Friendly and considerate staff. Clean, new vehicles and quick turn around. If you are a member of Enterprise Plus (which is free) you can drop off you car and get your finalized bill emailed to you and stay contact free.

Ive rented here a few times and if you pull up and see Courtney or Gabriel there, youre gonna get taken care of. Courtney is honestly so impressive with how she handles things, and Gabriel is so chill and professional - Ill put it this way - If youre stressing about things; youre gonna feel 100% better pretty fast.Awesome staff, cars are SUPER clean, and even when theyre super busy theyll get you in and out of there so efficiently.Great work guys!!

This location and manager named Nathan are awesome. If you’re visiting LA or are a local and need a place to grab a vehicle. Look no further because this spot has it all. Nathan gives amazing customer service and he is the reason I’ll always come back! Thanks Nathan

I called to make a reservation (Wednesday at 11am). No one picks up the phone, after selecting that Id like to speak to a representative at the location by selecting option 4, I immediately get transferred to hold music. After 10 minutes, you would hear the phone ring 5 times, someone would pick up the call and then immediately place you back on hold. Youll experience this every 10 minutes, I was on hold for 60 minutes...and after an hour, a computerized voice comes on and says Good Bye and disconnects the call...yes they wasted an hour of my time. During this time, I tried calling another location (2703 Santa Monica Blvd....thinking I might have better luck since this location was rated 5 Star vs. 4.3 Star ) using my mobile phone. After 10 minutes on hold, it does the same thing...rings 5 times and because no one picks up the call, a computerized voice comes on and says Good Bye and disconnects you (at least this location only wasted 10 minutes of my time). If it wasnt for the fact that my auto insurance requires me to go to Enterprise for my rental, I would never put up with this horrific customer service. Heres what youll hear on the hold music At Enterprise, we love going the extra mile...always nearby...always standing by...let us show you what that means. At Enterprise, we keep things pretty simple...simply treat our customers the way they should be treated...thats been our philosophy for more than 55 years...let us show you what that means. Hah!! Walk the talk Enterprise...your promise is an epic FAIL!!!

Very accommodating! Everything was done outdoors, no need for masks.I accidentally landed at the wrong Enterprise location but they quickly transferred my reservation and gave me a choice between a few nice cars. Offered the insurance coverage but didnt hard-sell at me, which I appreciated.And when I turned out to need the car for only 3 days instead of a week, they refunded the difference with a smile. I wasnt using USAA this time but I have in the past and it always goes smoothly.

No international licenses accepted. I scanned my license online when I made my reservation. I took a 40 min Uber ride to get here. A heads up would’ve been nice.

This place has the friendliest people who exhibit loads of patience. I watched them get berated and belittled by frustrated people and they maintained their composure the whole time. Not an easy feat.

Over the phone was great experience, reservation was made and ready to go - in person good luck renting a car if youre Black or Brown. Totally profiled by staff and denied service - Ive rented at other branches before with no problem many times. Better Business Bureau complaint in process. Take your business elsewhere - There are other fine establishments to rent cars from in the area.

I love that I can complete all of the forms on line prior to picking up my vehicle. Once I arrive at Enterprise, my vehicle is always ready to go and i can be on my way. Returning the car is just as easy and the copy of my invoice is sent directly to my email.

So nice! They were out of the car we needed and gave us a major upgrade for the same price!

Enterprise was Great! Had a Deal thru our Mechanic and they were helpfuland professional. Extended several days with no issues.

I reserved a minivan a week before to use to carry my daughter and her things back from college for the summer. None was available when I arrived for the drive so I was assigned a full-sized SUV (Tahoe) with a $20 a day reduction. The discount didnt quite cover the extra gas costs for the 1,500 mile round trip from Santa Monica. Also, its a large vehicle to park in San Francisco on the drive north. Were used to a minivan providing pleasing space, economy, comfort and ease. This is one of the rare times Enterprise disappointed my family. In all fairness, I admit maybe this is a just an anomaly as demand for vehicles rises as we exit Covid restrictions. If Enterprise had accommodated us as promised and as usual, I would have awarded the friendliest company five stars again. Since Ive been asked to rate this particular rental, I can give three stars in good conscience.

*MY PERSONAL BELONGINGS “DISAPPEARED”* I was having my car repaired at Caliber Collision and I received a rental car from Enterprise. I left the Enterprise car at Caliber when I picked up my repaired car. Just 15 minutes after I dropped off the vehicle, I realized I left a brand new pair of $150 Nike shoes on the back seat—they were never worn and still in the box. I contacted Caliber and they said the car was just picked up by Enterprise and they immediately reached out to the manager at Enterprise, Rene, and I was told she would get back to me soon. The next day, after not hearing anything and contacting Caliber twice, I called Enterprise and Rene told me that they didn’t have the shoes and the car had been rented! Somehow, during their process of picking up the car and prepping it for re-rental, my expensive new shoes had gone missing. To be honest, I feel like they were stolen from me by someone at Enterprise. You would expect a company that touts itself in its marketing to have such great customer service would do a better job of caring for items left in vehicles and ensuring they’re not stolen from customers. I’m really disappointed that the shoes “disappeared” and I feel taken advantage of.

Straight forward - great fleet of vehicles. Plenty to choose from. I’ve been a member with enterprise for a bit so everything was done in line. Pick up and drop off was effortless (got a ride for both). Staff is very attentive, helpful and friendly. Thank you Enterprise!

I always use Enterprise and I had a free upgrade and I was so happy about it and I appreciate that you guys picked my family and I up. It was like a last minute rental and Enterprise came thru thank you.

Excellent service and car exactly as advertised. Many thanks to the great staff.

Their prices tend to be higher than some of the other places, but their service is top-notch and their cars are always clean (some locations dont clean the inside of the windshield, though). With the online check-in, its much faster getting your car, now. And returning the car took just 5 minutes.Im glad to see that they are now open on Sundays. Before the pandemic, they used to be closed on Sundays (except for the airport location) so if I needed a car for just one day starting on Saturday, Id have to use another company.

Good customer service, easy in and out, and reliable vehicles. Highly recommend.

This is a very friendly place. Good service n customer service. Would have given them a 5 star but they dont usually put gas in the tank, one time was even empty n I needed to get going right away but had to go get gas first, never saw a rental that did this. They did make up very nicely, gave me a free rental the next time. They are good 👍

The staff here are very professional, friendly and helpful. I have been a Enterprise Rent-A-Car customer for some years now and always appreciate the way they have always worked with me to get my rental reservation fulfilled as reserved every time.They do go out of their way to help me as their customer. Will be a repeat customer.

Facility in Santa Monica, CA (1719 Wilshire blvd.) is a very good place with a polite attitude and quick service. Scott is a really nice person. I always have a good deals. No complaints. Thank you and good luck.

OUTSTANDING SERVICE!!! It seems to me that Covid has forced a more laser service experience... and, I for one REALLY like it. The rental office was working like a piece of well-oiled machinery! Short wait, immediate attention, expedited processing... and, a host of employees all working together in the collective to get the Customer (me) in & out quickly and efficiently!

I couldn,t believe how quick I was helped with picking up and dropping off.I was pressed for time because of car repairs . Thank you all at Enterprise.I will be back when I need too.Thw car was spotless and very confortable..Car repairs are stressful times.Thanks for eliminating some of that stress.

Consistent, warm, caring, professional, great customer service all the time. No hassle.

Every employee was so nice and helpful! This place was so much better than what I usually use which was TURO. Dont use them. Enterprise actually wants their customers to save and keep their money :)

Exact car I wanted to rent!

Enterprise has a great team and its obvious they provide young professionals an excellent opportunity. Theyve taken great care of me when Ive needed a rental car. Theyve also stepped up their car washing protocols as well. Highly recommend this company.

Enterprise is the only good thing that happened with my car accident!!!Everything else is a nightmare .. car repair, insurance adjuster, and therapy. Enterprise made me feel like a real person ... They picked me up, my reservation was ready, the staff was polite and courteous, explained the terms ... and I returned the car about 10 days later. The return was as easy and smooth as the pickup ...with the same etiquette and courteousness when they dropped me off! Thank you for being the bright spot in a miserable ordeal!!!!

I drove further to Santa Monica because they consolidated their Exotics rentals. Customer service was just as great. Navid was knowledgeable and friendly. I’d definitely rent from them again.

Thoroughly pleasant-- especially as they were busy + it is during pandemic!Upgraded us automatically as the car I requested wasnt in. Drove me home upon returning the care. Highly recommend ENTERPRISE!

Good experience, customer service was good & the rentals were always nice and clean. All positive and will continue to use Enterprise when needed.

They overcharged me for one day and never reply when I was trying to contact them. WILL NEVER RENT AT ENTERPRISE ANYMORE.

The people at Enterprise were super friendly and very helpful getting my recent needs met. After several experiences there, I doubt I will go anywhere else when needing a rental car.

Thanks or the great service. Courtney. I believe is her name. She was just awesome. Thank you.

Despite COVID restrictions, the checkout process was fast and easy, and completely electronic. Although the car had a flat the next morning (and it was a one-day rental for a business meeting), which I changed myself, the manager Iryna H. graciously compensated me for the trouble I had. Ill definitely be using Enterprise for future rentals!

I have rented cars from enterprise several times in the past and recently about 3-5 times this year and I have never had a complaint or experienced any negative problems. Every transaction has been easy, swift and smooth. Everybody is always polite, helpful and professional; I couldnt be any happier with their service. Thank you Enterprise ❤✌

Really like working with Enterprise, service is almost always superior. Currently their prices have increased significantly. Search around and find discount codes for other companies.

I had a nearly 3 week rental set up by Geico while my car was in the shop. The pick-up process was very smooth - an Enterprise guy dropped off the new RAV4 at the shop where I dropped my car off and simply asked for a $50 deposit which I was told would be returned if the car was returned in good shape with 1/2 a tank of gas- the rest I was told would be covered by my insurance company (ultimately passed on to the other, at-fault partys insurance co). The three stars off are for false advertising/unexpected and non-transparent tack-on charges. On drop-off, the lady confirmed the car was in good shape and that there would be no gas charges, then stated I would be charted $45 for a daily time & distance fee plus a daily vehicle license recovery fee on top of CA sales tax. As Geico had already paid them $630 up front for what I had, and apparently Geico had -on talking with them- assumed would be the full cost of the rental. This definitely annoying, but I didnt have time to argue with her because I had to race to pick up my own car before the shop closed. I asked her if it would be charged against my security deposit. She seemed to respond yes, that is, she did not state it was $45 in addition to the $50 deposit, which, on later review of the receipt and my credit card bill, was the case. In short, after giving my insurance company a quote for the total rental which they paid, Enterprise then charged me an additional $95 for the rental. It then took another 30 mins of calls to Geico to have them acknowledge that this was NOT OK and agree to comp that fee too. Of course, Im out the addl opportunity cost of my time for this hassle. No wonder alternatives to big rental companies like Turo are gaining traction...

Amazing customer service. My go-to favorite place to rent a car. Always the friendliest people and best service overall. Enterprise is the best~ they are always there to help me answer my questions, to always greet me, and provide the best experience ever.

Just going to make it quick, The Enterprise in Santa Monica Ca, 1719 Wilshire to be exact, Extremely helpful, professional and courteous, Shots out to Blanca, Scott, And Steve, and last but certainly not least Iryna, keep up the good work!!!!

Honestly it was the location I received the car from, Wilshire and 17th, I believe. I will never go to that location again. Completely rude staff, dirty car, no gas was in the tank, when I picked up. I filled it up and when I returned it had 1/2 a tank. no refund was given for gas. I think that they were more concerned with people renting the exclusive cars, in which I would have loved but was not offered. Just because I was in scrubs, do not judge. This place needs a customer service training month. Their staff is rude as all get up.

Very negative experience. Made reservation for highest-end SUV weeks ahead. Confirmed day before. At pickup, promised cars were gone. Tried to rent me a car with bubble in front tire! Had to settle for mini-SUV bottom of the line. Worst customer service. 5 calls and texts trying to speak to mamager. NEVER CALLED BACK! Terrible customer service. Terrible management.

Only took mjns 2 drop off car..friendly staff

0 stars. I was never explained the 24hr billing process by any representative at this location. I got billed an extra day and was not refunded my full deposit. Also, waited about 45 min just to have the car prepared.Scott Manchester the Branch Manager was completely unprofessional and unapologetic for the misunderstanding. Did not accept fault whatsoever and had a smug, childish attitude the entire conversation.

As always very happy with the quality of service by Enterprise staff and the very competitive pricing of my USA hire.My only complaint is that in processing the $200 deposit along with the hire fee customers from England lose on exchange rates twice before the deposit is returned at the end of the hire period. Cannot the deposit be held rather than processed immediately? It only cost me an extra £7.30 but remains a little off-putting.

Excellent COVID 19 hygienic practices. Excellent variety of cars. Efficient staff. Be sure to reserve ahead for best choices.

Getting where I needed to go was easy. Unfortunately I came here an paid no drop off fee and now I’m planning on heading back and there’s a drop off which which is more than double the price it took to get here. (6hrs away)

SCAM!!! BUYER BEWARE!!!Dealing with this Enterprise has essentially wasted more than 12 dedicated hours of our vacation dealing with them. We rented a vehicle to take on a one way trip to San Diego. They offered a free upgrade to a Challenger which we accepted. In hind sight, this was a mistake. They did not offer an explanation for why they were giving the upgrade. They were friendly and we continued on. The associate who inspected the vehicle (verbalized to us he is new and still learning) did not look under the rear bumper while we were with him. We are not trained car inspectors and trusted his inspection. Upon returning the car to San Diego, there was noted damage to the decorative cover around one of the tail pipes. We certainly did not cause this damage and told them this. We would be the first ones to take responsibility for something we did. But the issue is we did not do this, and there is no way this happened while the vehicle was in our care and parked based on the unique location of the damage. But they want us to pay for the hidden damage under the car!!! From there, it has been a nightmare to deal with resolving this issue. Endless calls between the branch, corporate, and regional offices, being put on hold over and over again, and managers Brian and Kai who are evasive and hoping we just go away. We now wonder if they intended on renting the damaged car hoping we wouldn’t see the damage so we would be stuck with the bill.Buyer beware!!! Do not trust the inspection if you are inexperienced in renting cars. The Santa Monica Branch refuses to help us through this, not giving proper contact info for managers above them, and telling us they are too busy with customers in store to talk with us. We are forced to dispute the payment through our bank.TRUST THIS STRANGER-Take your business elsewhere!!! We are left with hundreds and hundreds of dollars charged to us and feel like the company from the bottom to the top are too busy to help us.

The agents at this office are always welcoming, accommodating, and professional. Even my early arrival didnt present a problem. They have late drop off (key box) and are always eager to make car rental a smooth process. Great folks!!!

I love going to Santa Monica Enterprise Rent a Car..Always nice associate to help you with your car needs..

Great service. Quick, efficient and always friendly.

The staff was great and the rental was perfect. The process was quick as well. The only thing that bothered me had nothing to do with any of these things but with the actual company policy on returning the vehicle and gas. I made a reservation and was given the vehicle on empty and I agreed to it since we were in a hurry and had to hit the road. They seemed very busy so I didnt want to be that person lol. But when I returned the vehicle it had a little over a quarter tank. The company charges you gas if you did not fill the tank to where it was when you received the vehicle but they will not discount you for returning it with more gas than it was given to you with. I think even refunding half the price of each gallon would be sufficient considering the price of gas right now. But thats just me. Again the staff is great and fast but this policy should be changed.

Everyone was professional and helpful. Would definitely use them again.

This was easily the worst rental experience Ive ever had. I will never use Enterprise again. I rented a 12 passenger van for a church youth trip. Two of the rows of seats were not properly anchored in when we picked up the van. You would think theyd inspect that, especially considering those vans are commonly used for transporting kids. The the air conditioner worked at first, until halfway through our trip it would only blow really hot air on us, even when we turned it off. It never got over 70 degrees on our trip, so theres no reason 100 degree air should be coming out. Finally, I chose Enterprise because we were leaving early in the morning. They were the only ones that said I could pick up the van at 7am and return a few days later at 4pm. Even my confirmation email said so. I was extremely disappointed that the location didnt open until 7:30am, so I had to just wait around while they got the office set up for a half hour. This made me late to grab some last minute things like ice for our trip. Then I went to return it a few days later, and the location had been closed since 12pm!!! Why would you give me e-confirmation that I could drop off at 4pm, or at least tell me in person that you close at 12pm that day?!?! Then they charged me for bringing it in the next day. I wouldve been far better off renting from one of their competitors, and so will you.

Very professional and efficient

Incorrectly charged me an extra $200, claiming the car was returned 2 hours late, even though it was returned on-time during their after hours return period. No one was there to check it in at the actual time.

Quick and helpful staff

Only location that accepts Sunday drop-offs thats not at the airport. Very pleased.

Excellent customer service provided by Zac! He rented the car three times for three weeks in a row and he was always courteous and cheerful. Cayman, the new management trainee was very friendly and dropped me back, making the ride very interesting and comfortable . Lawrence, the driver always picks me up on time and makes the ride pleasant. I have been renting cars for years from this place and have had only good experience. I wish the place had more females to balance it off. It will be nice to have some variety. Not too long ago, this particular office was thriving with very efficient male and female reps helping customers. Now, all of a sudden, it has become a staid and prosaic all-male outfit. Women like to see a sprinkling of women, just like men feel comfortable dealing with men. I strongly recommend hiring some female management trainees to bring back the vitality that this place once had.

The staff at Enterprise are always easy to work with and friendly, which is why I continue to return.

Have always had quick and easy experiences with this branch of Enterprise.

The best rent a car company out there. They really try there best to get the vehicle that absolutely fits ur needs. Extremely helpful staff willing to go the extra mile for u.there rates r usually the lowest in the industry n the vehicles r always clean n well maintained. Will absolutely go back .

Always friendly and professional. Answer all questions and get you processed promptly!Always please with Enterprise! Plus they pick you up and return you to specified location .

Enterprise is the best rental car establishment Ive ever dealt with (period). This branch (Miles & Tyler in particular) is just top notch. Always willing to do their best to help, always service with a smile. 5 stars all around.

Great service, quick pick up and friendly staff.

Accuracy, and speed of handling the entire rental transaction..... very much appreciate this. Ozzie & Renee demonstrated outstanding people skill sets. Thank you.

Car was fine, original rate was fine. The problem was they conned me with the extra insurance. The blonde woman who I rented the car from was very dishonest, did not specify the insurance rate she quoted was daily. Why would I add close to 20 dollars a day in extra insurance to a car that was only 25? I never consented to that rate. The guy I returned the car to and who broke the news to me was empathetic and helpful, but only so much he can do. The single star was for him. I wish I remembered his name, I was just still in shock from the bill. I reached out to enterprise through the website but didnt even receive a reply.Plenty of other options to rent a car from, almost 5 within a mile radius, countless more in the city. Save yourself the time and money and check elsewhere.

I love this office becaue they really try to get the car you want.They are always busy and yet they never lose patience. Many people are there demanding their attention but they stay calm and friendly.

Nice people

Best Enterprise Ive ever been to. All Enterprises are amazing but at this location you are treated like royalty by some of the best looking and funny people I regularly see in movies. I think a Victoria Secret Reject works there lol but she is still HOT! The service is really great though

The staff at this location is always friendly and helpful. I rent every time from Enterprise as they are fast and get me in an out efficiently. The only reason I do not give 5 stars is because they usually dont have the car I rented online, so Ive had to compromise on my choice of auto when I get to the location. So far, theyve provided suitable substitution, but it would be nice to get what you book online.

Rude staff. Stay away

If you have a wealthy bank account you should not be required to use a credit card for Luxary Car Rentals. Credit-Cards are a system designed to put you in further debt. I got rid of my credit card years ago. No point in spending what you do not have.

Hands down the best place to rent a car. This location and every location is always well ran with a friendly and helpful team. Keep doing you, Enterprise!Good service is hard to come by these days and they do it right, everytime.

This is my favorite location. Everyone is friendly and they go out of their way to make sure that they offer top level customer service. I can truly appreciate a place where every member that Ive encountered is knowledgeable and puts such effort into what they do.

I am accustomed to receiving excellent service at an Enterprise location. Unfortunately, renting a vehicle on a Saturday at the Wilshire location Santa Monica was a not a good idea. Due to the very heavy traffic of customers I waited over an hour for my vehicle. The staff tried their best, being understaffed they could only do what the could.

This Enterprise location picked us up at our hotel and upgraded us to a pristine Jeep Cherokee. We received a call the day we returned the car to a different location to check if everything had gone well. It had. We always use Enterprise as their service is impeccable.

I return to this location because it’s close to where my son lives, the service is excellent and th staff has very good customer related skills.

First time to rent in this location, employees were very courteous and helpful. Very satisfied with their service and have a reasonable rate. I highly recommend this location.

Good customer service, they made the rental easy.

Always a great experience and good customer service. The staff always work with you to make sure youre satisfied with a good rate. Thanks to Joshua Morton and the crew they really take good care of their customers.

My car was ready at the scheduled pickup time, and I was on my way in a matter of a few minutes. Drop off was also quick and easy. Everyone at the agency was courteous and helpful. Excellent customer service!

I had an awesome experience in renting a car through Enterprise Rental. The service was great and the representatives in the store were very friendly and helpful.

Everybody at this Enterprise was fantastic. Got it a great deal and were lovely to work with. I highly recommend this branch of Enterprise for your rental needs!

Been renting from these guys for the past year. Short term and long term. Always helpful and willing to take care of any issues immediately. If you build relationships with them over time, it is worth the investment. Thanks all for your help in every car situation I have had!

Ask for Tyler and or Miles. They will take good care if you. Miles is the dude with the nice green eyes and deep strong voice. No h. Cars are good. Become a member save 5 percent. Tyler looks like an Ivy League back Up Harvard small forward. Delta fu! Both are really good people. The weekend special is really good10 a day. Very professional company overall especially if something goes wrong.Theres a young dude with a beard looks like one of the apostles and another young dude with a nice suit and on his way up, who are cool too. Be nice and they will be nice to you. Feel me. Feelin you!

I want to thank all the people at Enterprise rent a car located at 1719 Wilshire Blvd, I have been renting cars for years from them but starting in September 2014, I have no car & when needed (which was often) I rented from them every person always has a smile & is trying there best to help. Recently I had a family emergency & needed a car quickly, I called & they said we will come pick you up & take care of you, & this was during the time of spring break/Easter, I had the car for 2 weeks & my bill was under $ 450.00 when I thought I would have to pay $ 44.99 per day + Insurance. They were there when needed & I can not thank them enough, I also called & said I need to drop off the car at another location they just said OK & I did with the Simi Valley branch & they were also great, I have always thought Enterprise rent a car was great & now I can confirm it. I will/would highly recommend them in the futureLove always Craig G

I like Enterprise on Wilshire in Santa Monica. Their group hustles, handles a crowded rental center with professionalism. They dont push on insurance if you let them know that you understand what it means to pass on it.The cars are okay, clean, good transportation.

The best service from any rent a car place ever, very polite and helpful staff

They were very prompt and courteous. Kaii at the Santa Monica location was really great. Excellent customer service.

Effortless car rental, pick up and return is perfect.

Great service. Needed to change a cat because the interior was tight. No problem. The exchange went quick and with no extra charge.

Great service! Great prices! I wished theyd stay open later, though.

The customer service and ease of a local pickup from Santa Monica Enterprise is great. However, the condition of the last vehicle I picked up was suboptimal: (a) car was dirty on the interior with trash which I had to throw out, (b) dirty on the exterior - had to actually get it washed, (c) car smelled like cigarette smoke, and (d) the car was basically empty on gas - which meant i had to fill it up right after picking it up.Again - service reps were great - and they knocked off a days rent for the problems - but basically the vehicle condition fouled the experience.

I actually had a pretty easy time getting back on the road after my car was totaled.

The staff are so trained and everything is quick and fast, I like the service

Great service

I have been renting a car since April... About 31 weeks at $138.00 a week. $4238.00. When my contract expires I come in to rewrite it and leave another deposit. Today the manager Adria called me and before I could return the call... Began calling my references humiliating me. I called immediately as I have not been contacted by Enterprise for my month seven rewrite and did not initiate contact because Enterprise had removed funds from an account without letting me know. I have never been treated so poorly!!

All staff were very friendly and helpful. Have rented from them a few times and had no problems.

My experience with Enterprise Rent-A-Car goes about 12 years back. If I need to sum up my total experience with all Enterprise branches, I think 3 stars are fair enough. This branch only recievs 2 stars though. The cars are the same cars, no complaints, however the customer service I got here was pretty bad. One of their cars, I picked up from another branch, had a check engine light the day after I first got it. I drove to the nearest branch (this one) to have it replaced and they pretty much told me to leave the car and go to another branch to pick up a car because they have too many reservations and cant spare any of their cars. Yep, didnt even offer me a ride to another branch or any assistance in finding a replacement car. Only reason they get two stars and not one is that I keep one stars for the worst experience ever, which was not the case here.