I love the DMV services offered here!! Id pay the membership fees just to not have to deal with the DMV!!

Life savers if you drive. Also good insurance for almost everything 👌

Its nice to have AAA near by with fully staff professionals. Hardly any waiting all. They are courteous and answers all the questions you may have either auto or traveling, they have it all.

First of all- I LOVE my car insurance and advisor Matt. He is super helpful and answers all my questions super promptly- totally makes the experience enjoyable.Why I’m rating this so low is just because of recent management of this location- I had to go two times this week for DMV services and had to wait over an hour each time. It used to take 10mins- may as well go to the DMV for how long it takes.Staff is super helpful and friendly- just need to figure out this waiting problem. Can’t even make an appointment.

The dana point location is awesome. Ryan helped us do a title transfer that was on the complicated side. He knew exactly what to do and it was a pleasure having him help

Went in and got a handicap placard for my 90 year old Dad. Was all done in minutes. Nice clean and pleasant people

Excellent, proactive customer service done right and quickly. Well worth the money for the convenience and time savings.

Excellent services. I was there not long and the fixed all my problems instead of going to DMV. I greatly appreciate it.👏🙏

Tried to get the title changed on my car for 3 days in a row and AAA made it difficult with long wait times. Couldn’t make a payment, had to wait in line all over again. I ended up going somewhere else and got it changed easily.

44 yrs of excellence. You can pay tags there and walk in instead of DMV and they have slot of travel suggesions. Looking forward to traveling again soon!! Covid 19 will most definitely end. Cases are down and should stay that way! Building your amuniety 👍

I have always found the employees at this location friendly and helpful. I went this morning and it was a little different because of Civid, but still very organized.. I went to get Triptiks and maps for our vacation. Gerri assisted me and she was so accommodating and very helpful. She made good suggestions and made sure I had everything I needed.

Ive been coming here for over 10 years. Due to covid capacity, is limited. Very understandable. However, the customer service has gone down the drain. I was quoted a 25 minute wait time and I would be contacted in 15 minutes. Was never contacted. I walked back to the counter after 25 minutes not being contacted and they advised to get in line and it would be another 15 minutes. Over all time... 1hr 55minutes. It would have been faster to go to the DMV considering no one is there due to covid. I pay an annual premium for this service and considering the lack of transparency i feel its not worth it. No one cares.. plan accordingly its not a typical 15-20 minute turn time.

Great experience. Transferred title for a car I bought in just a few minutes. Extremely friendly staff made the experience 100x better than any DMV.

Normally dont post a negative experience. However, the individual who was suppose to assist us with DMV registration was condescending and rude. I deal with customer service everyday. I have used AAA services for years; been a member for 40 years. We were treated as a nuisance.I understand everyone can have a bad day but this individual did not want to help from the start. What really took the cake was this person referring to me as a very condescending term. The only reason Im not giving one star is because they have done a good job for me in the past and Im sure will in the future. Just want to get their attention.

Excellent service! Helpful & informative.

Waited forever to do my car registration. We gave them our name so they could text us when to come so we could do run some errands instead of waiting. They texted us, but when we got their they didnt have our name. Turns out the put Atterson instead of Patterson. We got the text saying were never one, but then they put us to the back of the line. We waited another hour in line even though we did the texting method so we didnt have to wait. They kept getting as because we were not all 6 ft apart even though we waited for an hour.

Even though it was a wait....the guy at the door told us to do an errand or get coffee, etc, and they would text updates and when it was our turn! It was great...we did a couple of errands and got a text, went back and walked straight in and had great service. Everyone was so helpful and pleasant! In these unprecedented and stressful times, its nice to have a little piece of normal life.

The process was fairly easy and the wait time was not too bad (probably because we went first thing in the morning). All of the employees were very nice and helpful except for the first agent we had. He was rude, insulting, unprofessional, and unhelpful. He also did not wear his mask properly until we begged him to and he mocked us once he finally agreed to put it on correctly. He was so unpleasant that we ended up switching to a different agent who had no difficulty doing the job well and without malice. I am choosing not to put the name of the bad employee, as I am aware people have bad days that make them act out very poorly, but I want to make AAA aware that one of their people might not enjoy working there very much...

Their web site is simple except finding payment history.

Fast service for registration renewal even with limited staffing due to covid-19

Asked Todd Leong on six separate occasions to remove me from the mailing list. No response and continues to mail. Called multiple times.

Beats going to the DMV. Great people and great service.

Always so kind and helpful

Best AAA Office in Orange County! Service Plus!

As with everything now adays wear a mask and get in line, answer some questions and if youre doing DMV, as I was, you get into another line. Did I mention this is all done outside?!? Once you get to the front you hand over your paperwork and check, they take it and 5 minutes later bring everything back to you in a plastic sleeve. Voila youre done.

I have had AAA for 55 years or more. They have been wonderful to me as long as your honest about everything with them. I will never cancel my AAA for as long as I have a car and home. Love Marge I was on my dads car policy in 1962 with my first car which was a 1964 and a half Ford Mustang. I loved that car. Right now I have a Ford Fusion 2016.

Convenient location and it has DMV services.Also has a ramp foe disabled access

Helped me fast and professionally, worked with me through every concern!!

Our agent Micah was great help with our automotive insurance needs thank you

Stopped in to sign up for road service. Matt provided really quick service.

My tags expired the same day I decided to go there all just to avoid the long wait at the DMV. Let me tell you, it was so fast and easy I was in and out in 5 minutes

Very Good Customer Service. Lots of Parking. Very Helpful. 30+ Years Membership.

Always on point, even when I gotta pay.. DMV paperwork handled with no line hassles👍👍

In this location you never wait more than 10 minutes. So easy and fast

Very fast and professional with full Covid safety protocols.

Fast, efficient and very helpful!

Very efficient plate renewal, sanitary, outside set up & speedy!

Fast, friendly service

Ryan from AAA service was extremely friendly, helpful and a talented diagnostician. He kept trying to solve our problem and he found it was a simple fix-it fuel pump fuse. Thank you for saving my mothers day Ryan!!!

Great services. Quick, easy, travel agent is great too! Mrs. Z

Everyone here was incredibly nice and very efficient. They even stayed overtime to help the overflow of customers.

Just like dmv lines out the door

Travel department is AWESOME!! I have booked all my trips with representative Allison!! While on a vacation in Europe, my family and I ran into an issue with the Paris leg of the trip.. Allison personally took the time to clear things up and create an amazing rest of our vacation. I have been happy with San Clemente AAA for over 10 years.

Best travel agents ever 🤗. Super helpful with my insurance, and when I need help with a tire, battery, anything almost, they are there really fast.

Great service

Very good 👍.

You can handle so many things at your local AAA office. Car tags is such a plus.

I have been to this AAA location a few times to handle DMV and insurance needs.Each time that I have come here, my experience(s) have been nothing less than excellent.There are no long lines ( like at the DMV ) and their customer service is always on par. Another cool feature is that there are comfortable chairs in their waiting area and several types of literature to read and TV.Additionally, I switched my Auto insurance from Progressive to AAA because their prices are significantly lower.

Great staff with all the answers.

Be prepared for a long wait. Around 1 p.m. weekday I waited more than an hour for a notary. A Saturday mid-morning wait to change a registration on a car I was selling took nearly an hour. Bring a book. Location is hard to spot as it is in the back of the lot near a gym.

The ppl are nice

I was greeted with smilesI was helped immediately, I watched others be treated exactly the same. I had tag issues when I got there and I left happy and felt they had taken care of my problem. No big lines, they take care of some issues that save time and energy for you and the DMV...I personally very happy with my choice to have triple AAA and I have been with them for over 10 years and will remain a loyal customer.

Very good customer service. Lots of parking. Very helpful.

I am so late with this... Sorry Gerri Markham.... You have helped me out twice now getting the RV registration straightened out. You know your stuff!! Without you I would still be battling CA DMV.. Again, thank you

Very. Fast, friendly, efficient service

I just become a member few months ago so i am a rookie but let me tell you something my friends i received a high class customer service which i havent experience for long long time.I always back the positive .

Loved the place ! The people work there are professional and amazing !One not so good experience and wish theyll fix that soon. Otherwise really helpful!

They helped me perfectly.

Visited this location 3 times in 3 years for both insurance and DMV matters. Have received excellent service every time. The time saved by no longer having to go to the DMV (and deal with often apathetic civil servants) is worth the membership itself.

If you want AAA to return a phone call for insurance, this branch, nor the 800 number works. Neither return calls. Try a different insurance company.

Great service

Was told 20mins and waited an hr to never get served. Had to go to work. Just needed to pick up a registration sticker which takes 5 mins tops. They werent even that busy

Nice and helpful staff!

Long wait at 2 pm. Nice staff

I always have a great experience there, theyve helped me with some paperwork that the dmv was making really difficult for me to submit. Nice people and knowledgeable

Registration fast and easy!!

Ask for Noal Powell..awesome agent.

So much better than going to the DMV. Staff is friendly and helpful!

It takes between 30 min -95+ min for them to answer the phone for an ins quote every day that i have called. If you call after 3:30 you probrably will get the recording that they have closed.

Change of ownership done in 2014....for 2 years new owners never received a single piece of mail from DMV. The Tags went to the old owners home, the notice of fee dues too.

Easy process

Good dmv, good insurance rates

I love this club!

Always great service!

Very incompetent

Best

Really helpful staff.

On time

No help

Fast and efficient

Its clean

Great Staff!