About 13 years ago, I had most of the windows in my house replaced by Brothers Home Improvement. They did a great job, and I’ve been very happy with the windows. Just recently, there was a problem with one of the windows not closing and locking properly. The mechanism that allows the window to slide and stay up appeared to be broken. (I’m pretty sure this happened after our house cleaners removed the window to clean it; I think they forced it back into the frame incorrectly.)I called Brothers to see if they might be able to fix or replace it. Tina called me back right away, easily found the paperwork on my windows (impressive!), and told me that this window had a lifetime warranty so they would send someone out to repair it at no charge. She was able to schedule the visit for the following Monday.José showed up on Monday (even a little early) and had the window fixed within ½ hour! He also showed me what had broken and how to properly take the window out and put it back in so it wouldn’t get damaged again. He also rescreened a couple of windows that had been damaged by our cat for a minimal charge.This is absolutely great customer service, and for a great product! I couldn’t be happier, and will certainly call on BHI again for any window or door needs that I have. I highly recommend them.

Brothers is absolutely the best company for customer service! Weve had their windows for 15 years now and it was BEST decision we could have made. I highly recommend Brothers.

We work hard every day for making all customers ᕕ(ᐛ)ᕗ happy

The price is competitive, to get a better deal you have quote another company and ask them to beat the other. The work is done fine. BUT, the reason to give it ONE star, is one of the installation worker stole two golden necklaces worth at least 600 dollars from one of our bedrooms. Make sure you lock all your personal valuable items or have the camera in all rooms to watch them. Reported this accident to them but never heard back from them.

I would highly recommend Brothers Home Improvement, San Jose location.I got double pane windows installed by Brothers Home Improvement in 2012. They did an excellent job the first time around.After 6 months, I felt one of the windows was not noise-proof enough, and they were willing to upgrade that window to triple pane window, and I only needed to pay the price difference, they were willing to absorb the cost of the wasted double pane window. They made good on their promise and all was sorted.Recently, one of the sliding door locks got damaged, and I emailed them about it. They called me within an hour and scheduled an appointment for me at my convenience. Their technician fixed not only that sliding door, but also checked and fixed another screen door that had been giving some trouble.All this at no cost to me as they said I was covered under their warranty! And they did not ask me for any paper work, proof of purchase, address etc. They just found me in their system by my email and had it all taken care of. I would highly recommend their service!

Unprofessional, lackadaisical, could care less attitude.They have their employees leave glowing reviews. One cannot place trust in this company.We’ve been given many excuses for non-delivery and still, after months have passed, we are waiting.Discouraging over-charges and lack of follow-through.Please note: I am not, nor have I ever been, an employee of this company.

Had our windows installed by Brothers 20 years ago. We continue to count on them for excellent customer service. This is one of the best companies we have ever worked with.

I love my nine new windows! I especially appreciated the expertise of Gregs measurements and his discussion about the windows during the proposal stage. Ralph, who gave me personalized call-backs even when he was extremely busy, was very helpful in giving me references to neighbors who have the same windows I was ordering. Installation was timely and easy. I am recommending Brothers Home Improvement to my friends!

I would recommend your business without hesitation. From the initial quote given by Roch, to the measuring and post installation inspection by Byron, the installation by Wes and Ryan (who were awesome), tiny adjustment by Juan, and customer service by Tina--everything was done well. I am so pleased I went with your company, and that the installation was done by in-house personnel and not farmed out like the big box stores. Thank you for a job well done!!

Very, very professional. First they show up with a document that shows their contractors license, sales persons License, certificate of Liability Ins. And FAQ, financing...... Did the measuring, quick and easy. 4 week waiting period for windows. Scheduled my instal . They were on time to install a couple of large windows and a small window. The gentlemen arrived and to be honest I was a little skeptical a little ragged looking older guy. I work from home and had some last minute meetings, I explained this to him and he was remarkably quite. Finished the work and the windows look beautiful. He really did a great job. Price was great. Over all a very good experience. Would reccomend Brothers to anyone looking for windows.

We replaced all of our windows and one of our sliders over 10 years ago. The experience from sale to installation was fantastic. We have needed a screen replacement on the slider (dogs), and their service was timely and courteous. We just replaced the slider we did not do originally, and once again, could not be happier.

Brothers Home Improvement sales rep was very polite and knowlegible about my window replacement needs. Pricing was reasonable and all the windows in the house were completely installed in one day. The crew did a very good job. I would recommend Brothers to anyone needing window replacement.

Excellent customer service. Very knowledgeable and helpful sales representative. Answered all questions and responded quickly to emails and messages.Very professional service and one very satisfied customer.

Brothers was a great company with which to do business. They were professional in all aspects of my window replacement project, their bid was very competitive, and their workmen did a prompt, efficient job. I was extremely satisfied and would recommend them highly.

Windows arrived weeks early. Installers worked quickly, were pleasant & generally tidy. Be sure to check all the carpet & floor areas carefully for caulking, etc. Brothers will send someone to clean that up in a timely manner.Yes, would recommend them.

Sometimes you learn about a company when things go wrong. When the patio door was delivered the glass broke. Brother got Replacement glass quickly and reinstalled. Because the original glass broke, it took much longer to reinstall the glass. However the workers were up to the task and all’s well that ends well. Door is excellent.

Brothers did a beautiful, professional job on our new windows. All of their staff are top notch and they left our house very neat and clean.

Brothers Windows was easy to work with during installation and continue to be very responsive to questions. They sent a technician out just to help me remove my windows for cleaning. I am extremely pleased that I purchased my windows from them.

Brothers came out as scheduled and installed our new windows. They picked up every bit of debris before they left. I am enjoying my new windows that I can open and close so easily and that look so good.

I contracted Brothers for my window replacement and was very happy with the overall service and work. These guys do a great job with the whole process and are definitely worth your money.

Great staff and great product!

Fast windows and sliding door installation and great job done.

Everyone I dealt with was a professional, start to finish. Great outfit.

Was another wonderful experience for my clients! The windows turned out great and helped to get a higher price for my clients homes !!

Kind, genuine people looking to take care of their customers.

So professional

These guys are great! Great family owned company!

I purchased windows from this company and wouldnt recommend it to a friend. The installed windows were scratched with dents and painted bad. They looked like 10 year old ones

Came 9 minutes late, one call which I missed, and left without performing the measurements

Helped deliver the windows on time for our project.