Terrific! Very entertaining. Santa hats and hot chocolate helped with the cold night air

Felt like a safe way to see the tourist destinations. However, even with the 2 day pass, if you get off to explore, theres just not enough time to see everything due to extended wait times to get back on a bus. At times it was faster to forego the bus and take a lyft. We encountered 4 tour guides providing live commentary out of about 9 trips, the first of which was the morning of 8/26 around 10:30 and did not follow a PC script and was screaming into the microphone multiple times while going through a tunnel. The other 3 gentlemen providing the live commentary were wonderful and shared many great facts. We took a trolley to Sausalito over The Golden Gate Bridge and also around the park loop(the green trolley) and found both of those drivers provided live commentary and were knowledgeable and personable people-was quite pleased with both and they were a highlight of the tours.

Awesome!! The local guides are worth tipping. Highlight of the San Fran visit.

Some of our best San Francisco memories are on these busses! Recommended!

Go for Big Bus .. They are way better than this company ..

Norm during the night tour was great! Other tour guides were hit and miss. At times they were short staffed and buses ran over 45 minutes between pickups. Still a great way to see the city. Would definitely shop around. Plenty of bus tours to choose from.

So regretting booking with this guy/company... If this werent the last minute booking to Muir Woods, I would have just walked off at the ticket counter...Thought I have checked there is a cafe at Muir Woods from the website, I asked if there is a cafe and he said No. Looking at the return bus schedule at 4:30 pm they offered (trip started at 10 am), I asked that question again, the he said you are in the woods and wont be any food, and treated me like an alien...Even worst, the wrong scheduling info was given. He circled the weekend ferry schedule and actually the ferry was running at weekday schedule (it was a Friday). My family ended up wasting 2 hours waiting at the dock.I can tell you there is a cafe at Muir Woods. First time I was given a wrong info at the ticket booth, how professional he is. Thanks very much Paul!!! Now I really appreciate my prior tour experience.

First: Never, Never use this type of bus with advertizing in both sides, you can’t take pictures if you go in the first floor, the driver don’t let you hear the info of each point of interest, talking to much using the PA system with a Hey Baby, Hey Baby .,,Bad experience for my wife and my mother that can’t go to the second floor because they have a disability. Check before you select the bus and want to stay in the first floor. You can’t take pictures because of the advertizing mesh that covers the bus windows.Second: If you buy your ticket online you will need to go to offices to redeem your voucher because they can’t do it at the bus. First you need to go to an office some distance from the boarding site to get another voucher then you need to go to other building office in front of the bus parking to get finally your tickets to board the bus .Wao you need to be prepare for that. I don’t know why they not use just the office in front of the bus boarding site for the new vouchers and tickets .

Do not even consider taking this tour, its bad generally but holiday period dont imagine you can get a seat on a bus without first committing a large portion of your life and sanity to standing in a hot queue.Severe delays on the two main lines, red line cancelled over the busiest weekend and no extra buses added.Spent most of my time in San Francisco standing next to stop signs, which is not the ideal place to see the city. Decided to ask for a partial refund and was refused outright. The process of tedious and unnecessary, asked to email the manager who was not taking any calls. Why?Only managed to catch half of one route in 3 days. The commentary was good and the driver did not crash into anything so they seem more competent than the management.If you want to see all the delightful stop signs for hours at a time this is the tour for you!

Its worth if you are going for first time and have less knowledge about place. You have to stand in queue and wait every time you board in bus.

There was no communication that the City Sightseeing had fused with the Big Bus company, so we spent almost an hour looking for a bus that didnt existed. When we finally we entered the buses, they were old, hot and super full... These guys are milking the cow and provide no comfort. The employees were really friendly, but it didnt compensate the $100 dollars for a few rides. Driving my rented car would have costed the same but a lot more comfortable.

I was very confused as I booked and paid for city sightseeing who transferred my ticket to Skyline who transferred me to Big Bus tours without me knowing. I dont think there is any #citysightseeing in San Fran, its just a website selling your tickets on. Big Bus tour was pretty cool and enjoyed it BTW, although its very unsettling when U dont know who you going with, what route map to plan with and dont get told or informed but find out by accident.

The company did well to arrange extra buses when it was clear demand was greater than they expected - so despite a long delay at the start of the day, the tour went very smoothly. Our guide & driver were excellent. One your first day in the city, its a great way to get a feel for the city and its history.

It is the most terrible service in the world buses are always delayed even when I took a bus the bus was brokenNever! use this bus companyWe wasted our whole day in SFI dont wanna give only one score to them

This company is happy to oversell the tickets by a big margin. We specifically asked about capacity when buying tickets and they assured us that there are always spare seats. Lo and behold - when we tried to board the first bus, we were told there were no seats left. OK, had to wait for the next bus (30 min). That one got filled to capacity after 2 stops as well. Fast forward - 4:30 pm, we are trying to hop on the bus and its full as well! We had a choice of either standing until someone hope off or waiting for another 30 min. We close standing on the bus and enjoyed the same story on each stop - people trying to board our bus only to be told to wait.Guides are also very uneven. The first guide was very knowledgeable and practically showered us with historical, architectural, and cultural information about every building or street corner. The other one preferred crude jokes about bodily functions and drugs. Overall, not recommended.

Good tour for seeing the main attractions of the city and learning about its history. But lines for the bus do get long at times and some of the drivers are quite rude and pushy. However, tour guides are nice people. The two day tour is the best option and you can probably get away with going more than two days as they hardly check your ticket.

Good route, live tour is much better then recorded. Buses were pretty used and not in good shape. Employees were very nice. Buses were always late and twice the bus never showed up. Word of caution if you are planning on getting the last bus it might not come.

I love these bus tours. Theyre a great way to get acclimated quickly. It also helps if you get a great tour guide. Grab this tour in San Francisco and make sure to ask for Soda Pop! Hes a wonderful and knowledgeable guide with a quick wit. Easily worth every cent of the $45 that they charged.

Hop in Hop off through 40 different point of San Francisco with a guided tour (they have a night tour too)

I did this tour with my 2 kids a couple of years ago. It was great and I told everyone I knew to go on this tour. My family of 5 decided to do it for our trip to San Francisco this summer and it was a NIGHTMARE! We got on the bus fine at Chinatown and rode to North Beach. Got off, pinned the location in our phones and took photos so we’d know just where to stop. Ate lunch and went back to the stop. 3 EMPTY buses flew past us, the drivers barely glancing our way. After waiting an hour we decided to walk to the next stop (Columbus & Beach) and get on there, hoping for more luck. 2 more empty buses flew by without stopping! At this point we had walked several miles and been waiting 2 hours for a bus to stop and pick us up. Finally a bus stopped and we got on. We rode to the main starting point and went onto a new bus to start over. By now it was after 4 pm. The last bus runs at 5. We rode, terrified to get off and miss any more buses and risk getting stranded. On this bus we noticed the driver never slowed down for the designated stops. Twice we had to yell at the tour guide to stop because people were trying to get on the bus! We decided to risk it and join everyone else at the Golden Gate Bridge stop. We enjoyed that and quickly got into another bus with a great tour guide, Giovanni. He was wonderful. Charming, funny, full of great info about the city. Each time we came to a designated stop he made sure the driver stopped. Unfortunately, at this point there was only 1 bus behind us and we weren’t sure it would stop, so we stayed on and missed all the exploring we had hoped to do.Do this tour at your own risk! If you get a good, alert tour guide and driver you should be fine. But if not, you’ll be like us, pushing a stroller and dragging 2 other kids all over the city praying a bus stops. It was a total waste of money. It would have been cheaper and less waiting to take an Uber to each stop!

Jeff was literally the best wine tour guide we have ever had. It was incredible! His knowledge of wine was amazing! He was courteous, helpful, and knew everything we wanted to know about the wines we were tasting, the region, etc. We highly recommend City Sightseeing!

Their website sucks on a mobile. The real-time tracker was broken for our whole stay. The website said to call to confirm bus schedule but nobody answers. One of the buses broke at the Science Academy stop. One of the trolley almost hurt us while we were riding it and ripped part of the side of the bus in the tunnel to the green/red line transfer. Finally at stop 1 tonight their people add us wait in line after the last bus left until we asked them if another one was coming. Finally, it’s expensive, the buses don’t run for long and not that often. We’ve taken such buses in multiple cities. This was the very worst experience.The only good thing they have for them and worth that star I gave them just for himself is Willy, one of their driver. Coolest dude in town.

Shawn was the icing on the cake for our tour!! He is a excellent and hilarious tour guide!! The sights were breathtaking and he had so much knowledge of the history of the sights we were seeing. What an awesome experience!

We purchased a 2day pass, the one trip that we used gave a nice tour...bus was old but did the trick. The advertised times are wrong, very wrong....we would watch other companies buses hit stoos sometimes twice as we would sit waiting more than an hour at every pick point we waited at. I highly recommend you go with one of the other hop on and off companies so that you can use your passes as intended...or just take a cab.

Definitely not worth it. Paid $50 per person for basically transport between tourist sights. The red line is too short and the blue line is too long. The purple line is fine but the wait to get on board is too Long. Most importantly the so called ‘live guides’ are well almost live. The lady I had, yawned most of the time. The bus ‘captains’ are just rude and drives without regard to passenger comfort. There were a couple of part time guides that were very good. They tried very hard to be funny and take care of customers. One of them was Jason. So don’t bother with this amateur set up and pay for proper guides.

Great guides. Good way to see the city highlights. We did the Alcatraz tour with three days. Never used the second day but did take the night tour. Lots of stops to make it possible to get to most places easily.

We took the City Tour and loved it. Our guide Chris was one funny guy.He told us lots of fun and interesting facts about San Francisco. It was well worth the money. If you have limited time to see the city then this is definitely the way to go.

I wish I could give zero star! It was 2.30pm when we bought the tickets, because we were told the bus is running to very late in the night. But this is totally a lie! We even did not take the bus once and it costed us $100. When we complaint to them, they said we did not read through the information. How would we know they would lie to sell tickets?? Don’t trust the company and never buy tickets from them! By the way, it is San Francisco.

Concept is great, and a nice comprehensive route of stops. Concerns are that there is nobody checking tickets after a few stops, exact location of stops is tricky (if you choose to walk between stops), and in the afternoon we waited almost 2 hours for a bus at about mid-route and then had 2 come by full. Will try a different tour next time.

Had 3 great tour guides. Danielle the Sausalito driver was so much fun. From GG Bridge we drove with her back to Wharf. She played music and we had our own private bus sing-a-long. Going back out with them tomorrow on our 2 day pass.

Had a mixed experience. In-town tours were excellent. The tour guides were very knowledgeable and entertaining. The Golden Gate/Sausalito leg of the tour was a disaster. No buses for hours as we watched 5 of their competitors go by. The driver showed up 2 hours late then stopped for 15 minutes to take a smoke break. She was very rude to multiple passengers. She was yelling so loudly she attracted the attention of the police. Bear in mind I understand SF traffic, I understand delays. Im simply very disappointed that they have no way to communicate delays when you call in asking for a bus. Im disgusted by the way their driver was treating paying customers by yelling at them and telling them to call the office if they have a concern.

Do not waste your time with this tour. We’ve spent almost two hours on the stop waiting for the bus that was supposed to come every ten minutes. Eventually when the bus came it was full and the driver didn’t let us in. This happened in two different spots causing us to loose almost the hole day. In the end we couldn’t even finish the tour and had to take an uber to the next stop in order to continue our visit on foot.

I too CANNOT recommend this tour company. I sat with my 90 year old mother on the lower level for a 2 day tour and could not see anything out the side windows because of the advertising screens over the windows.This company needs to understand that we who sit down below pay the same price as those on the upper deck and deserve the same views!!!

This is the very nice way to so sightseeing of San Francisco. They have buses in which you can book your tour. They have different categories of tours like one day, two days or more. They will take you to various famous places in SFO. I used its services. They were good.

I had a very pleasant experience touring with this company. We started the tour later in the day so didnt get off on any of the stops. Therefore, I cant say anything about the regularity of buses coming in at each stop but it gave a tour of most of the must-see places in San Francisco and the tour guide told us interesting stories about those places along the way. Great customer service too.

The on/off aspect is kind of neat. We were able to get off and spend as much time in the area as we wanted. Riding the top of a double deck bus over the bridge was incredible!Unfortunately they were never running on time. We generally had to wait over the scheduled time before a bus arrived. At one stop we ended up waiting for over an hour. After that we ended up getting a Lyft and made it to our destination on time.So if you are on a schedule I would not recommend this. But if youre not on a schedule and dont mind waiting it was cool seeing the town with the different guides.

Lance was our busdriver and guide for our trip across the Golden Gate Bridge and into Sausalito. He was entertaining and very informative. Some of the trips were less informative and more what the guide thought was entertaining, but LANCE surpassed them all! We thoroughly enjoyed the tour and this one alone made the cost well worth it!Thank You Lance for the wonderful personality you put into your work!

My group and I arrived at the Leavenworth office in the morning to pick up our vouchers for the All Loops tour. The office staff were polite and friendly - and helped us right away with our tickets and explained the bus schedule for the different routes.We started off with the Golden Gate/Sausalito tour. We boarded the bus right before departure time and found plenty of seats for the 5 of us to sit near each other. Our tour guide, Spencer, was very outgoing and had a great sense of humor. He made the ride enjoyable and relaxing, but also knew so much information about the city and our surroundings. I found myself learning more about the city even though Ive lived in the Bay Area my whole life!We were able to get off at the stop in Sausalito and spent an hour having lunch and shopping. We were able to get right on to another bus and finish the tour back to the starting point.Later in the day, we also did the Downtown tour. Our tour guide (unfortunately, I forget her name) was new but still very informative and friendly with the group. She interacted with the guests during the tour and, at each of the stops, greeted/thanked every person who got on or off the bus. We left the bus at the first Chinatown stop so we could walk around and explore, and she let us know which ways we could go and where the other nearby Chinatown tour stop was in case we wanted to get back on later.Unfortunately, we were unable to ride on the Golden Gate Park and Night tours because of dinner reservations, but overall I am very impressed by the tours we did and can happily say we will be back again! Each staff member was helpful and kind and I could tell right away that the company as a whole strives to make sure each guest is accommodated.I had a great time celebrating my birthday while enjoying the tours and city with my family and friends. City Sightseeing is a great way to explore the city - whether you are visiting San Francisco for the first time or have lived in the area for your whole life, there is always something new to see and learn!

Its fine as long as you dont get off the bus. For something that markets itself as a hop on / hop off service, it is remarkably difficult to hop on. Buses are spaced 30 minutes apart and if a traffic delay occurs this can easily stretch to over an hour. If you do get off the bus, make sure its in a safe area and that you have an alternative plan to get back because you might need it!

We really enjoyed this bus tour! They have many buses, great tours and best of all they have a guide on every bus!! No recorded tape! And they were very friendly and entertaining and gave us a lot of tips about our stay in the city!

Clearly not organized company.Do NOT purchase the San Francisco sightseeing pass. You have to go to the office to get the tickets for the bus, we lost 1hour to do that. Our pass was not working and the guy helped us but it seemed to annoy him. The recording is not good, website tracking map doesnt work and many languages are not available. Take another bus tour company but not city tour sightseeing nor grayline (they work together)

Good service. Wish they had more frequency and wish they operated for more hours. Around 6pm their last bus is departed. I was in San Francisco for just 1 night and because of their timing I missed Sausalito visit. But overall service is very good with awesome informative commentary.

Do you like train?

Not enough buses mean long waits for a bus to come along. Quality of guides vary. Lance - very gung ho in impressing his humor on the tourists. Tara - played some cool songs for the ride back into SF from Sausalito. Last guy with a Boston accent was a bit abrasive (using the F word - Im okay with this but Im sure families with children probably arent).

I caught the bus at stop 6 of union square. It was incredibly hot, and there was no shade. It was a mess. It was Pride weekend and the hottest day so far, like 80 or more... So we are waiting, and waiting, and waiting. There is a bus sitting there, but we cant take it.Stop 6 seems to be the place to catch all these tour buses, and several of those operators had buses sitting there empty too. Supposedly there was traffic along the line, like between the first stop and ours. When the bus FINALLY came, I asked the girl next to me (who had gotten on at the first stop) if there had been traffic, she said no.No one knew what was going on, and it was chaos. It would not have been so bad, if there had been any shelter from the sun. It also would have been nice if all those people standing around with official tee shirts had bothered to tell us we could walk on block to the other side of Union Park and catch the bus at stop 18.Instead, they said we would have to walk over some hill. When I asked if I could just return my ticket and skip it, I was told I would have to go all the way to Fishermans Wharf.My suggestion is that the company needs to train its people a bit better, and tell them to not make things up wholesale.Once on the bus, it went well, and was a nice trip.

Wow!! Ridiculously unnecessarily rude customer service!! My friend is visiting and wanted to take this tour... It seemed like kind of a rip off to me, but since Im not a native of SF & live in the east bay, I figured that maybe they could show or tell us about some stuff that I didnt know. I asked about their shuttle times from downtown to the office, where for some unknown reason youre required to pick up for their Golden Gate Bridge tour. They said they only had 3 shuttles from downtown within the space of 30 minutes starting at 8 am... uh.. OK?? I thought that was pretty inconvenient given that the tour appeared to run all day... but I thought maybe I was mistaken about that, so I followed up to confirm that the tour did run all day... nothing cheeky in my message, just simply asking if those were also the only time the tour ran. Their response was No those are the shuttle times, thats what you were asking about. ?? That patronizing attitude is totally uncalled for! Why would you treat perfectly polite customers like that right off the bat??Also... (although I didnt even say this to their customer service) why the heck are there only 3 buses early in the morning for a tour that runs all day?? Whats the point of running a tour bus that picks up 22-35 minutes from BART?? Its completely pointless and a rip off!!Their downtown tour is even a bigger rip-off. First of all, besides Chinatown, there is really nothing interesting to do downtown. Second of all, most of the stops are all in walking distance of each other, except for Fishermans Warf, which is also boring, but also easily accessible by public transport!Rude customer service and pointless, rip off tours - do not sign up with these guys!!

Not sure why there are so many one star reviews, maybe we just got lucky but we had a great time. I’ve done these tours many times before (never in SF) and know they get delayed by traffic so don’t put too much stock in the timetable. We ended up seeing four different guides and all were great, friendly and knowledgeable. The begging for tips gets old fast but that’s America for you. The night tour was great, do get there early as it gets full. And after they put on a complimentary shuttle back to Union Square which meant I didn’t have to walk up and down the massive hill, bonus.

If you want to be yelled at by the tour guide for laughing, talking or children oohing and ahing at the amazing city views then this is for you. No having fun allowed. To be fare the tour guide on our sister bus seemed very nice but since we got the old grump tour guide we were miserable. Ending up getting into an argument with the guide when i got fed up with him telling all our kids to be quite every time they made a noise. Worst experience as a tourist i have ever had. Sent a complaint to the company, its been weeks and still no reply. Dont waste your money.

Be aware that other HO-HO buses are more frequent and be sure to find out the time of the Last bus. On a golden summer day with daylight past eight thirty we found​out the last one at GGB was five thirty. Five or six buses from other tours were visible for a hour more! They pitch very openly for tips too!

Over all enjoyed my time on the tour. All the guides and drivers were very good. The company needs to put more buses on the road. I have done Hop on Hop off in many cities and never had to wait more than 15 minutes to get on a bus. The buses were all full and I needed to wait for the next bus more than once. Bus stops are not clearly marked. Was waiting at pier 1.5 with 8 other people and watched the bus drive right by. Had to get an Uber to pier 39. Ticket was not clear that the Muir Woods were not included in the 48 hour ticket.

Great experience, guide John was knowledgeable and gave us excellent insights and commentary...

Avoid by all means. The organization of buses is so poor that you need to wait at least 30 minutes extra on every stop because the bus comes full.In particular, do not go on the Sausalito tour with Danielle. She says at the beginning that she was asked to use the script but that she will ignore it. She keeps talking non stop for an hour and no more than 5% is the actual tour. The rest of the time she tells personal stories and mediocre jokes. The volume is all the way up and she refuses to tune it down. She sings too. You definitely wont forget that experience - and not in a good way.

The deal on groupon for the San francisco trip for a single adult for a 48 hr ticket was $49. The deal is the only good thing about it. Their website says buses operate every 30 minutes but wait time is upward of 60 minutes or more. The trips are a loop so you have to plan your trip properly. I guess you get what you pay for!

Sean was an amazing tour guide. The man is hilarious and knowledgable. Reason for my 3 stars is that we got on the first bus of the day and the seats were all wet and they didnt have anything to dry them for us. Also some busses didnt have guides on them which i think is unacceptable since your paying for a guided hop on hop off tour. I do recommend this tour just bring napkins and try to stay on for as long as possible if you get Sean because hes great!

The absolute worst service I have ever experienced. Had a 2 day pass and didnt get on a bus ONCE. First time in San Fran and barely got to see anything since I was chasing buses around and dealing with their office. Dont even try calling customer service.. they dont answer the phone. Oh and the live bus tracking on their website doesnt work.

Got the 72 hour pass for all loops. Great tours. Didnt have one bad tour guide. Lots of stops on the loops. Worked out our hotel near the downtown loop. Good transportation and could connect to another loop.

There are so many bad things about this tour, Im not even sure where to begin. Outside of them running unregistered, dangerous buses that crashed in Union Square and injured a ton of people, this is a pretty poorly managed tour.As mentioned by a bunch of other people, it looks like the bus picks up in front of the tour office. Literally no one tells you that you are not at the pickup location. I double checked the tickets after seeing two of their buses pass by to a location about two blocks away. I was waiting in front of their business for 10 minutes, and no one mentioned anything. And I thought this was just me.My first tour guide got into a fight with a pedicab that may or may not have cut him off. The front windshield on the top is not big enough for the Golden Gate tour (where you take the highway), so bring multiple coats. I hopped on the bus for the second tour, the bus took off, and they announced the tour had been canceled and the bus was going one way to Union Square. This is probably something they could email out to people with tickets. Or maybe they should have someone tell you the tour is canceled before getting on the bus. That would seem pretty easy. When I asked the person (who probably should have been at the doors) when the bus was returning to the pickup spot, he was very rude.Thanks to this company, I got stuck 25 minutes away from my hotel with no way to get back. By the time I was able to get back to my hotel, I wasted 2 hours and had to pay for a taxi. They did refund 25% of my tour (included four tours), after I asked. I would have been fine with that if I didnt get stuck on the other side of town.There are a lot of really good tours in San Fran, but I wouldnt recommend this one. The next morning I did have a very good tour guide and driver, but man, this company is so poorly run I couldnt possibly recommend them. Just a stunning level of incompetence from everyone involved, and that apparently extends to the safety of their vehicles.

Awful experience. Absolutely advise against this company. Incredibly rude, and had to change buses three times within an hour. Didnt deliver anything they promised. Terrible. Would love a refund.

Good way to see the city. Getting on and off was not as easy as they say. Waited a long time

Jason (guide) and Navi (driver) did a great job, some corny jokes along the way made it more fun. A little confusion changing from blue to red tour, but to be expected with new personnel. I was a bit worried with all the low reviews but it was included with our trip, had a great time.

My husband and I enjoyed the tours given by City Sightseeing. Granted some of the tour guide individuals didnt give a lot of historical info about the city but Matt Moore an older gentlemen that did the Night Tour were very informative. I would recommend going for the 3 day pass if you want to see all points of interest in San Francisco. We did wait quite a bit for a tour bus to pick us up in one location pickup (hippie district).

If I could give this zero stars, I would. Spent $200 to be abandoned at the Palace of Fine Arts. Waited an hour for a bus, only to have to spend even more money to use Uber to get back to the hotel. Save your money!

Very uncomfortable seats. Nice that the guide is a person instead of a recording. But the advantage is lost when you can hear only about a quarter of what is said over the noise of the city, the wind, and traffic bouncing off tunnel walls. I was sitting in a row just behind a speaker, and was continually frustrated. I think that there was some interesting information about the early days of Golden Gate Park and something about some of the other neighborhoods. But I couldnt swear to it. I considered moving down to the lower level. But they have wrapped the bus in an advertisement, and obscured the windows in the process. Ill probably take the map of the route as a guide for doing some Google searches and planning for future trips.

If all you want is a guided tour of the city, its not bad, assuming you get one of the good tour guides (Deborah was one of the best Ive had anywhere). But, youre paying a premium for hop on/hop off service, and they are blisteringly incompetent at being a hop on. Buses dont run often enough to hop off and rejoin more than twice, if its even possible to get back on. They sell more tickets than they have space for, so thats far from guaranteed.We went with this company because their package included tours to Sausalito and Muir Woods. This was a huge mistake. Taking the first bus to Muir Woods in the morning, we were on the second bus back to Sausalito; their routes require Muir Woods -> Sausalito, Sausalito -> Golden Gate Bridge, and then around the majority of the city loop.By purest luck, we arrived at Sausalito seconds before the bus to Golden Gate departed (youd think that would be coordinated, but we were repeatedly told we wont know if you can make your transfer until we get there and look). Upon arriving at Golden Gate, we immediately got in line for the city loop. This was a wonderful vantage point from which to watch every other tour operator (and the Muni) to send bus after bus.When a bus did finally arrive, there was room for five people, out of at least fifty in the line. The driver had zero sympathy, responding to complaints with a surly you should have joined at the beginning of the tour! This is a completely unacceptable attitude for an operator that both advertises as a hop on/hop off, and runs routes that *require* customers to join a tour in the middle.They claimed that they were sending an empty bus to arrive in 10-15 minutes. It did not arrive. We did manage to squeeze on to the next normal bus (most of the line was, again, not that lucky), which arrived after the hourly Sausalito bus had returned. It took 2.5 hours from leaving Muir Woods to get back onto the city loop.Some City Sightseeing employees claimed the delays were due to unexpected traffic, but at least five Gray Line buses arrived between CS buses.Gray Line will be getting all of our tour business in the future.

I was horribly disappointed in the buses, the first two we caught (one at Union Sq at 9AM) did not have guides, as advertised on the website. Half of the headphone jacks didn’t work, so we ended up sharing headphones. The buses were running much closer to 30 minutes than the advertised 15. Then when we took the bus leaving the pier, they told us we had to get off and check into the office several blocks away. How dumb is that! Then when we get back to the bus, we had to go into an office (after waiting in yet another line) and get the “bar code read”. Dumbest practice I can imagine, and extremely inconvenient for the customers. Overall, it was a terrible experience. I am planning to tell everyone I know.

FALSE ADVERTISING - Paid for 3 day tickets for 4 tours and only got 2 day tickets for 3 tours.Do not use City Sightseeing San Fran whose partner is Skyline Sightseeing and operate with the Big Bus Tours. Our family of 6 purchased 3 day Hop-On Hop-Off tickets with the Alcatraz Package via City Sight Seeing San Fran whose partner at the time was City Tours San Francisco. We went to San Fran at the start of June 2019.On our voucher it detailed that we were to redeem it at City Sightseeing 1331 Columbus Avenue, however when we went there to collect our tickets it was not the City Sightseeing office. We asked around, and found out that they had moved months ago to Taylor St. It was very bad that we were not informed of the office move.We went to the new office to collect our tickets, this office was branded Skyline Sightseeing - we received here more vouchers, ones for Alcatraz that we were doing that day, and the others branded Skyline Sightseeing.We had a great afternoon at Alcatraz however the day was soon ruined when we had to collect tickets, we kept looking round for Skyline buses, however could not see anything with the exception of Big Bus. We spoke to a few people and we worked out that Big Bus Tours was the bus company for Skyline and City Sightseeing. We went to Jefferson St/Mason St, the office of the Big Bus Tours and also stop 1 - a conductor was on the pavement, we gave him our vouchers and he printed us a roll of paper which had the 6 tickets contained within it. We quickly jumped on the bus and when I was going through the ticket, I noticed that it only had 2 day bus passes on it. I quickly ran down the stairs of the bus and said to the conductor, he told me they dont offer that ticket anymore and its only a 2 day pass. I went into the office and said to the manager, they informed me that they no longer offer it - instead they do a two day pass with Madame Taussauds tickets, we said we dont to go there as we have seen it in London. He snatched my tickets, and started going through the roll ripping parts out - this was the Taussauds tickets. I jumped on the bus as my family shouted that it was going and I told them I would be in touch.I drafted an email while on the bus, therefore missing all the sites - on closer inspection I noticed that the original ticket detailed 4 tours, Official City Tour, Park and Zoo Tour, Sausalito Tour and the Night Tour however on the maps there was no Park and Zoo Tour. They had dropped one of the tours that we really wanted to see, where they did not notify us. I checked on the terms and conditions of the Worldwide City Sightseeing website where it detailed that if the tours were to change they should publish it - this did not happen, as I searched their social media.I reached out to the company on chat and via email, I even tried ringing them however once you are on hold for 45 minutes and it cuts you to voicemail you are never hearing back from them.In the end we didnt even get to do the Night Tour, as we had planned to do that on the third night as we had plans for the first and second nights.It is now 7 weeks since I sent my initial email - I have not heard a response where I have sent numerous emails asking for a response. I have also forwarded it to the Worldwide City Sightseeing customer services dept who are based in Europe. They say they have to wait for the local manager to respond to them, they also detailed they are having issues with this office and should not be operating under the brand of City Sightseeing.I finally received a chat response back from the San Fran office, they say their staff are trained to tell people that you dont get a 3 day pass, and also that they dont offer 4 tours only 3 tours and that they cant offer a refund. This did not happen, and in any case we should be compensated for the one day that we did not receive and also for there being 1 less day.Very poor customer service, they do not answer the phone or reply to voicemails - they have not once replied to my many emails.

Bus schedule is very poor. They skip stops because they cant stay on time. That said, people sitting and waiting would have no idea the bus is bypassing the pickup location. I would recommend one of the other city tour bus companies if you desire doing this type of tour in SF.

Bought a two day pass for a great price of $35 per person and took 4 different tours in 2 days. The guides knew the area and really helped us understand the history and decide what we wanted to do after the tours. Really a good deal and great use of time.

Okay in the AM, horrible in the PM. Told me they pick up every 30 minuets. Waited one and a half hours to board a standing room only bus. Don’t use if you want to save yourself some money, time and frustration. Good luck!!

Should have read these reviews before booking. We waited untill 10:35 for a bus that was supposed to arrive at 10:12. Eventually we called an uber to get to the next destination. We were told buses run every 30 minutes throughout the day but that has not been the case. We probably would have been better off taking taxi/ride services around the city. Do not book this bus.

We had a good experience with the company. The worst point is the time you have to wait until obtaining your tickets in their office. In spite of this, the guides and drivers were nice and funny. We had a great time while in the bus. Specially nice was a guide who recommended us to go to Stincking Rose.

You have to get your tickets in Fishermans Wharf, which I didnt realize at first. The first leg of the tour was awesome (from Fishermans Wharf to the Golden Gate Bridge), but the Sausalito tour wasnt super interesting. It was fun to ride across the bridge, but our guide didnt provide any info about anything we saw. The third bus we got on (back at the Golden Gate Bridge onwards) wasnt nearly as good as the first guy. He spent more time telling bad jokes than telling us info about the city. Overall, it was a fun experience though. We did almost miss the second bus because it was branded completely differently than the first one.

The pickup/dropoff locations arent visibly marked anywhere in San Fran, they dont make stops a requirement either, so if you might be expecting to get picked up at one of their stops along the way, its entirely possible the bus will go right by you unless someone already on the bus wanted to stop there. The schedules are inconsistent, and drivers will sometimes even skip stop areas entirely to avoid traffic. To see a lot of the city quickly, this is a bargain, but consider the hop-on hop-off piece of this to be very tongue-in-cheek.

Tour guide was awesome! You have to do this if you dont know the city well. A great way to see the city.

We had 3 days only in San Francisco - bought a 2 day City Sightseeing bus pass - loved the info from our guides and felt this was a great way of seeing the sights and city in a short space of time. the guides were funny and friendly - really helpful team. loved the info gleaned on our tours of where to shop, where to eat, and tourist traps to avoid ! Great fun service :-)

Our first stop was at the Golden Gate Bridge, and we stoped for a snack and went back to the bus stop to get picked up. The bus arrived a few minutes after. Everything was fine until they dropped us off at the Flower Conservatory and decided to make us wait 1 and 1/2 hours for another bus.

Customer service with some of the employees was great! The first contact we had was with a driver chastising is for not having the scroll of tickets from the mothership. We had the printed ticket which instructs us to present to bus driver. Following drivers accepted the ticket until we got to the stop to print them off.We also had several buses travel past our stop, without acknowledging our presence, after we signaled them. Understood the bus may have been full however a courtesy stop to explain situation would extend a long way. We waited a pretty long time at two stops, both in excess of 40 minutes.We had great experiences and poor ones. Really a coin flip. Had we known the waits would be that excessive we likely would not have booked the event!

We took our tour yesterday evening, Dec. 6. We are local SF people. The kids did not get any goody bags. I expected to see more holiday lights. Most of the time was spent on the bus trying to maneuver through commute traffic. Only saw Chinatown, the Financial District, Fairmont Hotel, Civic Center, but no Union Square, no Pacific Heights, no Marina district.

Guides were knowledgeable, but the buses were very old and not well maintained (my picture shows a seat thats not even fully bolted to the floor). Also, buses fill up super quick and you should really start from stop 1 (their office) if you want to get the best seats and a full ride around the routes without transferring buses.

On some buses they have reserved seats for guests. They humiliated us in front of a bus when we dared to sit on someone elses seat. They have way too few buses for the city. They make you leave the bus just to board the very same bus again because of no reason. They completely ruined our vacation in SF. We wasted a lot of time because of them in this insanely overpriced and seriously overrated city. And one more thing. They expect to be tipped for everything here. We tip when were satisfied with a service and not by default. And definitely not this time... We did tours on hop-on hop-off in LA, Dubai, Glasgow, Toronto, Rome, and more. This in SF was the worst of the worst. Takeaway from the SF trip: take the recent(!) reviews on hotels, restaurants and services seriously.

They offer hop-off and hop-off on 24 different locations in the city, but you cannt really do this because the long, almost eternal lines to get in back. Lines of 1.5 hours or more. We use five different buses in our two days experience, and the sound system on four of them were terrible. They announced the tour as having translation in multiple languages, but that system is nonexistent. The night tour was a very good experience, but the day ones not at all.

Comfortable ride. Our guide had lots if interesting things to share.

Everything was okay until I tried to board a bus at the piers.An individual who said he was a salesperson was giving our group unintelligible answers in a raised voice.When I rephrased my question he became more hostile and instructed me to watch my toneHe said his bus wasnt going anywhere, yet I saw people boarding as we left to catch another bus.He said our previous driver was a dummy for sending us to him...On that point I agree.If you want to watch a gang banger wannabe yell at old, gray haired women, I highly recommend Citywide Hop on Hop Off.

Literally the worst trip Ive been on. Id rather catch a disease than go back. Got off the bus and took a taxi the tour guide was so bad. Dont waste your money. Buses full always and endless waiting. The gray line buses came so much more.The worst commentary Ive ever heard I think my ears were about to bleed. The worst. Shame on you city sightseeing. Oh and that Tank girl?? Wow she was so rude and horrible. Yuck.

The guide (think name was Robert) and driver Mo were fantastic and made the tour both pleasant and informative. On the other hand, the office staff on Columbus ave. were hopeless at best. Gave me completely wrong information when asked where the buses begin the tour, making me lose 30 mins waiting for the next bus during the one day I had to explore San Francisco.

We decided to use City Sightseeing Buses to take us to Muir Woods. We had planned to get to the woods early in order to see everything. We should have expected trouble from the minute we met the rude clerk at reception. Service was rather slow also.We literally had five minutes to cross a couple of streets to join a huge queue. Worse still there was not even enough seats for us. We were a group of seven and had spent a couple of hundred pounds on transport to Muir Woods. We were told to go on a bus and had to get three different buses to get to Muir Woods.We arrived at Muir Woods at 12.00 which was 3 hours before we originally intended. I have never experienced such poor service. 0/5

Not impressed,cancelled services due to traffic being busy on a holiday weekend,who would have expected that? Obviously not this company who happily took our money and that of many others without ever intending to provide any kind of service.... use big bus instead! Actually just get a muni card and dart around the city instead including the tram, definitely better value for money.

Nice guides and skilled drivers but the schedule is unreliable at best. We found ourselves stuck twice at stops where we were 5 minutes early and the bus had blown through 8 minutes early without stopping. Thats a big problem when the stop is only served once per hour.

Great way to see San Francisco. 23 stops. We got off at Golden Gate Bridge for 2 hours. Busses roll every 30 minutes. Take the blue line to see whole city.

Awesome Tours of every sight to see in San Francisco! Buy the 2-day tour, youll get to do the night tour which was super awesome since its a surprise destination tour!

Just had a great day with City Sightseeing. Guides are very informative and was able to take all the pictures I wanted. Couldnt have been better. Thank you!

They doesnt have signals in the bus stops and also the bus doesnt stop in all of them. The frequency between buses could be 30min or more. The tourist guides are very funny makes the trip good.

Spent a $170.00 for NOTHING!!! Never rode the bus once! Tried to take it one morning and they told us that we were the cut off and had to wait for the next one. The next one was an hour wait! They said they had to save seats for the people getting on later meanwhile on the stub it says All seating is first come first serve.Another day we could not get on again because no seats!We ended up taking ubers all around town. WHAT A WASTE OF MONEY!!!

DO NOT WASTE YOUR TIME!This tour is horrible. Sean, the guide, was more interested in pointing out the local restaurants than the sights. Poor and rude customer service. Gave us the wrong information concerning where and when to board the bus. Horrible value. Wish I had the money back.

Waiting times between the loops are too long, hop on hop off probabliy means wait for more than half an hour sometimes and routes are changing from one day to next day, once even during a ride. They also gave us an old map which was not valid. Tours are definitely good if guide and driver are.Prices are a little too high.

I was expendable to the company. My satisfaction was not a priority. I can write the whole story, but it honestly isnt worth it now. Save some money and dont go to this company, they really arent worth it.

Very disappointed with this tour. I expected to hear about the history of SF and see the important locations and buildings of the city. Instead, I learned more about the tour guides dog and boyfriend than I did about San Francisco. I asked for the recorded audio option, but was told it wasnt an option. Some of the sites promised were pointed to as the bus drove by. Until this service improves and offers a quality San Francisco historical experience, youre better-off to rent a car and visit the sites with a history book. The city is easy to navigate by car. Its not worth paying a lot of money for this tour because you walk away with no more knowledge of SF than when you got on the bus. Very disappointing.

Absolutely appalling service. They cancelled the red line at the last minute (with no reduction in price). We watched multiple arguments between staff and passengers. The buses dont actually follow the roads shown on their map on the website. We waited an hour near pier 39 and no bus showed. Despite the fact that the voucher from an online ticket sale explicitly says that it can be redeemed onboard, multiple staff told us that we actually had to go to their main office (6 blocks away) to convert it to a paper ticket. A single star for the lovely lady who processed my refund.

This was a great way to see San Francisco. Busses were clean and the guides did a nice job. It was hard to know exactly where the stops were though.

The tour guides and bus drivers are great - as well as tours themselves; however, the office staff are terrible. The office itself is dimly lit and un-inviting and good luck getting them to answer the phone. We waited on hold for 10+ minutes and when we arrived to the office to turn our Groupon into tickets to board the bus there were no other customers and 3 employees.Were unsure why not a single one of the three employees could pick up the phone within 10 minutes.Again, we loved the tour, we loved the tour guides, we loved the drivers, but the overall experience because of the lack of responsiveness from the office staff really brought down the whole experience for us.