A++ experience! Roof damage from Hurricane Ida that caused water damage throughout our home. These guys were very professional, always on-time, and very thorough throughout the process. They removed all of our water and mold damaged walls and ceilings. Special thanks to Jordan and Mario. They were awesome!!

Awesome, professional, knowledgeable, friendly, personable, and personalized service from the Demo/removal crew Bryce, Jose, Juan, Roland, and Emmanuel! They Made such a miserable situation more tolerable thanks guys! Shout out for a job well done to Jalin, Thaddeus, Irma and Jennifer for their coordination of services making the process less stressful so we can get our lives back to normal. Would definitely not hesitate to call this crew again. Just hope we never have another disaster!!

I am a private professional guardian who is appointed by the court to oversee wellbeing of incapacitated individuals. One of my wards lives in an apartment that had issues with mold. The property management didn’t want to address the issues and I removed my ward from the property to prevent any health issues due to mold. Mold assessment was done. Report stated the contents of the apartment had to be treated for mold spores. Met with Jonathan Morin to give estimate. Hired ServPro to remove personal items and treat. Ashley Moore and her team did the work of removing items. Could not ask for better service from Ashley. Very courteous and accommodating. Highly recommend the company!

I have had many dealings with this Serve Pro at Braun Station. Great people very professional. Great communication, honest techs, and they wont try and pad your final bill. Office is staff are very friendly and try and make the best experience for the consumer. Thank you Mike yall are doing a great job on multiple levels.

Had such a wonderful experience working with Johnny on several rugs that needed cleaning. Professional, thorough, quick-turn around, great follow-up and communication, and so kind. Couldn’t ask for a better combination! Will absolutely work with them again and highly recommend!

Ashley Moore was very helpful and Vanity ..Ruben Cuellar was very helpful as well thank you

They showed up for the quote at the promised time and gave a competitive quote. Because of their quick response our company gave them our business. When the day came to get everything taken care of ServPro was early and easy to work with. They were prompt, courteous and provided exactly the service they promised. There was even an issue of another vendor being in the same space at the time they needed to clean the carpet. These guys made an easy adjustment to the satisfaction of all involved. Our Company will definitely use them again.

Very patient employees!Professional,efficient, considerate,and clean!!!

I work with a lot of different Servpros around the country and this has been by far my best experience! I worked directly with Mike who was amazing, he followed up with me everyday and clearly communicated what was happening during his initial inspection and post inspection. He took several photos and supported his inspection results very well! I will definitely be using Mike and Servpro again in the future!

ServPro of Braun Station and Alamo Heights owned by Simonis Enterprises, LLC is the worst company you could ever use when your company is down and out! I hired them to tarp my commercial building in Lake Charles, LA after Hurricane Laura. Today, it rained for the first time after the hurricane. Their tarp job didnt hold. Now water is flooding into the office again. I called them, spoke with Samantha, who actually said, Why the hell would you call us back if we did a bad job in the first place? I told her I expected them to go out and fix the botched job that they did. She then told me, You signed a waiver via DocuSign - We do not guarantee our tarping! Seriously? Please, if you want good quality work, especially when you are being knocked to the ground by a natural disaster, DO NOT CALL THIS COMPANY for help! They are just about making a quick buck and openly do not back up their work!

Dont ever use this company for Fire Damage! Once they knew we had insurance they gave an estimate of $13,000 to clean my entire house. I had a Kitchen Grease fire! The guys that clean the ducts did not put the hose outside and left a mess inside my home! The ladies that were suppose to clean one were all on their cell phones killing time. One of them was literally wanting to pass out because she was getting dizzy and was standing on a two step ladder! I dont know how much they pay their workers but, I do know they sure try to gouge out insurance companies to their benefit. NEVER will I recommend them to clean anything for me or anyone else I know. SCAMMERS

We had great experience for a bad situation. Team was super responsive and professional. Several rooms had flooded and they took care of all of it and worked with insurance as well. Thanks for being there when we needed help.

Thank you Frank De Luna for coming out to disinfect my office so quickly after one of my employees tested positive for COVID. The peace of mind of knowing that Im protecting my employees & customers with a company like Servpro@Braun Station is priceless. 5 Star Service!

I will first state they did excellent work in the mitigation of damage in my basement after a hot water heater malfunctioned. My complaint is based around the final bill. Their representative gave me an estimate for $1281 dollars which was fine. He asked when I wanted him to start and I asked when he could. He stated they could start right then and it would take a few hours and they would pick up their fan equipment in a few days which they did. I paid $1000 that evening which is what my deductible is. I expected an additional bill for $281.I received a bill for $980. When I called and asked why I was referred to Jacob who stated it was for after hours work. He never mentioned this and it was not part of the estimate. At no time did he state he could start that evening but that would be additional cost. I likely would have agreed to pay it so this isn’t about the total cost. It’s about deceptive pricing. That detail should be disclosed upfront. When I called him out on it he said he would turn me over to collections. Be sure to ask about this upfront if you elect to use their services. Once again the work was performed as expected but the pricing is deceptive and Jacob specifically is to blame. The crew did an excellent job.

Johnny Olivero and his team Ruben, Loretta and Ashley just cleaned my house today top to bottom in preparation for photos being done by our realtor. They did an outstanding job. Everything looks beautiful. From baseboards to ceiling fans to everything in between they did it all. I am so pleased with Servpro and highly recommend them for your cleaning needs.

Very dependable and professional.Had 3 carpets removed, cleaned at their warehouse and then returned. Cost a bit more than cleaning in place but during these cover-19 times, less interface time was preferable and perhaps even a better method for cleaning.

Jon and his crew were an absolute blessing. They took time with me to explain everything to me. Very bright and knowledgeable in this area. Truly grateful for them during this most stressful time. Amazing cleanup after they picked up the equipment. Thank you!!!!

FANTASTIC CUSTOMER SERVICE! Amazing job five stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Servpro technicians (Johnny Rivero) and his team were very professional. With their great attitude and work integrity. They were able to articulate there craftsmanship in their work, in return providing a job well done. Yes, i would recommend SERVPRO of Braun Station.

Ashley was so helpful and informative after my freezer broke. She was very kind to my elderly mother and I appreciate that. They do good work.

I cant say enough good things about themI have had fire and flood damage and they always come through!Thank you so much for promt people who always there to help!!

Johnny Rivero and Rueben came to my house to do some carpet repairs and were very professional and courteous. The job was done beautifully. I will be sure to let my friends and family know about the exceptional work that was done by them.

They are the number one when it comes to getting fire smell out of everything! The smell of the smoke literally penetrated everything in my home after a stove was accidentally left on. They were able to clean my home and make it smell so clean in time for Christmas.

We called ServPro, very early in the morning, desperate to get some answers related to potential mold growing. Ashley Heavener responded very quickly and came out within minutes . She was very professional and answered all my questions happily. I had a great experience and highly recommend!

They came out to help me last week and everyone was so on top of their game. Jake and Ashley told me all the steps to take care of my house. Thanks for a great team!

After going away on holidays we came home to a flooded house. We gave Servpro a call and they rushed out to see what could be done. Ashley made everything super easy and was a pleasure to deal with. They sorted everything with our State Farm agent and we were able to proceed with our claim. Very grateful for all your hard work and being kind during our first flooded home! Thanks again.

Great job by their crew they cleaned everything to my satisfaction and exceeded my expectations thank you.

Servpro has assisted many of our clients in their most dire time of need. They are very responsive, quick, efficient, & professional in insuring their clients do not suffer any more than they already have with their loss. Servopro is available 24/7 day or night their clients are their #1 priority from start to finish. With the many they provide in clean up & restoration their #1 goal in their process is to complete the work as if the loss never happened. This way our mutual/all clients can go back to enjoying life with their loved ones. No job to big or small will ever change the commitment Servpro has for all their clients.

Our toilet overflowed and I called them out. They were quick to get there and made sure to get everything cleaned up. Great company to use with fair pricing.

Servpro has come out to our 24 story building many times for water leaks and damage. They have been very punctual and respectful of the building and residents. We have had leaks occur at night and odd hours and they were there for us. I would recommend Servpro to anyone who needs water removal. It can be so overwhelming when this type of incident occurs and Servpro can help.

Thank you for helping my family after our recent flood. We thought we would lose it all, but your team helped dry our house and even clean some of our precious memories. The kindness of each person was so nice during this difficult time. Thank you.

The service starts well 10/30/19, however, we have several concerns, at first they told us that our stairs to our door should not be removed because they could clean them, however, they dropped a heavy equipment and ended up telling us that they would have to be replaced, in charge of insurance. They took many of our belongings and, when we needed to make an inventory, they sent us repeated images of the same thing over and over again, but more things were removed than they showed in the images. In addition, we asked about certain particular items why they could not be cleaned, and they told us that they were going to throw away all our things. We have not yet reached an agreement with insurance. When we asked if we could go and at least take out our personal documents, such as personal information from the tax returns with our ss # s in them, they told us they would not make copies and give them to us, those documents were not even damaged. There were several items that, because of the way they were removed from our home, were stored, nothing has been done to try to clean them. We believe there is a language barrier that they want to take advantage of and keep some of our things for their personal use. When asked if we could go and make a personal inventory that my husband and I would do it, they said we would have to pay $ 38.00 per hour per person until we finished as if we were going to steal something. All we wanted to do is get a good inventory of our items. They claim that they cannot clean our items, such as extension cords, our outdoor tools. Leaf blowers, and such items why some were not going to damage the engines, why they couldnt be cleaned-here were to many items that they did this way? We in good faith that they would do right by us, But that is just not happening. WE are very dissatisfied with all of these things plus the treatment and disrespect for us and our things. They broke some of our things and than accused us of doing that. They also used out cleaning supplies, ie, brooms, trash bags and cleaning chemicals that belong to us to clean up. This company gets paid for using there things to do that why did they use ours? They won’t even allow us to bring home what we think is salvageable. Eric A Simonis has been very rude each time we have had to converse with him, we feel that its because we are Hispanic. Perhaps he has issues with such people with language barriers. We have been told so many things it’s hard to believe anything and we so wish we would not of taken recomondation of this company . we feel completely robbed and betrayed by them. Any information that can be given to us would be appreciated. Next time hopefully there will be no next time. We will find a company with Spanish speakers who don’t mind explaining processes with us and will respect when we tell them they broke our things will take responsablity Our things have been put in storage where there are mice and our things now smell like rat ***** mice ***** and we don’t know if those things are salvageable.

I was happy to have very knowledgeable techs that came out to my home that were also very friendly. They helped with all of my questions after my roof leak caused spots on my ceiling from the recent rains. The process was quick and easy. I am really appreciative of their professionalism and would recommend them to others that face a similar situation. Thank you everyone!

Servpro was here after the hurricane rammed into my home. I was so incredibly worried that I would not be able to live in my house again, but they were able to get all of that mold out. They were so nice and Ashley especially took care of every detail. It was a long process, but I was glad to have them with me.

I had a fire at my rental house in San Antonio. I called servpro and they came out very quickly. I was so glad that they could help my renters too with all of their items. Freddy helped me navigate the insurance company and made sure I was able to get my renters back in. I am so glad they could help when I wasnt there. These people are the best!

Recently had a fire at our house and called SERVPRO out. They were able to clean our contents as well as the house itself. I really thought it would not turn out well because the fire seemed to destroy everything, but they were able to return many more items than I thought they would be able to. Everyone was so nice and professional during the whole time. Thank you!!!

I had a major flood in my house because the plumber didnt fix a pipe correctly. I called SERVPRO and they were out within an hour. They were so friendly and helped explain everything. I really appreciate their people, especially Jacob. Thanks yall!

Ashley Ferguson was amazing, she took control of the situation and had my condo dried in 4 days with minimal damage. The crews that assisted with the equipment were also very helpful and kind. I will always use Servpro when needed!!!

The ServPro team has saved the day again! They did a great job on our plumbing leak in our ceiling in the middle of the night.Much appreciated

We had a mishap at our friends house in San Antonio and contacted SERVPRO based on reviews they had. I contacted them with the request of urgency and they had someone at our house in less than 2 hours. The place got cleaned by the end of the next day and my friend could not even find a mark. He was happy, we where happy, problem resolved. Thank you for keeping your word and cleaning up so fast.

Kind people who not only do a great job of professional water restoration, they also care and are comforting in a time of loss. Excellent company!!

My dishwasher exploded overnight and water was all over my kitchen and my brand-new hardwood floors. The guys came out and saved my floors. They were great and I would highly recommend to anyone.

I would like to thank you guys for the efforts you have put in cleaning our kitchen. We thought everything is gone during that fire but the way you guys restored most of the things back in track. We really had no knowledge and idea about that disaster but that day we learned a lot from you guys. I will never lose all your contact details and put them where ever I will find a list of emergency services. Best wishes!

THANK YOU SERVPRO for saving me when my toilet overflowed and made a mess of my whole house!Your team was out there so quickly with great customer service and knowledge. Everyone was so nice and made sure that even though it was a yucky situation, it was taken care of professionally. I really appreciate all of the teams hard work!I hope to never need to call again, but will use you if I do.

Due to a water leak resulting in major water damage, I contacted this company to assist in the clean up of my home (mostly to avoid mold). They set up equipment in the two rooms that received the damage. The owners and assistants were very sympathetic to my situation and the technicians were very professional and kind. They explained the steps throughout the entire process and kept me well-informed. Hopefully we never have an event like this again, but if we do I would definitely go through this company again.

SERVPRO was wonderful to help out when I had a flood in my house. A pipe burst and there was water everywhere. They came out and were very nice. They helped me through every step of this yucky ordeal. I really appreciate them and would recommend them if you are in San Antonio.

An amazing crew of people these guys are. They came in, tackled the problem which was water over-flowing and got it all soaked up and cleaned. I happy and will recommend.

We had a bad backup at our community involving two apartments and Servpro really took care of us. We appreciate their great customer service. Thanks!

I had a pipe break in my master bathroom a few weeks ago and called up Servpro of Braun Station. Erik and his crew were very professional and explained their whole process with me and made me feel very comfortable. They were great and I will use them again in the future if any other problems arise!

After the fire in moms home, nothing was to be thrown away without approval of the insurance company and in addition they were to notify us They did not do so. There were two couches, a painting and several handmade pillows that were not returned to us. They never notified the insuarance company that they were discarding any items, nor did they tell us they had done so until we noticed that the items were missing. They were supposed to clean the venetian blinds and were told to do so several times but did not do the work. We ended up cleaning them ourselves. They could not clean the soot out of the upstairs bathtub but a different cleaning crew had it clean in less than an hour. They were to save a six panel solid wood door and instead tore it off the hinges (ruined the door frame in the process) and discarded the door. We were not happy with them.

Terrific team. Excellent Customer service. Our number one pick.

We had a fire at our spa and I was devastated. I called my insurance who told me to call SERVPRO. They were out there quickly and immediately began cleaning up the soot, water and mess that was left behind. They were able to save many items that are quite expensive to purchase and I am just so pleased with their service. Thank you for helping another small business owner out.

Servpro Braun Station came out to service my house for a busted water pipe towards the end of 2014. While the work they did drying up the house was done correctly, it doesnt make up for the fact that valuables from my home were taken. When the initial discovery was made, a call was made to the company. The person on the phone tells me that they were not liable and that they were sure none of their workers took any items. No type of solution, questioning, or service was provided at all.While I understand that people lose and misplace items, the fact that all items missing were of great monetary value make it very coincidental and hard to believe that they we simply misplaced especially when they were located in different areas of the house. When customers call businesses like this, they should not have to be concerned with the character and professionalism of the establishment. Perhaps next time this happens, they will be more proactive about providing aid to reach an acceptable conclusion.What a shame to have their actual work be clouded by such an amateur and vile act.Please let it be known that I do not intend for this review to reflect poorly on other Servpro establishments since they are franchised businesses.

I recently had a fire at my house due to my Christmas tree catching fire. I was so scared and didnt know who to call. My insurance recommended SERVPRO and I called them immediately.The fire department had used a lot of water so it was a mess and I thought that all of my stuff was a goner.The team came out immediately and were able to save some of my family heirlooms. I was so incredibly impressed and so gratefulThank you all so very much for the incredible job you did!

SERVPRO was there when we had a horrible fire in our bedroom this winter. They cleaned our home and our personal items. They were able to save valuables that I thought the fire had taken. I am so grateful for their employees.

Fredy and Joey were so incredible when my house flooded. I was so worried, but they helped me understand exactly what was happening. Although it was a horrid experience, I am so glad that I called their team. I would recommend them.

I had to pleasure of using Servpro to take care of the flood I had in my home and I received Outstanding Service from Mr, Eric Sominis, Ashley Ferguson, Theresa Hounchell, Samantha Knowton and Elias Llanes and their crews. I am so impressed and happy I received such Outstanding Service from everyone that repaired my home. They all deserve even more stars.

Great customer service and easy to work with. Highly recommended!

The staff has been great when I reached out to them! They are skilled at what they do.

I called ServPro after a water heater leak and they were there within 45 minutes and got to work cleaning up the water. Jonathan was very courteous and help and explained the procedure they would use to take care of my problem.

My home flooded June 2018.they came several hours later.they put fans in rooms that was not effective.they use a jack hammer to remove the damage floors.they damage the dry wall in the bath room and lied about.the damage the cord to my refrigerator lied about that also.after many phone calls they repaired the bath.it took several call to receive payment for the refrigerator.Jacob has never return my call not 1! I left numerous .messages.my furniture was put in storage for 2 months by a moving company move logistics.I was missing some items they lied and was told by Ashley the boxes was destroyed.I received a call from Sean at move logistic that he had 3 pair of my 6 pair off missing a day he would drop them off its been over a week no shoes.and that he would not pay for the missing shoes. some of my furniture and my hard wood floors. nothing has been done just a bunch of email or text message,Ashley cant be trusted tell you all the things. can do to make the stress level not so bad.she only added to the stress.I have used another servpro several time.but not braun station.. they are unprofessional,liars,their word means nothing.they only care about getting paid.I would not ever recommend servpro.I rate the company ashley,Jacob a ZERO,Jessie bolds

Dishwasher line busted while I was at work...luckily I still had a house with a floor when I got home, but the water damage was devastating. All I can say is thank god i found Servpro. I was worried about mold,strucural damage, ruined carpets. They took care of EVERYTHING as if it never happened. I thought it was going to cost me a fortune but thankfully businesses like this still exsist, who show more interest in helping people after a disaster, more than they care about a quick buck. THANK YOU!.

I am so so so thankful for SERVPRO! When I came home from work to find my house under water from the Ice Maker line, I wanted to lay down and cry. My insurance agent told me to call SERVPRO, and it was the best call Ive ever made. They arrived quickly, they were friendly, and when they were done, it really was Like it never even happened! Thank you SERVPRO! Youre my HERO!!

I had a great experience with SERVPRO, very fast and efficient. Helped a lot when we had water damage.

Professional and Prompt. I would recommend Servpro to anyone and I thank them for helping me out so quickly.

Restaurant fire. Within a few hours they were their ready to get our insured taken care of.

After the storm, we had water all over our house. Thankfully we called SERVPRO and they came to our rescue. We couldnt thank yall enough!

The team from SERVPRO performed a professional and detail service to dry up the water damage to my home. Thanks to Fredy Garcia for his expertise.

Servpro Braun station did a great job and were very pleasant to work with. Cant recommend them enough!

Our first experience with SERVPRO Braun Station was after a fire. Their team provided professional service to remove smoke, grit, and dry chemical residue from furniture cabinets, carpets, and window treatments. They took care of everything from new furniture to family wool rugs. I know when I call Sam and Erik they will have a team over to take care of my needs in a professional and courteous manner. Thank you SERVPRO Braun Station.

In Short:SERVPRO has fair prices, good service, and I would recommend them to anyone needing their services.In Detail:I had my washing machine leak water through out half of my house. I thought I would have to go through my insurance and raise the risk of increasing my insurance cost. However, I called different water removal companies, and SERVPRO was the only company who didn’t push me to go through my insurance. They cared more about me (the customer) than making more money by going through my insurance company.SERVPRO was able to arrive at my house within 30 minutes and gave me an estimate of the cost to remove the water (they used different tools to measure moisture in my carpet, title, and dry wall). Jacob (from SERVPRO) was able to give me his honest professional opinion and determined that my issue wasn’t too severe; he informed me on what my options were and gave me time to think about what I wanted to do. Within the next day I decided I would go with SERVPRO and they were able to begin service the same day. Jacob also had one of his tech’s come once a day to check on the progress of the water removal. Three days later, SERVPRO was able to show me on their moisture reader tool the difference in the moisture levels from before the water removal and after. I couldn’t be happier with the results and they were able to remove all of their equipment the same day after ensuring I was happy.SERVPRO did not damage any part of my house during the process of removing water and they solved my problem on time as promised.The company even mailed me a Hand-Written thank you note for allowing them to service my house.My only negative item is that their estimates are not free. However, SERVPRO’s professionalism, customer service, and employees put SERVPRO above the rest. I would recommend them to any of family or friends.

Fast and friendly service during a very stressful time. Thanks.

I would like to say that I was provided with Exceptional Service. These guys were very Professional and sensitive to my needs. They answered all of my questions to make me feel more at ease. They were efficient in their work and did not leave my house in a mess. They would clean after themselves each visit. And, most of all they were humorous right along with me. I loved their servant attitudes! I will definitely consider using them again for other services. So, I would highly recommend them to anyone who has the same issue as myself.