Great work. I just picked up my van and looks amazing. Good place to get your car fixed
They had worked very hard to get me part when there was a shortage of this part They have kept me informed every step of the way and delivered a car that met my approval after collision repair
Everyone that i talked with was very kind,informative,and helpful i do appreciate that.
I had to call them to see if the parts were in for my car. The young lady said Oh yeah, theyve been in. Well when where you gonna call me? Insurance company will not give you rental car until they start working on it. Other than that, the finished product was great 👍.
Friendly, helpful and knowledgeable.
They repaired my F-150 and did an OUTSTANDING JOB!!! Very kind, yet professional, and kept me informed throughout the whole process. Special thanks to Guy Moore!
They are amazing. Always do a great job
My car looks better than when I first purchased it!! I am extremely pleased with the outcome! Almost everyday, I got an update on my vehicle. Timing was perfect definitely didn’t think I would get it back as soon as I did!! Let’s not forget customer service was GREAT!
Exelente service for body shop
Please learn from my mistake and stay far way!! The staff are unprofessional, incompetent and lack integrity.I selected this location because of the 5 star rating and good reviews, but my experience was anything but positive. I scheduled an appointment to receive an estimate and have my car repaired through the Gerber Collision & Glass national call center. When I arrived at the Schererville location I was told that my appointment was only for an estimate and I would need to wait 2 weeks before they began repairing my vehicle. I do not blame the body shop for this misunderstanding since the call center provided me with incorrect information.The gentleman that performed my estimate, Guy Moore, asked the young lady at the front desk if it was possible to schedule a repair appointment sooner since the damage would only require 11 hours to repair. The young lady confirmed this was possible and they scheduled my appointment for 7 days. The estimator wrote down the date and time of my appointment on the estimate packet I received and told me that he would order the parts for my vehicle.When I came back in 7 days to drop off my vehicle, both the young lady at the front desk and the estimator said they didnt have any record of scheduling an appointment for me. To make matters worse, the estimator said he didnt order the parts for my vehicle. Neither one of them admitted that they made a mistake and they were dismissive of the situation as if it were my fault. I was told that I would have to wait another week to get my vehicle repaired and they would need to order parts. After being disrespected and basically called a liar, I left the body shop in disbelief.I immediately reported my experience to the Gerber customer service line and I was informed that an area manager would call to discuss my experience. Since then nobody has reached out to me, which tells me everything I need to know about Gerbers lack of professionalism, customer service, and integrity.
Totally exceeded my expectations- they fixed my car in 4 days which is almost unheard of when it comes to bodywork. I knew exactly what to expect every step of the way because they called or texted me once or twice a day. Thank you! Special thanks to Jim and Daniella!
This was my first dealing with Gerber collision and glass and I would say everything went pretty well. The work was satisfactory and the price was reasonable. All I had done was have a window motor replaced in my Firebird. The only thing that was irritating is how their phone calls are transferred around. I called the number for the Schererville,IN location and it transferred me to some kind of main headquarters. However, based on my first dealing with Gerber, I would go back to them.
Excellent. Guy Moore in Schererville is the best. Professional and very knowledgeable.
Very professional. Did an excellent job on my charger.
The staff went above and beyond to help us! The car was ready before the estimated completion date, and the work was well done. I would recommend them to anyone!
Very pleased with the work that was done, the employees were very nice! Five stars!!!!
I went there for an estimate from an accident with my truck. Nice, knowledgeable people.