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Lisa Keith - State Farm Insurance Agent
2305 Historic Decatur Rd Ste 100, San Diego, CA 92106, United States
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Lisa Keith - State Farm Insurance Agent

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Mi
Review №1

Having multiple properties and tons of questions, Lisa and her staff were more than patient and extremely helpful. I highly recommend their service.

DE
Review №2

Abby from State Farm is the greatest. Hands down the most sincere professional in the business. When I needed her to be direct she was. When I needed her to be prompt she was. She handles business with passion and understanding. I from Fresno Ca. and I would recommend anyone in California to her at the San Diego Lisa Keith office. Best experience in a long time. Thanks alot State Farm.

Ke
Review №3

My place got flooded in Point Loma, back in July. My renters insurance was with State Farm, and they didnt do anything to help or assist me. Very disappointing that in a time of a crisis, that the they WERENT LIKE A GOOD NEIGHBOR, and left me high and dry. If you have an opportunity to go else where... then do it.

Al
Review №4

Lisa Keith was super friendly and she specializes in pet liability so if you are looking for renters or home owners insurance that covers all dog breeds she is the one to go to.

Ma
Review №5

Lisa is lovely! She gives you ALL the information and works with you for the best price available! I really appreciate her help!

Br
Review №6

I would recommend Lisa Keith to anyone looking for a great insurance partner. I know many others who feel the same. Lisa is very knowledgeable and truly wants to make sure that you are set up with the right insurance to meet your unique needs. She works with you end-to-end to ensure you get the best possible ‘white glove’ service.Its all the same, until you have a claim! She took great care of me and will be there when you need her. I loved the personal touch of picking up the phone and having an insurance agent that knows me rather than calling a customer service line and feeling like just another account in the system.Thanks Lisa!

Ma
Review №7

I really appreciate the work they do for their clients. They go above and beyond to help the customer with whatever they need. I would recommend Lisa Keith to anyone looking for a great insurance partner. I know many others who feel the same. Lisa is very knowledgeable and truly wants to make sure that you are set up with the right insurance to meet your unique needs.

Me
Review №8

Incredibly friendly and knowledgeable while providing a professional and efficient experience. Lisa helped me with a life insurance policy.

An
Review №9

Lisa Keith and her team (Specifically Kayla) are the best in the business. They understand that people are impatient today and are VERY responsive when action is required. Insurance is not something that anyone wants to buy however working with Lisa and Kayla make the process painless! Thank you ladies

Ka
Review №10

When I called the office Alisha Moore was very helpful and friendly. She had a lot of knowledge about company policy and she was able to point me in the right direction. I like knowing that she wasnt just out to make a sale. She made sure I did what was best for my family. Thank you Alisha for your help!

Do
Review №11

They were quick with their response and helpful. Lisa Keiths team at State Farm are great at what they do, and stand as a testament that State Farm Insurance is for sure the good handsome people for sure!

Da
Review №12

Lisa and her team did a great job of helping us get the right insurance for our needs. I hope I never have to use the policy, but having State Farm insurance means I have one less thing to worry about. Highly recommended if you are in the market for any type of insurance!

Ti
Review №13

I was with Lisa for 3 years, not because she was great, but because I found her online and needed an insurance that covered my pitbulls. We dealt with a lot of hassle during the process to purchase our home and I was working with her throught this time. Our lender screwed up papers left and right. Which meant I had to keep asking Lisa if she could please rewrite the policy costs and redate the start date for our insurance . Needless to say it was a stressful situation and through it she questioned me, made comments that she had never been asked to re do a policy so many times as if I was putting her out. Isnt that what you do all day is write policies? She is very condescending when speaking to her over the phone, or when asking questions, or trying to lower your price on your policy.I tried to change insurance a couple years ago and needed the declaration page from her for the other insurance agent. She never gave it to me. This was the first time she actually was nice on the phone and wanted to help instead of giving me the declaration page,s o I could change ins. she hard sold me on why it wouldnt work with this other company and how much money I would loose. So I stayed against my better judgment.My policy hiked drastically after an accident. I chose to leave, but without telling her this time around. Needless to say she was short with me and not helpful. She then dated the cancellation date incorrectly. It is illegal to be I insured with more than 1 company at a time in Cali. So I emailed her nicely explaining I think there was a typo could you please update. 5 days go by and not a word from her. No response to my email no call. Nothing. She has just ignores me after I canceled my car policies, but I still have home owners ins. with her.I am changing agents and keeping state farm. The company and insurance and coverage is great. You do get what you pay for. The agent needs a lesson in how to conduct herself. Learn to be more friendly and helpful and lose the attitude. Its your job, you arent doing anyone favors. Respond in a timely manner! Update your clients on whats going on. I had to call the 800 number to find out that she submitted the change the day after I emailed her, but could not be bothered to respond to her client. Rude!

GL
Review №14

Very unprofessional and rude. The front desk person or who ever works at that office especially Alisha Moore does not want your business. I am not sure how they got most of the 5 stars, must have paid someone to write 5 stars review. If you want to know the truth, read the 1 star first. I contacted them because they have good rating but it is totally opposite.

Jo
Review №15

Kayla Hitson is a great agent and she is very good at what she does . I needed a unique investment property insured and I called around many places to see who could insure it but didn’t get much follow up . Kayla and Lisa were on top of it and I was able to insure with no problems at a very fair premium . I will recommend them to everyone!

Su
Review №16

They were able to offer me a lower rate than my prior agency and are always attentive to my needs. They are quick to respond and always pleasant! Great service overall.

An
Review №17

I dont know about you but as a guy I hate dealing with my auto insurance. I have to be completely honest and tell you that when I called into the office to get a quote because I felt I was paying way to much money and we all can use a little savings. Found out that in fact I was paying to much money and they were able to save me about $40 dollars a month. AMAZING!! The girls in the office are wonderful and very well informed on what is going on with my account and if not ALWAYS call back by the end of the day to let me know. I will continue to refer all my friends, family to her office. They even gave me a gift for the referrals. Very kind hearted.

jo
Review №18

Lisa and her team did a wonderful job answering all my questions. They were quite patient, and walked me through each step carefully to make sure I got the best possible policy. Thanks again everyone!

ka
Review №19

Lisa Keith is professional, knowledgeable and personable! I highly recommend her for all you insurance needs. We have had nothing but great customer service from Lisa and her staff.

Jo
Review №20

Worst agency I have dealt with with many reasons starting with one of Lisas employees that always gave an attitude when I called. She refused to do anything about the employee even after I told her numerous times about her. They dropped my renters insurance policy after I used it once. They also dropped my jet ski policy because of the renters insurance claim (makes no sense). The final straw was when I was quoted $15 for insurance on a golf cart and the premium actually came back as $80+. I would not recommend this agency to anyone. The only reason I stayed around was because of the pain it is to switch but when i did, i got much better rates and better service.

JO
Review №21

The best experience with Kayla. She was friendly, very responsive and everything was handled easily and quickly.

Ch
Review №22

I have been a client of Lisa Keith State Farm for the past 6 years. I have several insurance policies with her office from my car insurance, college funds for my children and insurance for my house and wedding ring. Anytime I have a question I am able to speak to someone right away and they always have an answer. I have delt with many insurance agencies before and Lisa Keith and her staff have been the most professional, friendly, easy going and knowledgable agency. I would recommend Lisa Keith State Farm to everyone I know.

Jo
Review №23

I accidentally gave a 2 star do to butt dial. The agent called my wife freaked out on her and now here we go.

Al
Review №24

I moved here from Florida and love this office! They give great customer service and are so knowledgeable.

Ch
Review №25

Lisa’s office and staff are th best. They have helped me so many times and are always the epitome of professional. Thank you soooo much!!!!!!

Se
Review №26

Nothing but exceptional service everytime I call or email! Quick response times and they are always looking for ways to give be me a better value.

Ev
Review №27

They are always available to support.

Bo
Review №28

They are always very nice great customer Service and helpful

Information
4 Photos
28 Comments
4.3 Rating
  • Address:2305 Historic Decatur Rd Ste 100, San Diego, CA 92106, United States
  • Site:http://sandiegosinsurance.com/?cmpid=ul3m_blm_0001
  • Phone:+1 619-694-4788
Categories
  • Auto insurance agency
  • Insurance agency
  • Home insurance agency
  • Life insurance agency
  • Renter's insurance agency
Working hours
  • Monday:8:30am–5:30pm
  • Tuesday:8:30am–5:30pm
  • Wednesday:8:30am–5:30pm
  • Thursday:8:30am–5pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:8:30am–5:30pm
Highlights
  • Women-led:Yes
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