Derek is a wonderful insurance agent. Very good value, claims are taken care of quickly. Never had a complaint, prices are also great! Ill never change insurance or agents!
Car broke down and needed a tow. Called my agent and was he had the tow truck service there within 20 mins. All I had to do was sign and show my insurance card. Fast and great service.
Great amazing service Derek always get the job done have been with him for a couple of years and no complaints ! Also I can always count on his Assistant Karen.W she is always able to literally handle anything I throw at her with such ease and care. Karen is AWESOME ! whoever you speak to you can definitely count on them !
Derek is great to work with! He’s very knowledgeable and does an excellent job at explaining your coverage options and creating a policy that will best fit your needs. He’s honest and informative, and does not try to upsell you or pressure you to make a decision like many other agents will do. He is professional and customer service oriented. Over the years, Derek has always been very responsive and made himself available to answer our questions and help us with any changes. My partner and I feel like we are in great hands with Derek!
Have been with Derek for as long as I could remember I feel like. Since I bought my first truck to now with my current truck. Nothing but excellent customer service. Very understanding and helpful when needed. Couldn’t ask for a better insurance rep!
Ive been with Derek for 5+ years and hes always been honest and straightforward. Derek goes above and beyond for the needs of me and my family. When I last was involved in an auto collision he was the first person I called right after the police. He is professional and most importantly he is personable, theres no one else I would go to.
I would like to thank Derek Alota for his professionalism as well as kind and helpful attitude! He made the whole transaction a breeze and had me insured in moments!
Almost 3 years later, Derek is still taking great care of my wife and I. Derek is the go to guy...I cant express how happy I am with Dereks professionalism and customer service. Derek is breath of fresh air ever since I left my last insurance company. My wife and I wanted to get car insurance, renters insurance, and some jewelry insured so that we felt protected in the event of something bad happening. Derek actually met me at my office to discuss the things I needed to do to switch insurances seamlessly, and to figure out the best coverage on my policies. Derek gathered all of our information and literally turned around in two days with everything set up for us!! Wow talk about great service in great time.I highly recommend Derek to everyone. You will be highly impressed with not only his great work ethic, but his friendly personality.
Trustworthy, reliable, punctual
The staff have always been friendly, but last year my rates started creeping up. I started to be billed for mileage I wasnt driving using numbers that were never explained. After six months of waiting for answers to my questions, constantly being told theyd get to the bottom of it before ignoring me again, I was forced to find new insurance.Now, two weeks after formally cancelling, their site still claims an overdue payment for a policy renewal that never should have happened.This is the worst experience Ive had with any insurance provider in 20 years, and theyre not even letting me walk away.
Having Derek as my insurance advisor for the past 4 years has been a great experience as a consumer. Derek is very professional, courteous and caring. My first impression of Derek was not of a pushy salesman trying to sell me something but a guy giving me knowledge of services one needs in order to plan for the future.I first signed up for car insurance. Derek was very thorough and did his best to get me the best coverage without having me pay more than I was at the time. He ex plained the different types of coverages and broke everything down to a science.Since signing up for car insurance I have signed up for the following: Roth IRA, Home Insurance, College savings plan, and even a loan for my truck. Going thru one person who has gained my trust and has brought me piece of mind in regards to these services.I have recommended Derek to my family, coworker and friends and they all have been satisfied. If you are looking any type of insurance or financial planning Derek is someone you want to talk to before making a decision.
I did not know that there was a State Farm Insurance close to my house.I came to the office and had a chance to speak with Derek. He was very friendly, professional, honest, and informative. I then requested Derek be my agent.
Derek Alota is a phenomenal State Farm agent! I currently have homeowners, renters, life, and vehicle insurance. He always strives to provide the best customer service and has a great sense of humor. Derek Alota- State Farm Insurance is the best! If you live in San Jose, CA and are looking for quality insurance and representative, Derek Alota is who you are looking for!
Service is amazing. Always available when I need them. Couldnt ask for a better Insurance provider and representative.
Derek, is the go to guy for Insurance needs. Personable and professional.6 stars!
Staff is wonderful, kind and helpful!!!! Thank you!!!
Great customer service