The prices are good and the service is excellent! They gave me three choices of tires and prices and they didnt come up with extra things I needed to have done. Very knowledgeable honest and fair
Wheel Works got the job done today in about an hour. It was a pleasant experience with getting a new tire because the hole was too big! Great job, well done!
Excellent customer service. Very accommodating professional. Great prices. Clean
They had my weird tire size in stock and were able to save our trip to the zoo by fixing it in under an hour. 100% recommend.
Horrible service, been there 3 times each time something wrong with my car, first time screw in my tire, second time they had the wrong vin number tried to tell me I didnt know what I was talking about because they sell 2006 cars in 2005 Ishould know after 16 years my car is not 2006. 3rd time a lug nut is missing from my tire and they wont replace it wanted me to pay 10 dollars. Never going back there again. They made me feel like I didnt know what I was talking about, because Im a woman.
Always professional. Honest about the problem. Reasonable cost.
Good place . They took care of me right away . Reasonable prices.
This shop is morethan a 5 stars for me...service are good.the price are good.most of all they are not like shops around nowadays like when they see money in your car they will stole it, but this one is very honesti put my $20 on my sun visor but they didnt took it...first time ever a shop that didnt stole anything from my car...thank you wheel works!!!god bless this shop🙌🏼🙌🏼🙌🏼#morethan5starshop
Good server save time save $
Always receive great service here!We have been using wheel works on Marina for well over 10 years and they still make us happy 😊.
My company uses Wheel Works for the whole fleet and they get us done in a timely matter. I highly recommend them.
The best in the marina san leandro buy they never took care of my sienna even though tire are warranty
The San Leandro Wheel Works is amazing. They are very caring and want to see the best outcome for you. They will try there best to help you while educating you. You won’t feel hassled or taken advantage of. They have great customer service. I am looking forward to my next visit.
Lately the quality of the customer service has degraded. They used to have a receptionist but no anymore now as a customer you have to wait until one of the mechanics has time to take care of you. I requested change a rim and a tire and I have for lifetime alignment every time I bring my car and when I pick it up they said we didn’t do because you didn’t tell us but they have all the info in their files and the person just said if you want that you have to bring it back with appointment
I noticed my front drivers side tire was low and the check tire pressure light was on. I called to see if they could take a look at it and they asked me to come in within the next 15-20 minutes. The staff checked my tire, found 2 nails, but no damage to the tire. They didnt charge me for the service and let me know that if I contacted to have problems with the tire I would have replace it. Its nice to know that there are still honest tire service providers. Specially during this difficult time.
Jeremy is the manager at this WheelWorks near Marina Square and he is personable and thorough.There is a courtesy k cup coffee machine and water bottles.This place has a good vibe but is a little small. You almost have to go to Marina Sq. Be prepared to shop... Or eat ... when going there for service.
Service was fast & friendly. My car was checked & serviced in a timely manner. The prices are reasonable.
They are always friendly & helpful, and usually have the best prices especially when you figure in the great level of service they provide.
Brought brand new rims and tires to these folks. I was warned about the pretty rims getting scratched a bit, but I decided to let them work on em.Hector did a perfect job, it was done timely and for an excellent rate. This is my new tire mounting spot. Much love.
The team was fast and offered recommendations for fixes
Frustrating experience. I got 12,000 miles on 70,000 tires. Various possible causes. I was told they would research and call me on this They never called. When I called them it felt like they were trying to make a case that this was my responsibility but the reality was much murkier. They offered to “do me a solid” and inspect suspension for free instead of charging $40. The inspection seemed like a reasonable idea to get to the bottom of the situation but I checked with other stores and found there was a company-wide promotion for this inspection (and a series of others also included) for only $10. So the free inspection wasn’t so a big favor after all. Overall I was left with the sense that these guys were not so reliable and trustworthy. I’d suggest going elsewhere.
They were very fast effective performed service far faster than the dealer ship. Good experience. My only request is where seating is put some form of shade from the sun a bit hot in that regard. Totally satisfied.
Just having problems with tire deflating biweekly to whom i purchase them from.The agents assure me its the cold weather at nite and not a small toll bridge that i use to travel weekly but now 1/2 times a week. Live around water.
I’ve been a costumer of this place for a long long time but every time I called for simple things like a nail in my tires, I feel negative answers and terrible advises? Adams is the best but I have to start looking for another place that I will feel respect and treated as a value costumer again. Terrible place
“Today, I arrived at the Wheel Works on Marina Blvd. in San Leandro at 11:45. I had a 12:00 appointment and the time now is 5:15pm. I came in for a brake inspection and tire rotation. I am having the front brakes replaced, and hopefully the tires will still be rotated. I will NEVER CMOE BACK TO THIS PLACE AGAIN!!!”
Ive been going to this place for years. The previous manager (I was just informed he isnt at this location anymore) was very helpful in the past, but I just found out that he wasnt suggesting an important check. Being that Im not an expert in the tire field, I take what is suggested by the staff and follow them. Tire rotation every 5k miles? Check. I just brought my car to a different location for the 5k rotation and was told that they couldnt do it because the inner tires (3) are bare due to the fact that Ive never gotten an alignment. What? I do everything I can to maximize the life of my tires. This is why I show up every 5k miles. I was informed that it is supposed to be done when the tires are installed and every 6-12 months thereafter (depending on how much you drive). It was never suggested and it was never done on the install according to the computer.I now have to purchase new tires minus the warranty discount because they were only halfway through their life. I called Marina and no one could explain why it was never done and never suggested. Nor did they offer a resolution to the fact Im having to replace my tires due to this oversight.I suggest you ask them to check the alignment every time you are there since it is free for them to check. Dont learn the hard way like me. Other than the costly mistake, Ive been happy with the company overall.
We had an appointment, there were right on time, very friendly, quick, very nice people, knowledgeable, definitely would go back, yes I recommend this place
Polite good service thay momma raised them.
Very happy here the mechanic Adam is always booked I have to make an appointment always which is fine!!! He seems pretty honest with his recommendations
These guys are always on top of it. We used to go to the one on Lewelling, but after the worst customer service Id ever had in my entire life, which happened right in front of the whole lobby (which was full of people whos cars were also hours late getting out), we switched to the Marina Wheel Works and are so glad we did! Theyre fast and friendly, and its always a pleasant experience.
Just want to say big thank you for quick and professional help with my tire, and friendly atmosphere!!! Great job!!!
Guy at counter really helped me out even tho it was not a issue they dealt with.
Very busy, but freindly good service
They dented all four hub caps and didnt say a word about the damage, just let me drive away. Tire installation was done without care so all 4 tires leaked air. I WOULDNT TRUST THIS COMPANY TO TOUCH MY VEHICLE IN ANY WAY SHAPE OR FORM. BUYER BEWARE. And their district manager was very rude and unprofessional with me.
This place is absolutely awful. Twice I have had tires shipped from Tire Rack to them.(1) Most recently, after selecting them as an installer, Tire Rack emailed Wheel Works with the order confirmation, which they apparently did not read. Only when I called them to schedule installation (after the tires had been delivered) did they inform me that THEY CANNOT BALANCE THE TIRES I ORDERED. They refused to (a) ship the tires to another Wheel Works location; (b) return the tires on my behalf. They essentially gave me the choice between going to pick up 4 tires in my own car, and driving an unsafe vehicle.(2) I made an appointment for 9AM with them for tire install, yet when I got there I still had to wait OVER TWO HOURS for install. 90% of the time my car was not on the lift-- what is the point of an appointment?
I went to this location for oil change and to check my tire. Promised me that my car will be ready in 2 hrs. I went back and my car was not done yet. I noticed my car was park with a DING on the side. Told me to wait again for an hour. Terrible service & will not comeback.
They stayed late on a Sunday to get my tires changed out after I found out I got a flat. Really helpful. Thanks Nick, the Tire Sales Manager for the recommendation and help
In from out of town. Wheel Works diagnosed some non-urgent problems. Decided to get it fixed when I get back home. Still didnt charge me for diagnostic time. Great service, friendly staff.
This is a good place to purchase tires but if you need anything else like a brake job go to a regular shop.
They always show great customer service!
It was a busy morning for them but everyone was courteous and professional and the wait was actually shorter than expected. Great team!
Quick and to the point in a budget. Good for an oil change, breaks and inexpensive tires. The staff is great.
Nice staff very efficient in car services reasonable prices
Set up appointment to get tires rotated and balanced. Went in and was told by manager that car will be done by end of day. When I asked about my appointment time he stated that an appointment only guaranteed that they would work on car on that day. I was outraged. I will never purchase from this place again.
Great customer service. Jeremy & Antonio were helpful, patient & totally professional while very busy & also dealing with another customer who was really unpleasant.
Got plush tires and thats right
Good service great staff.
We have some one he’s name tommyIt’s very bad conversationAnd he didn’t give estimates time InstallationI’m still like 30 minit and when I ask where is my tireHe say we are busy if u don’t wait take ur tireIt’s so so bad guyAnd when I talk with some one in officeSome lady like him no any one care about customer👎👎👎👎👎👎👎👎👎👎👎👎👎👎Good jop
Good deals, dont forget the warranty
They got us in to do an oil change, did it quick and we got back on the road.
Bad really bad customer customer, before this store was the best, now with this new manager, who never has time of anything, I arrived by an emergency one tire needed air, i ask for help, manager show up told me, go Somewhere else, very heavy attitude.. at the end i did not recibe help, i was loyal customer for last 6 years ..
Great customer service, helped me find a tire else where cheaper and then put it on for me! Im truly grateful!
Friendly and helpful staff
Super fast! Amazing customer service!
Courteous, quick service at a great price.
Thank the heavens im not dead the oil pap was left unscrewed on my car, i didnt realize that it was off until i had stop to get some food. The oil was leaking from the jood of the car on the passanger side. 😠😠😠😠😠 For a 100 dollar repair i went in for might cost me my hold dam car!!!!
The worst experience ever!!! I took my 2008 Suzuki XL7 for a simple diagnostic test which is a service they offer and they fry my entire computer system! I took my car in for something that should have taken an hour and had to wait for 2 1/2 weeks to get it back because they had to tow it to the Suzuki dealership because they couldnt fix it. How do you take a running car into the shop and a few hours later hear that your car is completely dead??? Absolutely ridiculous! The worst part is that they never once apologized for frying my computer or even taking so long to fix it! I just got my car back last week and Im back to square one because the engine light is back on and they didnt even get a chance to run the diagnostic test, so Im out two weeks still with a car that has the same problem it did two weeks ago. WASTE OF TIME and HORRIBLE customer service!!! Stick to tire services only!
Quickly fixed a wheel valve that was leaking that was not caught when the new set of tires was installed a few weeks earlier. This resulted in my having to fill the tire every 3 to 4 days before I could make it back in to be repaired.
They had a few people before us but still less than 4 hours out.
Good service and prices.
Great experience! Very professional. On time appointment. Car was ready within the time they told me.
No body care, how come both gentlemen when customer come in live hem alone and both gentlemen go back and forth on nothing without any respect. This is empty big name
Fast and friendly. Make sure you make an appointment since they get really busy.
Had an appointment for 1 for 2 tires and an alinement and was there for two hours before they even touched my car
The manager Jose knew and my car and me from the last visit and took care of the tire without me saying a word.
Decent price. Could be cheaper.
Great service and wonderful attitude.
Great, quick service with an appointment.
Always good service.
Ive bought tires here a couple times. Good tire prices and joke for tuneup maintenance or repair
Always awesome
Pros
Expensive
Friendly great service
Fast service
Good service
Took theses guys 3 days and counting to change a dually tire. Terrible service. i Might as well go buy a tire machine and do it myself.
Nothing simple tire repair takes 10 minutes
They have name called wheel works ! Just a name slow service and after fixing an appointment 4 they started working on my car from 5 and they take long Time finally I m not satisfied with their service .
Nice
Low customer service
Terrible
👍🏼👍🏼👍🏼
Tommy was very helpful
Very good service I recommend it
Screw in our just picked up rental car. Yes okay we fix it immediately. Super service. TnxScrew in our just picked up rental car. Yes okay we fix it immediately. Super service. Tnx
Good prices on tires and good service