Extremely abusive staff, filthy conditions, bathrooms and plumbing constantly out of order and a racial climate that has white guests treated with contempt in the most blatant of manners. On three occasions a very large staff knocked out a much smaller client rendering each one unconscious. The paramedics were called and took them away. The staff member responsible implied it was another client who had left at that point. In one incident, the staff member crossed the street to beat a client who was not even on the property.Staff needs continuous training. This is not a jail however perhaps that is all the individuals hired are familiar with? Diversity within staff is utterly non-existent.I would conclude that the CEO Gwendolyn Westbrook, whose only work experience has been at this org has become too complacent, apathetic and comfortable. Time for a change and accountability.

I always found the food to be great.I just wonder what the rules are on showers, I fear me and my son may be on the streets again and the kroc center where Ive showered in the past when homeless is closed.

The best food for unhoused persons in SF also showers all day and laundry is $1 to wash and dry!

Place for homeless people at the shelter pretty good deer have dinner you have lunch breakfast all you can eat pretty good

Couldnt have met nicer people and great food too

In these,dire times of covid-19 shelter-in-place its hard to find a shower. I gave a call an Aryan said come on inn with no problem. She was gracious and welcoming which is rareThank you Judy SantoMay 21st 2020

Love the people and atmosphere. It is a place where people can eat breakfast and dinner for free if they have no money. There are staff that assist people with disabilities. People can sign up for a bed and sleep in their shelter for the homeless. There are showers, washers and dryers so people can clean their laundry. I really appreciate the support I received there. I advise anyone who needs this kind of assistance to go there. No one with respect is turned away. And the food is cooked by Lionel so youll be full!

This place is the best! To eat you have to sign in and wash your hands with soap that they provide before they serve you. The food is hot and good with salad, veggies, some kind of main dish, bread, and your choice of juice and water. They have showers from 3-7pm and they are clean and smell like lysol and you can bring your kids. They also have laundry services here. There is no judgement even if you dont look homeless they treat you with respect. This is the BEST place in all the city Ive been to and now I know where I will be donating once I find a place to live.

Its a great place to get a fulfilling meal if not nutritional you can get a safe and peaceful rest as long as the substance abusers do not try to have it there way when they come into the building. During a altercation staff is attempting to defuse the situation by referring to the rules and policy of the establishment but the aggressor aint trying to hear it and becomes verbally abusive and threatening to staff and clients. If everyone honored the rules and policy of the establishment (rather than complaining how they wanted it to be) this place would still be OUR MOTHER BROWNS.....Believe it or not she watching everything from that GREATER PLACE......

Mama browns is very great thing you guys are doing

Ive never lived there, but its badly needed. They have been good to a lot of homeless people. God bless them and all that they have done for the homeless people

Its a great way too eat.😘

They only serve breakfast, which was a bummer, because the next restaurant is miles away. The clients are spiritual, which made the employees attentive to my special needs. The neighborhood wasnt so bad.

Food is great here for the homeless people home cooked meal are the best.

I love there food nice.

They serve free dinner but the people standing next to you all around you walking up to you with no Mass on oh my God I just couldnt wait to get away from there.

While sometimes they come across a bit rude & some rules may seem to be extreme its necessary in order to deal with the clients if you get DOS denied of services then you most likely deserved to be. Actually they really do care about your needs. Theyre here to help & do what they can to help you succeed. Im glad theyre available for the people who are in need the services provided.Meals breakfast & dinner provided

Helps You Through Tha Way...

Very good place to start nice morning whit beautiful people and ending the night with a nice meal. Thank you for the service They probate.

Healthy servings! Cannot leave here hungry if you eat what they serve! Food has been great, too. Just like the people there.

They helped me get in a apartment after 6 years of being on the streets it is a great place that is caring.

This shelter has me so mad!! They have people living upstairs that dont let me and my husband sleep!! Ive complained about it and nobody ever does anything!! Can someone please tell me where I should go to report them and have them transferred to another home?

The place ideas with proper ideas .its know place to be.but people go there to eat....

I woud like to say when i was there it was cool.where am at c m s south. Where some saff. Is rude i just want to live i why should i be put out ??? I was riding on a high now on a low. 😰😛

These people were very friendly and very knowledgeable about housing in the Bay Area.

Nice place to go if you need too lots of helpful people.

Awesome.....the staff and services they provide,,no hands down...EXCELLENT

They have a lot of resources to offer

Shelter from the storms of Life with food for body, mind and soul.

Nice shelter from the cold and rain

Friendly helpful people food is wonderful.

Lives change everyday hereAnd all staff are living testimonies themselvesand are always willing to lend an ear

It so so bathroom is still a problem. 4o peop can I get to the head..

It united because the people is united if it dont be for mothers brown. Ill be dead..😒

3 star

Cool 4 people in néed

A freind lives here

A place one could say feels like home, specially if u dont have a home of your own

Helps pepole in need of shelter or services

This is a Place That U Can Get Help. I Give Out Lunches in The Area

The place is dirty. Top to bottom.

Very helpful.

I still go here to shower, wash clothes and eat...

Genuine community atmosphere

Great work place

Good organization.

Great food!

Good food

Awesome.

Good people

Nice people

This place is a God-send.

Making progress with others

Food #2

This place is 👍

Drug corner

Human services are growing

It is whats it is