Amazing service, great location, friendly staff, and awesome cars! I chose this location because it was near my house and it was so fast and easy (way better than having to go over to LAX!). They upgraded us from a Honda CR-V to a 2021 BMW at no extra cost! Definitely would recommend. Thanks for being a part of our road trip to Big Surπ²
I found out about Midway Car Rental through my mechanic - it was an emergency situation, I did not have a reservation. The service was great, the staff was very polite and accommodating although it was just a day before Independence Day. The car they provided for me was clean and the price was extremely reasonable. Santa Monica Heartz should send its employees to this company for internship to be trained in customer service. I will never, ever use another rental company but Midway Car Rental in the future.
Location was very convenient and easy to find. Staff were very pleasant. They gave me a free upgrade as the car I booked was not on the lot. The process was very quick and easy. They were flexible with drop off location. The car was very clean and even had the new car smell. The process was much faster than Enterprise. I would highly recommend!
Bryan was super helpful and accommodating. He totally hooked us up with a sweet ride and was extremely professional. Give this man a raise!
I went to Midway Car Rental in Santa Monica and they were super accommodating for my last-minute one day rental. I had a fantastic experience! Car was clean and exactly what I needed. Would recommend to anyone.
Super rude attendant my last visit. Raised the deposit price within two weeks of my last time using them. Was extremely rude when I said I would go through my own insurance and pressured me into paying for theirs. Told me how inconvenient it would be them if I dropped their car off at the repair shop, but I could do that, but it would be absolutely inconvenient for them... I also noticed the first rental I had gotten the first time my car was in the shop had plastic covering the steering wheel and was observably clean. The last car I was given has grease prints on the steering wheel and had obviously not been vacuumed since it was rented previously
Super easy check in no wait friendlyStaff car was clean
Awful, disheartening. My son rented a Nissan Altima and then was taken very ill to St. Johns Hospital where he is still a patient. The car was at his residence and he asked his sister and I to return it on time Friday the 30th. I called the midway SM branch to explain that I was returning the car and to check the details. Oscar looked up the contract and told me that the car wasnβt due until Monday. Since getting the keys and car wasnt easy, we decided maybe Monday would be easier. I specifically told Oscar that my son had said Friday. He looked at whatever he was misreading and assured me that it was Monday. Then when we returned it, my son, who hadnt even driven the car, got charged for a 3 day extension. What????? Dave, the manager said, well, if you got an extension, we have to charge you. We neither asked for or wanted an extension, this Oscar character said it was due Monday. We have enough troubles this week, with my son in the hospital, and it feels awful to be treated with such incompetence. Arbi at the BH location said hed credit two of the three days overcharged, and mentioned that Oscar is new. But my son shouldnt pay for Oscars error. If the company had any decency, theyd give him a break and a credit for when hes well again. Life is hard enough but when you have to deal with such awful service and be overcharged as well, it just makes life sad and more difficult.
The staff was polite and courteous. The location was convenient.
Amazing service. Blows the big names out of the water. Highly recommend!
Was in the area vacationing and selected do to proximity to hotel. Booking over the phone was very efficient. Check in took less than 10 minutes and rates were very competitive. Upgraded to a very nice vehicle for $10 per day and upon returning the vehicle my family was delivered to our hotel. Highly recommend Alan and the crew, first class business.
I have never heard of this rental car company until vacationing in California. I was a little skeptical at first but wow they over exceeded my expectations. I was able to rent a beautiful Mercedes at an excellent rate. Pickup was quick and efficient and on return they personally dropped me off at my hotel. All of the employees that I dealt with were professional and friendly. I will definitely rent from them again on visits out west.
Freddy took care of me when I needed a car for my trip to Santa Barbara. He gave me a great rate and when I called to ask if I can extend for one more day he made it super easy no hassle !!
Me and my boyfriend rented a Mustang for a day to drive to Santa Barbara. We could not be more happy with the car or the service. Would definitely recommend this place. Great service!
Rented to jeeps to ride up PCH. Great experience. Staff was extremely helpful. When we arrived Jeeps were clean and ready to go. One of our favorite parts of the trip. When we come back we will definitely rent from them again!
Nice place, friendly people. They specialize in fancy cars but their Toyota Corolla served me fine and it was a great deal. Like with most rental companies, booking in advance will save you money. Be sure to also inspect the interior of your car, they have a serious detailing fee (which is fine by me; just make sure you dont get to pay for somebody elses mistake).
Small place, big heart. The nicest people youll get to meet.I will be back.
Tire went bad on car, i became stranded. Then they charge me for defective tire. Dont take your chances here
I highly recommend this place. My hubby got into a small fender bender and was without his car for a few days. He had looked at all the major places and then I remembered that we had recommended all our pals who come to visit us from abroad rent from here. Well...have to say that not only is the price (for a low end car) WAY cheaper than, say Hertz or Avis..but the personalized service was really great. Why wait in line at a corporate place when you can just drive up to the small lot, see a smiling face and get a great car and drive it off..just like that? They also rent expensive cars like Ferraris and Mercedes so if you are (like our pal from NY who never gets to drive) all about the awesomeness of driving and driving a really eye catching car when in Sunny So Cal...then this is your place. He likes to pick up a convertible and head for Pacific Coast Highway! Lol. My hubby went for the Toyota Corolla. But it was cherry red....so there was that.
Friendly staff, good inventory of cars. Recommended.
Seamless rental. Great service :)
Good prices, nice staff, good clean cars
Worst car rental experience ever!Overcharge and poor car selection.
Its a good place
Great service!
Great place
Thank you very serious, pleasant and professional staff. Very clean vehicle. π
We stayed a week in Santa Monica and we stayed 1 block from this agency so we rented a car for three days. They have a business hours of 7am to 6pm. At the end of the rental I returned the car and forgot my wifes documentation and money in the glove compartment of the car. When we realized the office was closed and we traveled to New York early the next day, it did not allow us to look for them because the office was closed during that time. However when we arrived in New York I received an email from an employee asking if it was from us that documentation and money to which I said yes and that please send it to the hotel where I was staying giving them the address. I thought that action was excellent but they never answered me or sent it despite sending two more emails reminding them, really everything acted well before was erased with this bad action. I will forget the good service but I will always remember from Midway Car this bad action of their staff, they won a bad publicity for life. On a vacation trip with my wife in the USA, it was the only bad thing we had, with no other place we ever had an inconvenient, unfortunate