I brought my mom there from their sister facility in Oakland. My mom was walking prior to getting there but months later when we moved her back to Oakland my mom was unable to walk and to this day she is unable to walk. Staffing and the lack of care has been a problem and management refuses to address I will never advise anyone to leave their loves one with this place the turn over rate is horrible the current staffing model they have to provide care for their customers is substandard and its not safe by by no means. The excuses they use to justify staffing is alarming and unethical bottom line safety and care is not a priority for its customers. Memory Care that is across the street from the main office is poorly managed from a safety and care aspect. Staffing has been a concern for both levels meaning upstairs and down stairs to care for both wheel chair and non wheel chair customers along with those that are unable to leave their bed. The director in my opinion is you get what you pay for bucket of excuses to justify staffing the care for the customers is not important its about collecting that monthly invoice that ranges from 5K to 7K that is the priority I have called her many of times before I moved my mother out and afterwards I am done I hope this review will prevent anyone from leaving their love ones with this nursing home please do not trust them they are not trust worthy. I tried calling the director never called me back I have zero interest having any convo regarding my mothers care during the time she was there it was horrible care and now she cannot walk due to they failed my mom no need to talk at all and honestly my exchange will not be professional due to the care that was provided.My mother passed this morning and I know before we moved my mom from Pacifica Senior Living Oakland Heights in oakland to the Village my mom was able to walk, feed her self and was engaged with people. One of my biggest issues with the Village was staffing in the memory department the staffing was not staffed correctly in order to serve patients safely and efficiently I made more than several complaints to the director and was met with dead ears nothing was ever done the care they spoke of in the beginning was a lie it was false I pray no family ever trust this establishment with their love ones it will be thee worse decision you will ever make. When we decided to move my mom back to Oakland my moms health declined to the point she was not able to walk her will to engage was not there she was an empty shell the neglect was horrifying I blame this on the Village poor lack of care but made sure that monthly fee was paid each month they made sure we got that invoice they made sure they received payment for piss poor care. I hope this review will warn others do not trust them with your loved ones with their memory floor they do not have the staff to provide quality care but in acct receivable they have the staff to ensure their invoices are sent out and paid. Please stay away from the Village my name is Derrick Jennings as we mourn my mothers passing I blame the Village to her decline in health while she stayed there!

I visited the Village at Hayes Valley and was pleasantly greeted by such a friendly staff. They were able to answer all of my questions - and I asked a lot of questions! I found out that they have a new executive team in place, and my experience with meeting the staff was a really good one. The staff is very hands on, and they care. Im really glad that this business was taken over by a new company that actually cares about the people. The Village is located in a great location. One other thing that I would like to mentions is that the Village has Amazing food and great activities! I recommend you to check it out for yourself!!

Hi All,Village at Hayes Valley is an up and coming community. We are under renovation and we are all excited. Our staff have been her for more than 5 years and you can see they are here to take care of our residents /loved one. Our headship team is great and we strive to make our community better and to only move forward. We have a smaller community, and it is nice so we are able to get to know our residents / staff and provide a safe and better quality care .

I toured The Village at Hayes Valley for the first time a month ago. I was instantly impressed by the warm greeting I received from the receptionist. I was equally impressed with the leadership and direction of this community. The view from the rooftop sun room is amazing and I cant wait to see it again once the renovations are complete! Mean while they are providing care for their existing residents!

I am more then proud to be a member of the Village at Hayes Valley family. With the amazing new renovation of both buildings, and a stronger management team, this community is thriving beyond belief and providing the excellent quality care that we all deserve. There are activities through out the day to keep everyone busy and moving. These daily activities such as morning exercise, bingo, trivia and outings every other day give older adults something to look forward to on a daily basis and to be excited for. Anyone looking for a home for their loved ones need to come for a visit and experience the fun themselves.

Here at The Village at Hayes Valley, we have a brand new leadership team in place, where our focus is on great customer service, and person-centered quality care for our residents. Our staff have long tenure, where many of them have been with the community for over ten years, so you can trust your loved ones to be in great hands. Also, we are renovating our already beautiful community, which will make it even more modern and luxurious. Please come pay us a visit so you can try our gourmet meals prepared by our culinary team, and see how much fun our residents have with the programs we offer daily.

The Village at Hayes Valley is in a great location in San Francisco that makes will make it easy family to visit. The boutique style set up is great and what makes this a place that my mom can call home is the panoramic of SF on their rooftop where this will make our mom feel like she has never left her home.It will not be an easy transition for our mom however my brother and I feel that from the time we toured with Catalina to also meeting the Executive Director, Alfredo, that we will be moving forward in choosing the best place for our mom at The Village.

We are proud of our newly remodeled memory care building. Come see the new colors, experience our great staff, and enjoy walking around Hayes Valley. We are a stand-alone memory care building with locks to protect your loved ones.

Lovely community with great staff that provides excellent care to the residents. The executive director and sales director are both hands on and wonderful to work with. Stop by and visit this community if you are seeking a community for your love one.

Pacifica Senior Living newly renovated assisted Living and Memory Care where they offer a variety of lifestyle options to meet the needs of seniors as they age in place. They offer three mails daily, medication management, weekly personal and flat linen laundry services and daily activities with 24 hour staff to assist with the needs of their residents. Their memory care is a secure residential environment in which they provide personalized attention in a creative and adaptive environment. Stop by today for a tour at The Village at Hayes.

Anja, Community Relations Director, and Brittany, Resident Services Director, as well as their entire team of caregivers and staff at The Village at Hayes Valley have been like a second family to my brother and me. We moved our parents from Boston to the community in January and were gratified by the competent, responsive, and compassionate care our parents received.

Staff is very attentive and accomadating to our needs. Checking in family member went so smooth since they were communicative. New/clean facility

My cousin was a resident at The Village at Hayes Valley (Pacifica Senior Living). It’s a beautiful boutique style facility. The reason for my cousin being placed here was due to a sad and difficult situation. Anja, the Marketing Director is one of the most wonderful persons I’ve ever met. She was very professional, supportive and extremely caring and it’s obvious that she loves what she does. She is very compassionate and understanding. She went above and beyond to help us and I cannot say enough good things about her, and the facility. She is truly a special person! Also, thank you Andrew and all the executive management team for all you did!The caregiving staff was always very warm, caring and helpful. They made my cousin feel like she was family. They work together to give the residents exceptional care. Sandy, the receptionist was also great and helpful! George Stickles, Activities Director, who we met on our last days there, was kind and pleasant. He gave us a picture and a few small crafts my cousin had made. He also sent pictures of my cousin engaging in some of the activities when she was there.A special thanks to our angel, Antrina V. for gifting the beautiful handmade shawl to my cousin. My cousin loves it and carries it with her at all times! This act of kindness will never be forgotten and will always hold a special place in our hearts.A totally wonderful experience that made our difficult situation better. I highly recommend this facility.

Quaint Senior Living facility in the middle of hipster neighborhood downtown San Francisco with warm caring staff who cater to their residents with lots of love and respect. I would definitely recommend The Village to my family and loved ones.

Ive been employed at the Village at Hayes Valley for one year, and Im currently working in Memory care as a Medication Tech. I love how we all work together as a team to give all of our residents exceptional care.

Caroline and Alfredo was very helpful throughout the whole process. Staff is very friendly and the facility is very nice!

The Village provides execeptional care for their residents. The staff are welcoming and very helpful. Great environment and the residents are engaged with meaningful activities.

Pacifica Senior Living newly renovated Assisted Living and Memory Care where they offer a variety of lifestyle options to meet the need of Senior as they age in place. Stop by today for a personalized tour!!

Stop by today and learn more about The Village at Hayes Valley and what makes us different! With a full care team in place, boutique style rooms and a full activities program to fit the needs of aging seniors in place for Assisted Living and Memory Care. Stop by today for a personalized tour!

I can’t think of a better managed and more committed management team. I would feel very secure and assured if my loved one lived at the village at Hayes Valley