I came in here to print out my IHSS application a week ago and I couldnt get the code to work so Leslie told me to log into the wifi there I did and I got the code right away, but the machine didnt take cash so Leslie actually said she could take care of me at the front and she was very happy to assist me and she was extra nice and friendly with me and my husband and very informative about everything I needed to know so thank u so much Leslie because of u I will be coming in again to have my stuff printed and copied u are awesome!

Super patient and nice staff!

Very friendly staff with great customer service! Arrived with multiple packages and requests and they took care of everything immediately. I then happened to leave something behind, called about it a few days later, and they had it saved for me. Leslie at the front desk when I called back was exceptional in handling everything for me and got it shipped and returned to me next day since I dont live in Santa Rosa. Thank you!

I went in today and Greg was really rude. He made me feel like an inconvenience even though I spent $120 at their store. There was an older woman with dark hair who worked there and I only came to that location because of her. But Greg was rude to my son and I today.

The staff at 4th St. Fedex are a dream...very patient and helpful.

Great experience! I had to print materials for my sisters memorial service. It was a very difficult time and I was a little overwhelmed with the responsibility of planning a service. Leslie and Michael K were helpful and patient. I am truly grateful 🙂

Above and beyond friendly service..

Was told one price, then when the guy put the address it was much higher. Will not go back there.

Lisa was awesome. She was super friendly, knew exactly how to help with my project (a 300 page bound proposal with almost 20 files that she had to organize into a combined book), and just all around provided me with a fantastic customer experience. I left the office that night with the confidence that my project was in EXCELLENT hands.Thank you, Lisa!

Bad, VERY bad - have tried to have about a dozen maps laminated here at different times, and they damaged all but two. Once, a kid employee went on a diatribe against the Chinese to me, and I was wondering all the while Why is he telling me this? - Tony Arioli

The service is usually friendly at this spot but I have to say that FedEx in general can be a rip-off. I was at the counter and told that I could print my files on my own. Even though I asked if I could do it at the counter I was asked to do it myself. I tried doing it myself after asking for a heavier card stock and the machine told me that my file size was too large (anything over 50MB is too large). Back to the counter I went.This time I was told that a PDF file would be faster for their systems instead of a tiff file so I went over to the do-it-yourself design stations and racked up a $17.00 bill because their systems are SO SLOW. Im a graphic designer for a living so I know how to handle photoshop and illustrator but for me to get in and out using their machines it took me about 35-40 mins - kind of ridiculous. I guess if anything it was cheaper then the gas money to drive back home and they have a Designer fee which applies to any altercations of work. I didnt want to pay that either because pride got in the way.Like I mentioned before, the customer service at this store in particular is nice. I just wish they would help out a little more instead of trying to get me to do it on my own. Personal preference.

Ive been there a couple of times and my self service experience was fine. The interaction with the staff was good. They answered my questions in a friendly manner.When I went in needing counter service the experience was not good. I found the young woman to be inflexible and unwilling to simply answer my question. Instead, she went all the way through the transaction, as if my requests to know the price, beforehand, was something she did not have to address. And, even though I asked her twice to simply know the price.Unfortunately, this is the only Fed Ex Kinkos of this type in this city, so going elsewhere means driving 30 or more minutes away to get better service.

Have been traveling all the way to the SRJC just to print and use the computer, so when I called to get a little info about using the computers here and printing out my resume, to my surprise it was not only cheap but much easier than having to go all the way to my school and having to put money on my print card and use my login code...So thank you to Michael for being so nice and kind and giving me excellent customer service and all the info provided!I will for sure be coming back and using FedEx for this type of situation! Thanks!

Lots of young talent at this fed ex kinkosthe old talent can be limber sum when trying to do anything.never had a problem with small projects, the large ones always go over smoothly with proper planning with there staff.overall i gave 5 stars but i wish they had better parking.

Poor rating due to them misdelivering a package, and providing poor follow up customer service with my case. All they ended up doing is not owning up to the mistake on their end and telling me to contact the shipper for them to file a claim. Next time Im using DHL or USPS.

The staff were really nice and helpful. Totally made up for the slow computers and difficult to find parking.

Terrible, start to finish. First, I had trouble logging on to their WiFi. A staff member, shaking his head & cutting me off mid-sentence before I could finish my inquiry as to what the problem might be: I cant help you, Maam, its obviously at your end - weve had no other complaints all day. As I stood there, wondering how I might manage my issue, he finally suggested trying the WiFi signal from the coffee shop next door - which worked.Would it have been so difficult for this person to be less dismissive, listen, & simply offer this suggestion in the first place?My second issue is more disconcerting. My reason for coming in was to print documents I needed that were sent to me by an academic program in a PDF format, because my home printer broke down. I was in a hurry for this information due to a training session in 2 days. I was told No problem... & another staff member explained the procedure for sending the emails to their public printers. I was told that if I incurred a problem, I could send them to their in-house managed printers, that they should be able to print them for me, since some applications are not supported on the public printers. This turned out to be the case, as I had no luck printing them from the public printer, which gave me a file not supported message. After trying to print the PDF files from their branch-based printer, I was informed that it was not possible due to these PDF files being encrypted. Really?, I asked, Ive not had this problem before with documents the school has sent me. I think my program director would have indicated a password to unlock if it was necessary to unlock them - I dont see any such notification when I open them, can you show me, please? The staff member (who was polite at least, compared to the first staff member I encountered) replied Well, our Adobe Pro wont open them, so they must be encrypted - thats usually what the problem is. Chances are you would not even be able to print these from your home printer. Maybe you should call the person who sent them to you.Instead, I left the store and went to my local Mail & Shipping Service, also a FedEX center, for a second opinion. It took the helpful staff at this store all of 15 minutes to upload & print all of my NON-ENCRYPTED PDF articles. They saved me a huge headache plus a great deal of time.So either the staff member at FedEX Office Print & Ship in downtown Santa Rosa did not understand how to open these files on the in-house managed printer & genuinely thought encryption was the problem, or worse: used this explanation as an excuse.FedEX Office Print & Ship - how do you train your staff - or do you bother?

Bad: Had a large printing project: 10,000-20,000 pieces, fairly simple specs. Spoke with same rep twice, outlining what we wanted. Received erroneous quote (quadruple what it should have been) demonstrating an innattention to important, simple details (only one cut quoted, when there should have been two - double the quanities requested, as they did not understand 5,000 sheets meant 10,000 items, since there were two per sheet). Also, the quote was given the next day, not the day of the request. Good: I called the next day and the rep I spoke with was knowledgeable and efficient, quoted me correct prices right there on the phone. He also explained that the price included all colors and graphics so he recommended using that to our fullest advantage, something the other rep did not bother (or know) to note. Conclusion: The service you recieve is dependent on the rep you get. More consistency, better training throughout would serve the company- and customers - well. PRICING: Kinkos is able to offer some services that other local companies do not/cannot, plus perks, but pricing is a little higher and turn around time is a little longer.

Nice staff, great services from faxing to copying or even printing something from a computer. They also laminate big posters!

Poor experiance. The lady that finaly helped me turned her attention her friend that was behind me in line. She ignored me while she was showing him her tattoos and talking about pearcings. It took me 20 min to mail one envelop. I had to ask if someone else was avalibe to help me.

My wife and kids always go there to print projects and get posters etc

Always friendly, professional and reassuring.

Friendly, fast and efficient

No problems for me