Hazel was helpful and professional. She took the time listen and also researched my issue and responded in a timely manner.
We met Dillon at the Missouri Chiropractic Physicians Association Convention this past summer. He provided an overview of the company and we liked how he presented it. As promised he followed up with us shortly afterwards. To get the website up and running we worked with Diego who was attentive to our questions and made the process easy to follow. We highly recommend working with this company!
The websites are fine for beginner docs but are very generic and lack abilities to customize. The real problem is their customer service or should I say, lack of customer service.website edits will literally take over a month if they respond at allIve been trying to cancel service with them for over a week and they have been stalling.New docs seek elsewhere.
Working with Brady made my experience considering getting a website effortless with no stress. He spent time communicating with me in words I could understand, was very patient and advised me on what I needed to be prepare for my on boarding phone call to create my website. Brady is why I decided to go with Chiro Matrix. Thank You Brady !!!
This website has so many features that I can use in my practice and I am enjoying the process of learning about them. Staff is very helpful when I call and there is a lot of info on their help center. Highly recommend this website company.
I recommend iMatrix for professional website design and service! Theyve helped revamp the design and content of our website this year and we are pleased!
Excellent web designs and customer support. I have been with iMatrix for over 10 years and I am a very happy customer.
They are able to help me improve my website and upload the documents like New Patient forms that can be downloaded and printed directly from my website. However, I have to know that I want something so I can ask for it. I would like if they can suggest options I could have before I have to request it. That would make my life and website easier.
Honestly i wasnt expecting Kate to be that good; I had actually been dreading the discussion beforehand! She was able to give me the tour of available options and recommendations so quickly and easily (shed done some homework!) that it was a great pleasure to work with her! iMatrix picked a really good one!
Great team and great partnership. Excellent service.
This is just my PSA, Please save your self time, money and many headaches and find any other company to work with. my personal experience with them has been horrible, i have been put on hold for over 10 min multiple times, once was well over 45 min!!! Then if you can get someone on the phone getting them to make any changes to there campaign is impossible and all they do is tell you how well the ads are doing even tho you keep telling them that no one is calling.
CHIROPRACTIC WEBSITEWeimer Chiropractic has partnered with Imatrix Marketing for over a decade. We work together at providing attractive pictures and original content on the web about a full range of chiropractic services. Our Google rating was down a year ago but has increased recently to the highest point in years thanks to the efforts of the website support team especially Ashley Smith, Pardeep Sing and Jaqueline Tran. My overall experience and grade for Imatrix is as follows: Website support A, Migration team C, and Management team C- .I recommend Imatrix to help you produce an effective website. I welcome you to see WeimerChiropractic.com to evaluate our webpage.
Fabulous customer service. Beautiful, engaging websites!
Well designed and functional websites for healthcare professionals
Pardeep went above and beyond to get our issue solved today. Even though the issue was being handled by another department that had yet to figure out what the problem was, he saw the challenge and rose to meet it. Thanks again Pardeep for your excellent service. - Jamie
Alyssia Baldan has been so wonderful to work with. Our updates and new pages have been so professionally done. We are thrilled with this team!Pleasant Valley Veterinary Team
Awesome company to work with especially if you are a business looking to get modern and expand.
Thankful for an easy website portal and helpful customer service. My only request would be the availability to make more customizations independently without having to contact support.
Had a great call with Katie today. She was courteous, professional, and also had a great sense of humor and fun spirit. She took the time to listen and make great suggestions for our business and online presence. We have been a long time customer of iMatrix / Chiromatrix and look forward to implementing Katies suggestions to our website. Thank you Katie!
Very happy with my experience with iMatrix thus far.
Awesome call with Kate Martin, helped us organize our website and share new tools and procedures that we can utilize with our Company. Very professional / Kind & Responsive to questions and answered them perfectly! Thanks so much Kate!
Pardeep was amazing help today! He quickly resolved a question that I would of guessed would of taken days to get an answer on. He was incredibly kind and pleasant also. I loved working with him today. iMatrix has a really great employee in Pardeep. Thanks for your help!
Ive been very happy with Imatrix the past years. originally there were some issues, but without me reaching out, Imatrix reached out to me and helped me so much with my site. I dont feel the need to ever use another service. I trust this company.
What an easy process! It was very pleasant talking with Kate M, she was helpful and positive. It is nice knowing you have a team waiting to help whenever needed. On top of a team that is looking out for you and your business. Kate M made sure I am utilizing as much as I could that they offer and gave me great tips to help our website grow. Thank You!
Katie was wonderful! She was easy to work with, very professional, quick to make valuable suggestions, patient and responsive to all of my questions and ideas. I received more value from our conversation than I ever have while working on a website review! Im excited to do my homework for our pages and to see our new, updated website!
Pardeep Singh was amazing at helping me. Very patient and easy to understand. Thank you
I enjoy the ease of working with the Imatrix elite team. They are always friendly and attentive to our needs. Best part is I send them what I want and in no time its added to our site and looks great! Recently Haley was able to set up our new doctor on our site and even took the time to reach out and let me know when it was completed. This type of service lets me know they are on top of my requests and I appreciate it!
The current world of marketing is nothing like world of even five years ago. What used to work in the past is antiquated. Imatrix knows the technology and the social media arena that is the real market place of today.
They make nice and fast websites. I work in a field with an extremely competitive internet marketing scene and they were able to take me quickly into 1st page organic rankings.
IMatrix is wonderful! Great customer service! Thank you!
Great experience so far
Cano was immensely helpful and efficient in helping me make changes to our site that werent simple to do myself. He was friendly, courteous and collaborated with me in making design decisions. Thank you!!
Responds quickly, the service is OUTSTANDING!
Great product/service !!! Delivered on every promise and exceeded my expectations. Highly recommend !!!!!
Anytime I need help with my website the iMatrix client support is there to guide me. Cano Espinoza did a great job researching and fixing my issue in a timely manner.
Augustine spent hours (literally!) working with me to get images for our site customized perfectly. He had an amazing attitude and was a pleasure to work with. Thank you so much, Augustine, for helping to take our site to the next level! I really appreciate your high level of service.
IMATRIX rocks! All of their technicians have been awesome, but this week, GLEN went over and above what his job probably calls for. He followed up quickly and fixed things. I am sure that I am probably the one who messed it up in the first place! But with great good humor, he fixed everything and, in fact, made it better. A webpage is a prospective clients FIRST look at your business and it is important! Pick the best to help you make yours!
Excellent to deal with! Experts in the field!
Imatrix makes promises it cannot keep. Our experience with them is not acceptable to any good business person. Sales jobs instead of customer service. I do not recommend them to anyone.
They scheduled an interview and never called me back. I used to work as an HR and never seen such a thing like that. I don’t trust to work here.
Weve worked with this business for about 3 years. Im impressed with their consistent follow-through regarding monthly check-ins, promised content, requests for changes/updates, etc. Our website and social media presence has definitely improved and leads are being generated.
I have been working with Haley at iMatrix this last month and she is very helpful and responsive. She and the design team at iMatrix have helped me with several items that were more detailed than the standard monthly check-in and it was very easy to work with them. They make the aspects of marketing through the website much easier!
Kate M. was absolutely wonderful in presenting us with new website options. She took the time to go through the layouts and choose what she felt would best suit the feel we already had established. I appreciate her knowledge of her material to know what would work for us and what wouldnt. Kate M. was very thorough and was able to answer all of my questions. We are very pleased to continue with iMatrix and I hope the rest of the staff is as helpful as Kate M.!
I worked with Kate today and she was so full of good ideas and suggestions and so kind and professional. She made me feel so comfortable and I felt as if my hand was being held the entire time through the process. I only had a short window of time give her to prepare for our call, and she met the timeframe, called me exactly on time and the meeting took no longer than she said it would. She was professional, efficient and used simple language that never went over my head. I enjoyed this experience very much.
Savannah is making my site a Labor of Love, what more could I ask for. She is perfection! Take care of her Jessica at review time! She changed the pic and font on my home page and it brought me to tears.Michael D. was patient, kind and so very insightful about getting what I need correct.He was so in earnest on the call to understand the nuances I needed. He is working hard to create new forms that will compliment the site.Agustin B. has been a godsend as he has been working with me the last 1.5 weeks on the phone to try and make sure all was just right and continues to make edits to ensure ease of use. Agustin works along with the whole team to make my edits come to fruition on the same day which is appreciated more than they will all know. He is kind and patient with those not as tech savvy as he is.Justin A. is one of the managers who has been working on my google site and it is a work in progress. He is dedicated that he and his team make sure it reflects my values and my calling.I am blessed to be working with such talented and dedicated professionals!Brady, who is my sales consultant is the bomb as well. He was persistent and exceeded expectations and was not pushy. Very authentic.It has been a delight to work with all of you and you all understand what I need to convey to my hospice families and what sacred work this is.May blessing find your doorsteps each and everyday.
Just finished a monthly follow call with iMatrix. Steve S. was helping me with several different issues all of which we worked out while on the call or put a plan in place to resolve any issues. Overall very satisfied with the customer service I have received! Thanks Steve S. Appreciate all you help today.
I understand this is a large company with platforms that help us create a unique website. However, I feel like our companys website is personalized and not simply a cookie cutter platform. Kate is my inside rep who helped me review what is working and what is not working. This allowed me to keep improving my website and take advantage of the new features available on the platform.
They make managing my SEO seem like plug and play!
Weve been working with iMatrix for several years now. Theyve been very responsive to our requests, making changes as needed and getting apps and links that our other services need added to our site. Cano just did an update for us that was super quick and while I did have to further clarify what I wanted, he was able to resolve everything I needed same day.
Steven S and Julie were both great to work with. Extremely helpful and patient. Collin Hyslop from the digital marketing team was also great w/ helping fully utilize my website. I highly recommend their service and support.
Kate was very professional and skilled at pointing out how even little changes could improve the appearance and functionality of our website. Appreciated her expertise.
Excellent service. This company provides and produces what they promise.
A week has passed since a simple fix was requested, and the only action that has transpired other than their typical we are on it! emails is a request for a positive review. Really?
Ryan is awesome! Helpful tips to help our business!
They are doing a great job getting leads to the website and patients in the door
As usual, my support experience was excellent. Coro was very knowledgable and made some very helpful suggestions.
I switched my website from a company who had minimal interaction with me. Imatrix is awesome at keeping in contact with you and keeping you up to date with how you are ranking compared with other web pages in your area. The monthly check ins were exactly what I needed. This month Haley was very thorough and answered all questions and even offered new options to help boost services.
Alyssia at iMatrix helps me keep on top of my Website and is key to keep me stay in touch with my patients. I am always very pleased how well prepared she is for our status update calls. Well Done !
Ive had my website w/ imatrix for a year and a half now. I like that edits get handled quickly. Mitsu just helped me with an update and was very responsive and easy to work with.
Just had the best conversation with Kate M! Looking forward to a great upgrade to our website and thank you for all of your help! Eatonville Animal Hospital could not have done this without you!!
Ive had such a positive experience with iMatrix. My website looks great. Brigitte has been wonderful to work with. She is very responsive and really easy to talk to. I would highly recommend them.
Kate was very informative and helpful. It was a very pleasant experience thanks to Kate. She is a wonderful representative for the iMatrix business.
IMatrix is an excellent web marketing company. They do a GREAT job for our office.
Everyone I talk to at IMatrix is always very polite and helpful...
Glen was very helpful with everything! He was super quick with everything we needed for our website! We are very happy! Thank you so much!
I hate egotistical, condescending IT people looking down their noses at you when you ask a question. Cano Espinoza is a perfect example of the exact opposite of that! He spent well over 45 minutes with me cleaning up my website. He was by far the most accommodating website technical support I have ever come across. Thanks Cano! We’re not done yet! I’ll call you Monday!
I had such an amazing experience with iMatrix in getting my website up and running. Chilan Nguyen and Augustine did a great job in dealing with my detailed needs and customization requests. I look forward working with them more!
I worked with Glen at iMatrix today! What a patient and knowledgeable fellow. He explained my problem and solved it, and then offered even more ideas to help us out!
I dont have to worry about my website. When a change is needed, there is no drama about it and it just gets done.
Cano Espinoza was very helpful and fast to get what I wanted done on my clinics website.
Kate was very nice and was able to answer any questions that we had. She also was very personable and seemed interested in what we do here.
Kate M. was a pleasure to speak with for Gulph Mills Chiropractics check-in call! Shes polite, efficient, and really knows Chiromatrix product. Kate was pleasant and made sure to thoroughly answer any questions I had. Her presentation was thoughtfully put together & included links to anything I might need. Im so excited to update our website, thanks to Kate!
Extremely satisfied with the initial customer service in developing a new and improved website to help with the continuing growth of Hartter Chiropractic.
I cant say enough about the support and help that GLEN gave to me. He is the gold standard of customer support! Every question, every issue was handled professionally, surprisingly quickly and successfully. Responsive and professional - exceeded my expectations!
Ms. KATE M!!! She was so helpful. We have really under utilized our website to present, but not anymore. The updates needed were explained and simplified so that a overdue overhaul will take very little of our time. We can focus on our patients, and Kate and Imatrix are working to help us attract more. Kate was just genuinely pleasant to chat with, knowledgeable about what was available to us, and honestly excited to do her job, which is to help us do ours! Awesome!
I think that they are very responsive and always address my concerns with appropriate speed and sensitivity. I like the monthly follow up calls, I think that really continues forward progress.
Being new to the computer program, I was very overwhelmed but Chilan walked me through each part with more patience than an elementary school teacher! She was extremely professional and even gave advice on how to improve overall. 100/100!
We had a great session today with Steven S. He made great suggestions for our marketing plan which has been a work in progress for a couple of months now. He was fantastic! Thank you so much!
The CSR was the best ever
Shelbi was great. She was very knowledgeable about helping me update my website. I’m technically challenged, and she was very patient and professional throughout the whole call. Shelby helped me update areas of my site that I hadn’t touched in years. I’m excited to utilizing my website more often and I’m comfortable doing so now. Shelbi’s expertise saved me what would have been days/weeks of frustration trying to figure things out on my own. I had a great experience!
Spoke with Cano regarding the transfer of my Domain name to iMatrix, gave him the info needed, and he said he would take care of it and I would get notification in 3-5 business day!!!!! Pretty simple, responsive and professional...
I work for Baystate Mobile Vet and handle most all of the website, IT, and social media accounts. We have been with iMatrix for just over three months now. Peyton, works in their customer services department and is absolutely wonderful!! So helpful, and gets the work you need done quickly. Thank you for being so great! I hope iMatrix knows how lucky they are to have you as a team member. Many thanks, Natasha
Kate M was well prepared & very helpful with information to update our website. She had options for me to look at as well asgreat ideas to help improve our overall website. She was thoughtful, pleasant and very easy to work with.
Pardeep Singh Thank you! for creating and responding immediately to our needs.
Haley is wonderful! She takes care of any issue I may have quickly and efficiently.Highly recommended!
Haley is awesome. She responds right away and gets things done quickly. We are a large practice and sometimes have immediate demands. I appreciate everything Haley does to help with the digital aspect of our company.
Steven conducted a very thorough, comprehensive meeting regarding my website and marketing. I look forward to continuing to do business with iMatrix.
The customer service I have received from iMatrix has been great, especially from Shelby. They have always done their best to get my requests done in a timely manner. Phone calls work much faster, emailing can take a few days. They cant make all my requests a reality but they do their best and always willing to help.
Haley is the best! Super patient and kind. Her explanations of the information are exceptional!
I have been with iMatrix for many years. The company and support always go way above expectations! Recently, Steve S. helped my resolve issues that I have been having for a long time with Google reviews and PPC. I was so impressed by his knowledge and level of customer service that I am going to add the PPC management service to my services. Thank you iMatrix and Steve S.!!!
Ive had nothing but success since I started working with iMatrix! Steven and Alexis have always been a pleasure to work with and are extremely efficient when I get out of their way! Thank you!
Today Peyton helped me with a problem I was having for quite a while. I was dreading having to fix it. She patiently stayed with me on the phone and guided me to walk through all the steps needed to fix my problem. She was kind and calm and super helpful. Really appreciate the great job she did!
Very professional. Very helpful. Been with them for 8+ years.
I worked with Hailey today and she was so full of good ideas and suggestions and so kind and professional. I enjoyed this experience!
Kate was very friendly and helpful in introducing us to new features for iMatrix.
I would highly recommend IMatrix to anyone. They have done a great job on our website for our business. They are professional and you get what you pay for with a very quick turn around time.
Thanks Steven S. of imatrix. This is a pretty good idea, one I was not aware of, and now one we will put to use at our Wellness clinic. Good job!
Easy to work with and supplied the content we wanted!
Great experience working with iMatrix! Especially Cano. He helped us change over to a new website theme, and work out all kinks and changes weve requested very quickly, in addition to a lot of technical and development requests.
Customer of VetMatrix for about 8 years. The services provided are expensive and not terribly effective. The social media posts are ineffective. They recently hacked into my Google Business account after I personally denied their incessant requests. As a result of their hack, I lost 6 years of my own personal business work. I made an equivalent compensation request and they countered with a joke! The company I trusted to run my marketing turned out to be a disappointing fraud. s.r.