody enforces this policy. Also, hours have been slashed. Definitely needs better management

Excellent place to work out. I bit to go there with a friend. The staff was fun and friendly. The clients were beautiful. Lots if motivation.

Great atmosphere and love to be back

Masks are overly enforced to the point of it being obnoxious. Can’t even take a sip of water without having mask police rudely bark at you to put it back on. Toxic environment.

Feels good to be back

The front desk NEVER greets you. Maybe every now and then they will say what’s up, but it’s only the females. The more Asian looking individual with the big arms at the front desk has not once greeted me or even bothered to look up when I walk in. This same employee actually had the nerve to shoo me off of a machine because he was using it to do his super steps. Super rude Probably gonna cancel soon just because of the staff

The gym is very spacious so it does not seem that youre on top of one another trying to exercise. There is plenty of equipment to work with, so you dont have to wait for equipment to become free to use. The staff is friendly. The gym is clean.

Very pleased with LA Fitness and this particular location. Very updated, clean, great equipment and great staff. Their trainer Matt is phenomenal. He listens to your needs, helps establish goals, and is motivating. He is more concerned with your progress than making the sale. I would recommend anyone train with Matt and would recommend this location if you are located in Old Town Scottsdale. Also, even though I am not currently able to commit to their training program, if you are looking for good personal training, I would definitely recommend anyone looking for a trainer to consult with Matt and their team.

Working with them to set up an account was easy and straightforward. Eric answered all my questions. Great price too with the special I got. Very satisfied!

This is a very filthy gym. Their cleaning practices are below par because their trying to save a buck. They can definitely do better.

I just signed up for LA Fitness and got a training session with Joshua. He was great! He broke down how to effectively work out to get the results you want, took me through a work out and was very encouraging. Thanks Joshua!

I like the gym however the staff that sits up front is worthless. They never greet you and if you ask how theyre doing they just stare. Definitely need customer service training.

This review is for the South Scottsdale LA Fitness on Scottsdale & McDowell. I went into this place to get a guest pass--they have the sign-up for these online, but I thought it would be easiest to do it face-to-face. My intention had been to join this gym after getting used to it for a week and working out with some friends who belong here.I went in and was greeted by a girl at the front desk and told her what I needed, but that I had been having a difficult day and I did not want to talk about prices today (because I know how LA Fitness is; Ive been a member in the past). She directed me to Tyler, the only person working in sales on that particular Sunday. I could see the disdain as he approached... Im not fit, Im not young, his walls were already there... I told him I wanted to start with a week pass. He told me there were no trial memberships or guest passes. I told him that was not true because my friend had offered me one. He told me NO, but I can pay $15 for day use.I told him that I would like a pass for the week. He said, No. Its $15.Tyler lied to my face and he knew he was lying and that I knew.I left and got the guest pass from my friend, but I cannot sign up here because I cannot give my financial information to someone who overtly lies.I see LA Fitness sales have not changed. Again, his name is Tyler and he is at the Scottsdale Road branch.This is not uncharacteristic of my past experience with LA Fitness.

Convenient location, great amenities, however the staff hardly acknowledge you when you walk in and out. Sometimes I’ll go out of my way to say something and they get very weird about saying anything back to me. The managers (Eric for example) do really well and are very personable. However I do believe some customer service training would be necessary. I called today to try and get a receipt sent to my email plus the ID number for the account I just set up for my girlfriend, however the rep tried to tell me that she couldn’t send it to my email and that I would have to wait for her manager to get in tomorrow to send it to me. I asked “why can’t you just send it to MY email right now and she said “hold on” came back on the line and send that she could do everything that I asked help with. Why couldn’t she just help me out from the get go? Seems almost like she didn’t wanna do any work.

Overall poor experiences. Signed up for Personal Training, was passed onto several different trainers with no consistency. Each trainer was more expensive as they had different qualifications (never explained when you sign up). It took 3 different visits to cancel, as they will only cancel with an Operation Manager present and its hard to track one of those down? Had to cancel by calling corporate. Positives: Gym has plenty of equipment, staff is pleasant.

Very expensive, nice amenities. Not too many gym-bros and ASU gold diggers, but just enough to notice. Anytime fitness, cheaper and right up the street is where we changed to. Pool here is nice though. Personal trainers didnt seem as aggressive as in most LA fitness gyms.

Had a really good experience her yesterday. It was my first time to LA Fitness and Carlos offered me a complimentary three-day pass. I met a friend there to play some basketball. Even the basketballs they lend out are nice.It was a little crowded but a nice facility.

I dont even work out at this gym but Ill never go here now after receiving a VERY inappropriate message on Facebook from one of their supposed trainers. Be wary ladies.

The new renovations of the machine are a welcome change. However, the layout is now rather odd. Previously, there was one weights section exclusively for legs and one section exclusively for upper body. Now, its all mixed up together, so there can be a bit of a learning curve finding where your favorite machines are.Also, tell me Im not the only one that noticed this..but why are the machines places so we now have to make awkward eye contact? It makes me giggle everytime I see that.For instance, the quad machine is now facing directly towards the free weight section. The unassisted pull up bars are facing smack dab with the StairMaster machines.Regardless of that, the second floor is nice (as most La Fitness in the Phoenix/Scottsdale/Tempe are dont have one). The second floor is entirely dedicated to cardio machines and theres more than enough to go around for everyone. Also, I love how their swimming pool is next to huge windows so you can see the street view.Just keep in mind, that if you are coming here around 5 pm on a weekday, expect a large crowd and the parking lot will be full. If you want to avoid the crowd, go earlier on a weekday before 7 (?) or go after late afternoon on a weekend.

This is an extremely clean, quite and private gym where the trainers will focus on individuals. Their machines are updated and well maintained. I love that they don’t get too much packed and is well worth the money.

Manager with very bad customer service are very mean when I wanna canceled my accountI don’t recommend to anyone!!! LA fitness it’s really scam! Don’t get Membership with them they’ll tell you signed agreement and that is the big agreement even worse then contract because you have to pay two months upfront and you won’t get your money back don’t ever signed up for a membership go to planet Fitness or eos fitness it’s way better with no contracts and no annual fees

Has just about everything you would ever need here. Nice selection of new equipment. Overall, it is a nice gym. I think a lot of these people must be over exaggerating because I havent had a negative experience yet at all. This is a near perfect place to workout, but it can be very busy at times.

Today I completed my first personal training session with Joshua Werner. It was a great workout. Challenging but not impossible. He chatted with me about my current routine, diet, and goals. Joshua was very encouraging and supportive. If youre wanting a personal trainer to help you stay on track and meet your goals, Joshua can help you get there.

Its a great place, but they need to improve the cleanliness because everything is so dirty

Best LA fitness Ive been to. Great variety Nd I love the fact they have a pool.

Its a solid gym. Pretty busy in the evenings is the only complaint but thats expected. Clean equipment and they have just about everything you need for a well rounded workout.

Great selection of equipment and courteous staff. The patrons at this location are respectful and patient. The classes are a great perk to the membership.

Meh its aight

I just had a one week free pass, Ive used three days/visits. So far so good. It was a little crowded when I went, but everyone was friendly. The staff was really helpful. I have a couple of passes to try other places. Im thinking I might come back and join this one after Ive checked those out. Well see how it goes. This one has a pool, that is such a plus in the hot summer and the staff was pretty helpful.

If you have the choice to go to another la fitness around peak times, I would recommend to do so. Since this location is so close to the Arizona State campus, there are a lot of students that come here and often times you will be waiting for machines or benches to free up.

I miss the 32nd street branch. Was much bigger with a normal large pool. The one on 21st street is crowded w a 3 lane pool. The one in scottsdale is big but still has a smaller pool. I do not like to wait to swim. I wish they had a branch with a bigger pool

Love this gym fav location! Great staff nicely equipped and love the classes.

Great way to start sports working out in great place

Enjoying

It’s not well managed at all, every day their maintenance team doesn’t start until 6pm and by that time ever paper towel roll is empty and the machines are covered in sweat. Today there were literally no paper towels in any dispenser and when I informed them they said “yeah the truck doesn’t get here until tomorrow”, like go get some sanitary wipes or something. This is gross.

Scottsdale location is ok but the pool is not heated. River view location pool is heated but sauna and hot tub areas are filthy, smells of urine, floors are dirty. hot tub does not work correctly most of the time.

For a busy gym in the scottsdale area, its really not bad at all. The only gripe I have is how busy it gets during peak times. Otherwise the facility is big, can use some sprucing up but I enjoy it. Carlos, the GM, has always been helpful and welcoming since Ive been coming for the last 3 years. He always says hello when you walk in!

Its a decent gym. The day I signed up they let me do my workout first then finish my sign up afterwards so that was nice. pretty good variety of equipment. I dont go to any classes. my only real complaint is that often when equipment is broken, it takes a very Kong time for them to fix it

Perfect place to work out super clean n friendly staff. Trainer Josh really nice guy teaching us everything we needed to know:) was honestly satisfied with his help he was super friendly:)

They just remodeled and got rid of the most used machines and traded them for ones more for older people. Its steering away from training fit people and trying to go for that no lunks kinda thing. DO NOT GO FOR SERIOUS TRAINING

Your typical LA fitness; open till 12, friendly staff and excellent facilities includint a pool!

I love it!!

LA fitness has really begun to turn it around. Their sales team and contract conditions used to be so hostile, but they are finally getting it together. They offered me a month to month, showed me the options, and left it at that. I wasnt planning on signing with them, because of friends horror stories, but they told me about their culture changing and they really demonstrated that. Im impressed. The fun has all youd basically need, hot tub, pool, sauna included. They do not have functional training equipment, nor a good open space for cross training, hence the 4 stars.

First, I was told that if I had any training sessions left after cancelling that I could use them. What they dont tell you is that they have to be used within one month.Now Im trying to cancel my membership, so I emailed my request in only to be told I either have to write a snail-mail letter or go in to the nearest club from 9-5 M-F....I know I may be odd, but I happen to work during those time.LA fitness gives used car salesmen and paycheck loan companies a good name.I would find a good local fitness club, these guys are the worst.

The staff is friendly and its not too crowded. All of the teachers I have taken classes with are great too. The only problems are that the hot tub is always breaking and there are people living in the changing rooms. Its really odd to see people sleeping in there or washing their clothes in the locker room.

This location has the best sauna which is in the pool area vs the locker room. The sauna and steam room are very big and always running at perfect temps. Some of the weight equipment seen old and mixed together, though you will notice a pattern of effort to somewhat group machines together. There is a TRX like area to do body weight exercises and a few small rooms ex offices that you can workout in. Overall I drive past 3 gyms and one being an LA Fitness to use this one.

The gym is always super crowded. When they remodeled they took out a lot of the fitness machines and they only have one set of barbells so prepare to wait for your weights. When I got my new credit card they called me 5 times between 8am and 9am and left me three voicemails to change my card. I work nights so I found this incredibly disrespectful as they woke me up.

Good place to work out. $30/month, cant go wrong. This should b good news to recent divorcees & fatties.

Whats with the high pressure sales? Why cant LA fitness just post their membership pricing, the REAL membership pricing and charge everyone the same?Save yourself some money and talk to different gyms to get the best pricing.

For some reason, theres only a couple of treadmills that dont force you into this mandatory cool down where you cant control anything after 35 minutes. Ive asked them about fixing this and nobody has ever had an answer. Kind of isolates endurance athletes in that area.

Pros: kept clean, good trainers, good weight training equipment.Cons: Theft in locker rooms, No kicking heavy bags (why not?)Cardio equipment not great: ellipticals have a short range of motion and are old.

This has been a very good gym so far, pretty clean, with respectful and calm clients. I enjoy the peacefulness and the positive energy I get working out here.

Decent facility....run of the house LA fitness. Just watch out for their BS when you are trying to get a membership.....they want to sell you on everything......and if you cancel, you must do it in writing or they will keep charging you for years even if you have never worked out there.....ever!!! Crazy, right?

The parking lot is full at peak times, and the reception people only bother to say HELLO because they have to check you in. When you leave, its like they dont see you! Even Pure Fitness did better on that one. Plus my biggest complaint about the whole chain is THEY DONT RECYCLE PLASTIC WATER BOTTLES! Corporate Management said: We obey local laws. REALLY? Thats the best you have in 2012??? At the same time, they encourage members to sign up for online billing and payment because its good for the environment! REALLY? Even the Pure Fitness locations they bought out and closed used to recycle plastic water bottles! Yeah, these guys at LA Fitness are the best!

Its a company whos poor habits start all the way at the top and trickle down to almost every corner of this gym. The training packages are scams that are misrepresented to members. This gym is over crowded during peak hours and in desperate need of renovation. The only reason we continue to go there is because the kids club is always staffed with great people and its convenient.

Love this place and my health insurance covers the cost of the membership

This is my second favorite LA Fitness in the metro Phoenix area. Waters are only $1 and there are plenty of Smith machines and leg press machines so I tend to not have to wait too long (if at all) on leg day. The facility is clean and nothing stays in a state of disrepair for long. Plus its open later that some of the other locations. Note of caution: the crowd here is really young and fit so if that intimidates you, perhaps check out the location at 32nd st and Camelback.