Highly recommended, excellent costumer service and very competitive pricesCecilia Luna and her team always makes sure to walk the extra mile for you,make yourself a favor and next time that youre looking for insurance give a tryYou wont regret it.

I’ve been with Cecilia Luna for two years. She and Magnolia are awesome! They are quick to respond, courteous, and very easy to talk to and work with.Don’t hesitate to call!I’m moving and switched agents purely out of convenience, but rest assured if the new Allstate agent is anything less than Cecilia, I will come sobbing back.

Cecilia is great! Went overboard to help me get low cost insurance! Thank you.

Cecilla and staff are very friendly and welcoming. They provided exactly the information I needed for my life insurance policy. Promptly responsive, and trustworthy. I highly recommend their professional approach to customers service and willingness to care and put forth the effort to resolve any of my issues and concerns regarding my policies.

She’s been my agent for almost one full year. I was shopping around for a better rate on my insurance and I was hooked with Cecilia’s customer service. Every time I’ve had a question or had to change cars on my account, Cecilia was always very helpful, knowledgeable, and acommodating. The other members of her office have always been as equally helpful. Anytime Cecilia was unavailable they had the answers to all my questions and provided great service. They always remember me and made me feel welcomed and appreciated. I highly recommend this office to anyway looking to have a quality insurance agent.

I used to have Farmers insurance and I was being overcharged for the coverage I wanted on all 3 of my vehicles. Cecilia and her staff at Allstate were able to get me the same amount of car insurance coverage at a much more reasonable price. The excellent customer service that I receive each time I call with questions on my coverage made me feel as though they were trustworthy and honest. I also purchased renters insurance and life insurance policies for my whole family.

Communicative and very helpful; also are always there, which is nice

Love the staff there. Cecilia helped me out so much and so did Amparo Liz. Thank you ladies for making me feel at home when I go there and for answering all my questions in a professional matter. If you need life insurance or any type of insurance go here. These ladies know what they are talking about.

Worst customer service, never answer calls and when does answer she has attitude

Cecilia and her staff are very professional. Customer service is great! They took the time to explain coverages and answered all my questions. I am very happy with Cecilia Lunas Allstate Agency! ”

Great customer service! Cecilia, Liz, Maggie and Krista are always very friendly and ready to help with any questions I might have. I definitely recommend them to friends and family.

They made getting insurance easy. Not only did i buy a car insurance, i was also able to get renters and life insurance. Thanks Maggie for always answering my questions!

TL;DR:These girls will say anything to close a deal. Maggie (the salesperson) guaranteed that my electric bike would be covered, but almost a year later when the bike was stolen I found out it was NOT.According to Liz, the office manager, Maggie was fired a few monthes ago and they have no record of the conversation with me so they cant help me.Bottom line, I lost thousands of dollars because of lies of this insurance agency.Full Story:About a year ago, I came in to this insurance agency to get a quote for auto and renters insurance.I had a special requirement to insure my recently acquired e-bike after I was told by my previous insurer that it wouldnt be covered. I inquired with multiple insurances and finally got the response I wanted from this agency. Maggie confirmed that there would be no issue and the electric bike would be covered.I asked if there was a limit and they confirmed that the limit covers my bicycle. It was all smiles and sweet talk and I had no reason to suspect anything.It wasnt until last month that my garage was broken into and the bike was stolen. I was disappointed but in peace because I knew I was insured.I filed a claim through their office. At this point, the girl that assisted me promised that the claim would go through in no time.A day later, AllState rejects my claim and points me to a clause on page 15 of the insurance policy. After a conversation with the AllState rep I realized that Ive been scammed. AllState directs me to the agency that promised me false coverage.I went in to their office to talk to the person in charge and was sitting in front of Liz, the office manager.Liz showed no sympathy. She said Maggie is not working there anymore since she was unreliable (seriously!? you think!?) but unfortunately they have no record of the promises made and therefore they cant do anything to help me (how convenient!?).I learned a $2k, very expensive lesson - never trust an insurance guy and always ask for everything in writing.

Liz and the team at Allstate are fantastic! Providing me with great service and competitive pricing for all of my insurance needs!

Amazing customer service and positive atmosphere. They explained my insurance coverages with lots of detail!

Best Service ever

Very professional and very friendly

I like it and very good