I enthusiastically recommend York Ford for anyone in the market for a new vehicle. The York team provided great service while I was buying my new 2021 F-150 Powerboost. I live in New Hampshire and conducted the entire purchasing process - right up until signing the paperwork - remotely from my home. Nick, my salesman, was knowledgeable and genuinely helpful during the process, as was Andy and the finance team. After I signed the purchase contract, the dealer drove my new truck up to my Town Hall in NH to get it registered. The whole team went above and beyond to facilitate my purchase, and the truck arrived well-detailed and flawless. I couldnt be happier with my experience at York Ford.

I recently just purchased a 2021 F150. My experience was great, I knew what I wanted, Angel brought the truck out, no pressure at all to buy. Would highly recommend this team. The whole time I felt like I was dealing with friends instead of salesmen.

I was shopping around to get in a better vehicle but still owed a lot on my current. After having two failed attempts, I went to York Ford. Not only did they help. They got me 4K on my trade then other dealers in the area. Wow! I was able to get into a 2020 Ford Escape. Jim Fauci, made the experience super fun. He was in constant contact me as the financing caught a snag and delayed things for about a week. When I was ready to call it quits, Jim was the one that said. It is all going to work out It sure did! Jim is an asset to York Ford. He treats customers like family. I would recommend York Ford to anyone who is looking to get into a car on their budget. Jim and York Ford WILL make it happen.Thanks Guys!

Jim Fauci did a great job helping me find the car that was right for me. He is very laid back and causal, but more importantly informative and honest. His office is very welcoming and it feels like you are sitting in someones home. I would absolutely recommend working with him at this dealership

What a pleasant experience, no pressure to buy extras, great salesman and got a great deal on a new car.

I was directed to York Ford through a third party website. I was shopping on a budget and while I cannot afford something off the showroom floor the sales and finance folks where top notch in helping me find a good used car that fit my budget and needs and treated me great. I have been a Ford guy for over 20 years and was pleased all around with my experience at York and would definitely direct family and friends to them.

I had a great experience at York Ford and I highly recommend Jim Fauci. He was very friendly and laid back. He helped us find what we were looking for and made sure it was perfect when we picked it up.

Great customer service! Honesty and integrity are the standard here. I moved 40 minutes away, but continue to make the drive here because it’s such a pleasure to do business with these guys.

Very professional, they know their vehicles! Jose was our sales guy and he was extremely helpful and listen to our needs and found the perfect car for my family and I!!! Cheryl who does the financing worked wonders to get us the lowest rates possible. Together they were an amazing team and made the purchase of our new vehicle a wonderful experience! I highly recommend them.

Completely unprofessional and shady! We called at closing and the truck was available no customers or sales people left said ok will be there when you open. We were the first ones there and the truck was sold supposedly. Drove 2.5 hours for nothing. All to be played games with. Felt bad for The salesmen Bill as it was someone else that did this to us. Bill was professional and polite. As for the sales manager he was unprofessional and rude!

Bought a Ford Explorer from Jim Fauci. Jim was very laid back. Showed us a few cars and let us go home for a few weeks to think about it and look at other cars. He never bothered us which was huge to my husband who hates getting hounded by salesmen. We went back when we decided and drove it home the next day! Thank you Jim!

Great low key salesman Angel, made the transaction fun and easy.

I had an amazing experience. Staff was super helpful and actually seemed like they wanted me to be happy, rather then just make a sale. It was very low pressure and I walked away a happy customer. Special thanks to Bill Barboza and Cheryl Pereira, they got me in the vehicle I wanted. Would definitely recommend.

I purchased my 2021 bronco from fords finest Jim Fauci and he made my buying experience simple, quick and relaxing,at a point I just felt like I was just hanging out with him having fun conversations, very down to earth and knowledgeable and that made my buying experience awesome and I would highly recommend Jim for anyone interested in a new vehicle

Horrible service, went in to look at a car. Sales man decided he wanted to talk numbers before even showing us the car and kept asking unnecessary questions, like if the person buying the car had a license or credit when he was told they were trading in a lease. Do not recommend this place at all.

Buying my truck was smooth and easy at York. They did a great job no BS in and out I was driving my truck in 24 hours. Thanks York

The salesman, Angel, took the headache out of buying g a new truck. No stress with him at all. Got a good deal! Took a total of 2 hours fifteen minutes from walking in to signing! Usually 5! Angel was only an hour of that. He was the Best car salesperson I have ever ran into!

I kind of expect a battle whenever buying a new vehicle. But purchasing a truck at York Ford was actually pretty enjoyable. Andy, the online sales rep, was very knowledgeable about the vehicle I was interested in. Brittany and Bob from the sales department were easy to talk details with about negotiating the price, knowledgeable about the process and knew the product. I felt like they were working with me to get the deal that made the most sense for me. I had shopped around for loans from credit unions and had planned on using my own financing from the start, but Cheryl the financing rep got me better financing than I had expected and was very knowledgeable about vehicle service and maintenance. Overall a great buying experience. These are the type people you’d want to have a beer with.

The worst experience trying to sell my car here! I can’t say for the whole team but that one gentleman treated me like I was begging for food! I don’t know about a buying experience but forget about coming here for a fair deal!Update to owner: I feel sorry for one of your employees but I already sold my vehicle at another dealer. I wish you the best and thank you!

Working with York and Jim Fauci, specifically has been painless. I recently purchased a car from Jim, and the experience was seamless and pressure-free. I would highly recommend working with York and Jim!

Love this place. Always fast, efficient and friendly!!

I recently bought out my lease on an Escape, and Jim Fauci was an absolute pleasure to deal with. He made the process super easy and went the extra mile at every step. Couldnt be more pleased and thankful! Will be going back to York for our next car purchase.

I needed a battery before the winter. I know I can trust these guys, they are always friendly and helpful. Dave took the the time to explain my options and select the right Motorcraft battery for my needs. The price was right, so we added some wipers too.They had me ready to go in 20 minutes! Always a pleasure doing business here.

EXCELLENT SERVICE FROM EVERY EMPLOYEE! THEY MAKE YOU FEEL COMFORTABLE AND SAFE. I WILL ALWAYS BRING MY CAR BACK!

The service process was handled very professionally. I was satisfied with the entire process.

Great service i definitely recommend this place

York Ford has provided me with impeccable customer service over the years, I have just purchased my third lease with York Ford and once again had the pleasure with dealing with Jim Fauci.Jim is not your average car salesman he is old School with absolutely no pressure just fantastic customer service and treats you like part of the family.I just want to say thanks Jim for the new Explorer Limited we all love the car and we look forward to doing business again with you in the futureMy son will be in soon to renew his lease on his car and I would recommend Jim Fauci to anyone.I have been a loyal ford customer for the past 35 years and will continue to be so. (My favorite Ford being the Ford Capri 280 Brooklands)I would also like to give a shout out to the guys at fast lane they are awesome.

The team at York Ford are excellent and professional. Keith in the service department is very helpful and knowledgeable! I am happy with the work they have preformed on our vehicle.Thanks

I would like to give 5 ⭐for Jim Fauci I bought my 2014 Chevy Sonic Hatchback from him. Coincidentallly. I knew him before as a regular customer for my aunts NOI Tailor shop. I didnt realize that he worked there until I walked in and saw him. I was surprised and very happy at the same time because I know hes extremely honest and would help me to find the best option. He even went so far as to help me count the money and he was willing to stay late to help me complete the deal. If youre ever in the market for a vehicle please visit Jim at York Ford in Saugus!

I recently purchased a 2019 Ford Flex from York Ford and I worked with Lily as the salesperson. I was very impressed with her sincerity and genuine interest in making sure I was happy with the car and the process. She was able to orchestrate a quick sale by expediting the process and she made sure I was comfortable with the everything as it went along. I would highly recommend reaching out to Lily should you be interested in purchasing a new or used vehicle.

I went in for rear brake service and i was promptly and professionally assisted and all details of the work and options explained to me very well. It was a most pleasant and comfortable experience. I appreciate the was my situation was handled. Will be going there for future maintenance of my Ford Escape.

I appreciate the great customer service afforded me by the team at York Ford. Have bought a number of vehicles from them over the years and plan on buying 2 more trucks this year for my dumpster rental and junk removal business.

I am more than pleased with the service I was provided at York Ford. Yvonne in service was terrific! She took care of all our service needs and kept us informed every step of the way.Thank YouMike Sullivan

Just bought a truck from York. Been buying from one Chevy dealer the past 12 years. Must say Jim Fauci was a great salesman and won my business. No pressure to buy and was very friendly. Thank you York.

Bought a 2017 ford explorer with about 24,000 miles Feb 3rd, 2021& on Feb 11,2021 the engine light turned on. I immediately texted Lee (the person who sold me the car) & received no response. That Saturday on Feb 13th, I brought my car to the Quick Lane & they told me there was something wrong with the oxygen sensor #2. Dave who works there told me he ordered the parts necessary to repair my car but I still needed to go to York Ford to let them know they will be receiving parts for my vehicle in the next few days. He also said, my car needed to be repaired there. So right after being at the Quick Lane, I went right to York Ford to let them know. I couldnt find anyone in the repair dept so I spoke to Lee & showed him the receipt I was given. Lee brought it over to another guy & he looked at the receipt & reassured me, I would be receiving a call from them in the next few days to bring my vehicle in to get it repaired. I waited & waited & never received a call from them. On Feb 18th I gave them a call to see whats up. I spoke to Keith that does repairs there & he told me my name was not in the system & there was no history of anything being wrong with my vehicle. I was so upset & I couldnt believe what he was telling me. Not only did I wasted all that time but now I had to make an appointment with him & wait MORE time for them to just look at my car. (Also side note: I love how now they are trying to make it seem that there was something wrong with the car AFTER having it for only a few days or even blaming me when they messed up & never communicated properly with me).Keith ended up booking an appointment for that upcoming Tuesday (Feb 23rd) for them to just see my car to then order anything necessary for the repair.On Feb 19th, I called Quick Lane to see if I can get any answers. I spoke to Jeff there & he was very nice & even remembered me coming in that past Saturday (Feb 13th). I reminded him of the situation & he told me he was easily able to find me in the system, remembered what was wrong with my vehicle & reassured me Dave had order whatever it was my car needed to York Ford. He said that they pretty much did me wrong for not communicating with me & letting me know that I apparently had to call them back to make an appointment. (Remember it was MY understanding, York was going to call me whenever they received the parts for the repair) They did not tell me this at all.All I have to say is, I am VERY dissapointed of how horrible the customer service is here. Apparently the lack of communication & lack of urgency to help a customer out its not their top priority. Before buying a vehicle everyone is all SO nice & kind but once the whole process is done & they have the money on their hands, everything goes out the window.Also I want to point out, after buying my car, it should have been given to me in perfect condition & the fact that after just one week, the engine light turned on, its baffling to me. The car was given to me that way & now they want nothing to do with it. I can only imagine, they will ARGUE that I DID something to it.I WILL NEVER BUY FROM HERE AGAIN NOR WILL I RECOMMEND THEM.

Took a car there to get it Inspected so we could register it in Massachusetts. Also the engine light came on and wanted that checked out as well . Dropped the car off Sunday morning, didn’t hear anything that Monday, turns out when we called they hadn’t looked at it, they asked if an employee could drive it home so they could see if the censor resets, never heard of that before, but whatever . Tuesday comes around and still nothing . Finally Wednesday we called and it still wasn’t done . Just told them we are going to come and pick up the car, understanding that’s they couldn’t pass the car until something resets which apparently goes away after you drive it for so long . We drove the car 5 miles and got a warning the coolant was over heating, none of the fans in the car were turning on, of course it was fine before this dealership had it, now they are playing clueless, took it back Thursday and they want $1200 to fix it . What a freaken joke . I wouldn’t send my worst enemy here . Clearly their mechanics have no idea what they are doing, and now they are trying to claim they don’t know why the car did what it did right after it left their shop-edit : since I am unable to respond to the owner . He is mistaken . This car does not have 150,000 miles on it, not sure what he is talking about .

Service Manager Christine is awesome, simply the best person. She is always upbeat, cheery, friendly and honest about what direction I should in for some repairs. My truck is always ready when promised. Most of the time they throw in a wash and vacuum.

Had a good experience buying a used truck here.

So far everyone has been nice taking car in Dec 2 forsome issues hope things go well stay tuned.

You got there, and no body asking what you need, you have to say hello!I talking about parts department, is not the best service ever

Intelligence in the car industry. They listen and deliver your car from Massachucetts! Top notch!

York ford has provided me with impeccable customer service. Provided with my circumstances, and having recently totaled my previous vehicle, they made transition into my new car as easy as possible. Everything went smooth, they were extremely professional and I wouldn’t go anywhere else to purchase a Ford. Thank you York Ford and thank you Mr. Bill Barbosa. You’re an incredible salesman.

Lee Moss was amazing to work with. Super responsive and went out of his way to get us a great vehicle at a good price.Update: Now the deal is closed, called Lee with a few questions regarding tires on the car that less than 3,000 miles later wouldn’t pass inspection. Got a promise of contact back, no such luck. Super responsive during the purchase process, not so much in the after.

Ive been taking my cars to the Quick Lane for years for oil changes. They do a nice job with the oil changes (synthetic blend), topping off fluids and tire air pressures. Also appreciate them checking on regular maintenance such as air filters, brakes and tire condition.

My contact person was friendly and helpful. The service was excellent and nothing was done that didnt need to be. Would recommend others getting service there.

I bought a $21,500 car from York Ford over a month ago. I went through a dealership because, though I know their prices are usually higher, I figured that (you would assume) customer service would be good and also you would drive away with a working vehicle. Also this being a FORD dealership, I held expectation. I was HIGHLY disappointed and I am still having to fix mistakes theyve made.Heres the list:There are no shocks or struts on this car. I have been quoted over $1,500 for work that needs to be put into it.... really? I thought spending $21,500 would be a guarantee of proper mechanical service. Obviously with York Ford of Saugus, this isnt the case.The customer service: They were super kind when I came in. Very awesome/friendly. However, once I wired my money to them for the vehicle, that completely changed. They were super slow. Regularly acting annoyed and frustrated when I would call to discuss registration options, etc. Also the car needed a few repairs which were suppose to take a week but ended up taking two. Again, when I would call York Ford to check up on the status of MY car, I was treated with disrespect.York Ford, isnt this your job? - to sell cars/answer questions? - You know, to KNOW things about the process? Why the attitude?By the time the car was ready, I was already two weeks into my own rental car. When I emphasized this with my sales rep, he assured me the car would be ready for pick up on the day my rental car needed to be returned at the Boston Airport. I got to York Ford when they open at 9am, on the dot, to finish signing papers so that I could return my rental car at 12pm.....3 hours is plenty of time to sign a few papers... right? Well.Not with York Ford of Saugus.They made mistakes on my registration and I was there until 11:45am. They offered me a free 24 hour rental with Hertz so I could return the one I was paying for out of pocket (which they were super reluctant to do and acted as if was my fault once again. So continuing with their attitude...)The next day, I returned the Hertz rental at York Ford and picked up my car. I was SO happy to be done with York Ford.However, I just checked my bank account and Hertz is taking money out of my account for the York Ford rental! When I called Hertz a moment ago, they said its because York Ford hasnt returned the Hertz rental.....SERIOUSLY?!?!?!?!?!?!?!Not only am I having to drop over $1,500 on repairs to a vehicle that, was well over-priced, but also on repairs that should have been done by York Ford themselves before putting a $21,500 car on the lot! And now Im also being charged for a rental car that they havent returned after almost 3 weeks of having it? Woah woah. Insane.So now I have to call York Ford, remind them to return the rental so I can get this Hertz hold off my card. Again, having to fix their mistakes.Do not buy from York Ford. Dont waste your time or money.Go somewhere else.

Im always completely satisfied. The job is always done right.

I recently leased my first vehicle and had an excellent experience. My sales associate Jim Fauci listened to what I needed and found the perfect vehicle. He helped me through the entire process, which as a first time buyer was extremely helpful. I would recommend Jim to anyone looking for a vehicle.

Excellent experience at York Ford. Recently purchased a 2015 Explorer and I could not be more pleased with the car and the customer service. I did a lot of research on the pricing and no one could beat them. Worked primarily with Cheryl and Judy and they were great. Moved things along with no pressure tactics. The owner even came by to make sure I was happy with the car and the service. Strongly recommend going to York.

Went in on a Friday night an hour before closing. Vehicle I went to look at was priced more than fairly. Went for a test drive, liked the vehicle, quick negotiation, and we came to an agreement. Banks were closed since it was after hours. The following day the finance manager called me and let me know about who my lien-holder was going to be. Wasn’t able to pick up the truck until Wednesday because of the liner that was being installed. I took off one start because it was agreed that I was coming in Monday on my lunch break to sign the paperwork but that wasn’t ready. My lunch got pushed a little longer than normal. Overall it was a positive experience and would recommend them.

Got my first truck from Jim at York Ford, had a great experience. Jim made buying my truck easy and enjoyable, dealing with Jim is a breeze since he make you feel welcome and he has a good sense of humor. He’s always making me laugh with his jokes, great guy. Highly recommend people coming to York Ford for their new car or truck and ask for Jim.

UNPLEASANT experience with this dealer. Me first time here, bringing a Toyota SUV for an inspection sticker. I have been told the car failed the inspection because of a non-working rear seat belt and also has a failed rear side maker light. I checked it myself afterward. The seatbelt not working because the technician could not find the seatbelt attachment which is position underneath the seat and he assumed it is broken. The rear maker light is actually a reflector, not a light. I would suggest not to bring a non-Ford vehicle to here for inspection, as I have been told by the service advisor. The technician here is not knowledgeable for non-Ford vehicle. It costs me the time to bring the car to re-inspect for issues that dont exist. I WON’T COME BACK TO THIS DEALER AGAIN.

Came in on Presidents day to buy a vehicle. Lee was very easy to work with. No back and forth to the sales manager 10 times before we agreed on a price. Finance Manger was very honest and pleasant to work with. The overall buying experience was hassle free. Would recommend this place to others.

These guys were excellent. I went in for an oil change. I hardly waited at all. They even sent a video of the undercarraige of my car. A very pleasant experience.

Great experience!I would recommend York Ford to anyone.

Always a pleasure to work with the folks at York Ford/Quicklane. They diagnosis the issues quickly and get you back in your vehicle as quick as possible.

Never knew once could rent a vehicle from this place. Amazing staff and highly recommend.

Im in the car business and use a lot of dealerships. Most service advisors are sleazier than the salesmen. York is different! I strongly recommend them. Christine in service is great!!!

Excellent experience. My 3rd leaseFirst time with York FordEveryone there was extremely helpful and friendly.Jim and Cheryl are who I dealt with the most.They were both excellentRob did all the numbers work and came up with a customer/dealer friendly dollar amountWe all agreed on it and the deal was completed.Picked my new Ranger up on Wednesday. I like it very muchThanks JimThanks CherylThanks RobYou were all professional, polite and friendlyThank you againTom Hennessy

Judy was awesome and straightforward unlike other dealerships i have been to. makes a world of a difference! I came in looking for something and drove off with EXACTLY what i wanted hassle free. they gave me an awesome deal for my trade in too. highly recommend!

In December I bought a car at York Ford in Saugus. Andy, Cheryl, Brittney, Bill and the Sales Manager Bobby were an incredible team to work with. Every time I called the dealership for any type of issue, whether it was to ask a question, get details, or inquire about timing these people were kind, courteous, caring and understanding. Buying a car is a very time consuming, nerve racking process to have to go through. The team at York Ford made sure from the minute I walked in and was greeted, until taking my car home, they made sure they walked me through each step, making me feeling like I was the only customer. When there were a few minor issues with the car (no ones fault) they were extremely conscientious of my time. As busy as the dealership was, they kept the pace and quality. I would also like to give a special thank you to Andy. Andy made us feel like he was the team captain, and I will say I did call a lot, and no matter how many times I had to call Andy never made me feel rushed or that I was a bother. Whenever he said he would call back, he did not only did he call back, he would find the right person for the right situation that was going on with my car. I love my new car, and I would recommend anyone who is looking for a new or used car to go to York Ford, and ask for Andy, he then will direct you to the many sales people that are so qualified, when you get to the financing, if you should have to finance, Cheryl, is as kind, and knowledgeable as you can get. They dont make you feel one bit embarrassed of your financial situation whatsoever. They have something for everyone at every budget. Again I will say the team I worked with, made it a process I will be so grateful for, and so will you. I must also add their service department. Stephanie has outstanding customer service skills. She is polite, courteous, and very good when letting the customer know about timing. She cares about what she does, and she knows so much about cars its incredible. No matter how many times you call, they always make you feel like your the only customer.

York Ford service center provided me with the BEST service I’ve ever had! I went in with a concern for a break fluid leak, and instead of having me come back they were highly concerned and helped me out right away! I felt like they cared about my safety. Christine was awesome and knowledgeable too! She is the perfect fit for a service manager. Thank you York Ford team.

I recently had a dented rear bumper replaced on my Ford F-150 pick-up truck at the York Ford Collision Center. I dropped the truck off at 8:30 AM and all the work was done during one day. The entire experience was first rate service from drop-off to the finished repair with delivery of my truck to my door by 4PM. I would recommend York Ford without hesitation to anyone requiring first class service for very reasonable prices and expert repair quality.

I want to thank Lee Moss for his very professional demeanor in helping me get my ne Explorer. He is extremely knowledgeable and took the time to ensure i knew everything about my Explorer. I highly recommend him.

Lee Moss at York Ford has been great to work with. They at York Ford made my experience quick with no stress at all. When I had an issue with budget he made all the changes possible to make me comfortable with the deal.

Rental department was amazing, Toni-Anne was super helpful and was able to expedite my rental processes to assist with my busy schedule. Such an easy process! Would definitely rent from them again.

Lee was a pleasure to work with, patient and kind. He was willing to answer all of our questions and went through every step of the process with no hesitation. We originally were going to check out another place, but because of his fun demeanor and honest opinion made us come back and make a purchase. Hopefully when we are due for the next car we will come back to work with Lee.Thank you for our new family car!! Looking forward to our next adventure.

Service team always does their best to schedule and keep my trucks running like new!

Be careful of this place. Don’t trust them and do your math. When they tell you that you need $1500 worth of repairs you should now it is only $150, they like to add zeros and start with tuneups instead of fixing the issue.

Great salesman. Got me in and out like I wanted. And I got a great deal!

Lee was very nice. Very helpful we appreciate everything he did for us. Thanh you so much Lee !

I bought my new Explorer in January and LOVE IT! Everyone I dealt with from sales to service to upper management were so gracious and straight forward. Best car buying experience to date! Thank you, York Ford!

Jon in sales and Cheryl in finance, at York Ford were beyond helpful working with us and making sure we got the deal we needed to go forward with the process!! Cheryl went way beyond what she had to do because she wanted it to work for us and she made sure we got the best deal!! Great experience with everyone up there!

I have used both, repair center and rental and they took really good care of me! After the repair my car was perfect and clean, while my car was getting fixed I rented a brand new car from them at the same location which was convenient and hassle free! Thank you Tony and Angela you guys are the best!!

Excellent! From the phone call, to communication and drop off and pick op was flawless!

I recently purchased a vehicle from York Ford and my experience was nothing shy of wonderful. Rob Rapazzo and Andy Twiraga both assisted me with my car buying experience. They were super informative, patient and the farthest thing from high pressure. They made the process easy and truly enjoyable, I can’t thank them both enough!!!

Came here to get my first car, a used 2015 Nissan Altima, Judy and Cheryl were absolutely amazing! They took care of me so well and got me into a car within my budget and financing that worked for me. True dream team right there!! Truly seamless experience and I couldn’t be happier!! If you’re looking into getting a new car, definitely ask for Judy! Not to mention the car was literally in amazing condition too!!

The service at York Ford was great. They got me in and out in record time even though they were shorthanded. They were friendly and courteous throughout the entire transaction.

Waited three weeks for a service appointment just to have the truck sit there for a week without anyone looking at it? The adviser never called me to give me an update or an excuse. Either they dont care or just dont know what there doing most likely a combination of both. I picked up the truck today in literally the exact same spot I left it last Monday with nothing done. I made special arrangements last week to get rides into work to and from for nothing. Have not got a call still from anyone there, guess they rather me just go away so Im taking it to Stoneham Ford instead hopefully for a better experience.

Had a great experience with York Ford coming off of a not great car breakdown. Christine Morganelli was awesome. She treated my 122K mile dented cars issue with respect and was cognizant that I needed the car to last a bit longer -- but not break the bank. She was empathetic and resourceful. So appreciate the great customer service!

Lee Moss was the best. I am so happy with the service and the ease in buying my new van. Cheryl Pereira got me great financing too.

The experience at quicklane was great as usual. I have many vehicles and all of them are brought to this place. Jeff and his entire crew are always professional and honest when it comes to the needs of my vehicles. I always know that things are done correctly and any work done is necessary. They always have my best interest first. They want to earn your return business and that type of attitude and customer service are lacking in the world today. Thank you for sending me this survey as people like Jeff and his crew deserve recognition for all they do.

Good local dealer.

I bought a 2018 Ford F150 STX in November. The truck is fantastic. Like all new vehicles they had a few things to do for me. When I took it in for 5k service they did everything needed. Great service from start to finish. A big thank you to Mike (service writer) and Ran Dodge. Thank gentlemen.

Just Purchased a F150. The experience was exceptional from start to finish. Lilly my sales representative was super friendly and attentive. Cheryl from the finance department was very informative and helped me the best she could with the numbers. Finally the manager Bob accommodated all my scheduling needs and always made me feel comfortable with the process of the sales.

I’ve bought and traded two cars at York Ford over the past 10 years, but the thing that keeps me a loyal York customer is their Service Department. They have consistently performed to my expectations for service, and have done so in a professional, and timely manner. I especially enjoy working with Christine, who knows how to take care of her service customers. In my book...a solid, 5 Stars.Hughes/Melrose MA

Stopped by to look at Explorer’s and was lucky enough to meet Brittany Dean. She is absolutely awesome, such a pleasure to work with. Thank you for all your help getting me into a new Explorer.

I in good faith cant recommend this place. Twice I emailed inquiries about an expedition and trading in my explorer. Twice no response. One was to the internet manager which I know. And one was to the business manager. Maybe it had to do with my spouse choosing not to follow the york kia family over to Ford. I dont know. Maybe not. But theyre sure fast to give him an interview when hes not employed. They lost a sale and all future sales from this family. I can guarantee that. I went somewhere else to get a larger suv. Save your time and dont go here. The last time I came here an employee even admitted theyre more expensive here than competing ford dealers.

Recently I took my Ford Taurus to York Ford for its 40,000 mile oil change and to have a routine maintenance check done. They did the necessary maintenance service and oil change even though I did not have a service appointment. I love the new location because its easier to get into, is easier to park and when its time to leave easier to get back onto Rt.1. The service person was friendly, very helpful and even remembered who I was. With all of the repair customers that come to York Ford, that detail was quite impressive. Overall a very good visit.

Great experience buying a new delivery van! Its perfect for my needs and I feel like I got a great deal. The sales associate even brought it to me to test drive. Thanks York!

Best place for car service in Massachusetts! I don’t trust anywhere else for my Ford Explorer ! Best customer service and great work!

I recently had an extremely pleasant experience at York Ford. The service was top notch. With the assistance of employees like Jeff Perkins and Jim Fauci I was 100% satisfied after getting my Ford Escape serviced. When I left Ford, I felt reassured that my car received the highest quality of attention and that it was safe and updated to drive with my family. The most important priority is feeling safe in my automobile and the employees at York Ford have done that for me.

Don’t look anywhere else, York always has the best prices! My family and I have purchased or leased 4 cars with Jim Fauci through the years and I always go back to Jim. He is so easy going and makes everything a breeze, no hassle, and no tricks. If you are looking for a new or used Ford, you have to go to York and ask for Jim.

I had a very positive experience with this dealership. This dealership came highly recommended from a family member and we were pleased with the whole process. We ended up purchasing one of their courtesy vehicles at a great price with a great rate.

Wonderful experience with Lee Moss at York Ford in Saugus. Extremely helpful with purchasing our new truck. We could not be happier with the overall process. I highly recommend his service.

I have been dealing with York Ford since 1995. I have purchased 3 explores from York. Always get treated with respect from the owner, sales and service departmentSpeaking of the service Department. They are the main reason I keep returning to YorkChristine Morganelli is fantastic to work with. She takes a lot of pride in working with the customers. Chris has always been there to help and keeps me informed of what needs to be done to my Explorer to make sure it is always in great condition York Ford should be happy that they have Christine working for them

We rented a 15 passenger van from York Ford. Angela and her team were fantastic to deal with. She actually called me the morning of my rental to make certain I was still coming in before rental closed for the day. I highly recommend renting from Angelka and her team at York.Nick

Great service during the covid-19 pandemic. Fixed 2 oil leaks on my 2016 F150.

Great Reception when I brought my F-150 for the first time there to do an oil change.The thing I loved the most is the freedom to just walk in and be served. Usually other dealers ask at least 2 weeks ahead, sometimes not a good time of the day, to do a simple oil change. I totally recommend them so far.The guy who served me was very friedly.

On the day of my visit, the Agent Christina did the paper work. She was very professional, friendly and courteous. My car was serviced within the time frame I was quoted and I was happyThank you York Ford