Plain and simple, booked in advance and they didn’t show up. Didn’t contact us. Still charged us.

We scheduled a pickup and drop off for the departure and return of our trip. The pickup and drop off at the airport was fine. However the return trip we were left at the airport to fend for ourselves. We followed the directions on the confirmation email we received, which listed the info for both rides, but no one answered or called back as the recorded message says. We called five times over 45 minutes but never received a return call. We ended up calling an uber. We will probably find another service for our next ride to the airport.

Easy to book online, and friendly and efficient when I called with a question.Carlos has driven me a few times now and he is always right on time and super friendly and helpful. His minivan is in good shape and he is an excellent driver.I would never call another service for airport transportation.

Previously I would have given them Five Stars, but there is no point in explaining why because they didn’t even pick me up for my last, email-confirmed, reservation to O’Hare. And never even responded my follow up calls (around noon) to ask why no one had shown up yet. Had to beg a friend to take me and almost missed my flight. Since the last time I used them (four months ago, and about 6 times before that) they have gone from first to worst — or maybe nonexistent — despite still sending confirmation emails of online reservation, and answering phone (voicemail only).

OHare Taxi Co is the best! Thanks for what you do - always on time, smiling, courteous, friendly drivers, clean cars. And a very special thanks to Tim for going the extra mile last night and taking us to buy a new battery for our garage door opener so we could get in the house!

Expensive

Great company and even better people! I use them every time I come for work. Their dispatcher once even helped me get to a Cubs game from Hoffman Estates and told me to call for any reason if I needed help.

I have used this company twice before without issue. That changed this week. I reserved a pickup to the airport on Monday and the driver was late because he admitted he didnt read the directions I provided and got lost. Also, I wasnt aware that American Taxi was part of this organization as that was the company logo on the taxi that picked me up. I get stuff happens, but tonight is really why Im upset. I made reservations to be picked up from the airport to my home. I called the number and an automated message said that the driver would call me in 10 minutes for pickup info. I waited 20 minutes and left I voicemail stating my driver had not called or arrived yet. I waited a few minutes and called again. I followed the prompts once again to alert the company I was waiting. No call back. I double-checked the webpage and it clearly states its a 24 hour taxi service. Apparently thats not true or the people who work there dont care.

Very helpful! :)