Quality Star Service has always been dependable and professional. They always do a great job. Ive used them back when their Dad owned the business. They are fair, honest and a good family business. They were recommended to me buy a coworker who could only say great things about them. My appointment today was for cleaning my AC filters outside from the inside out just to maintain my AC unit. They also did some maintenance inside as my AC pipes started to leak over the weekend right before my appointment. Ramon is a super nice guy and always does great work. I recommend them to everyone I know.

Phenomenal company, honest and up front. I highly recommend this company to anyone that is looking for speed, efficiency and great communication.

We just had our A/C tune up by Ramon, who did a fantastic job! We are loyal customers of Quality Star Services, everyone there is amazing! Aaron and Ramon were our heroes a few years ago when our A/C died on us. We had been without A/C for a week, when summer temperatures were high, there were heat advisories and the weather app said it felt like 107 outside. I had had a horrible experience with another company who didn’t follow through on their promises and tried to take advantage of our situation. Then we were referred by a friend to Quality Star Services (ALL Air at the time). They were wonderful! They said they could help us! They said it might take a little bit to get a new A/C installed since it was a very busy time, but they worked so hard and went above and beyond to get a new A/C installed for us!!! It was so hot and muggy in the house when they installed it, we were all sticky, and sweaty. Those poor guys were dripping sweat working in a hot house upstairs. When we checked the thermostat it read 99 degrees! It was a hot day for San Antonio! We were so so grateful!!! ❤️ They are all good, honest, friendly, hard working people who put their customers first! Hooray for Quality Star Services and for a working A/C!!!

Ramon - THANK YOU!!! We are forever grateful for the services you have provided. Ramon was extremely genuine, inter-personal, down to earth, and PASSIONATE about his work. You let us know that you were on your way, and showed up on time and ready! Ramon checked all needed locations (outside & attic), and educated us on best practices for good quality air. Quality Star Services, because of Ramon, youve just gained a lifetime customer! HIGHLY exceptional work - Thank you!!

HONEST AND TRANSPARENT-Aaron and Ramon went beyond their company name to make sure our family was kept comfortable until our installment was completed. They are both hard working and provide excellent service. They also made sure we were pleased with their work before leaving. Pricing for our unit was up front and there was no hidden cost. We highly recommend their services to anyone looking for someone that they can TRUST to come into their home. They both are very friendly and knowledgeable. Thanks again Dee D.

Ramon was very thorough! He took the time to make sure it was done right the first time. He even properly finished installing the unit in the attic, which wasn’t done when the house was built 8 yrs ago.

My technician Ray Martinez was friendly knowledgeable and went above and beyond to make sure our AC was functioning perfectly. Highly recommend him! We really cant say enough good things about him!

We were fortunate to have time to get 6 quotes from local A/C companies. With the exception of a couple of outliers (2 big names/lots of advertising) that were much more expensive and quoted brands Id not heard of, most prices for the units were comparable. While all 6 visited our home, Aaron was the only one to sit down with us and give detailed information on what he planned to do to make our system cool/heat better in trouble spots. In addition, I had LOTS of questions and he was always so gracious to answer to help me become a more informed consumer. He and Ramon went above and beyond to organize the drain lines, ducts and wiring in the attic which was totally unexpected. I heard and read The brand you get is not nearly as important as the installers you chose many times during this experience and Im certain we made the correct choice in Aaron and Quality Star. They are a fantastic family owned business and I would not hesitate to recommend them to friends and family.

I had been experiencing some troubles with my AC, it was not cooling well. Aaron, the technician arrived and diagnosed the issue very quickly. I appreciated the options provided to remedy my issue. In a matter of no time, my AC was up and cooling perfectly! Honest work and efficient solutions! Would highly recommend.

Quality Star was so quick and efficient in accomplishing so much at an excellent price! I’ve already seen my energy bill lower and my house is much cooler at the height of summer!

Aaron and Ramon were great. Aaron spent a lot of time looking at the issues in our house and understanding our hotspots and developed a great plan to adjust the ducts along with the install of a new system. They found other duct issues during the install and corrected them without a hitch. They even helped me fix the inadequate duct for our bathroom fan with leftover material from the main ac system job. When the new thermostat was acting funky a few days after install they came out the day I reported it and got it fixed promptly. Would definitely recommend.

These guys are by far the best HVAC service we have ever used. They are on time super professional great value and all-around good guys.

Aron and Ramon took our a coil ou,t, the blower out and everything and took it all outside, gave it a very thorough cleaning and reinstalled it all. Then took motor out of outside unit and cleaned those coils and put it all together, charged the unit and it’s working great. They kept us informed of everything they were doing and were very honest about it all which you don’t find much of these days. We really appreciate the good service they provided to us.

Great service! Fast response and very communicative. Got our A/C up and running for a very reasonable price.

We have had Ramon out when first our heater was not working and then our A/C. He is extremely professional, thorough, honest, and so kind. I really felt like he treated us like family and made sure we were taken care of. Couldn’t be happier with the service we received!

They don’t honor the quality, for the third time we had a technician for the same problem and who was rude and wanted to charged us for the service call when the problem was under their own 30 days warranty. Also he went to a different house and said he ring the bell and I told Him I record the door bell and He was never in my house so then He was like oh yeah I remember now and He came late… I don’t recommend this place He even threatened us to call the cops!!

For several years weve tried out several companies before making this our go-to HVAC repair/install team. We have been faithfully using this company for over 5 years at multiple properties that we manage-- commercial and residential. Without a doubt, our connection goes beyond our shared veteran experience.... its about the quality of work, the integrity, and level of service that weve received.

Excellent service! Ray is one of the most knowledgeable & professional service providers I have ever had the pleasure of working with. He went above what was expected and delivered excellent service.

I have called for service to my AC unit because it was not giving me the right temperature I set especially when the hot weather days. The technician came in and went thorough check Other companies just sent an advisor to tell you what you don’t need and how to spend your money. But he literally went and check the attic. Not just look at it. He climb inside the attic. I totally respect the effort and the value of anyone who gives 120% effort before telling you what you needed without even doing the effort of checking your house from top to bottom. You know who’s fixing my AC from now on.

Installation of 2 attic fans, ducts and thermostat for the 2 fans was prompt and I was updated along the installation. I was showed how the fans work and how to operate the thermostat, along with other tips on saving energy and insulating the attic area. Recommend due to quality of service and ability to answer all questions I have to understand at a non-technical level.

Very friendly experience from setting appointment to finish. Ramon was very knowledgeable and great at explaining things. Highly recommend Quality Star Services!

Excelente customer care and service. Grateful for the safety mesures implemented. For answering all my questions and for making suggestions without making me feel pressured.

This company is great. They came out and fixed the AC the same day. I have use them several times and I always receive great service.

Ramon the tech was great! He was quick, thorough, and explained everything to me. Didn’t try to upsell me on anything, and gave me solid advice going forward. The staff was also very responsive and kept me up to date on timing and scheduling.

Aaron is great. Very personable and knows his stuff.

Ramon Martinez was very efficient. Told me everything that needed to be done. I was so amazed with Quality Star Services. When he got here. He went straight away to-do what he had get done. Ramon is an excellent service man.

Aaron and Ray did a wonderful job installing our new AC and new ductingv and vents. Aaron took his time evaluating and making sure everything was correct. I am very pleased with the quality of work and professionalism. Thank you

Ramon did an excellent job-thorough, helpful, unrushed, and explained everything. Aaron and Ramon have such great customer service and have been so good to us. Highly recommend them to anyone!

Great company! Ramon was awesome and explained everything he did. I would highly recommend Quality Star.

Ramon did a very thorough job. My AC is preforming perfectly

Thank you so much Carla and Quality Star Services for the getting to us so fast! TX heat plus ac issues equals chaos in this house! Our tech Aaron was fast too, in and out in 20 mins! We really appreciate everything!

We have used Quality Star Services for our HVAC needs for several years ranging from tune ups, repairs, and even a brand new system about 2 years ago. They have great skill, knowledge, and services.

Aaron and team did an outstanding job on advising the best replacement HVAC system American Standard in our home. I had a lot of questions and Aaron was very professional in answering all my questions. They were the best in cost and quality compared to advertisements you see on TV. Reference to service, they covered 2 years of FREE service if anthing goes wrong v.s. there compeditors which cover only 1 year.

Amazing service! Very easy to work with and Aaron was great at explaining what was going on with our system. They are very thorough! We will be using them going forward for any of our AC needs.

A/C wasnt keeping up and they made it like new again. I signed up for a low cost maintenance plan so I know it will always stay in good working order.

Ramon was great! Thorough, courteous and mindful of our concerns for cleanliness. 10/10!Thank you,Bart and Kin Thomas

Quality star service has done AC and heater repair/replacement work and my home and a rental property. They are professional, courteous, and very honest. Among the several companies I have used in San Antonio, they are hands-down the best. I will not go anywhere else for my heating and air conditioning service.

Ramon was one of the most professional and knowledgeable service technicians Ive had. Answered all of my questions regarding my AC system and went above and beyond to provide outstanding maintenance.

Very pleased with the service received from Quality Star A/C and the professionalism of all personnel that I came into contact with regarding this service call. Thank you Ramon, Carla and Aaron.

Needing to replace our home HVAC system, and a coworker told us that he had been using Quality Air Services, (QAS) for years as the only company when it comes to heating and air conditioning.We called to request an estimate for a new system. The are professional and extremely knowledgeable. Took time to explain option, and good prices for the equipment, and top quality pros for the installation.We haven’t made a choice at the time of this review, but QAS could be hard to beat.

Awesome experience. I give Ramon an 11 out of a 10. He is friendly, knowledgeable and courteous.

Ramon and his son were fantastic! A friend heard of my struggles with AC repair companies and referred me to Quality Star Services and I will never look elsewhere now that Ive been shown the light! Thank you thank you!

I trust Quality Star Services for my heating, ventilation and air conditioning needs because they’re prompt, affordable and do quality work. A few years ago, they replaced our furnace and air conditioner in an emergency on Labor Day weekend, and they’ve been maintaining the system for us since then. I highly recommend you give them an opportunity to serve your HVAC needs, too.

The technician didn’t come at the time we were told, but the service he provided when he arrived was excellent. We will call again when we need service or maintenance.

QUALILTY PEOPLE, GREAT SERVICE, AND CONCERNED ABOUT THE CUSTOMERS AIR CONDITIONING SYSTEM AT ALL TIMES. WILL NOT CHANGE TO ANOTHER COMPANY EVER. JOHN PETERSON

Ramon provided terrific service yesterday and is so very nice! We always feel confident in the service he provides and valued as customers.

Please call Quality Star Services before making decisions about your AC. Aaron and Ramon explained every little details and guaranteed to fixed my AC. Will definitely recommend.

Quality Star Service is one a the few companies that I would say I trust. They have provided exceptional service for my family.

The technician that serviced my a/c system is very knowledgeable and explained the system very well to me. He answered all my questions and is very polite. I am very happy with this service and happy I switched from my previous service company to this company. Very happy customer and kudus to the technician.

Very professional work, although Im sorry there were no fresh baked cookies to make the work more pleasurable for the technician.

Ramon did a very thorough job and had an excellent attitude. I would recommend this company.

Quality Star Services answered their phone and came out to us the next day when I couldn’t get through to any other companies! They restored our heat quickly!!! Very grateful for them!

Ramon was my serviceman, and the level of expertise he has in HVAC is impressive. I always appreciate someone servicing my home that seems to be an expert in their field. He took the time to explain everything he was doing to me, which I always appreciate as well. He wasn’t rushing around, trying to hurry off to the next job. He was thorough, and again, explained why he was doing/checking everything he was. HIGHLY recommend this company.

Have used Quality services several times. Very professional and thorough.

Im not an expert, nor have I watched enough YouTube videos to pretend to be one, but the job Aaron/Jared/Ramon did installing my new AC unit was fantastic - the kind of job a company can build reality TV shows around. They walked me through what was hurting my previous heating/cooling experience, and how they could help so that I was never in the dark about what I needed. There was no upfront cost, and even when I changed my mind about how to finance everything, they let me wait despite EVERYTHING already getting done. I really cant say enough good things about everyone involved. They were professional but conversational, and quick but still thorough (and I paid for ALL the trimmings). They were a stereotype (in the best way!) of the small business who cares about the customer experience but has the experience and acumen to execute a quality installation.

Quality Star Service is honest and dependable. We have used their service for several years and are happy with their service.

Quality Star was responsive and fast and did a great job. The technician was friendly and knowledgeable. I highly recommend!

Aaron and his team are picture-perfect professionals. They are very polite, social, and punctual. After another San Antonio company tried to overcharge us for work that reputable companies do not even perform (repairing the coil) Quality Star Services gave us a simple, honest second opinion and assessment of the situation. We were provided with 3 different reasonable options for moving forward and were able to chose the one that fit our budget. The completed work was done in a professional manner with regard for my carpets, baby gates, etc. We couldn’t be happier with their service and recommend them 100%!

They did a great job on my recent Install and tear down of an old tired unit.

Aaron, Ramon and the rest of the team are awesome. They installed an AC unit a little over a year ago. We recently had an issue with it and the FAN Blower failed. They came out the same day I called them and replaced it FREE of Charge. Finally a company that actually stands by their warranty. I highly recommend them to anyone needed AC / Heat services.

Great service. Thorough and easy to talk with. Explained what they were doing and why, even showed me what had caused our A/C-Heating issue. Appreciated how professional they are and the great quality work they provide.

Great company! I’ve been using them for more than 15 years for three different homes. They always explain clearly what is going on with our system and recommend the best options for us even when it is less business for them. They have done maintenance, replaced ducting, installed a new air return, blown in insulation, and replaced an entire system for us. I’ve stopped getting second quotes on big jobs. It’s good to have someone we feel comfortable with.

When our AC was in the fritz we decided to call Quality Star Services, based on the recommendation of some friends and neighbors. We were not disappointed! Aaron came out very quickly, diagnosed the problem, and fixed it. He even gave us some tips and advice for our AC, which we appreciated. Well definitely be calling them again for any future repairs.

They took time to explain to me all of the different components of our AC system. Now we feel much more confident in managing and maintaining this system in our house. Service was very good.

Ramon was on-time for the job. Assessed the problem and got my house cooled in less than 4-hours. I will always choose Quality Star Services for my HVAC needs. Always.Thank you Ramon, youre an awesome guy. Also, thank you Aaron and Dorothy. Yall are the greatest.

Ramon did an excellent job and went above and beyond. Not only did he fix my AC up he also took the time to explain everything to me. I would definitely recommend this company for any future work.

Love doing business with this company. They are professional and detail oriented. They are a small company and get to know their customers. I highly recommend their services!

We have used Quality Star for both routine maintenance and repairs and have had nothing but great service from them. From the initial call to service/repair completion, they communicate well, explain what we need to know about our HVAC, offer solutions, and are fairly priced. We will continue to use, and refer, their services.

Very professional and responsive. Had the air conditioner up and running quickly. Took the time to explain what the issue was and how to prevent it from happening again. Will not hesitate to recommend and will use again, if needed.

The process of scheduling someone to come to service my unit was excellent. Ray of Quality Star Services was an expert friendly and most important someone you can trust.I very strongly recommend this company to anyone needing AC services.

Great service all around. From the very beginning I could tell that Aaron truly cared and wanted to provide quality work. For all of the people that I got quotes from he was the only one that truly evaluated my system and told me how to fix the problem instead of just giving me a quote for a new system. I would highly recommend this company

Our AC went out two weeks ago, and we had Quality Star Services out to fix the issue. It failed again this past weekend (the AC was installed in 2006), and I am so very appreciative for the service that we got when we called back for help.They gave great feedback on the pros and cons of repairing vs. replacing our system. They also made sure to tailor those recommendations to our needs instead of pushing for the option that would make them the biggest return. The owner came out himself on the day before July 4th, and they worked late to finish so that we would have AC that evening and his employees could have the holiday off. He also offered the option for us to use their window AC units temporarily if they couldn’t get the install done in one day.These folks are very professional, very knowledgeable, and they look out for their customers.

Weve depended on Quality Star Services for years and theyve always come through for us! They are honest, professional, friendly, and all-around awesome! I would recommend Quality Star Services to anyone.

Fast and friendly, transparent pricing, extremely knowledgeable, overall 5-star experience! Aaron helped me understand how our system worked, and where it could be improved for better overall comfort and efficiency. No pressure to buy or upgrade, just advice and rough cost estimates for any future work. Highly recommended!

Ramon was excellent and explained everything! I will be calling him for all future services.

High quality work. I am very pleased.

We had a fantastic experience. Ray came out promptly and was quickly able to troubleshoot the problem we were having with the AC. He was very thorough in explaining things in easy to understand terms and fixed it to proper working order. Now our house is nice and cool just in time before summer. I would definitely use this service again highly recommend this service to anyone who is in need of AC service or repair.

I learned more about my AC unit and how it functions in the 1 hour they were here than the 7 previous years of calling out AC techs. Incredibly informative. Diagnosed root cause issues instead of quick fixes/patches.Will only use them moving forward

Mr. Martinez was so helpful and talked us through the issues we had! Overall very friendly high quality service!

Aaron is always great. We’ve used them for years. They are friendly, responsive, and do a great job.. I highly recommend them to others.

Great service. Very trustworthy and thorough. Did a great job explaining my repair options. I recommend them to all my friends.

Honest business. Arron was great to work with. He explained everything and the quality of the install was top notch. I am a commercial general contractor, and I know good work when I see it. I trust this business, and highly recommend if you need ac replacement (which I just had), repair, or maintenance.

Professional, friendly, and reliable!! Very patient in answering all my questions.

My go to for A/C and heating. Only peopleI trust to diagnose my system.

They were on time and did a fabulous job! Great service, great job, great prices. Highly recommend them!!

Friendly & professional from the first phone call, above all, we highly recommend!!! Thank you!

Ramon is a true professional. He helps me with a couple of rental properties I have. The tenants always comment on how responsive, polite, and honest he is while fixing their air conditioning. I would never give my HVAC business to anyone else.

We always receive such amazing service, they are honest and trustworthy, as well as fair in their pricing! Great techs and great work!!

I typically dont write reviews, but this time I had to as I was blown away by Quality Star and their service. Ramon in particular. He was incredibly helpful and knowledgeable. He went out of his way, and I mean way out, to help me with my aircon issue and I am incredibly grateful.

I had a great experience with Quality Star services. Both Aaron and Ramon were extremely professional, knowledgeable, and provided excellent customer service. The company also filled out the 10 year manufacturer warranty for my HVAC system and gathered all the documents I needed so I could benefit from my utilities company rebate. I highly recommend this company for anyone who is inquiring about getting/repairing an HVAC system.

From the start with Kim and Erin very personable friendly and really interested in meeting our needs. Great work service and rrliability

Top notch team of professionals. Expert troubleshooters that Ive come to trust over several years and service calls.

Wore mask to protect me plus disinfected every thing he touched before leaving. Excellence service!

Guys are always clearly dressed as working for Quality Star Services. They are friendly and courteous. I enjoy working with an honest company!

I have been using Aaron for my personal AC needs for years and now I refer him to every client I have. Top notch service and knows exactly what he is doing!

Not sure how other AC companies make a living in San Antonio with Quality Star Services taking all the customers who care about careful, meticulous work, clear answers to what must be repetitive questions for them, and fair prices that match their original estimates. Over the last seven years and two houses they replaced a compressor in one house, inexpensively kept a 25 year old system running in another, then replaced the entire system, moved it to the attic, redid the ducts, and improved the insulation.Im so glad they did. A system that was so noisy it would wake you every time it kicked on doesnt even rumble. A glassed in patio that was cold in the winter and hot in the summer is now the same temp as the rest of the house. Bedrooms that starved for air with the door closed now have both privacy and comfort. Ducts that were jumbled and tangled are neat and tied into position. The outdoor wiring is neatly sealed against the wood siding with clear silicone, preventing future rot.Give Aaron a budget and some time, hell make the most of it, balancing improvements in insulation and duct work against AC hardware to give you the best possible system.

Been doing business with these folks for a very long time! Great family and a great business. Honest and thorough.

I have to say that Ray and Sam definitely went the full 150 percent over and above what they came to do today. The ac was not cooling properly. They quickly diagnosed the problem and replaced the coils. We had 2 other companys out in the last 2 and a half weeks and no one could find the problem. Two thumbs up for Quality Star Service and for Ray and Sam

Great service. Fast, reliable, honest, and reasonable price. Thank you Ramon for the great service!!

I will not use specific names for this review, however, the employee I had the interaction with may possibly be the owner or related to the owner. We initially called to receive an estimate for service that was supposed to be $70. We clarified this fact with the employee after he evaluated our system. After he completed the evaluation which was required to retain his company he did not give us an answer on what the issue with the AC was. Prior to him leaving our residence he let us know he put in a small amount of Freon however when we confirmed what we owed him he stated the $70 would take care of the visit that day. Ultimately we decided to go with a different provider and when we called, as a courtesy, to inform the company that we were going another direction the technician informed us that we now owed $200 for the Freon. We explained that this was surprising as we had clarified his fees prior to him leaving our residence. The employee admitted that he forgot. We explained that placing $200 of Freon in a system is something that should have been divulged. The employee then stated that he could come back to the house and take back the Freon, alternatively, he requested the $200. In the end he accepted $100, however, his business practices were questionable and we are considering reporting this incident to the licensing board that regulates his industry. Typically when businesses mess something up they should take responsibility accordingly instead of planting it on the shoulders of customers. If this company used these tactics on us they most likely do this often and I would advise caution in accepting services from them.