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Golden Gate Jeep
825 Fifth Ave, San Rafael, CA 94901, United States
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Golden Gate Jeep

Comments
Pa
Review №1

Phil is a great guy and a straight shooter. Really knows Jeeps inside and out. Can’t go wrong taking your Jeep here.

St
Review №2

Just got off the phone w/. Phil who is extremely busy and he went out of his way to talk about how to fix a Jeep Wrangler ignition switch. This showed me the type of pro this man is via cust. service. More to follow as I will potentially use Phil for all things JEEP in the future! Thank You Phil!

Gi
Review №3

Phil and his team are great and super trustworthy. I know nothing about cars and he takes the time to explain what’s happening :). Been going there for years, in both the old SF and now SR locations. Highly recommend!!!

Ja
Review №4

Very happy with Golden Gate Jeep. Did a really amazing job on my 2011 wrangler. Good prices and very trustworthy. Highly recommended for any Jeep owners. Experts for sure.

Bi
Review №5

Ive been going to Golden Gate Jeep for service for at least a dozen years, and have been in with several different Jeep vehicles over the years. Phil, the owner, is one of those increasingly rare business people who you can really trust to do the right thing, for a fair price. When he tells me something needs to be done, I know I can believe him. He never tries to talk me into something that doesnt really need to be done. Even though I no longer live near San Francisco, I visit occasionally for business, and make a point of taking my Jeep to Golden Gate Jeep for service while Im there if it needs service.

Co
Review №6

Phil was so helpful with me and my Jeep Grand Cherokee. He was informative, and you can tell KNOWS his stuff about Jeeps. He honestly just seems like an extremely genuine guy. I highly, highly recommend him. His customer service was excellent.

Pe
Review №7

Phil is great! Had me in and out in no-time!

Br
Review №8

I visited Phil’s shop and he told me I had a blown gasket and it would cost $3672.28 to repair the vehicle. He also discouraged me from visiting a dealer as he would hate to see me get ripped off. I then took my Jeep to the dealer as it was under warranty and they said there was absolutely nothing wrong with the car and the head gasket absolutely did not blow.I had to pay for a tow truck & take time off work only to find out that nothing was wrong with the vehicle. I’ve also driven the car from San Francisco to LA to verify that it wasn’t a mistake on the dealers end. To me this is nothing more than purposefully misleading and taking advantage of a young woman. If my Jeep wasn’t under warranty, I would have likely taken his advice and paid over $3,500 out of pocket for unneeded repairs.Since then Phil has said that he stands by his assessment but you cannot misdiagnose a gasket being blown it either is or it isn’t. I’ve reported him to the BBB and goal is really to ensure that no other customer or potential customer in San Francisco is taken advantage of by this shop. I’ve attached the quotes so you can see for yourself.

Ne
Review №9

Ive only been able to make it up to the San Rafael location once since GGJ has moved out from SF, but Im still thankful theyre a close drive for when I need it. I cant say enough good things about Phil and his crew at GGJ; theyve helped keep my 99 Wrangler TJ on the road for a long time now, just a few months shy of 10 years right in SF. The team here has been able to assist me with everything from small maintenance, fluid and tire changes, to major labor for replacing brake lines, working on the transmission and suspension, and always get the job done right without any followup needed. They are an honest and highly professional team, never try to upsell or get you to take on unneccesary services.My only complaint is that they moved out of SF, and they dont have weekend hours- but that doesnt lose any stars from me because of their exceptional service. Thanks GGJ Team!

sa
Review №10

Ive had amazing experience with Golden Gate Jeep. Phil is incredible to work with. Professional, kind, honest, and hard working. He offers quality service and care. I trust my car in his hands and am so grateful to have worked with Golden Gate Jeep!

Al
Review №11

I took my jeep here for a 15k mile servicing. These guys are honest, straightforward, and efficient. If for whatever reason you cant make it back to their shop before they close for the day (happened to me), theyll park your car in the parking garage next door and arrange for a key pickup. Ill be coming back.

Ba
Review №12

I found Golden Gate Jeep a few years ago and have been so happy with them!Phil, thank you for your honesty and fantastic service. Even though Im no longer close to your shop, Im still going to trek it over to you guys to drop off my car! Thank you!!

Za
Review №13

I had read a few reviews on Golden Gate Jeep and brought my 99 XJ in for an inspection (brakes, a transmission line repair I had done myself, etc.). They have great hours - I met Phil at 7am after calling him the day before. He was very polite and professional (clearly loves Jeeps!) and told me Id get a call back later that day.He called me back in a few hours after taking a look and went line by line on each of my concerns. He was very honest - told me exactly what needed to be done and when (tie rods, brakes, fuel pump).I really appreciated the service and will be back in the future!

Er
Review №14

Phil should win shop owner of the year! My alternator went out last night while driving. I was able to get a tow to park outside Golden Gate Jeeps garage. I called as soon as they opened and told Phil what happened. He said he was on it and was he ever. He said he had to charge the battery first and confirm it was the alternator. He also said he would have the car by noon. A couple of hours later he called and said it was the alternator and that he couldnt find a new part locally but luckily had a refurbished one for half price with a one year warranty. I said, Ill take it!, So I got my problem fixed in 3 hrs at half price. Woo-haw!!

Er
Review №15

I have been trusting Phil with all of my Jeep Grand Cherokee service needs for 3 years. He and his team do a fantastic job.

Da
Review №16

Ive owned two Jeeps and have been taking them to Phil and Golden Gate Jeep for the past 5+ yrs. They are phenomenal, extremely professional, and very open & honest. They were a big reason why I bought my second Jeep; because I knew I had a reliable place to take it and they always do an incredible job.

Ra
Review №17

For the first time, I found a mechanic who is honest and can be trusted with my VW GTI. Emerson was on time, he kept me posted with (texts) through the day, and photos of the parts. Location is also fantastic right off the freeway. I said I would even come back for my oil changes, since Jiffy Lube ruined my plug.

B
Review №18

HORRIBLE GUY NAMED PHIL SUPER SUPER RUDE, called in yesterday to get an oil change for my jeep and they articulated it was first come first serve. I call back today to see how busy it was and a guy named PHIL answered and was entirely rude to me. He made me so mad that I have never answered a good review until now. I wish that guy gets fired for how rude he was to me. He wouldnt even let me acquire a word out over the phone saying that they were too busy for me to come in today and that I could drop my car and maybe they might have it done in the morning, but WHO KNOWS because Im calling too late and that I can only get it changed in the mornings.HORRIBLE STAY AWAY FROM HERE W THAT CUSTOMER SERVICE

Ty
Review №19

Good little garage where they pack them in like sardines. Good customer service. Will park here again the next time Im in the neighborhood.

Ru
Review №20

Consistently does good work, highly professional, and understanding of my lack of mechanical knowledge. Best mechanics Ive ever had the pleasure of doing business with.

Ma
Review №21

I had an amazing maternity session. Sendrela is super sweet & makes you feel really comfortable. She poses you to accentuate your curves, making you look & feel even sexier. Alloria Winter Photography also has an amazing wardrobe you can use for your photoshoot. I highly recommend any pregnant mama to have their pictures taken here.

Mi
Review №22

Phil is cool, friendly, intelligent, funny & the best ever - honest, efficient, and a total lifesaver. I would travel from another state to get him to work on my truck. Thanks!

Ph
Review №23

Always take great care of our 99 Cherokee.

Da
Review №24

Genuine concern for my needs and my Jeep.

Ma
Review №25

Great Service. Thank you again.

Mi
Review №26

Quick friendly response, ordered part without asking for deposit - great for busy city people in a hurry! Bravo!

Am
Review №27

Ive had amazing experience with Golden Gate Jeep. Phil is incredible to work with. Professional, kind, honest, and hard working. He offers quality service and care. I trust my car in his hands and am so grateful to have worked with Golden Gate Jeep!

Li
Review №28

AWESOME service

ud
Review №29

Quick, honest, reliable

Bo
Review №30

Great Jeep Service

Information
15 Photos
30 Comments
4.6 Rating
  • Address:825 Fifth Ave, San Rafael, CA 94901, United States
  • Site:http://goldengatejeep.com/
  • Phone:+1 415-563-6100
Categories
  • Auto repair shop
Working hours
  • Monday:7am–6pm
  • Tuesday:7am–6pm
  • Wednesday:7am–6pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:7am–6pm
  • Sunday:7am–6pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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