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Infinity Catering & Event Services
9200 Broadway, San Antonio, TX 78217, United States
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Infinity Catering & Event Services

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Re
Review №1

Sadly I have to post a very bad review... planned a banquet for my company used Patty last year (2017) everything was very nice! Used her again this year for same banquet same venue, different theme... guess I should have had her send me a picture of her vision vs. ours... for a rustic theme tables were White on white on white small dirty burlap table runners on tables, and brown charger. Some of the table cloths smelled soured, and chair covers also white were dirty and torn in places. I made the mistake of asking Patty (owner) what else was going to be put on the table ... nothing, looked terrible! Then she stomped around the venue, mad because I questioned her decor I guess, and argued with me about what we did last year, then was rude to my staff and guests the entire evening. If I had not had to feed 120 people that evening and had time to hire someone else I would have fired her immediately! I am the paying client, she is not cheap and is very, very unprofessional! Her husband did the food It was very good! I would never recommend her to anyone ever!

El
Review №2

Patty is an angel from above. She was super sweet and helpful. She did the linens, catering, and flowers for me. I was not dissapointed at all she made it look breath taking and I was so pleased with her. The only small conplaint I have the flowers where a tad bit old other than that I would definitely recommend her. The food was delicious and any leftovers they pack up for you to take. They stay behind and clean the top of the tables and they cut the cake for you. They were so helpful.

Am
Review №3

I was so excited to have a chocolate fountain at our wedding. It was my big splurge! And it was almost a disaster.My agreement was for them to be set up by the time our ceremony ended and they would serve for three hours. That did NOT happen. They had not showed, so I had to get one of my guests to call and track them down. Their (Patty and her husband) excuse was they were lost. They both had iPhones in their hands the whole time they were there - with navigation. They were not lost, they were late. There is a huge difference. Once they finally got the fountain setup, I quickly noticed the 6 selections of dipping items I had selected were not at all what they brought. They brought whatever they wanted to. In addition, after showing up an hour late, they still left at 8:00 as if they had showed up on time. If youre late and you agreed to three hours of service, you should still provide three hours of service.Luckily, most of my guests never knew what was going on and loved the fountain, but their service and delivering on what they agreed upon were poor.In addition, the day before my wedding, Patty called me and asked me to make my final payment, which I had already done over a month before. I had to spend over an hour getting a copy of the payment and sending her proof of it. This was absolutely infuriating. Easy payment management would have prevented this from happening. Especially the day before the wedding! I do not recommend them at all.

Am
Review №4

I would not recommend Patty and her company to anyone I know for any services. She did our dinner, bar, flowers, day of coordination, and decorations. starting off with the dinner, it was a good dinner and there was enough for everyone and it was not cold! As for the bar, her brother was on of the bartenders and they were pouring the liquor really heavy. During previous meetings we discussed NOT serving liquor at the cocktail hour because we would run out during the reception. Some how the liquor was served at the cocktail party and we did run out AT THE BEGINNING OF THE RECEPTION!!! but she was willing to send someone to get alcohol. so my husband gave her $300 and told her to buy more. we never got a receipt from that so who knows how much she spent. The flowers, honestly i did not even take the time to look at the center pieces so i cant give any feedback on that. but what was most upsetting about the flowers is that my own FLOWER GIRL did not have any flowers! she also did not have any flowers for my 2 junior bridesmaids. I did not notice this because I was wrapped up in being the bride but my aunt asked Patty where the flowers were for her daughters and she told my aunt that i never ordered them!! she straight lied to my aunt and she was not responsible enough to own her mistake. the flower girls and 2 juniors are on my invoice AND she texted me that week to ask again and i included them on that text. She was also supposed to drop off my flowers to take to the Virgin Mary and she did not, so my sister was running around during the ceremony trying to get the flowers from her. Day of coordination, this was without one doubt THE biggest waste of money! i touched base with my DJ and cake lady the Wednesday before the wedding just to make sure they knew what time and where to go and they had not heard from Patty. now before i asked Patty to provide this service i asked her if it was just day of or if she was going to contact my vendors before hand and coordinate that. She said yes, and obviously did not follow through. Around 8 pm she approached me and told me she had to go run to get something she forgot something. so for 1 hour she disappeared and we cut the cake without her. during cocktail hour, it was about 55 degrees outside and it was overcast, so it was cold and our cocktail hour was in a courtyard. She would not let any of our guests in the reception hall, we had a fair amount of mommas with little babies and older guests. I was obviously not there but some guests told me that she was just running around yelling at people. not acceptable at all. the only reason i believe that she did that was because as we were getting ready for the sparkler exit she was yelling at my guests to get out of the hall RIGHT IN FRONT OF ME. yikes.Decorations, we provided all decorations she really just placed them. the only sad thing i have about that is that they broke a mirror when transporting it and they didnt tell us about it after going to pick it up. honestly she was great in the beginning, very attentive and always responded to me quickly, but the closer we got to the wedding the less she communicated with me. The only reason i booked with her is because she included the china with the meal and i should have done more research on her before signing. also she included spandex chair covers for free so that was nice it really added a lot to the hall. If you do book with her you really really REALLY have to stay on top of her. Like a lot.

Ja
Review №5

This is an impressive wedding and event venue at a great price. Patty & Dennis are very professional and its basically a one-stop shop, from catering to floral to linens.

Mi
Review №6

Sa party planning and rental was such a great company to cater and provide linens for our wedding. Im only embarrassed that it took me 4 years to write this review. The food was absolutely delicious, the linens were beautiful, and the owners went above and beyond for us that day. I was in RN school and my husbands company shut down the week before our wedding so things were really hectic but the owners stepped in and allowed us to have a fantastic worry free day. I had a stroke 6 months after the wedding so reviews and thank you notes were the last thing on my mind but as my anniversary comes up, I just had to say thank you for the wonderful memories I have of that day.

Ch
Review №7

Always helpful, friendly. Great food and wonderful service! Only event planners Ill use from now on.

Sh
Review №8

My husband and I recently planned our wedding reception at the San Antonio Banquet and Event Center. We met with Patty to discuss the reception. She was friendly and seemed very accommodating. We explained what setting we desired at our reception, discussed food options, approximately how many guests we expected, signed a contract, paid 50% of the anticipated cost and left with a promise that we would have a food tasting at a later date.I waited and never got the e-mailed food menu from Patty. A few weeks later I called her to set up the food tasting, I must have called her three times, and left messages telling her I was calling to set up a food tasting, but she never returned my calls. I text her two times to set up a tasting. She didnt respond to my text messages either. I called her a fourth time and she answered the phone like it was the first time I called her. She set up the food tasting about four weeks away on a Sunday evening. A few days before the food tasting date, I called Patty to make sure we were still going to have the tasting and to tell her I wanted to see a table set up like it would be the night of our reception (take a lesson girls.....if you EVER use her make her do this. After reading some of the other reviews, you will be glad you did). She did not answer my phone calls. She did respond to one of several text messages and let me know we were going to have reschedule the tasting because she had no staff working that day (keep in mind she set the date for the tasting). The tasting was rescheduled for the following Thursday. Tuesday morning Patty texted me and told me we were going to have to cancel because she was going to be out of town. After some back and forth the tasting was back on for Thursday. I reminded her I still wanted to see a table decorated like it would be the night of our reception. Patty was not at the tasting, another staff was, and it was wonderful, pleasant, genuine. The food was delicious. The table was beautiful. Jenny wrote some additional questions for Patty. We wanted to add brisket to the menu, but wanted to know how much it would be per person before we made the final decision to add it. We also decided to get our cake elsewhere.After the tasting, I made no less than five attempts to contact Patty about the cost of the brisket. She ignored my calls, ignored my text messages, and ignored my requests to get a price for the brisket. My husband called from his phone the night before our reception to see if she would answer her phone and she did. She gave him the price per person for the brisket, and we added that to our food selection.The day of the reception, I went to the venue at 9:00 A.M. to make sure everything was like I wanted it to be. It wasnt. They had the wrong color linens on the table, and the wrong burlap on the table. I let that go. Then Patty came out with some wiry looking wood in a glass vase and said she had those left from the night before and wanted to know if she could use those as my centerpieces. I told her No.We had 14 tables. There were three tables with no arrangements. We went to see what was taking so long for them to get the other three arrangements out. No one was back there. I was livid. We had to make arrangements for the other three tables. NOT cool at all. The arrangements they made were pretty, but they were supposed to be silk flowers in vintage white lanterns and sitting on chunks wood. They were nothing like that. They were in brand new silver lanterns.The wait staff were very good and the food was good also. Hilda and Edward were fantastic.We had to clean the bathrooms, they were very dirty, the floors were not mopped prior to our reception, like Patty said they were going to be.Heres the bottom line, Patty does not return calls, she does not do what she says she is going to do, she doesnt answer text messages. I WOULD NOT recommend this place for any event.If you want to be involved in the vision of your event, GO SOMEWHERE ELSE!

Ma
Review №9

We hired Patty to handle our florals, decor, set-up, and day-of wedding coordination. We also used her husbands catering for the wedding dinner. I thought I had explained my vision and expectations to Patty very clearly (with vision boards, photos) during multiple in-person meetings, emails, and phone calls.On the wedding day, I left my trust in her to deliver on the florals and decor since I was the bride and wanted to enjoy the day. In hindsight, I should have checked everything before guests arrived, yet time was not on our side on such a busy day, and this was Pattys job to deliver on what we had discussed.Leading up to guests arrival, I was in the bridal suite getting hair/makeup done, and Patty kept on reassuring me that everything outside is fine. Just after looking at our professional photos, I feel like she skimped us on florals, using very small mason jars for centerpieces when she said she would mix large round vases to compliment taller glass vases. We had discussed there being salad plates prior to guests arrival; there was no salad at all, leaving empty chargers at each place setting, making the tables look very plain. The archway she had decorated outside for the ceremony utilized the white silk flowers we had given her, yet she last minute added hideous gold tulle accents bunched up around the arch. She also used the same tulle tied as bows on the end of the aisle chairs, which was extremely tacky.As a day-of-wedding coordinator for time management and staying on top of things, Patty is fine.But I WOULD NOT recommend her for any type of creative piece to your wedding, including florals, decor, set-up. She just lacks taste. I am having to retouch our professional photos now, digitally removing some of these tacky items from our album. Advice... look elsewhere for floral and design!

An
Review №10

They did my wedding in July. My husband and I planned this for a year with what I want as far as decorations and such.. they totally forgot a lot of things and did not do what I had asked at all. Missing light fixtures, the wishing well was wrong, the placement for the cake was not there, the menu was all wrong and the center pieces were all wrong. The only thing they got right is my colors purple and grey. I was so upset. I wouldnt recommend this place to anyone

Jo
Review №11

Its very nice but parking is actually limited

lo
Review №12

Takes 3 weeks to get a 70 dollar check and the run around bs

Ni
Review №13

Getcher party things here! They even do school reunions!

Information
6 Photos
13 Comments
3 Rating
  • Address:9200 Broadway, San Antonio, TX 78217, United States
  • Phone:+1 210-378-9810
Categories
  • Party equipment rental service
  • Event management company
  • Party planner
Working hours
  • Monday:10am–5pm
  • Tuesday:10am–5pm
  • Wednesday:10am–5pm
  • Thursday:10am–5pm
  • Friday:10am–5pm
  • Saturday:10am–5pm
  • Sunday:10am–5pm
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