I had the pleasure of being helped this evening with Omar. He was very professional,honest, and polite. He even helped me find a cheaper insurance plan that was way more affordable then my last. Would highly recommend their businesses

Omar Silva was dope, great to talk to about cars and did a great job explaining the rates to me and reasons for the rates!

ABSOLUTELY RECOMMEND Jasmine Teodoro with any type of insurance problem or concern, she was very professional and friendly also efficient with the tasks and was very easy to understand. Not only did I leave the call with my problem resolved but also left with a better plan and had a blast changing my Insurance! Definitely would recommend all my friends and family to Jasmine! Thank you so much for saving me money!

I was helped by Omar Silva, and he thoroughly helped me out, guided me through everything very specifically and made it more simple and easy for me to understand. He gave me the best deal possible and helped me understand that I was getting a great deal with proof and everything and it was a very very pleasant experience. This guy deserves a raise and to get paid better and this is the guy you want to help you, thanks a lot much appreciated.

Spoke with Omar and he was extremely helpful and patient with the multiple changes I had to make on my policy. From name and address changes to helping find a whole new auto policy! Thanks Omar!

Omar provided me with the best customer service I have ever had since I started going to Freeway Insurance 3 years ago. He was quick, efficient, and assured my understanding with regards to every aspect of the process when I made my purchase. When there was a processing issue, he immediately acted and worked to solve the problem. He is the best representative I have met when it comes to quality customer service. Instead of selling me any policy, he made sure he understood my needs at the time to help find the best policy fit for me. He actually took time to educate me on what was available so that I was aware of what was offered to me and what my options were in the future - in case I ever needed to make any changes. He is an asset and upstanding representative. I have never met anyone better who worked for Freeway Insurance. My experience with Omar changed my negative outlook on Freeway Insurance to a positive one - and I look forward to working more with him in the future.

I was paying a lot for car insurance and decided to reach out to Freeway Insurance. Omar was very attentive and helpful in getting me a good rate. I highly recommend this place for affordable insurance. Thank you once again!

Omar - thank you so much. My current insurance is going out of business and omar took the time to find the best insurance for my vehicles with all the coverages I need. Honestly I got an amazing monthly price and I am overall happy with the service I received.Thank you Omar -Ana

Spoke with Omar, was super nice and very helpful. Helped me get a better and cheaper policy.

Omar stayed a hour after closing to help me get a really good quote and documents signed. Thank you so much for your great service and patience as well as I’m currently in the hospital getting ready to give birth😂😊

Jonathan helped me finding a great rate for my car insurance. It was quick and efficient,I recommended to anyone that needs good coverage.

Omar was very helpful and responsive and also very professional on the line he has good leadership qualities. -BLT

Omar was very helpful to get everything sorted out with my new car and then got my old policy cancelled. Thank you!

Omar gave Amazing and fast service. Very helpful and will be recommending friends and family to him. He helped me throughout the whole process. I can really say best experience I’ve had getting car insurance.

Omar did an amazing job helping get my insurance coverage. Very professional and he explained everything through and through. He found the best rate for me and it was a pleasure going through freeway insurance thanks to him!

Always a Great experience at Freeway insurance with Jazmin!!!, she is professional, well knowledgeable on her department. Ill definitely recommends her and this place to get your upcoming quote and insure your vehicle. Ask for Jazmin., she will exceed to provide the best service:).

Im not only disappointed, I am surprised at the attitude of the customer service. I got a policy and in 7days, I wanted to cancel my policy because I got a better deal and still, they went on to deduct the rest of the balance. A total of $495 was taken and nothing has been refunded back to me yet.

Omar was very good and fast, helping me through the insurance process.

Very professional and awesome experience, Omar helped me and explained to me about what works for me on my vehicle and did all the paper work through the phone. I would recommend to all 🙏🔥

Jazmin its great... She find me the best deals and explain perfectly the options i have .... I highly recommend

Omar Silva was great at helping us get a reasonable quote today! Very professional, and helpful. Definitely recommend checking them out.

Adam is an excellent agent. He was prompt to answer all my calls/texts and answer all my questions. He explained very throughly and gave me different options, made me feel very comfortable. Very professional and knowledgeable. I highly recommend Adam and Freeway Insurance. Thank you Adam, you are awesome!

Omar Silva was really helpful in getting us the best quote! He is very professional and honest a great guy

Great customer service thanks to Omar he was able to help me find a great policy and he’s just so helpful thank you so much Omar.

Had a policy with Freeway insurance. It was also under my mom’s name and cause they had to even if i was 23. Just Auto Insurance didn’t had to and i now have a better policy. Rather recommend Just Auto but there is also All State Insurance too! They have policies not so pricy but just right.

I am very happy and give this office 5 stars. Thanks to Fatima Ocampo for delaying her lunch and taking the time to help me out on insurance for my motorcycle today. Totally professional and knowledgeable.Thank youJose Torres

Thanks omar for doing and exeding my expectations Im very happy that omar was very professinal ..im happy with my insurance .. Ask for omar

Leo and Melissa were so helpful and so understanding to satisfy my needs with the company. They were both super friendly with me and welcoming. Satisfy customer on this end🤗

Thank you Oscar for helping us find the renters insurance we requested. You made it quick and easy for us to find exactly what we were looking for. Thanks again for making it all happen.

I was helped by Oscar S. And can say he was Ana amazing help and gave me the beat price I had found. He also made sure that all my paperwork flowed through quick and easy so I could get the info to my renter. Would Highly recommend Oscar and the rest of the team at 17th Street Century.

Marques C. Was very helpful and fast at what he does. He waisted no time and got to the point. He was also, very friendly and nice.

Avoid them at all costs. Geico is not only cheaper but everything can be done online. With accurate numbers, not giving you one price then another during contract signing. Dont even think about canceling, itll be the worst process ever! After they charged me without my authorization they wouldnt issue me a refund, they are just rude when it comes to canceling or wanting a refund for their wrong doing. DO NOT USE FREEWAY THEY ARE A SCAM!!!!!!

I had a great experience with Jazmin C !!! She helped me get great insurance coverage and sent over the insurance info straight to the dealer where I was purchasing me car from. She was so professional, nice, and helpful!! Thank you again Jazmin

Was recommended by uncle and was vary impressed with how Roxana helped me out to.Helped me save lots of money by switching over after my accident. indeed recommend everyone to come to freeway and ask for Roxana .

I was helped by Marques C. today..thank you sir I really appreciate it.

Roxana Tellez was extremely helpful professional and knowledgeable, she was able to save me over $100 a month from what Im currently paying!!If youre looking to save money on your auto insurance and want straight answers and great results, Roxana is your Gal! Thanks again Roxana!

Very friendly. Melissa C. helped alot explaining the process clearly and was able to get me a deal that worked perfectly.

Jonathan M. Help me out with my insurance today . It was very easy, affordable, fast . They look for the best insurance policy for you . Awesome service. I dont regret coming here .

Jaime Hernandez gave me a great experience in finding car insurance... He was very knowledgeable and friendly. I highly recommend him.

Today i came to freeway insurance & it was perfect & speedy. I was helped by Vanessa Hernandez, who also took the time to get to know me as well. She helped me with the perfect plan to best suit me. Thank you so much guys.

Josue Gutierrez is very helpful and understanding he provides as much help as he can and is very knowledgeable about what he is doing. He provided lots of information and was very detailed. Me and my husband were so happy and satisfied well definitely insure all our cars with him 100% recommended him trust me youll love his customer service skills!!!

I came to Freeway today with a difficult insurance situation. VANESSA HERNANDEZ resolved it beautifully!!! I would highly recommend this office. The people are all so friendly and very knowledgeable. They explain everything in detail and really help you find the best option.

I went too many auto insurance places and was treated poorly and not given a good quote. When I came to freeway i was treated Very welcoming and so was my daughter. I actually enjoyed the time with Vanessa . she helped me so much and was very professional and accurate about all the information she gave. Jesus was also great and was able to get me the best quote!... I will most definitely recommend everyone there. ...thank you guys for the great experience and wonderful quote!

I came in to Freeway insurance! Out of all the companies i shopped at Vanessa Hernandez was able to get me the lowest rate! Everyone in this location made me feel like i was at home. She also gave me a new program called NSD which gives me discount on a lot of fascinating places. I will definitely refer all my friends and family, thank you Vanessa

Marques C. Is very attentive always goes out of his way to help in anyway he can and doesnt like to leave any questions unanswered.

Natalie was GREAT! super happy with the way I was helped from the moment I called till the end! Great customer service and loved how Natalie made everything so clear and understandable for me.

Staff supper friendly, the minute we walked in we were offered to have a seat and a drink. We were paying a ridiculous outrageous price with another insurance company. Freeway insurance gave us a descent affordable price. (Thanks Lea O)for all your help and for explaining step by step all the details on our new insurance policy

Ive bought 2 policies here so far, I wouldnt change it. Great staff, very helpful, friendly and welcoming.

Jesus is number one...top notch customer service and I am sending him people for all our insurance services.

Karina by far make it easy to find an insurance. I went In there to add a vechile to my insurance she was so helpful to find me a new insurance policy. I would Highly recommend you go with her. Good customer service.

Awesome experience! I am glad I trusted Google review and came to this branch of Freeway Insurance! I was lucky to get Vanessa Hernandez to help me out ! There is a reason why all there are a lot of five star reviews with her name in it ! 😉

Karina Luna took great care of me even after I went a little past closing time. I was given all the information I needed to hear and she answered all my questions. She made it happen for me I really appreciate her service!

Ive never left a review in my entire life, but this is the worst customer service I have ever experienced. I called Freeway insurance on 12/03/19 to start a new policy with them (first time), they did everything for me over the phone. They took all my info down to provide the right quote for me. I received a quote of $84 if I enrolled in automatic payments which I did. They charged me $170 down payment to get started - it included multiple fees, in addition to a $150 broker fee scheduled to be process 2 weeks after I got insured from them. From my understanding, I believed that the $170 included my 1st month insurance plus other service fees, but I was wrong. The first person who helped me get started, emailed me all of the paperwork that was done when I first got my policy, but she failed to send me the temporary insurance card-I ended up calling a week after to ask for the temp insurance card because I had not received anything in mail either. When I called, I also took the time to ask when my insurance payments will be billed because I was not given that information to begin with (I know I couldve asked too, but there was already so much info processing). Anyway, I was told that my first insurance payment will be due 12/22/19 of $114. I immediately asked for a policy cancellation to avoid the 1st insurance bill because it was very sketchy to me that I was given a quote of $84 with automatic payments, but I had to call couple days later and come to find out that my actual monthly payments were going to be $114. I immediately transferred to GEICO 12/14/19 and then requested to cancel with freeway insurance that same day. Their cancellation process is a mess. An agent sent me a form via email that I had to wet sign in order to cancel my policy with them. I had the option to email the form back or fax it. I tried to email the form twice, but I got the notification that it was undeliverable and I had copied/pasted and double checked I had the right email, but still will not go thru, so I just ended up faxing the cancellation request form THAT same day I had received it. I called today 12/18/19 to ask for an update regarding the cancellation because I did not get any confirmation or anything. I submitted cancellation request on 12/14/18 and just like any other insurance, I figured they would cancel my policy right away since I had already created a new policy with GEICO, but when I called today, they told me that the cancellation request was approved & effective as of BARLEY TODAY 12/18/19... (what a coincidence it was cancelled the day after the broker fee was processed from my checking account). In just one month, Freeway Insurance was already charging me around $434. The first time I spoke with the agent, she was friendly, but not very professional as she missed to provide me with the important information. All the communication Ive been having with FREEWAY INSURANCE after my first contact with them, has been very poor customer service and very poor communication. I switched over to GEICO, and I processed everything and got insured all over the phone. They do not charge a $170 down payment fee nor a $150 broker fee. I did not have a problem with paying the $114 monthly payments to freeway insurance, since I am paying a little more with Geico. Its just the way FREEWAY INSURANCE handled everything and the lack of integrity to me as a customer is what made me not want to be insured by them. I prefer to pay $130 monthly to GEICO and receive their EXCELLENT customer service and communication. I was very excited to be insured by freeway insurance, but it turned out to be a whole big disappointment.

Spoke with Irvin on the phone started by answering the phone laughing after that rudely asked me why I was canceling my policy simply told him no longer needed it, then afterwards gives me very short responses how to cancel my plan over the phone so now Ive to go in person to cancel plan since Irvin wasnt any help at all

I was a walk in and insurance broker Vanessa Hernandez took care of me, she took the pain out full coverage and gave me a great deal! Now I can drive with a piece of mind... Thank you Vanessa and the wonderful staff at Freeway Insurance of Santa Ana!

Karina Luna was fantastic on getting me the best prices and great service very professional from the moment I called till the end please ask for Karina Luna she would really help you save on your insurance highly recommended freeway insurance good service satisfied thank you 🙏

I was greeted by Karina Luna since the moment i walked in, she was the one that helped me out set up my insurance this girl really knows what she is doing she is very knowledgeable. Please ask for her she would really help you save on your car insurance, highly recommended.

Excellent customer service. If you go ask for Vanessa. She is really kind. We went to 2 different insurance companies and they were bad

Karina Luna was very professional and all around a wonderful person. Made getting insurance as easy as possible. Highly recommend.

Tania did an amazing job! I recommend everyone to come here. They have the best rates for insurance and whatever you else you need shes amazing! Go See Tania

Best experience ever! Awesome service. Was late getting there and showed up right as they were locking up but Karina opened the door and helped me anyways. Great price! Thank you

Vanessa was super kind and helpful! Customer service was the best in every way. Dont believe otherwise on here. The associates are the kindest! 😀🙌

VERY PROFESSIONAL AND HELPFUL! NATALIE IS THE BEST INSURANCE BROKER IVE PERSONALLY HAD THE PLEASURE TO DO BUSINESS WITH.

Not so good service as I expected when I arrived. I got some insurance and I stated if I dont get my car can I just reverse everything and they said yes. I didnt get the car so I came back and sat me down for 2 hr just to figure out how to keep my down payment and also while I was in a cancel process, she actually started to make another sale while having me wait more. I honestly lost 3 hrs of my time and 2 hrs today. Check around before coming to this insurance trust me you will be happy with my advise. Also they will try to give out some outrages price to get the highest commission plus fee plus extra plus losing 3 hrs of your time.

This place is awesome they answered every question i had they helped me out soo much with my starting payment i definitely recommend this place to anyone looking for a new insurance coverage or looking for great customer service go see Vanessa shell take care of all your insurance needs

First timer here had great expirience. Right when I walk in the door fast service and politely greeted me. They really work out with you and try to find the best offer out there. Totally recommend it to other people.

Lea Olmos was very helpful with me. She helped me get what I wanted. She’s super sweet and makes sure you are satisfied with your service

The best service in OC. The manager Jesus Noriega is very helpful

Joanna was very professional and helpful with all questions we asked. All personnel treated everyone coming into the office professionally and with courtesy .

My experience was great when I called the Santa Ana branch. Vanessa was really helpful and answered every question Posible that I had. Im very satisfied.

I do really recommend Freeway Insurance Good Service Good Price Ask For Vanessa she is really helpful

Josue was fantastic, gave me and my boyfriend the best price for full coverage. Thank you so much!

This place is awesome great service right place to come get your insurance. talk to karina awesome girl she will help u get the right insurance u need 👍

Great experience with Vanessa! Super nice and understand ☺ they will work with you very well with many options

I love the costumer service if I would get another insurance for a car i would come to freeway insurance

Very nice and willing to help. They are awesome and helpful, took care of everything for me and at a good rate too!

Good Services!! Excellent costumers service... Low prices.. Thanks Vanessa and Jesus.

Best Customer Service I have received !!! Vanessa Hernandez explained, everything in detail and answered all my questions. I Definitely recommend Vanessa to anyone whos looking for for affordable Insurance ! NO doubt in my mind, I made the Right Choice Going to Her ! My New Bff❤

Had a wonderful first time experience, Vanessa was very knowledgeable, she did a great job explaining my policy and helping me get a great deal.

Jesus Noriega was very helpful in showing the best prices for my cars. He was very kind person if you come to freeway ask for Jesus Noriega.

Insurance is ok but they always charge you broker fees and when you want to cancel they charge you 50 bucks plus other fees. They dont tell you those things upfront. They lost my business.

Karina was very helpful and made me feel welcome. I had some problems with my old insurance but she was able to help me solve the problem.

Karina Luna did a fabulous job at helping me get my very first vehicle insured!!

Outrageous Car Insurance pricing, even for good drivers...

Goooooooood Loookin Out to the Super Nice and Friendly Karina Luna for Getting me a super low deal for my truck Insurance and was done within hoursThank you salute 🙏💪

Best spot in town recomend it here for sure !!! Shout out to Karina Luna shes an expert at what she dose

Awesome staff, very friendly, and very knowledgeable. Definitely recommend Freeway insurance. Thanks Vanessa and Jesus. 👍

I wouldnt recommend this place they manipulate you to give them a good survey they dont disclose everything once you sign if you decide to cancel the policy the sameday they dont explain that you loose your deposit

They couldnt help me to add more cars, their price went so high that expected.Freeway insurance thanks for attending and communicating with me addressing the problem and solving my car coverage.

First and foremost the people that Ive talked to have been unprofessional, rude and liars. I received a quote was provided the girl with my contact info to pay $140. After thinking about what I did thoroughly I realized it was a rip off since Id have to pay $200-300 more. I called stating I was no longer interested. I was informed that I would need to go in person to cancel. In which I did and after signing The document for the refund, the guy stated that I would receive a refund in 3 days. It has been 5 days so I decided to call the number that was on the guys card. A rep responded in a smartass way and said there was no guy of such name. One I mentioned his last name he said of yes, let me transfer you. Then I was directed to another girl and she said she would have him call me. It never happened. I spoke to a corperate rep and he mentioned that my policy was still active etc. I mentioned how is that possible if on the document I signed clearly stated that I did not ever had a policy and I would be refunded. He said oh it takes about a week for it process. Ughh, worst experience ever. If I could rate them on a negative scale or a 0. I would. This shows that the people that I spoke to are unprofessional, liars and not willing to provide the help needed to address problems.

I felt welcomed and was attended to in a very respectful manner. 👍👍👍👍👍

Josue had did a great job helping us out, he got us a great policy and at a good price

Karina was very helpful and awesome. She got me a good deal for my car insurance.

So in short. Great coverage. Awsome service, made clear our options and how to save the most money with the necessary coverage we needed.Went in to make a payment on my sr-22 No appointment didnt have to wait that long. But we asked about a quote for our new car. Josue guiterrez helped us look at our options and he ended up saving us $240 a month on our car insurance. Also provide me with information on how within the next year I can reduce my monthly payments by another 100 dollars. Me and my fiancee are very grateful to josie because we can def. Use that extra money for our new life we are starting together.

I just wanted to say LEA OLMOS n KARINA are the best in the building, I walked into make my high monthly payment and they were so wonderful n helpful that they found me a waaayyy better policy and CHEEPER too with more coverages !!!

This place is bomb !! Super nice works with me .. Jesus is the best thank u ..

Verry good service thank you verry much Josué Gutierez

Karina was super nice and the application process for an SR22 that i needed went by fast.

Vanessa Hernandez was very helpful and simplified things well.

The women here are really nice and they have paitience, Karina was one of the ladies that helped us and she is really nice helped us get the best insurance we can and good pricing as well definetly reccomed for everyone to get freeway insurance and if you do go to this one :) you wont regret it !