I couldnt even make it past the security guard. I dont what I did to deserve that kind of treatment. They just told me the property was owned by the state and that if I didnt leave the premises they would call the police. Again not sure what I did to deserve that kind of treatment. 10/10 would not recommend to stay in this location

Decent hotel. Although I was “upgraded” to a 1st level room with a 2 foot long porch with a view of a giant fence blocking a pool with a defunct hot tub... but that’s not a big deal. Just think it’s weird to use the word “upgrade” for that. Lol.Stay was around $70. When I booked two nights, each night went over $100...The shower was also awful. It was a little dirty, with a little mold. The water quality seemed a bit off too. The temperature also fluctuated a lot, there was poor water pressure, and never seemed to be hot enough for my girlfriend (I am used to cold showers so I was alright). Also figuring out how to use the thing was damn near impossible at first...One of the key cards also stopped working by my first night, but that could have been my fault.But the staff was great, they were really kind and hospitable.

I was delivering food for Doordash and the security guard was harassing me saying I can’t deliver there without giving me a reason. As I got out my car, the security guard intruded in my space, and followed me not caring about my boundaries. I recommend not booking there since they treat guests like criminals.

My only complaint was that I had to pay for parking. Other than that the room was nice they had a smart TV, big bathroom, and comfy bed. I will say the room I was in had low water pressure for the shower but overall was nice.

The area feels a little scary but the hotel is really wonderful. Very modern, clean, and comfortable. The staff is so accommodating. Just a good nights sleep before catching a flight home.

Great beds super comfortable. Clean rooms, housekeeping all good. Front desk needs improvement. Washer and dryers but clerks dont give out quarters. 👎

Warning!!! If you have a booking here do not go close to this building. There are people being held here for Covid and they have armed security not allowing anyone in or out of the rooms. After asking for details I was told this information and then told it’s even bigger of a situation then you can imagine.Regardless this is not a bad review for the hotel as they are trying to do their part for the community. One thing that was annoying is I was never contacted and when I showed up they told me I couldn’t stay there. so I was exposed to covid and had to find a new hotel without any help.Be safe everyone!

Positive: The room was spacious BUT not a 3.5 star. The bathroom ceiling was missing parts of the ceiling, paint was chipped, towels were dingy, nothing was open in the hotel even though most of SD is open and us allowed to open, spa was broken & in dangerous area Negative: The room was spacious BUT not a 3.5 star. The bathroom ceiling was missing parts of the ceiling, paint was chipped, towels were dingy, nothing was open in the hotel even though most of SD is open and us allowed to open, spa was broken & in dangerous area

Positive: Location central to everything. The service was wonderful, anything we asked they gave us with a smile. Room was great for familiesm 2 queens and pull out queen couch, lots of storage extra seating. I needed two fridges, one for medicine, no problem. Negative: The chairs around the pool needed updating, the neighborhood wasnt the ritz, but we had no problem. Parking was 15 dollars a day, and the restaurants were closed. But many close food places, Dennys across the street and Target and grocery stores.

Positive: Location !! Negative: Did Not get the King size bed, that I reserved. I was told that all the King size bed rooms were gone! I dont get it, when you reserve a type a bed. So whats the reason of having a reservation/picking a bed type, when you dont get it, and paying for it !

The guest services were not my issue. But the bathroom floor was not very clean, and the bed sizes are a joke. Brittany and Stephanie were great though. They were polite and were doing the best to provide our accommodations. This hotels idea of a king size bed is actually a queen, and their queen is actually a full size bed - Just so you know what youre getting. We dont see ourselves staying here again.

We used this hotel for a Stay-cattion to celebrate a childs birthday in the heat wave. The main attraction was the pool and convenient location. Pool was lovely! Neat and clean w an abundant stack of clean fresh towels available. Lounge chairs were new and cushioned. Water was heated to cool and refreshing, not shocking. Our room faced a green area where the kids could run and play in the grass. Linens in the room were crisp and white. Bathroom was impeccable. The AC worked GREAT! TV & fridge included. Downside? Grass needed mowing. Decor could use a little updating. All in all a successful celebration.

Positive: Friendly staff, cleanliness. Negative: Location, location, location. I did not expect to be 200 yards from a strip joint. Surrounding area was sketchy but hotel grounds were ok., sound proofing could be improved for the rooms.

I called and asked if early check-in was available, I was informed that they had rooms available at 12 P.M. and to come in after 12 P.M.When we arrived, the manager denied us early check-in. She said we had to come back at 3 because thats when we could check in and those were the rules. The gentleman at the front desk that told us to come in at 12 P.M. tried to explain to her that he had told us to come in at that time. She didnt want to hear anything and walked away.I came back at 2:45 and guests were inline checking in. The guest in front of me was inline just to get information about parking. I proceeded to ask him when he checked in, he told me he had checked in over an hour ago.3 P.M. are the rules yeah right.

The hotel is nice but we had a very rude person checking us in. We asked a couple times to see if we can get early check in, and sais we can check in at 10am. Once we got down there she changed her mind and said check in is at 3. As my wife and I were trying to check in she raised her voice at my sister asking why she is waiting around and why she is here.On the phone she told my wife that finning is open and the bar, come to find out it was closed. They lady kept giving us the run around to the point I called hotel.com and they tried to get me into another hotel and get my money back. Hotel.com said our hotel has no manger to even talk to us. WHAT HOTEL does not have a manger on the clock!!! By the way it doesn’t say it in there website but there is a $15 charge for parking. LOCK your cars I did not see any security waking around.Cleanliness - 8/10Beds - 3/10Pool -10/10Experience- 2/10

This hotel was a good choice. We just checked out of Ramada Inn Rosecran the same day and they were so helpful to check us in coming from a hotel with horrible services. The rooms were nice, clean and relaxing. Even the location was perfect because we were by places that were convenient. Staff was so polite and understanding. Wouldnt mind staying again.

We arrived!! Yay...Staff was great. Facility was dirty, had No idea the Neighborhood was trash. Not enough Parking. If you know San Diego, the parking is a must. Worried about my Lexus All Nights! Carlos is a Gem. Nothing but Traffic and I believe illegal activity around door 3. Definitely better (safer) Hotels, closer to the ocean.

Very clean. Very quiet. Too bad the restaurant is closed due to covid-19. There are a few eateries around this area. Theres also a shopping mall in close proximity to this hotel. I brought my relatives over.

Paid for a 7 night stay only to be told with no explanation that the hotel is closing. They offered another hotel 30 mins away. Its a bit ridiculous!!

Decent hotel with great location, close to major attractions such Sea World, beaches, Balboa Park, Liberty Station.The room was clean yet the quality of towels and bedding could be better. It has a nice pool and it is pet friendly.

We used this hotel because it was close to Sea World. I used points since I have status with Marriott. Not worth 25,000 a night, that’s for sure. Our room was clean though. Once they got the air working, it wasn’t bad. Just not up to the standard I’m used to from a Marriott property.

I was pretty disappointed in this hotel. It is considered a 3.5 star hotel however is nowhere near that! On this same trip I stayed at 8 different hotels all rated 2 stars & they were 10X nicer then this place. It was in a rough part of town first of all & right next to the freeway also a strip club right down the street. When we checked in the lobby is nice however the rooms were the real disappointment. Very outdated and rundown. The offer netflix & other offers however when you click on anything on the TV it says no wifi. After contacting front desk they told me that it happens all the time and they cant do anythingabout it. Also neither side of the bed USB ports worked causing my & husbands and Is phones to not charge all night. Luckily one of our phones had some life left in it & we didnt miss our alarm to the airport.

Nice rooms. And very clean

Best part of the experience was when I finally managed to sleep and be unconscious of my surroundings. Sticky floors, carpet that hasnt been shampooed in ages, shower that randomly went from warm to scalding hot to freezing and then warm again. My kid literally screamed when the water went from warm to scalding hot! Had a double queen bed room and one bed sank me to the ground while the other was good. The 2 stars go the rep that checked us in to our room and was helpful and for the location. Sorry I didnt catch your name but thank you for making the process easy and answering my questions! Location is great. Right off the freeway its a breeze to hop on and off the fwy but be careful at the exit cuz its a sharp right!

Positive: Staff was very friendly and helpful room wS very clean I had a nice stayno Negative: No

Its 3.5 stars but cant do that. Has all the things you need for a hotel stay but missing all of my critical details that make a hotel wonderful for me to stay at. Concrete floors, good water flow, real pillows, and such.

Nice people. Easy going. Rooms are nice, new. Somewhat funky decor and layout. Good for a short stay.

Positive: Nothing, average Negative: The large group of people hanging out in front of the hotel. The small but very crowed turn around circle 2 get n2 the hotel. $15 fee 4 parking. A/C not working but was fixed. Dripping tub faucet.

Stayed at four points due to soccer tournament in San Diego. Gathered at the swimming pool area with other parents that stayed there too. The boys had a great time in the heated swimming pool! Security guard was helpful, as no glass is allowed in swimming pool area, he brought us plastic cups. After a long day, we went to our rooms where we found a bed made up of clean white fresh sheets! The beds felt very airy, soft with fluffy pillows! Great restful night! Morning breakfast was just great! Can’t say what a great weekend we had!

Our stay was great, clean; however we did not get extra towels, until we asked for them. But, I was worried about our pick up truck out in the parking lot.when we checked in we were charge an extra $50 in case we had extra expense, other than asking for one extra towel we did not have any extra anything. when we gave the notice that we were leaving, asked for my $50. I was told it would be mailed to us. Well, we are still waiting 3 months later.I dont have a phone number for the hotel, nor e-mail, and I live in the Phoenix area in Arizona and of course I wont drive some six hours to get my $50 back. Be aware.

Positive: Price and location fit what I was looking for. Negative: They wanted a $15 per night parking fee. What a joke!!! People park in the lot because they are customers of the hotel. If they have a problem with other parking in the lot they should issue permits for customers to park at NO CHARGE.

Been here many times always enjoyed my stay didnt have any problems whatsoever they treated me fairly

Positive: Staff was helpful and polite. Negative: No airport shuttle, advertised. No breakfast, dirty, A/C stopped working. Room was humid. Homeless living in front of hotel in a bus. Jacuzzi was green. Very upsetting, not worth star rating.

Stayed here because it was closer to the airport than where I had been staying and I had an early flight. The desk person was very pleasant and accommodating. The room was clean and suited my needs. The location seemed a little on the sketchy side with homeless wandering and a strip club nearby but I was able to park close to the entrance and had no problems. Sad that every hotel I have stayed at recently is not doing any breakfast or grab and go junk due to blown out of proportion COVID.

Positive: The room was great.. what I didn’t like is that It said I wAs Getting a king bed and when ended with a queen... I’m glad bed was comfortable but to small Negative: The stay was great

Overall a very nice place to stay. The location seems a bit shady considering what is around it (strip club). But, go a block over and it seems like youre in a decent part of town. The hotel was very nice, the front desk staff were great and the room was clean overall. I did notice some cracked tiles on the floor of the bathroom and some small stains on the carpet but nothing too out of the ordinary. I would expect a Marriott property to take care of these small issues. Are one issue which is why I did not give 5 stars was our time at the restaurant / bar. We were planning to have dinner there so we stopped down for happy hour and saw that they had drink specials and appetizer specials. When we asked the server, he informed us that the pricing on the menu for the happy hour specials was an average price and not the actual prices for those types of alcohol and/ or beer. Also, our table had stuff on it from the previous people that were sitting there but we couldnt get the servers attention to come clean the table off. When he did finally come back with the bill it was wrong. In the end it was corrected we paid and then went somewhere else for dinner. We only stayed one night and did not have time for breakfast so we cant comment on anything else but I would still recommend this hotel.

This location should inform guests that do NOT clean rooms on specific days. This would have weighed heavily on our decision to book. Other than that pretty comfy and served our purposes.

Extremely clean room, staff with high respect for COVID related safety measures...coffee in room, glass shower in room, beautiful pool with new pool furniture. Security all night in the parking areas. Near freeway! Excellent staff that knew my name after I stayed 4 days. Impressed and will stay again.

We stay within the Marriott Family when we travel quite often and have always loved their hotels. But this one definitely fell short of the standards we hold for them. The room was muggy/smelly and when we addressed it with a staff member, nothing was done to resolve it. We were there for three nights. The beds also lacked fitted sheets, which we really disgusting when you think about it. All they did was tuck the flat sheet & the comforter to make it look like the bed was properly made but when you actually got on to sleep on it — that wasn’t the case. We also let a housekeeping team member know and they never corrected the problem either. Other than that, we didn’t use much of the hotel amenities so we can’t speak to much else. The location seems daily close to Seaworld if that part of convenience plays a factor for you. Parking is a bit tight and the property looks a bit run down from a few areas of the hotel, especially when you’re further away from the lobby. This doesn’t deter me from all Marriott chains, I love Marriott. But I definitely wouldn’t stay here at this particular hotel again.

Positive: Room was clean and what I expected. Outside of property needs a good clean including hall way carpets, back door entrance and parking lot. Negative: Had to pay $15 for parking. Lot of trash and homeless near by.

Nice hotel. There is an expensive parking fee and wifi is not great. Otherwise I have no complaints

First of all the staff was amazing. But our stay was awful. Our room had mold in the bathrooms, the fridge did not work which is a struggle with a toddler that drinks milk. Parking was an absolute nightmare because they just let anyone park in their parking lot. So they expect you to pay for parking but you have to park on the street Unless you park by 3pm. My biggest complaint is I left a bag full of brand new clothes. I called right away when I realized it. I got forwarded to I’m assuming a manager who did absolutely nothing. As if the clothes are in valuable that was about $200 worth of brand new clothes in that bag that I know for a fact was probably stolen. It saddens me that this hotel can not be trusted. I will most definitely be spreading the word about this hotel to anyone and everyone I can. They told me that somebody would be calling me within that very day when I got off the phone with the manager, and nobody called me. So for them to feel like One of the guests personal property Was not of any value just goes to show they probably do a lot of shady things. I will be putting in another complaint with actual corporate about this considering I did try to reach out to the actual hotel myself and nothing was done on their behalf. So if you like a loud hotel with drunk people everywhere, people smoking pot in the elevators, with a dishonest cleaning service and no parking. This hotel is for you.

Everything was great about this hotel. They gave us an extra big room which was great and very spacious. I would stay here again.. 4.7 stars

Inspite of this COVID situation staff are amazing good customer skills feels like your home, so sad everything inside is close but keep in mind still has positive attitude who works in this place

Positive: The second room was nice but the A/C unit didnt work so it was hot all night Negative: The First Room I received was but the back door you could hear people walking and slamming the door also I had dead bug on the ceiling of the room.

Its a nice quite place to stay one of the better hotels in San Diego.

First room wasnt too fresh so they switched us with no problem to a very nice room.

Great customer service at the front desk!Give the young man at the counter a raise.

This hotel was really convenient for my nephew’s Marine ceremony. It is really close to the depot. I enjoyed my stay during my two days at the hotel. The staff was great and very friendly. I was extremely impressed with the shuttle service to the marine depot. He was on time both for the departure and return times. Additionally, the area is not as bad as other reviews indicate. My relatives complained about another hotel they stayed at and wished they stayed at this hotel.

What a great hotel in a not so great area of town. Once you walk in there was no way to tell what part of town you were in the place for the money really knocked it out of the park. My wife and I loved the breakfast and friendly staff from front dest to everyone in between. Also the gentleman and younger girl in the morning asking if our breakfast was good and just simply checking on us was really a nice touch keep it up!! Great job!!

Positive: That the room was clean and sanitized. Negative: The hotel is by a strip club. And they did not have a room for a Disabled veteran and his traveling caregiver.

Positive: Nothing Negative: The room smelled like cigarettes and it just felt dirty for that reason. The pictures on the web-site are deceiving and very disappointed. Would not recommend this place to anyone. Was glad to leave.

This hotel will be my choice every time I’m in San Diego. Not only is it centrally located, but the staff was amazing, super helpful and professional. The hotel itself is beautiful and sparking clean. The room smelled fresh and clean upon walking in and for a germ freak like me, I had no issues at all. The parking lot was secure and easy to get in and out of. We will be back for sure.

Excellent customer service!! I checked in on Christmas day and the gentleman who was at the front desk was amazing!!

Positive: Overall a decent experience. Negative: We stayed on the second floor and the floor above us (possibly Employee floor) was too loud. Could hear music at all times of the night. Woke me up several times throughout the night. I can hear vacuuming and water running at odd hours of the night.

Stayed here 4 times. Easy access to freeway. Super clean. Great staff. Be advised, the neighborhood is not great, but I’ve always felt safe on the property, and it’s worth it. This place is my go-to when I’m heading to San Diego.

Overall great place to stay despite the industrial location, which is centrally located by everything in San Diego. But definitely not picturesque. The hotel itself was very nice with modern decor. Excellent staff, both family and business friendly hotel. Spacious rooms with comfy bedding and both mini fridge and microwave. Decent restaurant on property, see David - he’s the best! He really helped make our stay fun. Try the happy hour. Whirlpool and swimming pool are relaxing and the balconies are nice. Great value for the money, will definitely stay again and invite others to do so. I gotta say, our whole team were very pleased with our stay.

When we got here at 3am there were no King size that I had reserved from a week before. They gave us free breakfast for 2 days and free parking. The rooms are big the bathrooms are big and comfortable. Slept like a baby x 3 nights. Convenient to many areas

A lot of stains throughout the hotels carpet but none in the room. The room was clean to the naked eye but Im a germ-a-phobe so I took my Lysol wipes and found plenty of dirt in places people touch. NOT COOL AT ALL!! Especially with Covid-19 being a thing. The parking lot was way too small as well. Shower was nice and pillows were great!

Was very disappointed in this hotel. We used our points for this stay and so glad it was only one night. The facility lacked hospitality. No coffee or water available while I tried to work in the lobby in the morning and the quality of the rooms was basic. Not the standard we expected for a four points Sheraton at all.

Positive: Thia is a nice hotel on the inside, although almost everything was closed. Negative: Location is horrible. When walking in my room, the cabinetry shook and made it feel cheap. Parking lot is run down which adds to the cheap feel of the location.

Did not look like the pictures online . The bath tub had a hole in the middle and they just Mickey moused it. They just put over a plastic tarp over it. The washer and dryers were broken. It looked like someone opened it up to steal the quarters. Everything in the room was stained and chipped. The curtains had a couple stains of blood on it . The pool was really nice but thats about it.

The entire lobby reeks like Axe body spray because of the bath and body products that are in all of the bathrooms. Be prepared to spend $21 a night on parking. The rooms were clean and comfortable and the bathrooms were in great shape. depending on what youre looking for, this may or may not be the neighborhood for you. There is a strip club a block away, but also modern times brewery is just down the street as well.The only real downside, and the reason this place didnt get four stars, is because the sheets are some of the worst polyester clammy sheets that Ive ever experienced in my life.

Positive: It was pretty clean and quiet. Negative: Location was not good. Its ridiculous that they charge the guests for outside parking.

Our first time staying at this location, it was perfect! It was close to most of the things we wanted to see. The staff are super friendly. Hotel was always clean!!

My boyfriend and I stayed here for our anniversary and it was a very nice hotel. Good amenities and it all felt very nice. But the trouble was the location. It’s in a very ghetto area, with several strip clubs not even a block away and most of the room’s view could be taken up by ads for weed stores. Has to pay $20/day for parking and the front desk even recommended we didn’t seek out free parking because of the area. The breakfast buffet seemed free but it’s not. There was an easy to miss sign labeling the prices, $15/person. When I was handed a bill I was flabbergasted as there was nothing about the buffet that was different than a normal complimentary hotel breakfast. Overall though a nice hotel, just blindsided as someone who isn’t used to California.

Positive: Love the hotel receptionists and love the rooms! This was a great hotel. Negative: Loved it all!

Positive: Comfortable room Nice staff Negative: Due to covid-19 restaurant not open and no room service Definitely not 3.5; maybe 3 Just in the edge of being in an undesirable area No hot water on Sunday evening

Front desk is very nice but Hotel has a weird smell and house keeping did clean our room. I had to get a few things myself at the front desk.

Positive: Nothing, was trapped into a booking that was non refundable due to not canceling 1 day in advanced but booked less than 1 day in advanced. All while the location of the hotel felt more unsafe than walking around the projects in LA. Negative: Being charged without actually staying there.

This was my first experience at a Four Points Hotel. The room was a good size. The bed was quite comfortable. I was on the second floor near the entrance. I would suggest if you need to sleep in, dont accept a room near the entrance. The buffet area becomes loud with guests during breakfast. I did have a great voew of the pool which had fire pits nearby. I would definitely stay here again.

Stayed here for three nights. Friday- Monday.The good: central location close drive to many places of attraction. The price was great. Large clean room.The bad: The walls may as well be made of paper. We were on the first floor and could hear every person walking and talking outside our room. The breakfast buffet is also audible and the clanking of silverware is heard in the room. People stomping above us at all hours of the day/night creates loud boom noises coming from the ceiling.

I stay here everytime Im in San Diego. Staff is friendly. Rooms are clean. Not far from mission beach.

Positive: The furnishings were nice and the room looked nice. Negative: Customer service was obviously never taught to any of the employees. They were rude and unprofessional and made my stay extremely unpleasant.i will never stay here again.

Positive: The hotel is very pretty and the beds are comfortable. Negative: The hallways smelled awful of marijuana and smoke. Our room smelled like chemicals had been sprayed to cover up the smell of smoke.

Very disappointed! They dont replace your towels or offer any room service for your protection ! Hotels should really stop using the corona virus as an excuse for their sub par service!!

Positive: Friendly staff whenI checked in. Refrigerator and Microwave in room. Negative: The area surrounding the hotel did not seem safe and was not clean. The carpet in the 3rd floor hallway was dirty.

My friend and I recently stayed over here during a weekend getaway under the pretense that it was a good value due to its area and from the pictures it looked fairly updated. And to it’s credit, the area where it is located at as well as well as the price makes this an excellent value overall when looking for a place to stay. Near the beach along with access to major highways and lots of food options. With that being said, the rooms are nicely updated and the whole place seems to be recently updated but the place still has this old type of feel to it. The place is also primarily a family lodging being next to seaworld and all that. During our stay the place seemed to be really on the ball as far as Covid procedures go, distanced and masked at all time with the cleanliness being on point. Although because of the extra precautions, their restaurant is closed as a result but use your room key to get a discount off of your meal (Although that place looks like it doesn’t follow the C19 procedures as that place was packed so I don’t know the discount). Unfortunately there were a few hindrances during our stay. First off our rooms AC unit was not functional and that took a bit to get taken care of meaning that we were stuck in a humid room that was getting more and more uncomfortable. Then the second part was that in our new room, a lot of the fixtures were broken, like our lamp, and the outlet next to our bed. Not to mention our phone wasnt labeled so I had no idea how to make a call or get in contact with guest services in any way. And you do get internet wifi but it is pretty slow and nearly unusable overall. As far as the bathrooms go, they were nice with the exception of the tub. The tub was rather small and although not dirty per say it was very dingy looking and looks like it is in need of retirement. With that said, the showers are also outfitted with soap dispensers of shampoo, conditioner, and body wash. Not my preferred method but I think its ok. Overall this place was a nice little place to sleep with not a lot else to offer besides a good location as well as the price. The place does have a pool but it is rather small and will more than likely be full of kids and the hot tub is also down as well. So I would say that it is an easy 3.5 star stay but since you cant you do halves then Ill bump it to 4.

The location of this hotel isnt exactly ideal. Its tucked away from many places of interest and the neighborhood isnt very conducive to walking. Parking also isnt very ideal. When I first showed up, the valet made it sound like there was valet parking only, or street parking (which is only allowed in two hour increments during the day). After a day of just using valet parking, I noticed other people were just driving to the back parking lot to park. The parking lot is small though and fills up quick. The room was quiet though, and the bed was comfortable. There were tons of children in the hotel for a local soccer tournament, and I was not bothered by their presence. Breakfast is not free, which is kind of a bummer, but it seems like make hotels are going that way these days.

I overpaid for a room that did not meet my expectations. The staff was really nice and helpful and answered my questions so I have no complaints there. I picked this hotel so my friends and I could walk to the concert venue less than 5 minutes away. However, the location of this hotel was dirty, unlit, and unsafe. We ended up driving over to the arena because we felt unsafe to walk in the neighborhood. But, you would not know that from the pictures of this hotel on their site. I was EXTREMELY UPSET THAT I HAD TO PAY FOR PARKING EVEN THOUGH I RENTED A ROOM! Very unprofessional and unnecessary. There was also no complimentary breakfast- not even a cereal bar. If I ever stay in San Diego again, I will find a cheaper hotel and get the same experience. I do not recommend staying here; save your money and go somewhere else

Better room size than four points Sheraton LA airport. Got the room with balcony and view of the pool. The breakfast was very good, bacon, eggs, sausage, oats, French toast etc. Room and bathroom was clean. The bath and shower was very small. Bar closes at 10 pm, last order taken at 9:30pm. The best part was the outdoor jacuzzi (hot tub) near the pool. Kids loved that.

My husband and I were getting away for a few days and settled on the Four Points.We had a very relaxing and enjoyable stay. The staff was very helpful and attentive.We would recommend this location to friends.Thank you for your service and great time.Teresa

It was absolutely beautiful. The rooms are spacious, well designed and extremely comfortable . The staff were helpful efficient and generally sermed to care about making my stay as comfortable as possible.

Tucked behind Camino Del Rio, this beautiful property offers spacious guest rooms, lots of amenities and food and beverage options that appeal to all. The staff are all friendly and helpful. The building is quiet and allows restful sleep and a conducive work environment.

Overall, we enjoyed our stay here. Staff was pretty good. Victor, in particular, was professional, courteous and thoughtful in addressing our concerns.Amenities were good--nice pool and hot tub, the gym had up-to-date treadmills, and there was a nice large lobby area. Our room was spacious and clean.

So not the nicest area but close to everything right in the middle of everything 2 steps from a strip club lol but the staff the rooms the service is amazing and I mean I’ve been to places where the service should be amazing but it wasn’t so this hotel was amazing don’t let the surroundings get you it’s a great hotel like I said amazing customer service and the night staff wow thank you for a great stay I felt very welcomed ❤️✊🏽✊🏽✊🏾✊🏼✊🏻✊✊🏿

Read bad reviews but great rooms,large bath. Very clean and quit. Great morning buffet and awesome pool. Helpful staff always greeted us. Parking is difficult, worth the 20 dollars to valet especially with children/elderly. I would return definitely. Modern Times brewery is walking distance!!

Reservation got cancelled due to hosting immigrants. Had to find another hotel after first night

Stayed here for a concert, although it was just A overnight stay, for the money I expected better/nicer facility. Somewhat understaffed in lounge/restaurant. Food and drinks were great, service was poor, until more staff showed up.

1am and impossible to sleep. A loud party in the front lobby/restaurant that has no limit. No one at the front service desk. I’m not talking just loud noise, it’s a disturbing loud “party”.Room is pretty good but there’s no way we will be coming here again.Had to wait 30 minutes to check in since my reservation was “lost”. I had the email to prove it but still was a hassle for my family.Do not stay here....

Ver,y nice rooms and pool iis nice plus easy freeway access

Had a unique experience. When checking in I was told the hotel was overbooked and someone should have contacted me. The person at the front desk let slip that the hotel was now priced at twice the price I booked through a site online. Convenient. The staff allowed me to stay one night at the agreed price. I suppose that was nice of them.Classic rock was coming through the door of the room until 11. On one hand the staff have good taste but on the other hand if you need to find a new place to stay that isnt appreciated. The room was large and the bed comfortable.

Odd neighborhood, but close to everything. Rooms were clean. David at the bar/restaurant made us feel at home and yet like VIP guests. Great job David!! Id stay here again for value, cleanliness, and staff.

Positive: Clean room Negative: Kind of a sketchy neighborhood

The Description of the Property does not mention a Stip Club is within 100 yards of the Driveway, The Pool had been Drained for our own Safety, the Parking charge was still applicable for Valet even though I have a Handicap Placard and not once needed the Valet Service and Finally the Amazingly Hot girls from the Ms Teen USA pageant was also in the House, Every Hot girl from South America was dressed very Eloquent but still showing off their good given talents we as males did not get blessed with.My 8 year old did not swim. he now knows about Strip Clubs and very eloquent Hot Females, Funny just for staying 2 days at a Hotel that I did not plan on him having this talk with

Location is nestled between a storage facility and an establishment which advertises nude women. The majority of the parking lot is blocked off for valet parking only, but they offer no luggage assistance. Breakfast laid out in the lobby looked unappetizing. On another note, room was exceptionally clean and spacious, beds were comfortable, and refrig & microwave was serviceable. However, due to the location alone, I would not return.

First off I arrived after a six hour flight and had an issue with my reservation. The check in clerk was somehow able to fix it with the help of one of her colleagues but I had numerous issues pop up later. I arrived in my room past midnight wanting to take a shower and there was no hot water. I called the front desk and she asked if I wanted to move to another room. I responded that I only wanted to move if the room had hot water. She proceeded to ask me if I wanted to move to to other floors in which my response was only if they have hot water. She then said she would go check to make sure that those rooms have hot water and called me back. She called me back and hour later to tell me that the entire hotel did not have hot water and that she apologized. I inquired what should I do because I need to shower as I had work at 7 AM the next morning. She could not tell me anything and just told me that she would like their manager know in the morning. I told her that running hot water was kind of an emergency and maybe they should called maintenance and she responded that she would leave a note for them in the morning. I did not have hot water for a day and a half. The second day I went to go double check my booking since I didn’t receive any information about the government rate of my room. It seems as though the girl who checked me in had canceled my initial reservation with the government rate and created an entirely new reservation at the Marriott rewards rate. I showed the check in Clark my email with the information showing my government rate to reservation. Since the HTML was not working on my email he responded that the email did not look like the normal email and I needed to get proper confirmation. I went on to tell him that this was the email from the actual Marriott reservation desk but he did not believe me since the email did not have a picture in it. He told me to call it reservation desk and have them email him a copy. I was furious at this point because I already had a reservation and had proof but he refused to look at my email since HTML photos were not showing up. I went out of my way to call the reservation desk and had them email the hotel directly. This guy gave me such a hard time so I finally just asked if he could get his manager for me so I could talk to whoever was in charge of billing. At this point he called someone over the telephone and explain my situation and was able to get the government rate right then and there. I was

Positive: Staff was amazing! welcoming, friendly & accommodating

We just need a place to sleep after attending a family function in the area. We selected this hotel for the location and the points cost. It is a simple, but very clean hotel that provided just what we needed...a place to sleep. Ability to charge our EV wouldve increased our rating to Excellent or to the top...a 10!

From the moment we walked in the door and all 6 nights we stayed the staff from the front desk to the room staff and kitchen staff where exceptional. Every day we were greeted by everyone and the hotel was exceptionally clean. Breakfast was a bonus we were not expecting and was great and the parking was the cheepest in town. In our 8 years of staying at Sheratons this was the best experiance we have ever had. Thank you for the great comfortable stay and memories made with my family. We wish all Sheratons offered the ability to sleep 6 as yours did. We will be back! Thanks,Graves Family