This is such an amazing office for an amazing service. They are always beyond helpful and professional.

I have had the best experience with roadside assistance from AAA and recommend it with five Stars out of five Stars.

AAA New Mexico is not my favorite organization anymore. The service by B&G was excellent. But my calls to AAA NM were unsatisfactory.

Auto and home insurance, domestic and foreign travel arrangements. Hotel rental, car rental, maps, reduced cost airfare. Maps, travel insurance, buy a package or plan your own. Vanessa Papp is a wonderful travel agent.

My call kept on getting routed and no one ever picked up. I called several times just trying to get some basic info on travel over the memorial day weekend by car.Not happy with what AAA calls service.I arrived back home in Prescott to find that the AAA office here has permanently closed.

AAA provides DMV issued accessibility if youre a client. Wow danged time and money!

Wonderful! Attentive service and expert travel planning!

Great service! Always willing to assist us or find the answers we need.

I love that I can come here as a one stop shop for all my registration and title transfer needs, as well as insurance. When I call and talk to Camille, who wrote my policy, she’s always super helpful and personable, it’s all laughs every time. And when I come in, the lady who takes care of me is really efficient and professional. Couldn’t ask for better!

Good information but they werent open for the weekend which makes it hard for those of us who work all week long

Very good fast service, for our trip plans. Thank you AAA !

Great service and fast. Finnly took amazing care of my wife and I. 5 star service!

Very friendly and helpful staff.

Great service. Im very happy to be a aaa member.

This store has great customer service from the friendly door greeter to the manager that always tries to please his customers.

OUTSTANDING SERVICE AND CONVENIENCE EVEN IN THIS AGE OF BURNING CITIES AND CIVIL UNREST!!!!.. I have had AAA Premier RV, Auto Insurance, Renters Insurance for years but recently NM Gov Lujan-Grishams Orwellian/Authoritarian virus-hysteria closed all of the MVD offices in the state but AAA saved the day and let me get tags and title for my sons new 4x4 in a mere 20 minutes with no appointment needed!

In-N-Out in less than 15 minutes absolutely marvelous cant complain. Better than Allstate.

I am out of state calling for my daughter. The voice mail system has no option to talk to a person. She needs a battery but not an emergency roadside request. Just need to know where she can go to get a AAA battery.

Courteous, quick service

Marvin, the Office Manager, was very helpful. He was very pleasant.

They made me a contract singed and then upped the insurance by 1000 $ forget it

A lot of great servicesoffered but, unfortunately sometimes not at very affordable prices. Weve been members of their roadside assistance program for well over 40 years and CAN HIGHLY recommend this service offering. Anytime weve ever needed help with anything, theyve ALWAYS been there!

Donna Lopez takes good care of me. Love my insurance agent

The staff is very helpful. I got AAA auto insurance and havent regretted it once. Ive had to call in for help a few times. There are three tiers of insurance to choose from, and the prices for each one is very reasonable. I would highly recommend them to anyone.

It was really helpful and the staff was very nice

Very good service for car emergencies,

The guy who sold me the insurance, insulted me and took me not to come back into the store while he was there I think he was jealous!

I thought it was a pretty efficiently run organization. Young lady who helped me get my documents notarized was very professional and I didnt have to wait very long to get served.

Called this office 4 times today, got transferred 4 times to have no one pick up the phone 4 times. The woman who answered the phone doesn’t identify herself until I asked who I was speaking to. The customer service in this office is horrible I’d like to know who runs such a poor customer service operation

The staff here have always been very nice and helpful.

I use AAA for everything including my car insurance theyre always very helpful and able to walk me through whatever it is that I need I recommend AAA

Excellent insurance company, HIGHLY RECOMMEND THEM....

Have AAA Club through Sprint wireless. Luckily have not needed any of their roadside services. I havent traveled anywhere where Ive had an opportunity to compare their travel services against TRIVAGO.

Great service, they gave me a map of my trip and a new AAA card just in case.

Horrible horrible horrible I waited for 3 hours for a tow in Santa fe, never got one waste of my money my ti ne everything your better off calling a tow company to just come and get you rather than wait on tjis horrible insurance company Im disgusted they talk about how great they are, they arent worth the extra change in my pocket! HORRIBLE!!!!

Im generally a pretty patient person, but I have to say that AAA of Santa Fe had some of the worst customer service Ive ever experienced. I had a rental car that had half its front bumper falling off from being hit by another car while parked, so I called AAA and asked for assistance. They said they could send someone to patch up the bumper to make it driveable. I had police waiting on the tow truck to file a report, and it arrived over an hour later than the AAA representative told us. The local contractor instantly decided that he wouldnt attempt to fix at all and would just tow it. This would be fine, but neither he not anyone at AAA informed me that this was not covered by my AAA membership and would cost several hundred dollars to return the car from Santa Fe to ABQ airport where it was initially rented. Ultimately, I received poor service and virtually no information from AAA every step of the way and it cost me hundreds of dollars. I will not be relying on their roadside assistance again.

They are always willing to help with maps, travel, and a lot of other things

The Spanish speaker is awesome. He will explain clearly all details of the insurance and cares, difficult to find.

I am very grateful for my AAA insurance, and I specifically appreciate the quality of service I experienced with Donna. She went above and beyond what I expected and was very kind.

AAA is the best for young or the elderly.

I am happy with the service

Friendly and fast service and great insurance rates.

Nice

Tried to call to add vehicle and was shuffled around, finally to a Customer Service number with an eternal holding pattern.

Although they list a phone number, they let you sit there for 10 minutes or so while agents are serving other people. Then they tell you to leave a message for a call back that never comes. Why not save time by eliminating phones or just have a recording that says sorry, we ignore all phone calls.

Anthony is a great insurance agent who goes above and beyond which kept me from canceling my AAA policies after my encounter with another employee left me irate.

Love the perks of DMV services

Fast service, outstanding staff

People there are nice

GO SEE JAMES

Friendly service

AAA is not kind to their employees. Its ALL about corporate America.

Scam artists

Insurance place