I gave one star because I had to. Im moving and I called to stop service I was told to return my equipment to a Spectrum location or a UPS store. I went to a Spectrum location because it was closer and no line. It took them a few minutes to even acknowledge me. They tried to turn me away and send me to UPS. I explained customer service said I can do either or and the young lady said it’ll be 20 minutes. I said I’d wait as I’m already here. A few minutes later a gentleman came out and literally would not take my equipment return and turned me around to take it to UPS. There were only 3 customers, including me, in the store. They certainly could have helped me. He said “let me at least get the door for you” as they turned me away. I was never rude or argumentative, I was shocked at the poor customer service. I was certainly considering switching my cellular service from a company I’ve been with for over 20 years. I will not and I will not be using their other services either.

I was told over the phone by spectrum that I could return my old modem to a spectrum store. I tried to return the modem and was told they do not accept return equipment at that store. I then called spectrum back by phone explained that the store was not accepting the modem. Lilly from spectrum customer service then placed a note on my account that the store was refusing to take the modem along with their company policy stating you can return your equipment to a store. Then I was directed to leave it on the counter and take a picture which I did. If a store manager reads this please train your employees correctly on your own company policy.

The store itself was fine and the employees there at the store were good.But NEVER AGAIN will I deal with spectrum as a company. Extremely disappointed and shocked at how they treat costumers who decide to cancel their account.I canceled my internet account back in February 2021. I asked the agent if I needed to return the box. She said no just in case I wanted to come back.Fast forward to July 2021, I check my credit score and there is a negative mark from a collection agency for unpaid equipment at $59....I was furious. Spectrum never sent a letter, notice or phone call to let me know to return the box.Thats just awful practice.The funny thing is, I was actually thinking of switching back.NOT ANYMORE... NEVER AGAIN...

Your associate that helped me earlier this afternoon was little to no help with my situation. I was told directly from your billing department to come in the store for assistance with my issue and Nathan was very quick to turn me away stating that your office could not help and I would have to call billing even after I explained to him that I was told to go in person. He later steps away from the booth without saying anything to me and returns not even five minutes later saying he called the supervisor and stated that they would be unable to help. I got in touch with a billing supervisor afterwards that informed me that your store was very much capable of assisting me but it appears like it was an inconvenience to you. My experience at your store today made me decide to cancel my services with you and I am relieved to have done so. I have experienced nothing but disappointing internet and customer service with Spectrum. I highly recommend seeking service elsewhere. I hate to post such a lengthy review but unfortunately you are unable to call the store directly to speak to management.

Ryan and Casey were super helpful when I asked all my questions, my bill jumped up 20$ and they were able to explain what happened and correct the issue! They also exchanged my old wifi box for a new one! Thank you guys for all your help!

Horrible cellular service. Do not go with spectrum READOnce phone was paid off my phone just shut off and my iCloud password was changed.. called spectrum and they told me to call Apple..Apple said it’s spectrum problem because phone number was linked to another account.. lol.. spectrum literally messed my phone up on purpose to get a new phone. Spectrum customer service was rude when I tried to cancel service because they are trash. Lol.Went with at&t and they took care of me..

Customer service personnel lacked personal skills. They had no greeting, no smile or excitement, just looked at his watch constantly like it was time to go home. I could not wait to leave.

Customer service is ridiculous. Brought back equipment that has been sent to me twice. Thought it would be an easy process. Boy oh boy was i wrong. As a new customer you would think they would want to impress me. Nope not the gentlemen men that stopped me dead in my tracks. With a very heavy box in my hands. Lesson learned. Dont know if i will stay with them or not

Gabriel Bercerril- store associate was super helpful and knowledgeable.

The 1 star is for spectrum. Mobile service as a whole. This includes assurant, the insurance company. They work together soo they are accountable together. Ive waited a month for my replacement for insurance. Called more times than I can count. No tracking, no updates, them I finally get something after just shy of a month saying another 3 weeks. None of them can help. Curtis at this store, was THE FIRST and ONLY person in all that time of all the people I spoke to on the phone and driving all over to other stores burning gas and time, he was the only person that actually helped, gave information nobody else did, and provide actual service. Hes the Allstars of the

Worst store Ive ever been in, went to disconnect my services and they would not disconnect it so I had to call cust service and the lady that helped me was amazing took care of my issue and she even heard the clerk tell me he couldnt disconnect my serivce.

Clerk was great, but corporate service staff did not know what to do.

Called and they addressed my problem immediately. Emilia was my representative and she was friendly, courteous and very helpful. AAA+ service. Thanks!

Spectrum just keeps increasing their service prices. They also never let you know the price has been increased then hit you with late fees. Their internet price is not reasonable at all. Way too expensive... Unfortunately its a duopoly between spectrum and at&t; one worse than the other!

Great service and staff! Left a really happy and satisfied customer thanks to Kevin. He was really helpful and friendly!

Excellent service and low wait time if there is a line!

Sign up for their internet if you like rebooting multiple times a day. How is the internet this unreliable when I only have a smart TV, phone and laptop connected in a small space? HORRIBLE.

I ended service yesterday and I was informed in-store that they can accept my returned equipment but cannot give me a receipt confirming that it’s returned. This makes no sense. Why can you accept equipment but can’t mark that it’s been returned in the system? I think it’s just poorly-trained employees. A manager was able to print a receipt that shows date of return for me after I demanded talking with a manager.

Great customer service for both sales AND tech support all hours of the day and night. Dan spent lots of time finding me the best deals and very patiently making sure I understood. He was extremely pleasent; knowledgeable, respectful, courteous and professional.

So you have to check in and wait for them to call you, I went in here just to return the equipment because I moved and didn’t want to transfer service so I just cancelled it. Right so, there’s 2 gentlemen helping customers and 2 other gentlemen like what seemed to me were just standing there looking around. I was sitting there for 10 minutes before being called, the man was super nice, asked what he could do, I handed the bag of equipment over and said I just need to drop off, he asked if I had cancelled the service already, I told him yes as I paid my last bill and cancelled over the phone, and he was like okay then that’s it, you’re set.Now, the only reason I’m leaving 3 stars is because It kind of irritated me since literally just had to hand one of them the bag and leave. I felt awkward and out of place sitting there waiting while 2 workers just kinda looking around the room the whole time. That’s all, other than that I was happy with their service.

Amazing service .. and finally got stuff sorted all cause of the face to face interaction

Saturday 1pm. It was pretty busy and there were few customer service reps. Took about 40 mins. to get called. But it wasn’t too painful of a wait. Plus, my question got answered right away. Thanks, y’all! :-)P.S.: pro tip — if you’re a new customer and want to pick up the equipment instead of waiting for FedEx to deliver it, go to the store ASAP. I let too much time go by after hiring the service over the phone and, by the time I got to the Spectrum store, I had already gotten a notice that my equipment had shipped; hence making it impossible for the store reps to help me out. Gotta wait for FedEx now.

New hardware better. Everything works well. Nice people.

Despite being second in the wait queue, waited for an hour to just return the equipment back. Self checkout to return the equipment wouldve been helpful

Smooth service wasnt crowded they have a nice check in system with an ipad, then you get called to the counter by name rather than #NEXT!!! lol

MJ was very courteous, friendly and knowledgeable. I really like her

Really cool people working there. Maria was very professional and nice.

Huge establishment and quick service. I was in and out in a matter of minutes.

I think the stores should open at 9am instead of 10a. I saw a lot of customers coming to the door between 920a to a930 disappointed.

Clean store. Payment kiosks available with easy access. Kiosks are easy to use

Not very helpful employees.

The sales person was knowledgeable and very helpful

Very clean, taking the virus seriously but still made me feel at ease..

The gentleman working at Sanford location very nice

Im so glad this has three stars! Because it is truly the most horrendous and sickening phone service Ive ever had the HONOR of using. I dont understand how it takes six minutes to get through a robot speaking about the most minimal issues as Im SURE the reason someone would call is for a more complex problem. I am signed up for unlimited data, yet I get slow buffers midway through each month because I supposedly use too much! Get it together people. This location in general has awful customer service and should be ashamed of themselves.

The store was fine but spectrum internet service is far from perfect.

The price they give is the price you pay! No sneaky increases.You actually get high speed internet! Don’t be fooled by att!

Spectrum is an absolute joke. The customer service is terrible as you will be on hold for an 1+ hours any time you call. After a year they will increase your bill because you were on a “promotion”. Company is a joke and rip off.

Stood in line for a long time waiting my turn, I had an important call that lasted 30 seconds they called my name ONCE and skipped my turn in line and Rachel responded I called your name several times! Which is an absolute lie. No manager intervened and there I stood longer. There was another gentleman in front of me who got skipped as well. This place needs help.

Awful customer service.

Extremely rude, no Customer Servide. I brought in the cable box to return. There was no one in the first line, yet he refused to help me, saying he has another customer coming in??? Why not helping the customer that is in the store now? I had to wait in the second line. They will not talk to you if you dont have a mask. It is how you ask people, not in a demanding tone: Maam, you have to have a mask on. Why not putting up a clear partition.

When Spectrum moved to a new location so did there attitude they used to be kind respectful service oriented Now unbelievable rude bullying laughingin your face NO MORE SERVICE and when you tell them that they tell you that they dont care. I told them that HULU is a nice replacement for Spectrum and only a fraction from what I was paying Spectrum so keep it up Spectrum and your arrogant behavior will be your downfall

Great customer service

Great service

I wish I didn’t have to give a star. I’ve called them for the last three weeks to get my service working and even after sending out the technician it’s still terrible. No Spectrum I don’t wanna watch the Super Bowl with my family. TERRIBLE!!!!!

I visited this store yesterday, Sunday, Feb 16, to purchase a new screen protector and have it installed on my note9 because the one on it cracked the night before. When I was greeted by one of the representatives and made my request, I was told that they wouldnt be able to help me. Why cant you help me, I asked. She said that nobody there was capable of putting it on. I saw three representatives and only one of them was with a customer. Thats absurd! I then made a 20 minute drive to Orange City and was in and out in 10 mins with a new tempered glass on my phone. Thanks again, Raphael! Sanford location needs to better train their employees.

Ive been with Spectrum (formerly Bright House) for over 20-years. Ive only had positive experiences. Obviously Ive had cable boxes and modems burn up over the years, but they always replace them. Both this store and the old one the people are friendly and on-point. Most of the time there is no wait, but they do have an iPad to sign in on if there is one. The store on WP Ball is spotless and looks like a phone store. Five stars.

The worst customer service and worst internet imaginable. Internet would shut off for days, I would call support and 6 different technicians couldn’t solve the problem. Had scheduled appointment for technician to come to my house between 9 and 10 am and he never showed up and I never received a call. Absolute joke. I switched to xfinity

WORST STORE EVER . Didnt greet me when I walked in all employees leaned over on the tables!! I wish I could give a negative rating! No customer service, racist, incompetent employees!! Not going into detail but the corporate office was notified of the discrimination I experienced in this store this morning from a male employee (Jose).

I wish I could give Spectrum a negative rating of minus 5 (- 5) but the system will not let me. Spectrum is the worst TV and internet provider that I have dealt with. Except for one technical person all employees I contacted when I had issues were rude, unprofessional and careless. AND INCOMPETENT. I had to make 10 trips to one store before they gave me all the right equipment. On the phone employees routinely told lies to cover up their mistakes. Avoid Spectrum if you can.

Fast and pleasant service!

Good service

Quinetta Kirby is FANTASTIC and a joy! She is VERY knowledgeable in her work and the rest of the staff are great! Very fun office to visit! However I wish I could say the same for her higher up, Suzanne Dennison. Just rude and kept interrupting every staff member while they were servicing customers. It was as if she was busy playing “the monitor” instead of letting her employees do the job they’re great at! Hope she learns to trust her staff the way Spectrums customers does.

Are you guys incompetent? I went in there yesterday to return my two boxes. The guy took ONE of them and told me I didn’t need to return the modem. So I called spectrum because I knew he was wrong. The next day I had to drive back and be late for work so I wasn’t charged. You need more training big dude.

We moved to Central Florida recently and are very disappointing with the lack of quality, high price of the offers. We had Comcast before, which we did not like much when we did not know how much worst others such as Spectrum can be.

Exchanged older equipment...in and out, no problem *****

All their people were very helpful an knowledgeable. I had a tricky problem with the remote for a soundbar and they fixed it.

If I could give no stars I would! The two women working today (25JUN19) completely ignored me. It was 8:01pm. It was raining and I was just trying to get info on making sure my old equipment wasnt going to be charged. They turned off the lights. One of the women said to the other something about me being at the door. They both looked and then proceeded to act like I was not there. Never have I seen two people so rude! I served this country for ten years in the Navy. I work in customer service. If these two women worked for me they would be fired. I can understand that people have things to do and want to go home, but are you kidding me by one minute and you see me with equipment in hand getting rained on. The address of this spectrum is 2011 WP Ball BlvdSanford, FL 32771. I will never do business at that store ever again! Believe me when I say, neither will anyone else I know.

Its cable what can I say service ways good

This is the worst company in Florida. BRIGHTHOUSE was great, this company is scum.

Spectrum is horrible! Although the techs are really nice, no one can seem to fix our problem. We have been calling for the past two months, theyve rewired the cable in our house and outside from our box to our house, weve changed out the cable box and still no remedy. They then said it was our TV, so we sent it back to the company & $200.00 laters was told the TV has no problems. No we are being told they do not have any techs to come out for 3-1/2-days! That means we have no TV for the entire weekend! Looking for a new provider!

Turned in cable box..no problems.lady was nice

Customer service is a class A JOKE!! not to mentiontheres no way to call there stores to talk with them.who the hell runs a business where your not able totalk with someone inside a brick&morter store.like I said this company sucks big time. they just dontgive a dame. end of story.

Good Customer Service

There are a lot of things I could say about Spectrum, but most people have already expressed their issues. The only recommendation that I have is to not visit this location. Not because of the staff who works there who try their hardest everyday, but because of the management who fails to give the support to their staff that is desperately needed. If you come into the store and see Suzanne Denison, the area manager, at the location. Just leave, because she has no idea how anything actually works and she will just hover over you and her employees and make everyone highly uncomfortable while giving inaccurate information and not allowing her employees to correct her. If the employees ever give you bad service, I can assure you. That its not their fault. Its the fault of the stressful situation there inn every single day with management expecting more than what is possible on pay that is subpar and almost laughable.

Update, clean, inviting place. Nice friendly knowledgeable customer service agent, but the deal they offer is too expensive...maybe within a year Ill check them out again

Great experience!

Dont see the need for this but it was easy and staff was helpful

Excellent service. In and out in less than 10 minutes with the reason that took me there solved!!!👍🏻

I had a bad costumer service not even smiling the guy there was rude even when am walking out he didn’t say anything no thank you or visit us again nothing!!!

Sucks! Have problems with our boxes and when I first signed up they said our bill would only be $122. Basic package a month now it has gone way up.person working there said oh that was a

Staff is nice and helpful. Parking terrible with no handicap access nearby.

Way to many staff members, lack of common knowledge of their own products. So I walk in for the first time and there are no customers vs. 6 or 7 employees. I ask one question and I was asked if I signed in, I say no, sign in stand there and wait a minute for them to call my name....I had to get wifi for my home with phone service. I installed myself but phone service didnt work. I go back to store 2 days later, and yes again, no customers andcan not be acknowledged til I sign in. Once again I have questions they can not answer, nor did they ask anyone else for any suggestions. So I have a technician show up on Father Day to help, he was exactly on time but he said he no idea why he was there lol. Rant over.

Very easy in and out. No waiting, friendly staff

The staff is helpfull to me when im inquirred about our bills and stuff that was weve been purchased there online store and after two weeks more or less my husband called customer service again to followed up about another two items he though is on the way by next month but he was indeed up in confused from three different customer service.I decided to go there Store branch near near Target in Sanford Fl.The STAFF GUY was attended to me he is Patiently and looked through there computer system and explained it to me to solved the problem.Im very Thankfull to him his great attitude in diffecult customer like me that have a language barrier.Thank you very much.Great Customer sevice

Nice new location and helpful staff.

Great customer service...

Robert great job

Great customer service

This is my third trip to the Spectrum cell phone company my phone is paid off but theyre showing Im not ready for an upgrade I dont know what the problem is but Ive been there 3 times trying to get this problem solved Im very upset

Took the box in to exchange for another one that went ok. But when we got home and hooked it up. She had cut off our wi-fi. We cut our cable off two years ago. We only have internet. Why would anybody want to pay 170.00 a mn. For reruns. Its not worth the price

Worst internet ever save your money and look elsewhere. DO NOT PURCHASE THIS SERVICE!!!!

To much hassle when you want customer service you have to pay for it thats crazy.

Worst customer service Ive ever seen. Spectrum is ridiculous

Spectrum mobile worst service ever...knocks you out of web and maps are not accurately. Service gets disrupted and takes long time to restart. UGH!

Always seem to be a little pricey and callbacks and letters and mail consistently when Im already a customer not sure why theyre wasting so much money on marketing to existing customers

Everytime have a problem giving change. Have to use kiosk. Switching locations to pay my bill. They act like they dont like their jobs.

Good service

Helped me right away

Not a big fan of spectrum.. too many hidden fees

Fast service

Great service

Entire staff was friendly and helpful

So far, a pain. Changed accounts and the person setting it up made a mistake. Now its a huge mess to fix. Will cancel service if I cant get it fixed today.

Staff very pleasant and helpful

Refused to exchange cable box. Very short and inconsiderate customer service.

They were really nice

The staff was really willing to help...except for one guy, i had my own issues with him.

Couldnt use card at desk, only on machine

What else needs to be said