So far my experience of this place has been subpar. It has taken MONTHS (as in 5-6 months) to get my son assessed and eventually get him referrals for the help we as a family need for him. Nearly every time I call the phone rings and rings and eventually tells me that no one can pick up the phone. It’s a miracle if they do pick up. They are friendly when they answer but it’s such a rare occasion that they do. When my son was assessed, all of the experts were very friendly. I thought that the OT therapist Joyce Cabrera was excellent and worked SO well with my son. I wish she could be our OT therapist forever.Unfortunately it takes really long to get the help needed for those on the spectrum. The whole ordeal with not answering the phone really hinders things and makes things take longer. I have questions about some of the referrals I’ve received for my son recently and I have no way of asking about them, which really sucks because they are only good for a limited time.

Tried an eval, took months to receive their evaluation,which was not even an official diagnosis. Was told a follow up for official diagnosis could be 8 months away. No waitlist, just wait for a call they said. Double check at 6 & 7 months, to see if an appointment could be made yet. Was told they were full and theyd call. Called at about 8.5 months and were told itd be 4 more months. Got a letter a few weeks later saying they couldnt reach us and referral no longer valid. Same phone number weve always had. They never called. Called insurance, who did another referral to them (despite us requesting someone else). Yet again, another letter saying they couldnt reach us. Liars and cheats. Zero help. Go somewhere else. Im a polite person, with a child that needs assistance. My child doesnt deserve to be ran around like this. This center is the perfect example of what parents and children with autism experience, that causes such turmoil and setbacks. edit: Health insurance had correct information, as did record on file. Voicemail wasnt full and there were zero missed calls/attempts. Confirmed number over the phone multiple times with insurance and the office. Waiting for further child development and intervention results were not applicable here. I stand by my review.

The actual appointment for my sons assessment was great. they were very helpful asked a lot of question everything went great. its the after part they need to work on. the assessment was back in February and i was supposed to get the result four weeks later. its the middle of may and still nothing. i have called at least 5 times. left messages send emails and still nothing. my son needs help now and i cant get that help without an actual diagnoses which should have being provided 2 months ago.

Yeah, literally just called for the first time and already know this is not the place for us. The receptionist that picked up immediately said Can you hold? with complete attitude, then didnt even wait for a response and put me right on hold. Wow! Anyone who is involved with Austism in any way shape or form knows that calm understanding and compassion is key in every situation. Im sorry but if they cant even hire a receptionist that understands and exhibits that behavior... than I have no confidence in the rest the the staffs abilities.

Great experience. Thank you!

Great place.

Just love how they communicate with my son and how they treated him . Good staff

Went for a reevaluation for my adolescent. They sent a final report with many incorrect things in the report. This place seems to only want your information for their research. Weve received several referrals for genetic testing, psychological evaluations with medication and the like. All of which are completely unnecessary, not to mention wasnt previously informed of. This place doesnt seem to have its patients best interest in mind.

Yes horrible services they said my son is fine and now after going to another place he has autism. How can he be fine? He is turning 6 and speaks in a two work sentence.

Took my Son after months of concern. 1st Evaluation was approximately 1 hr long. Questions on family history and home life. Psychologist watched him play for a little while then told us she would take the video of the session and get back to us in 2-4 weeks. (whichwas being recorded so she could look it over with her team later).4 weeks later, NOTHING. So I start calling, no answer. I leave countless voicemails with no response.After 2 month I received a letter in the mail with a list of recommendations they had.No diagnosis, just recommendations and if in 6 months he shows no progress bring him back.HORRIBLE! All they did was use my son as subjexs for study, my son needs help and I am completely in the dark. Im am not only hurt but deeply disappointed.

Most horrible experience I have ever had to put my son through! They misdiagnosed him 3 times in 4 years!! The staff, especially the students were incredibly rude and impatient with him. If they are going to be working with special needs children they seriously need to reevaluate their attitudes! I ended up taking him to irc and got him diagnosed immediately with autism and by far had a far more pleasant experience! The staff at irc were really professional, kind and compassionate to my son and myself! I would never in a million years take anyone of my children here or recommend anyone bring theirs!

Who had a good experience? Expect to wait almost a year. We were seen in May 2018. Someone who isn’t a dr suspected absence seizures in my son so they sent us to get an EEG. I never heard from a dr about the results of that test. It reads that he was diagnosed with them but I’ve never been called. Expect to do their job of calling back. They were supposed to make the referral for an EEG but every time I called Loma Linda it wasn’t there. I had to call ACE center every week for a month and don’t call on Friday because no one in charge is there. Save time and go somewhere else. This place is horrible

Excellent service👌🏼but 2nd assessment takes anywhere from 6-8 months to schedule😒

Helpful and kind staff members are a plus in my book. This was a great experience.

Very organized . no long waits . usually a 2 part assessment. Went in for my 2 year old

I didnt have to be on a waiting list they took they got me in right away for my son

Had a good experience. Everyone is friendly and work great with the kids.

We went for the first appointment. 8/9months for the all day observation ...

Ive called three times no answer left three messages no response...So they called me back after a bad review and I missed the call... Ive made 2 more attempts and its still no response...

Excellent team of professionals.

Great doctors and specialist...

Very helpful friendly staff

Great staff

Poor service

They attend very well

Good place with Spanish speaking staff, small but with excellent space.

Excellent help for children.