It was a huge office with everything we needed. I came in to have a document notarized which they happily did for free. While there they updated my information.

Considering changing my insurance company. Spoke with Heather regarding insurance coverage. Very patient and extremely professional. If the world had a few more of her, the world would be a much better place. Cheers and Blessings

Monica assisted me with getting an International drivers license. She was quick, informative and really nice. I was in and out in 15 minutes!

Wonderful personal service, patient understanding customer service. Helpful & catering to your needs. Especially roadside services on a busy freeway at 11pm. Soooo helpful. Thank goodness theres people that love their job.

Horrible company! I had insurance with them for over a year and when I called to cancel they are not only keeping the money I already paid for the month buy charging me $200 for early contract cancellation. Glad I am finding out about this now, never again! Thieves!

Updating an existing AAA Auto Policy has been a bit complicated. Small delays occured but everything was fully explained & AAA Agent Ron rectified everything.Delighted with Rons YAll Welcoming attitude, a happy, brilliant Agent. I highly recommend him. Office Manager took time to finish off the final ty touches of our Policy needs. Great office & perdonalized service, youll have A questions answered here - they dont rush you.

A member, so went to get trip tickets for next adventure

I made a call and got the price, The Employee was super over the phone sorry I forgot to your name.

AAA used Ridgeway Towing to answer my call for roadside assistance for a flat tire. I was on IH 10 in San Antonio and they could not change the tire or tow my truck. The company told AAA that my truck was stuck in the mud and they couldn’t tow it. After I called AAA back to clarify, they did not believe me and said I would not be covered because it was stuck in the mud. They did not even follow through with contacting another tow company and I did not know that until I called back. My truck would have stayed stranded if I hadn’t called back. BTW, when I called my insurance, they sent out a tow company that had no trouble taking my truck to get the tire fixed. It was in no way stuck. I’m so disappointed in AAA and their customer service. Will not recommend them.

I had a very pleasant experience at the West Branch in San Antonio. I loved the extra precautionary measures they are taking for COVID-19. The service was quick and the representative was very friendly and professional.

My experience has outstanding with AAA car insurance. They are with you every step of the way.If you happen to get Kela you are in the best of hands.

I want to thank the gentlemen that helped me. It was raining and he was professional. Thank you Triple AAA and employees.

We are AAA members for more than 20 years and this branch is excellent service and our agent, Mr. Ali Yousefi is very kind and professional. I highly recommend him.

Amazing 😄 customer service they awlys help me whether I have a flat tire, Lock 🔐 my keys in the car, they awlys help me out thanks karita collier for helping me reduce my membership 40 dollars.

Takes ro long to respond and car are very rude

Great membership benefits. Get get your maps, they have a notary available. Plan your next trip, get discount tickets to parks and movies. This place has saved me several times. The staff are great and I cannot ever say how much that they came to change tires, towed my cars, and jumped a dead battery. I have used their services for almost 15 years and I will keep my membership card in my pocket.

Came to get international license and it was fast and so easy, great costumer service as well

I just called yesterday and spoke to Paula. She was extremely helpful. I purchased a home and auto policy with them. In addition to costing less than both Allstate and State Farm, the home owners policy I purchased offered a higher replacement cost and a 1 1/2% deductible that cost less than the 2% deductible plan with Allstate and State Farm. Lastly, the auto policy is less as well. Very pleased with the pricing and customer service. Hopefully I will never need to make a claim.

Best company ever

Best of the best.

Awesome my battery had died out and my car wouldnt start so I thought Id call AAA for help. The mechanic was also a veteran too so it worked out great!

Do not call them after 4:45 PM coz guess what they wont help you even if they can since they are closing at 5:00 PM. Fabulous Customer Service !!! KUDOS !!! oh yeah BTW it was Valerie :) THANK YOU SO MUCH - 1 STAR RATING

Understood my problem and resolved it

What a terrible experience on phone Marisa Boonnak . They gave me the lowest quote for a month and second month I couldnt make a payment and they would not honor my quote and want me to cancel and pay cancelation fees even thou they want to break contract. What a joke! 15 years with Geico and going back...

I’ve tried a few companies for my insurance and it has always been so overwhelming. I felt overcharged and was never able to make sense of the details. It wasn’t until I met Paula Harold at AAA, that I felt comfortable enough to ask my questions and finally felt taken care of. She makes it so easy from beginning to end. It is no wonder why her desk is covered in so many awards. I send all of my friends & family to her and I know they are in great hands. AAA is definitely lucky to have such a great asset like Paula.

Good experience using my insurance, but raised my rates astronomically. Others quoting me and I now have same coverage for 2/3...

Went to AAA to get an international drivers permit. Lady behind the counter noticed my wife’s license was expiring soon after she had filled out the booklet. The lady said we would have to get a new international license when my wife’s drivers license expired. I said I didn’t want to get the license until after my wife renews her drivers license. The lady tells me I still have to pay for the international permit because she already filled out the paper book. I tell her I’m not doing that and she goes into a lecture about how I am wasting company money and resources. It’s one paper booklet. I stand my ground and she caves but when I ask for the photos back she says they have been marked with the AAA stamp and are not valid anymore. I say BS because they would have the same marking in a few weeks when I come back as they do now. Stalemate.

Great savings on bundles

I just showed them my AAA card and got free maps :)

I was helping one of my tenants from work who is deaf get insurance and they were so nice I really appreciate them taking the time to just be kind and understanding and patient I recommend this to anyone or anybody I personally don’t use AAA but I think twice when looking for insurance because this experience makes me a fan of this company I recommend it to anyone who is looking for insurance.

Been AAA customer for more than 16 years. Never have been disappointed by their service either for insurance claims as for roadside assistance.

Paula made me feel like Ive known her for years, but true its, a couple of days ago I was just filing a quote online and my info was redirected to her, thats how friendly, respectful, and helpful she was. Worked with my budget and my work schedule when needing to talk. Ended up buying two insurances instead of one. Just referred my coworker. Impressive Customer Service :)

Insurance rates and membership rates go up. Paying a membership bill for something I never use and finding out it went up again. I ask for a receipt and I am told they dont send receipts out. I think it is time to find another insurance company.

Paula is the best agent! She saved me a lot of money!

Excellent customer service at AAA, Mr. Ali is amazing, above and beyond when it comes to customer service & as always we love AAA service. Thank you

Need insurance. Heather Garcia is your go to person. Always goes the extra mile to do what she can to help.

My drivers license expired and i got into a minor accident and the insurance said i was covered anymore but they were still taking out the monthly payment.

I have used them for travel a few times. Been a AAA member for over 25 years! I have called 3 times and left messages to inquire about a trip and no one has ever called me back. Very poor customer service at the Huebner location in San Antonio, TX

Protected identity thief who used services in the State of Georgia by refusing to give the license plate and VIN # so I could report this crime to the police. They also turned this account over to collections with the wrong address information which is now on my credit report. Refused to remove theft off my credit report and destroyed my chances of obtaining a mortgage.😡😡😡😡

Good place, Ali* was very helpful, good rates and services.

Paula is amazing, after years with Geico they raised my rates almost doubling my monthly payment, I was recommended to Paula and she worked miracles and has been an amazing agent. I would definitely recommend anyone needing insurance to Paula, she truly cares for her customers.

Thé save me moooooney!!!

Rude and they Camp insured ex emergency vehicles

Chris Armijo is an amazing agent! Made the process unchallenging. I recommend his services.

If you are not a member, they will push you off the side and make you wait and wait and wait.... because they have to take care their CUSTOMERS FIRST!! So rude not professional...

Was hit by someone with aaa Texas auto insurance. They’re claiming that since they can’t reach their insurance the claim will most likely be denied. Ridiculous service. Doesn’t take 3 weeks to get ahold of a driver.

Great service.

No communication between the agents. Charging me for 10 year roof after they wrote me a check for a new roof.

Excellent I would recommend it to everyone

Cool, clean place. Took care of business quickly.

Liars dont cover for your technicians that yall dispatch. Makes aaa look bad. Not your contractors . aaa looks bad

This is the best insurance i m so happy to have AAA when i call it they said someone will be there in 10 he showed up before 10 Great people very helpful

The best experience I have with an insurance company, very satisfied... and Paula Harold was fantastic, very knowledgeable, and friendly.

Don’t join,,AAA charges 10% from your contracts,,n i just not even a month,,they charge me $500 for cancelled membership,,very bad,,Just for the refunds need long time,,how can they take care of u if u have accidents?don’t believe it,

Explained in detail all auto and home policy options and had follow up call, no sales pressure to buy policies.It was 10 percent saving in premium

Good, fast efficient service. Lots of free travel maps and guides if needed.

Great service and friendly staffs. First time here and love it

Paula is the best

Best insurance rate 2nd year in a row.Helpful and friendly personnel.

We were traveling from Corpus Christi to San Antonio. Stopped at a rest stop and found out our van was on fire. The fire was put out. AAA was called to tow our van home. They showed up in a timely manner and towed our van 60 miles. This insurance pays for itself.

Great rates and service

I have always loved AAA service.

They explain everything easy, with detailed.

Just a question. Im 22 yrs old and my car yr is 07 and four doors. Do i expect a higher monthly payments on this insurance?

Great customer service!

Do Not Get Insurance from this company, unless you’re prepared to pay 10% cancellation fees. AAA is a rip-off! Their customer service and membership suck. Don’t be full by their five star reviews, they’re probably writing them for themselves! STAY AWAY FROM THIS COMPANY!!!!

Ali yousefi was great

Very helpful

Very pleased with the customer service here.

Great staff very helpful and efficient

Very friendly front desk and members.

Not a good customer service

Best customer care....

Convenient location

Couldnt help with onboard.

Never answer.

Good service

Horrible service

Covenant

Insurance

Excellent place to walk as a family.