Excellent dealership. Everyone was very professional and knowledgeable and very courteous. I am also very grateful for having had the privilege to have Alain Vilma as my Sales Consultant. He was extremely understanding about my financial situation and we were able to get a new vehicle for me and my family. I was in and out the door in under 4 hours and on a busy Saturday and having to deal with financing. I highly recommend these guys!

Great dealership, from the buying experience to service. They do things right! I have had my Outback for a year and already have 18,000 miles on it. Keep up the good work

Russ (DJ Russ) was phenomenal in helping me score my first ever car purchase and helping me find my dream car, my new 2021 Subaru Crosstrek. He made the buying experience fun and kept me informed without any hidden surprises. I felt very informed and felt confident going in and out of the dealership. They kept it well equipped with friendly staff, a nice waiting area, and went above and beyond in helping me acquire my vehicle.

Amazing experience with Jeff and Alain! Got a brand new 22’ Subaru Legacy sport, no haggle and straight forward. Alain did not try to sell me the car but offered me an excellent experience with the car, very professional and personable man! Jeff was straight forward with the numbers he told me to see if I like the car before making a decision on buying it, which in my opinion is how dealerships should be, they both were very patient with myself and wife talking things over along with a fussy 3 month old lol! They also interacted with mySon which honestly made things even better that they were not just obsessed with the sale of the car! Jeff honored the military discount, and with my trade in offered top dollar for it. They allowed me to take my new Subaru home and bring back my car once it was done at the dealership. When I brought the car back Nick( financial advisor) had me in and out in 10 minutes! I am so thankful for these guys! If you are looking to buy a Subaru here see Alain and Jeff they won’t disappoint !

Had a great and very easy car buying experience at this dealership. Russ was a great salesman, very easy going, no pressure, and upfront. He gave us the bottom price upfront with no hidden costs. I will definitely recommend this dealership to others.

I just purchased a 2022 Subaru Outback with Todd and Nick. I had EXCEPTIONAL customer service from start to finish. My husband and I had been car shopping for a while and had been interesting to say the least. Todd made us feel like old friends, and bent over backwards to make sure we got exactly what we needed. I am very happy with our purchase, and I can say I am a Subaru customer for life!

We just bought a nice new outback from Steve Black an Max and we couldnt be happier with service we received! Professional and quick and very, very helpful! If you on a market for a new car I highly recommend those two gentelmen!

Late review but 5 stars none the less. This was January of 2020 and I saw a used 3.6 Outback (unicorn) that fit my criteria. Im located 5 hours from Schaumburg but I called and spoke with Chris and he made sure it would be sitting out front waiting for me when I arrived the next day. When I arrived it was out front waiting for me and looked as described by Chris. He navigated me through the buying process seamlessly and Max was there to seal the financials. Great team and positive buying experience. Definitely worth the drive from Kentucky. I was in and out with a new car in less that 2 hours. Couldnt ask for more.

Andrew, Jeff and Nick were the best! In a tough car market, they helped us purchase a wonderful new car and made the whole process as easy as possible. I feel very confident in the quality of the customer service at Napleton Subaru. I highly recommend coming to see Andrew and checking out their inventory.

Very professional and no pressure into committing to make a purchase. Very friendly staff, accommodating, and personable. Was happy to have made my purchase at this particular dealer.

I am so lucky to have such great work neighbors. The service at Napeltons Schaumburg Subaru was phenomenal from start to finish. I received a phone call within minutes of inquiring on cars.com and got a test driving appointment as soon as I could when the weekend was over. Im extremely happy and grateful that Max and team made the process of buying another car so easy. I 100% recommend this dealership AND Subarus to anyone looking to purchase a new/used vehicle. Im so happy with my new baby I AM OBSESSED!! :)))

I had an interesting experience with Napleton Subaru. Thankfully my final visit I met Sheldon who was exactly the type of salesperson I needed. He was an effective communicator and listened to what I wanted on that day to finish the transaction. He and the finance manager were accommodating, helpful, and kind. Sheldon really turned around my experience with Napleton. I’m grateful to finally be driving my new Subaru.

If you want to have a good experience while buying a car ask for Steve Black! Nice and helpful guy that is easy to deal with!

Customer service tip.If a customer offers to put a deposit on a vehicle, sets an appointment, is ready to buy, and you assure them the appointment is set and the car will be ready up front, when they arrive. Then they show up and you have someone looking at the vehicle during their scheduled time. Maybe instead of taking their license and walking away for 20+ minutes after they drove an hour. Maybe it would be a good idea to see if you have any other vehicles you have that would fit their needs.Just a thought. Keep up the great work. You wont earn a dollar from me.

Long post alert:We have been looking for a car for our 17 year old for months. We ended up coming across a 2013 Honda Accord with great miles on their website! We reached out that night and by the next morning Jeff had made contact. Let me tell you, Jeff was AMAZING! We live 4 1/2 hours away and did not want to make the drive to see or purchase the car if wasn’t worth it. Jeff took a personal video on his phone detailing the ins and outs (flaws and all) of the car and sent it to me. Because we live so far away, he worked with us to put down a deposit so they could hold the car for us. Before we drove up, I noticed there was a recall on the car. I informed Jeff, he scheduled it to be taken care of at the local Honda dealership and supplied us with the paperwork detailing the inspection; this is all BEFORE we purchased. When we arrived, we brought a local mechanic to inspect the car, and Jeff accommodated us all while being attentive and helping other customers. Any issues I had, he was patient, told me to take my time and never rushed the process! We secured our own financing and I knew days before making the trip how much the car would be, taxes, fees and all! And that was the EXACT price we paid when I arrived! This was a very stressful process trying to find the perfect car for our outstanding kid, but Jeff made this process painless. Extremely professional, patient, and courteous. Not to mention he served in the Marines!! I’m BIG on customer service and we were extremely pleased!

For any new car buyer looking to commit to going the distance with a Subaru THIS IS THE DEALERSHIP FOR YOU! After 7+ years of holding off any big life purchases to focus on paying down my school loans, I finally decided it was time to invest in a new car. I came in really nervous and didnt know what to expect since Ive been at other dealerships for other brands and had a variety of experiences. ANTHONY was so nice and comforting. He was very straight forward and looked out for my best interest. He asked questions other dealerships didnt ask like: What are the things you REALLY need in a car? or How do you want this car to fit with your life?. I went to Jeep down the road and the guy literally was just trying to up-sell me with a bunch of add-ons I wasnt really into.Long story short, Ive been driving my Subaru outback for a couple days and Im so happy with it. Ive been putting off buying a car for soo long and its really nice to be able to finally have my dream car in real life. It really boils down to the help of Anthony and his willingness to meet me where I was at and work with my credit history and my downpayment. I was so hesitant and scared that this wouldnt be able to happen for me, but he really came through. I HIGHLY suggest! My car buying experience at Napletons Schaumburg Subaru was better than I ever imagined!

I worked with Stephen and Jeff throughout the process and purchase of my new vehicle, and was very happy with the ease and care and time spent with me. It was a seamless process and highly recommend both Napletons Schaumburg Subaru and the team for your new car purchase.

Russ at Napleton’s Suburu was great to work with. Communication was slower than other dealerships, however, we felt he treated us honestly and fairly. Napleton’s recently allow for online negotiations and that cut down on the amount of time spent at the dealership which we appreciated. Russ took the time to show us a lot of the bells and whistles, which was fun.

Great car buying experience. Clean showroom and friendly staff made the car buying experience hassle free and really straightforward and simple!. Russ Harris showed me my options and test drives and then worked with me to get into the car I wanted! Thanks again Russ! Great customer service!!!

Fiance bought a car there a few months ago and had a great experience with the sales staff. Didnt try to play games and were very helpful. Service staff is very friendly and helpful. Will continue to utilize their service center and would consider going back if in the market for another Subaru

Great experience!!! Explained well the process and very thorough with everything… Charlie is very reliable and honest. I highly recommend Charlie to who ever want to buy a car.

Kareem was so helpful with my first car buying experience! He truly went above and beyond to make sure we were comfortable with the process, and really helped me get the best deal possible.He was so patient and understanding with the hurdles of first time buyers and I appreciate how attentive he was to my concerns and questions. He did not pressure me into any specific models, or even try to sell me on a newer car; he just listened and found me something that hit all my checkpoints while being realistic with me. From our first meeting till my pick up 2 weeks later, Kareem was there every step of the way.Thank you Kareem!

Great dealership! Everyone was very professional, knowlegeble, and very friendly . I was so lucky to have Christopher Phillips as my Sales Consultant. He was very patient, and understanding with our concerns . We spent 5 hours on Saturday, and he did everything to have my new Subaru Outback the same day + financing part . Huge THANK YOU to you Chris and to all the other people who work there. I higly recommend Napletons Shaumburg Subaru !

Went in to have a visor replaced under my warranty, waited 2.5 hrs for a visor to be replaced. Also, even though I was assured several times that under my warranty it would not cost anything, the service rep called me A WEEK LATER to tell me I owed $100 (for a $35 visor). Left two messages for service manager and never heard back.

Buyer be ware.. worst dealership ever! My daughter purchased a car and her first scheduled oil change was 6 months after purchase.. so we took the car in for a oil change to the dealership.. she was told her break pads were worn out and needed to be replaced right a way ! she rarely drove the car due to Covid-19 restrictions at work! she was sold a car that was not inspected properly and now told she has too pay for the the repair her breaks! i called plenty of times and yet too hear a respond from management.. going on 4 months now!

While Subaru is good car this place is not good at all. If u do not know them personally dont expect much

Ordered a car, put money down, waited months, car came in and when we called about pick up we were informed they sold it. Refused to explain how/why, refused to honor the Bill of Sale we had, refused to provide another car at same price, never offered an apology of any kind. Lots of shrugging and smirking.I won’t shop this Auto Group again. Plenty of dealerships who honor deals know the wisdom of taking care of customers. No reason to deal with dirty dealing, apathy and rudeness. Bought 10 cars within last decade, will like do so over the next 10. Napleton Auto Group will sell me an my family none of those.

I bought my car here over 3 years ago. Ive never taken here for maintenance or recalls. Because I found homophobic slurs written on the back of my license plate. To this day I still have not gotten an apology from anybody. I drive 30 minutes all the way to Grand Subaru in Bensenville which has amazing service there. If I could I would give it no stars. So my advice is check the back of your license plate maybe they did the same to you. I regret buying my car there. Definitely next time Im going to Grand Subaru

Several of my friends have bought cars here. I was in the market for a Forester and they insisted that I come to Napleton and ask for Jeff. He didnt disappoint. It was a great experience all the way around.

My husband and I have been looking for a 2nd car and faced some obstacles with the microchip shortage. We were set on a Crosstrek and there was limited availability. Jeff and Charlie were both a great help in letting us know when one with our preferred features became available. The communication was honest, fast and efficient. We knew what we wanted and Jeff really worked with us to make sure our time was respected. We appreciate it! We’ve had the vehicle for about 2 weeks now and couldn’t be happier. Ask for Jeff, he’ll take good care of you!

There are few car dealerships that deserve a 5 star review. But Napleton Subaru in Schaumburg has earned this 5 star review. I leased a Crosstrek from them 3 years ago and it was a wonderful experience. Now it was time to either turn it in, upgrade or buy out the current lease and own the car. I worked with Kyle and Nick to purchase the car from the lease. They listened to my concerns. They understood my financial wishes. They then adapted the terms of the transaction to make sure all was addressed. They did it quickly and without me ever feeling pressured. I had my son with me and Nick took the time to explain things to my adult son, since this was going to be the first car he owned. Not all Napleton dealerships are equal. We go out of our way to go to the Schaumburg location versus the Palatine location, (and we are very close to the Palatine location) because the service is just more friendly in Schaumburg. The service department has earned this 5 start review also, because, while we were finishing up the purchase the Service Manager came out and performed a routine service for us while we waited and he made sure that the service department finished the service quickly so we didnt have to wait. Nick, Kyle, and the Service Manager at Napletons Schaumburg Subaru earned this 5 star rating.

Walked the lot for 10-15 min, then walked into the building full of salespeople. Not a single person even looked up much less said Hello. As we walked the showroom we noticed that three of the salespeople were just playing games on their phones. Apparently they dont want business.

Today was a great day! We emailed the dealership before they were open this morning and received a response within minutes. We chatted with Charles briefly on the phone and set up an appointment. Charles was a great person to work with. We were able to test drive and work through the paperwork quickly. Charles and the finance team (Nick) answered all of our questions and got us out the door with our 2020 Forester. Although not the closest Suburu dealership, it was well worth the trip!

I went to a couple other Subaru dealers before I made it to Napleton. The other dealers had added accessories to their cars and were trying to sell them over MSRP. I understand these are hard times but I dont want to feel like Im getting robbed buying a car. I came to Napleton and met Jeff. I was in and out in less then an hour and a half and found a car I love! I will definitely be coming back here for my next vehicle.

I would give zero stars if I could. My husband and I were very interested in purchasing a Crosstrek and the inventory has been very limited lately. We inquired about a used Crosstrek listed for sale on the website and set an appointment to view it on a Tuesday afternoon. The exact model was unavailable to view at the appointment and we were told that the vehicle could not be sold to us until it reached 1000 miles (which, was not how the vehicle was advertised - nor was there any mention of this on the listing). However, due to the limited inventory and our desire to purchase this particular model, we placed a deposit on the car and were told we could pick it up by the weekend. A full week had passed without any word from anyone at the dealership. We called and emailed multiple times trying to get answers from our salesman and were eventually told the vehicle was still not available. We have asked for our deposit back and have since purchased a different vehicle elsewhere and had a much better experience. Horrible customer service and absolutely no regard for their customers. I would never recommend this dealership to anyone looking for a new or used car.

Before buying a car my research had already been completed, as in I already new what car I wanted. While I do commend them for there service as in staying late etc. I do recommend to everyone and for every dealer to do research first so you do not get hosed with so called “dealer fees”

Bought our 1st Outback here, and returned for regular service. Done promptly and professionally with a reasonable amount of time. Meanwhile, good free packet-brewed coffee and snacks, plus peeking at newer models.

Thank you to Jeff and Max for getting us a great deal on our new Subaru. Appreciate you helping us out.

I worked with Jeff to find a used car that would fit into my budget. After many hours, he was able to get me the perfect car within my price range! He was very very patient and understanding of my situation. I would recommend going to see Jeff when looking for a new or used car!

One of the best dealerships there is! Customer service was excellent! Kareem was fantastic and so welcoming and knowledgeable! Amazing atmosphere and amazing staff!! Keep up the great work!

Jeff Calhoun was one of the better car sales reps I’ve dealt with over the years. Started my adventure at Another Subaru dealership in the city it was nothing short of a nightmare. The next day came out to see these guys much more professional knowledgeable and friendly. Working with Jeff and Matt in finance was a breeze.

Charlie was professional, kind and super helpful in making our car purchase. We are very happy with our choice to come to Napleton Schaumburg Subaru.

The BIGGEST scam of a business I have ever been a customer of. I took a loss of around $1500 from what was supposed to be a simple fix to a cam carrier leak that was covered under warranty. Everyone claims to be the highest up but the general manager was never to be seen. No system of accountability here.So I go in for a check up and when I was told there was a leak on my cam carrier where they have to remove the whole engine to seal the leak, a work that typically costs a couple thousand dollars at the least. I told the service manager his name is John I had power train warranty that covers any repair work required for the engine. So when I told him this should have been my biggest red flag because his whole demeanor changed. And he had a helpful attitude at first but after I told him this he got upset i could tell his body language and he was not happy. He made me wait for 4 to 5 hours and barely ever checked up on me to give an update. Then he tells me I had to wait 3 days for get it verified by the warranty guy to make sure there was in fact damaged. So John tells me to wait. I have been to plenty of different subaru dealers to know they offer a replacement car while the car is getting worked on. John never offered and I was forced to rent a car for the 3 days out of my own pocket bc i needed a car.Then after about a month of work, I finally get the car fixed and am very relieved to finally get my car. I drive it for not even ONE DAY and while I am driving the car suddenly stops in the middle of the road. Luckily I am near a parking lot so I was able to coast out of traffic and into the lot. I try to get a jump but nothing worked. Apparently the starter blew. I get it towed the next day to napleton and they diagnose it as the starter. I was told by John the service manager that a rodent chewed up my wires and this was not the fault of the dealer and they could not able to fix it and I had to pay $350 to get it repaired. One of several occasions of coincidence? Mind you I had this car for a while and never did I ever have any problems with my starter. So I get corporate involved (subaru of america) and luckily they are able to pay for the repairs. BUt it was very stressful dealing with them and I had to wait for approval had to go through many hoops. And so they fix the starter. They do not cover the tow charges for about $150.This is not the end of it. Then as I continue driving the car I notice several small issues in my vehicle. Issues I have never had before I took the car in for the cam carrier leak. I start to notice my windows dont work randomly to the point where they stopped working completely and had to pay to get my windows fixed on my own dime. Another coincidence? I also start to notice the AC does not blow cold air anymore and I am left driving in this humid heat with no AC where I am sweating everytime I have to drive the car making my driving experience very inconvenient. Apparetnly it was no compressor and had to get it repaired. I have never had this issue before I took it in for the cam carrier leak. Another coincidence? After I notice this I take it back to napleton and John tells me they cannot fix it and it will cost me around $900 to get it compressor replaced. Even though they took the whole engine out of the car. At this point I ask for a higher up where John tells me he is the highest up. I don;t believe it. I then go to the sales department and ask for a higher up where the sales manager tells me he is the highest up. I come to find out the general manager is never there and so there is no system of accountability and everyone has so much freedom to screw you over.I am still working on trying to get these issues resolved on the subaru. This has been the worst customer service experience I have ever experienced in my entire life. A COMPLETE NIGHTMARE.So many red flags in retrospect. Dont ever go to this place. They claim they treat you like family but it could not be farthest from the truth.

Just a quick review about my experience at Napleton’s Subaru, specifically Jeff. We communicated before I went to the dealership via email and text. I took a day to go test drive a few vehicles I was looking into purchasing. We made one stop before Subaru and it was not impressive. As soon as I got to Napleton’s, I felt very comfortable. Everyone was practicing social distancing and wearing masks at all times.I was interested in a specific color vehicle and we looked in the lot but could not find it. I thought we would need to come back but Jeff was able to locate it and the deal I got was very reasonable. I appreciated the no nonsense approach to car buying. There were no games, just simple facts.I will definitely be recommending them for all future purchases and vehicle maintenance.

Great experience at Napleton Subaru, they are very professional and answered any questions I had. The vehicle I purchased was a certified Legacy and lived up to the standard of Subaru. Bobby Crane ensured I got in the right car for the right price and made sure if I had any questions they were answered even well beyond me purchasing the vehicle. I Would recommended this dealership and especially Bobby to take care of your car buying needs and ensure you receive an easy car buying experience.

Thank you for allowing me to share my experience. I wasnt planning on buying a vehicle when I stopped by. My son had recently purchased a Subaru Ascent in St. Louis and I was interested in seeing what it looked like. It looks like a great vehicle and my son enjoys it tremendously. My current Subaru Legacy had around 94,000 miles on it and was running fine. But I did ask to see what they had in stock in regards to Legacys. My wife and I will be travelling a lot since our two children live within 4-5 hours of us. So it would be nice to have a newer vehicle. After discussing my situation and finding a vehicle that would fit our needs, Jake and the rest of the staff were able to come up with a price that was very reasonable. Jake was a very kind and compassionate individual, as well as the rest of the team. I showed my the vehicle through FaceTime to my wife as she was in Dayton taking care of our grandchildren. I think she will enjoy it when she gets home. This is a color vehicle we have never had before in our 36 years of marriage. I always have her with me when I buy a vehicle, but because the situation seemed right to purchase a new Legacy, I did it with her approval over the phone. There was some hesitation over the phone about the color, but I hope she will like it when she sees it.

It was a good experience. Alan was great.

Truly nice people to deal with. Honest and to the point. Jeff worked quickly with me and efficiently and I really appreciated it while purchasing my used car.

Worked with Charles Balfour and he was wonderful! Very helpful and made what could have been a very stressful process easy and exciting! Was great responding to emails even before my appointment as well and very knowledgeable answering any and all questions about my new Forester!

I requested additional information via email and received prompt and informative responses regarding the vehicle I wanted. When I went to the dealership, Jeff was extremely knowledgeable and helped me find the subaru right for me. I was able to take the car home same day. Great experience!

Max & Jeff were very efficient and made the car buying experience quick and painless.

We had a wonderful experience with Jeff - we were in an out in twoish hours (even with a test drive). He gave us a fair price and was up front about everything we asked. I felt so pleased to drive off in our new Crosstrek. Thanks, Jeff!!

Excellent experience I had there! While the other dealership I went to said theres not much they can do to help me trade in my leased vehicle (which I only had for a year) here I was out the doors, with a new, much better, upgraded one in less than 3 hours! I absolutely love my new Subaru and I will definitely come back here. No hassle, no hidden prices, no games. Good job, Charles B, you made this a WONDERFUL experience for us!!

Very pleased with the buying experience atNapleton’s in Schaumburg. Would definitely recommend you check them out!!

I bought my outback from Napletons. I wanted to buy a service part and asked it through web site. Ive never gotten reply from them.

Nice people, easy to work with. Got us a great deal on a really nice pre-owned car. I would recommend using them. No hassle. Got us in and out rather quickly.

My partner and I recently purchased our first Subaru outback from Jeff Calhoun at Napletons Schaumburg Subaru. Jeff was incredibly helpful and answered all of our questions about the buying process in detail. I truly felt he went above and beyond to help us get the best deal for not only our purchase, but both of our trade ins as well (which we had a very hard time parting with). Even with our trade ins, a late night snow storm, all of our questions, and bringing our two dogs along, the buying process was incredibly smooth from start to finish. Thank you Jeff for the exceptional service!

STAY AWAY!!! Company uses deceptive sales tactics to charge for extra warranties while avoiding to disclose full amount of the warranty cost! Sales person was Charles and finance person is Nick I believe.In addition they have slipped in a 2nd extended warranty contract with pile of paperwork that was ready for signing hoping I won’t notice and I didn’t until I got first bill from financing bank stating what I owe. Dealership effectively charged me extra $4,000 for warranties I didn’t want and are now refusing to cancel them for a pro-rated refund. I have been trying to get a hold of them but they keep avoiding me and transferring to different employees.TERRIBLE customer service! I ended up paying 38K for the car and they couldn’t even put in all four screws on my license plate, wheel rims have sticker residue (it was dark when I bought the car and they knew I couldn’t see it).Worst car buying experiences I ever had in my life!

NEW CAR BUYERS BEWARE !(And any customer looking to buy)1. Dealership is not transparent about price. Salesman said he will give us an offer less than the sticker price, but will not let me know what that was. When I asked, he kept on saying that the price he gives me will depend on what I want my monthly payments to be.2. Salesman was aggressive. Not only did he not tell me a price but he ran a credit check when I expressed I didn’t want one ran unless I knew what price I was getting. I was being pressured to buy a car without even knowing the final price. When I was finally given a price (that I was strongly considering in taking) the salesman brings over the manager who states he cannot sell me the car at that price. And instead will be at least $500 more because if they sold it to me at the price I was offered, they’d lose money. How does that even make sense !?!?3. Manager is not professional. I cannot believe this guy was the manager or if he just pretended to be. Not only did he not honor the offer I was given, but he lost his temper and called us names that are not appropriate to write on Google, not appropriate for a workplace, and even less appropriate for a manager to call a customer this.We will be taking our business elsewhere. If you have never bought a vehicle before, please stay away !! They want to trick you to blindly sign the sale paperwork.

We worked with Charles and we had such a great experience! He bought a 2020 Ascent and it was such a smooth, easy process. He worked with us and listened to our needs and wants. I felt so comfortable during the whole process. I’m very pleased with this experience and I cannot wait to continue to come here for oil changes and work with the staff!

Our experience with Jeff at Napletons Subauru in Schaumburg was great. He was very willing to get into the details of all options available to us, seemed genuinely interested in helping us get into the car we wanted with the best financial offerings available. We felt well taken care of and would definitely recommend this dealership, and Jeff in particular, to anyone in the market.- Happy owners of a new Subaru

I had the BEST experience. It was super painless and they totally worked with us! Jeff was the best consultant and went above and beyond. I am so happy with thee new purchase of my Subaru. Lance helped to teach me how to drive and work the car. There is no such thing as a silly question! I got all the information from the entire team that helped me and love my new car. Thanks for the great service! Will defiantly send people here

It all started with a dealer asking to buy my Legacy. I told him I leased it and to call Napleton Schaumburg Subaru and get the buyout. Meanwhile I called Nick at Napleton who leased me the car and explained what had happened and asked what my liability was. I also told him I may be interested in an Outback. He got back to me with my buyout and other options. He told me to bring my car in to be appraised but to ask for Jeff as Nick had been promoted and Jeff would take care of me as Nick had filled him in. Jim showed me a couple of buy/lease options on Outbacks. I decided to upgrade to the Limited model in red. In a short time found one that another dealer was getting in a 2 weeks and I said Id take it. 2 days later Jeff had to call me with the bad new that the other dealer defaulted on their deal and sold the car to someone else. With this being the end of the season they couldnt order one from Subaru so he found me a car in a another color on his lot and took GREAT care of me. I went there and within a couple hours had the car ready all the paperwork done and drove home very happy. This is my second experience here and at both Ive been taken care of very well.

Probably our best dealership experience yet! Jeff took care of us and ensured we got what we wanted and that our budget was met. Could not be happier with our new Crosstrek! Jeff is also pretty tall!

Beware of this dealership. Yeah, we negotiated a fair deal on a nice vehicle, but the service after the sale is pitiful. First I was told I wouldnt be able to get the 2nd key fob unless I brought the car to them (I live over 350 miles away). After contacting a sales manager I finally received the fob via mail, but then had to pay my local dealership to pair it. Now Im trying to get the title of the vehicle. After several unreturned voicemails I asked to speak to someone other than their title clerk, well turns out their title clerk no longer works there and the person covering the title department is on vacation. What a joke and a waste of my time. Highly disappointed.

My wife and I recently traveled to Shaumburg Subaru to look at a Subaru Forester blackout edition they recently had gotten in stock. We were greeted by Jeff Calhoun who was friendly, polite, and not pushy. We took the SUV for a drive and he was charismatic and answered all our questions about the vehicle. Because of the experience, we ended up purchasing the car. A couple days after purchasing, Jeff was kind enough to follow up and make sure we were still satisfied with everything and to see if he could help us with anything else. Personally, I’ve never had that happen before so it was greatly appreciated. It’s clear this dealership actually cares and isn’t out to screw you over where they forget about you after you leave. That simple follow up says a lot about the culture of this place.Thanks again, Jeff!

Just ought a Subaru from them and the process could not have been easier. Tim helped me through the entire process, answered all my questions, and made sure I got exactly what I was looking for in the car. Could not recommend them enough as the process was made as simple and easy.

Fast friendly service. A good place to get car maintenance done so Ill be back.

After not being called back by three separate dealerships, two of which I visited and met with a salesperson, I made an inquiry to a car around 1am online. By 4am, I had received a non-automated reply. Someone was awake early!I set an appointment, met with Charles, and did my test drive. I told him I needed some time to think about it, but Id have an answer in 7 days and to give me a call if he didnt hear back from me. Mike the manager wrote an email to me checking in. I had a few questions. We answered those in e-mail correspondence. A few days later, I texted Charles and said I was good to go. He immediately scheduled me an appointment first thing in the morning to get me in and out. We went over the paperwork, had a quick conversation with finance, and I was out as simple as that with my new Subaru.Finally a sales team that understands sales. You respond to the customer in a timely manner, follow through on your commitments, and you respect their time. Five stars for Napletons Schaumburg Subaru. ⭐⭐⭐⭐⭐

Worst experience ever! Wish l can give 0 stars!! I walked in late Friday evening because that was the only time l can get there. No one greeted us. Actually the guy who seemed like a manager just looked at us from his office. We walked around the dealership waited a while but still nobody. Finally we asked if we can get help and he said he is closing at 8 (contrary to his website that said 9pm) and his 2 salesmen are busy with customers. He asked if l would like to make an appointment for tomorrow. I can certainly understand that he is short-staffed and we came without an appointment but l would expect the guy to come out and tell us that, instead of sitting around ignoring us. There is no way I would ever go back to this dealer. There are plenty of other dealers that want my business and if subaru dealers are that snobbish, then l will go with another brand.

Easily one of the best experiences Ive had buying a car. Rob Dippel was a phenomenal help during my search, and went at bat for me multiple times with the finance people to make sure that I was getting the best deal I could with my new Subaru. They treat you like family there, and Rob was absolutely exceptional. He not only made sure that I understood everything about my car, but he also set everything up for me and helped teach me how to drive manual.Everyone there treats me like family now, the service is great, and I would definitely recommend them over some of their competition in the city.On the note of the Subaru WRX, if youre in the market, just get it. Its the best car Ive ever driven, and is worth every penny!

Experience Ive had was extremely unprofessional as I was treated as I didnt belong the moment I walked through the door. Max the manager on site had a horrible attitude and was immediately trying to dimiss any issues that were explained about the purchased vehicle 3 days after initial purchase. When presented with several issue codes about the car they were dismissed and I was treated as a liar

This is my 5th visit for a remote start installment every time something goes wrong and yet again I’m driving here only to be received with another problem when the car is a 2018 model and has no previous issues.

We bought our Subaru there and they maintain it. Nice place and they are Subaru experts; why go anywhere else?

Jeff saved us a lot of time. We talked on the phone previous day and he gave a good price on a hard to find model. We showed up at 9:45 AM on a Saturday morning and test drove the Outback XT and completed purchase and financing in less than 2 hours. Very efficient, and nice folks. I highly recommend talking to Jeff if you are looking for a good price and dont have time to go from dealership to dealership.

What a great dealership! The sales folks have a wealth of knowledge and are willing to work with you on finding the right car for your needs. This is my 2nd Forester and I think I am now a Subaru fan for life. I would also like to point out that this car is just phenomenal for tall folks. At 63 I find myself with plenty of room and dont get leg cramps like I do in other cars where my knees are resting in my cheat. Finally, the amount of safety features on their vehicles is amazing. I am finding that its making me much more aware of my surroundings and helping me to become a more defensive driver.

Great help when it came to the car search. Jeff Calhoun was amazing during the entire process. Got me the information I needed and followed up if I had any questions. Worked with my schedule and finding time to come check out the car. First time buying a car and would highly recommended coming here. Can tell they care for the customers and experience. Glad I found this company and able to do business here.

I just bought a car from here a couple of days ago and the process couldnt have been any easier. Jeff really understood that I was looking for a reasonable deal and wanted to give you the best opportunity as possible that fit with what made you happy. He went out of the way to make sure that all my questions were answered and explained his reasoning for his negotiations. Definitely recommend coming here for a car!

Jeff Calhoun was wonderful to work with. We made a purchase virtually and had the car transported to us in another state.Jeff was great at communicating every step and making sure that we got the car at the best price. Having never bought a car this way before, Jeff’s expertise was very much appreciated.

My very first car buying experience @ Napleton’s Schaumburg Subaru was amazing. Jeff is very good and of-course went above and beyond on helping is getting our first Subaru Ascent. He answers all our question clearly. Help us out on everything we need to know. Gave us good package on the vehicle we like and help us save some money. A very satisfying experience for us purchasing our first suv. I recommend this dealership and look for Jeff. You wont regret it and you will leave the dealership driving your dream car.

Hassle free, informative and simple buying process

Just purchased my very first Subaru and I think this was the best experience I have ever had purchasing a car. Napleton Subaru in Schaumburg was recommended to me by a friend and I’m really glad I took their word. I had the pleasure of working with Kareem, he was friendly, personable, and most importantly very transparent about everything. I had no questions unanswered and would gladly purchase another vehicle from here especially from him. The whole process was smooth and I’m very happy with my Forester Sport! Thanks again Kareem!

Jeff Calhoun, and the whole staff made the process of trading in my vehicle and getting my new WRX simple easy. I would continue to business with them when it comes getting my future vehicles!

They were able to work my car in on a busy day to get it up and running. Very pleased.

Charles was very helpful and friendly. I was able to trade in my car for the car I wanted no problem. His team and him were able to get us a good deal with the bank and the process was fast and easy. He facilitated our trade in amazingly.

This was my first car purchase from a dealership, Jeff Calhoun and Max Angus really helped me understand everything clearly and went above and beyond to work with my budget. Didnt feel pressured and had a great experience, good vibes all around! It wasnt hard to make a decision as it was the perfect car for me. Will definitely be enjoying my new Jeep Patriot! 5 stars!

I agree with most that Jeff is the best person to deal with. If you go there, Jeffs the man.

I would NOT recommend this place to anyone!A family member of mine just recently purchased a 2014 Chevy Equinox and literally 2 days later the car was broken down. She took the car back and they provided her with the worst customer service anyone could imagine. The used car manager Max, was especially rude, disrespectful and did NOT try to do anything to help the situation, not to mention my cousin had to wait over 30 minutes to receive this horrible customer service. Do yourself a favor and save your time and money, DO NOT do any business with Napletons Schaumburg Subaru! They are getting over on people by selling broken down cars and not taking accountability to help out their customers who they have put in a bad situation. My cousin is now out of a car and money because she was sold a true lemon!! Please DO NOT do any business with Napletons Schaumburg Subaru!

Definitely 5 -Stars. Buying a car is not something you do every day and it can be exhausting but Jeff made the process smooth and easy. You made me feel welcomed and comfortable throughout the whole process. Highly recommended. Thank you again. Love my car!!!

Great service, excellent at identifying my needs and wants, got me into the perfect Forester. Can’t thank Jeff enough, top notch all around!

Dont buy their maintenance plan. My battery has left me stranded twice. The common sense thing to do would be to replace it. Instead their service advisors appeared powerless behind a faceless corporation rather than spend their cost on a battery to keep a customer. They would rather see me stranded a third time. I wouldnt recommend them at all.

My sister purchased a Chevy Equinox from here, and literally two days after buying the car she finds out the car needs a new computer, both converters and a alternator. We went back to the Subaru dealership and they basically told us there’s nothing there welling to do. The used car manager Max was extremely rude and showed no remorse for the situation that occurred. I wouldn’t recommend this place to nobody EVER!!! They don’t take care of there customers, or show any respect once they’ve taken your money😔

Had the best experience working Alain on purchasing my new Fiat 500. He took the time to explain everything clearly and we were able to strike a deal that we were both very pleased with. Highly recommend!

I just purchased a Subaru Forester from Alain. He provided such a positive car buying experience. He understood what I really wanted in a car, quickly helped negotiate a great deal and ensured I was confident in my purchase prior to driving home. I highly recommend Alain at Napleton Subaru.

I went to Napletons expecting to buy a 2 year old Forester found on the website but with the narrow difference in price and mileage difference it was an easy choice to buy the new 2021 Forester. Jeff Calhoun was my internet connection and helped me decide to buy new. The Napleton staff were friendly and courteous and made the visit a pleasurable experience.

We had a great experience at Napleton Subaru, staff was super helpful, followed COVID protocol, and moved quickly to help us find a car.

What an experience! I came here looking to just get some information on a used Crosstrek, maybe test drive the car. Karim was so exceptional, I ended up signing that very day.Great car, amazing service!

5 -Stars! Thank you to both Mike and Jeff for making our experience smooth and easy. You made us feel welcomed and comfortable. You respected our time and had everything drawn up quickly. Buying two cars could not have been any easier! Highly recommended. Thank you again.

We first met Jeff Calhoun (late August 2020) because a banker at Chase recommended that we see him with issues we were having converting our lease into a purchase for our 2017 Outback. We had gone to another Subaru dealership in Chicagoland looking for help but go nowhere. Jeff agreed to meet us on a busy Saturday afternoon because we told him how frustrated we were with our experience at Subaru Finance/Chase. I can not begin to explain how truly wonderful Jeff is... even though he was busy, he patiently explained how we could convert our lease into a purchase. He then made sure he guided us through the process with his finance person. Even though Jeff was very busy that day with appointments, he never made us feel like anything but valued customers. He was courteous, knowledgeable, efficient and I feel like I could really trust him. As an aside, hes also former military so I not only thanked him for helping us with this conversion I also thanked him for his service.

Jeff was super helpful, patient, and found us a car that worked with our budget. Very satisfied with our car buying experience here!