My grandpa Willy is a 89 year old immigrant who is not easy to understand and doesnt ask anyone for help. Recently he had a difficult time finding a pool supply place to buy stuff for his pool...well that was until he luckily found Amir at this location. My grandpa was so happy that he was able to do the ordering himself since a lot of places had a hard time understanding him, and also he finally found a friend to help me. Amir literally went above and beyond to help my grandpa. He helped my grandpa as he was his own. If youre looking for great customer service and also goold selection of goods offered come to this location and ask for Amir. Highly recommended!

The guys at the store are pretty good. They try to be as helpful as possible.However, I will NEVER EVER contact Leslies for service calls again.Our pool heater was not working properly and I made the mistake of contacting Leslies initially. They informed me that it would cost $150 for a diagnostic and asked what was wrong and the make and model of our heater. I was informed, incorrectly, that the technician would bring common parts and could repair it if possible for the $150. After waiting for about 3 weeks for the appointment, a technician came out and looked at it for possibly 2 minutes and said we probably could use a new heater $3,295.19. If we did that they would credit back $90 of the $190.42 for the diagnostic service. We were informed the diagnostic service was $190 because there was also a $37.00 charge for making the trip.Alternatively, we could repair the heater for about $1,500.00 which he later revised to $655.12 when we asked for a written estimate for the repair. ( It was $1,500.00 when we were discussing replacement versus repair)We decided to go with the repair and called to set up another appointment for the actual repair and was informed that we needed to go to the store to order and pay for the parts first. The store manager subsequently said we could order and pay by telephone with our CC.I know, a long story but I contacted another outfit after seeing his reviews and it was like night and day. He was prompt and courteous. After discussing what the technician said was needed, he provided us with an estimate slightly less than what Leslie quoted.Miguel was unavailable on our appointment day and his colleague Will came instead. Will was also prompt and courteous, but also super knowledgeable and helpful with other aspects of pool ownership.He repaired the temperature sensor only (Leslie quoted 2 other items that needed to be replaced) and we were charged for only the sensor replacement for a grand total of $286.12.Not very decent of Leslies at all.

The manager Mr. Amir is an amazing guy, He is very welcoming and helpful. He helped me with all my chemical needs and educated me in how to go about using them. I have been in the store maybe 5 times and he has helped me every time with a very kind and respectful attitude. He is the reason I keep going back instead of using online services. I live 15 min away from the store. If you need someone who is truly caring and wants to help you with your pool needs he is your guy. He treats his store like it’s his own and takes pride in his work. I wish all retail store managers were like him! I recommend this location because of him, I used to go to the one in San Mateo but that one is closed now! 👍👍

Amir is a very helpful and friendly professional. He was highly knowledgeable. I know so much more about pools than before I met him. He’s done an excellent job managing his store.

Amir store manager is eccelent and very professional.

Alex really knows his stuff. Did chemical tests with no computer. Good stuff.

Repair pool cleaner. Bought pool paint. Great quality

Awesome, friendly educated staff.

Decided to shop locally for a few pool supplies we needed. Really glad I did.Got everything we needed and Alex saved me money too. Thank you!

Good place for pool suppliesBest time to visit 10: am to 11:30 am, and 2: pm to 3:30 pmBefore and after lunch to avoid the parking problem

Good advice, great smile and patient customer service.

Chain pool supply. Assistant was young...booklet knowledge...not much else.

Stock is complete and staff is helpful but with current gas line work San Carlos access and parking is awful.

Staff not overly knowledgeable. Products are expensive.

Good resources for pool owners

Reliable information on my pool questions.

Love the business here!

Courteous & helpful

Lots of pool equipment.

Friendly staff