They are very helpful and go to extra lengths depending upon your situation. They do all they can to explain N simplify the process

Every time I have had to call, I have sat on hold for a minimum of 1 to 4 hours, only to have my call dropped just I finally reached a live person!.My advice to anyone who has to call this call center; prior to disclosing why you are calling, make sure you have the person who answers take down your name and call back number. Then get their commitment that they will call you back in the likely event there is a disconnect. Otherwise, if your reason for calling is too complicated or requires. more of an effort from them than just basic data entry (like updating an address), there is a good chance your call will be conveniently dropped. Of course, the worker, unable to identify who they were just talking to, will have no choice but to forget about you and move to the next client waiting on hold. You will be left frustrated, inconvenienced and unaccomplished in whatever it was prompting your call in the first place. You will have gotten nowhere and taken all day to get there. The real inconvenience will be in having to wait until the following day, the next week, or worse, until after their paid holiday to get your medical insurance approved, your money released or your food stamps loaded on your card. Too bad for you if your surgery gets postponed because you have no insurance coverage, your baby goes without diapers for a day, or your next meal wont happen for another 4 days. At least all the over compensated folks essentially paid to hang up on you will get their much needed rest before they return to the grulling task of picking and choosing who they are going to help!

Great Staff,They Should Hire A New Security Company Though

Love this place its always helped me out with my animals very friendly

We qualified for a housing voucher. My husband and I have been homeless 2 yrs now. We have income but are being prejudiced against.

Pretty good, told me when Id get my food stamps

In total spent over 5 hours on hold today. Don’t even bother with them and try else where. Absolutely ridiculous.

** edit: the lobby closes at noon now and Ive let Google know so they can change this** If it werent for this organization I dont know what my son and I would had done for the past 6 months so thank you Human Services for deciding to give people on Social Security food stamps for the first time ever its much appreciated and if you could do any more for the community please do because we all realized how hard you working at the moment being the only organization open to hell again thank you kindly from the bottom of my heart

Theyve always done a really good job but the process theyre implementing during covid is really poor especially with the volume of people that need help get there at 7:00 if you want to get in and get done by 10:00

Were is the help around here some staff nice some not

They are not accepting calls and Ive been calling for a month. Absolutely no assistance or way to get through. Absolutely unacceptable and horrid.

Terrible. Phones are way too backed up. Expect to be on hold for at least 3 hours. I was on hold for 3 hrs 45 min after I finally got through I was immediately disconnected. Decided to go to the office (with my 1 year old) and it was really upsetting after waiting in line they immediately pushed me away and said they could not help because their services are limited due to COVID. All I needed to do was cancel my medi cal benefits. This is upsetting because they were welcoming others in for applying for benefits, so why couldn’t they help with canceling? The phones need call back options at the very least. Very disappointing.

I got approved for food stamps. They put money on my card...but money and stamps are not available! Ive been calling my workers direct line for three days straight and I cant get a call back. Im homeless and out of food......terrible service....

Was fast I didnt wait to much.

They took my paper work and gave it to the workers inside. I didnt have to get out of my car. Great people that work there.

Closes early long wait times only one worker but they try to do their best

They always helped me and were.very kind, I think Ive only had one bad experience in the 50 or so times Ive been.there.

Front desk personnel where rude to me.

Super reduced hours 9-12 and NOT able to help existing cases...so youre stuck on the phone for 40 minutes waiting and then the call gets dropped! Ugh. The people helping in the line mean well and are trying to help but its like being in a black hole during Covid.

They are very nice friendly and helpful at this office

They dont have an efficient way of handling accounts. I waited over 2 hours just to get hung up on because it went over the time they closed. All I wanted was to know if I had medi-cal still And to get a new card. I suggest dividing up who deals with quick cases and who deals with complicated cases. Yall need to do better

A place to keep up on you

Maybe try changing your hours of operation to show your closed for a “holiday”... love finding out your closed for Lincoln’s birthday by driving 45min to your office after your website says your open today.

Since COVID 19, I have been trying to call and they NEVER RESPOND. Waiting times are BEYOND HORRIFIC. I wait for more than an hour and nothing changes.

Wait times on the phone are absurd. Either put in a feature that allows a caller to know their place in the line throughout the call or hire more staff. I cannot stress how horrible the wait times are. I consistently wait 2 hours to end up having to go somewhere and not able to talk to someone.

They are an outstanding set of peopleNever any attitudeAlways smiling and ready to helpNo nonsense just outstanding service

I have always had a good experience at this place. I’ve been bringing people to help them get up to date on EBT medical and section 8 lists.

Had to take my sister there and i love the check in on the computers. For me it made helping my sister figure things out a lot easier

Thank you for helping with county benefit

Always a pleasant experience!! EEs see always pleasant and accommodating to my disability. Never make me wait longer than Im able to sit. A far cry from an-era-gone-by !!

Nicely done

Thanks for helping me out with cashaid💸and EBT helps out

Thanks for your help

All the staff were friendly and super helpful. I was in and out of there in about an hour or less, multiple times.

Hard lines its always busy cool staff an reliable even if you dont know what your doin

Took my daughter, very quick

Always takes forever but provides vital support.

My experience was not so bad, I was very quick and they explained me very well, the workers are very friendly and smiling. everything is clean and tidy especially the bathrooms 😃

The entire Sonoma County Human Services Department staff are involved in helping, assisting, and providing small to amazing services to the needs of individuals and families in little all the way through to emergency assisstance and/or are just short of change for the bus.The staff are friendly, helpful, and there is always someone there who just might be able to answer many of your questions.

Very organized. Pretty prompt. Lots of people in and out within a few hours. And thats talking with a worker and paperwork

Always in & out quicker than waiting at dennys

Good services and helpful people. The lines and wait are much faster then in the past.

Great and helpful staff. Was greeted once I entered and directed to where I need to go.

California Reputable... Thank You

Easy parking...very short wait...easy and stream line...awesome people here!!!

While reviewing my kids Medi-cal enrollment, someone at Sonoma county unchecked the box saying my husband and I wanted insurance. This caused our insurance plan -separate from MediCal-to be cancelled. It took 2 hours on thephone with the insurance and Covered Ca to determine the county of Sonoma caused this problem. Now I have to wait 14-30 days for the insurance to be normal again. Best case scenario is I have to pay for all doctor visits and medicines for now and the insurance will pay me back later. More time and energy spent on something caused by incompetence. They cant even pave roads anymore they should NOT be in charge of peoples health care. And who are they hiring? Not smart caring people with integrity. How much training do they get? Obviously not enough to give a damn about how their work effects peoples lives. I wish I could give zero stars and honestly Id like to sue them. But who has the time.

Not so bad almost fell asleep waiting not to long a wait though.

Covid

Its where us poor folk get food stamps

Very helpful. Organized. Has alot to offer the county

Everyone needs a hand now an then

The remodel is nice, I got in and out in a matter of minutes.They seem very organized and were nice and polite.

Really long wait

Itll take you hours just to talk to someone the first time and you will likely have to come more than once. Its like the dmv but longer wait times.If youre a student at SRJC, you can go to Health Services for medi-cal and CalFresh and itll take you less than 20min.

I feel like i live here. Staff is super friefly if in not ontop of my case no one here would do their job

The early morning appointments were quick.

They are not open today Feb 12th closed for Lincons birthday

Helpful for information regarding human services in Sonoma County.

Let you know how its done right .people are great there

I got through the DMV-like numbered waiting queue fairly quickly (~15 minutes) on a late Monday morning. Had my business dealt with quickly and politely. My only complaint is that the waiting room is a bit stuffy and feels a little germy. I walked out with a tickley, mildly congested-feeling throat. I suppose its a bit hard to help with the amount of traffic they get every day from people looking for assistance with various healthcare issues, though.

Of your on need of government aid, this is the only reason

Respectful staff who do things with great patience.

Quick response for some one in emergency need. There are people who still care.

Good if you need help. medical and food stamps if your down and out.

Go visit the redwood forest driving through tha riva

Great, nice people, was very impressed with their organized. A true benefit to our community.

Thanks for help. You guys are amaizing

For a busy county, and the change in their system the county has a pretty good system.

Very nice and friendly staff. No issues with the visit.

No prolonged waiting and employees are friendly and very helpful.

They have made great improvments in there services in helping people!!!

Well hosted and receptive. Outstanding service.

Honestly dont remember being there.

If you a vet. They think your rich.

The DMV called - they want their queue system back... ugghhh...

Surprisingly helpful, plan to spend some time waiting though.

Get my medical insurance here so it a cool place

Im from a major city and Ive been to county buildings! this one is clean and moderately fast girls that assist you upon entry.

Jerry and my counseling are some best info.

I watched people being treated with respect.

Helpful people

Bureaucratic BS. It takes forever just to get an appointment.

Good! I like it! They are helpful!

Friendly and professional for people going through hard times.

Good experience wonderful staff!!

Every time I call, I have to wait, wait, wait, and wait until I get an answer!

Short line. Very helpful

Getting a EBT card from you was a complete waste of time and effort.

Great food, great atmosphere

Helpful for all kinds of people.

Very helpful and polite

People there are so helpful.

Very organized and pleasant

Not too long of a wait and very friendly staff.

Very nice helpful agency

They are the worst for people with disabilities they wont help you out for nothing you could have been in the hospital for weeks and they still dont care if you miss an appointment or didnt fill a form its bs

Got my food stamps with in an hour

Exelent customer services

Good place to go for help

Everyone was very helpful!