Very convenient location. Full service post office with all your mailing needs and passport services. Parking is ample. Schedule is convenient. I have used this post office multiple times. I will be back as I need to get a passport for my son. I highly recommend.

As other people have said, its a black hole for packages and the employees are completely unwilling to help you find or do anything to get your mail.The United States Postal Service is an absolute sham and needs to be completely dissolved and rebuilt from the basement floor up. I will never get anything delivered again if it means getting it from USPS, as its an absolute gamble if you will get what you ordered.Fortunately, they have much more competent competitors. The corporate leviathan Amazon raised starting wages and are surprisingly much easier to work with. When Blue Origin goes to Mars, Ill be going with just to spite USPS.

Renewed two passports here. Unlike other passport locations (SL County building) you can make an appointment over the phone. Appointment are between 8 - 11 PM. The process was simple. The guy helping us had excellent customer service skills. Didnt get his name but would recommend coming here if you want to be treated great and in/out in 15 minutes.

Abysmal service.Asked to redeliver a package, they forgot.Went to the office to inquire, they lost it.All of this took hours out of my day because I was redirected to go to a location on the other side of town (completely different address then indicated on the pink slip), then when I arrived there they told me to go to the distribution warehouse.Arrived and clerk was late.Incredibly frustrating.

This is third time USPS employees are are dropping my mail to another’s mailbox. This is not good for company like yourselfMy address is 1640 S Stewart St Salt Lake City, Utah 84104Thanks,Ralph

I ordered from a company and this was the first stop for it. Seems like the point of no return or a Twilight Zone USPS facility. I have never in my life seen a sorting facility that is incapable of getting mail to move after a week. Strike that... after a day. It’s the job of USPS to deliver. I had a package go through Texas during the last storm, but Utah can’t move this in 37 degree temps with no snow. I’ve also read reviews about employees stealing packages and mail. Some might say they wouldn’t risk their jobs, but we all know it happens.

Let me put it this way: I paid $30 for a PO Box and instead drive 15 extra mins to an Amazon locker just to avoid this place.In just 1 month, I’ve witnessed some of the worst customer service towards myself and other patrons that I’ve experienced in my life.I can’t just blame the front staff though. They operate in a way that indicates how unfulfilled upper management is in life, and I hope it changes by someone more qualified swooping their positions.

Why would a package with a Utah destination take 3 days to go from LA to SLC then 2 days to go to Denver? Why would it sit in Denver for 2 days before it left for its next destination? Why would delivery of 10 May disappear from tracking and why would it be replaced with a new event showing it left Denver a 2nd time? Why after it left Denver a 2nd hasnt tracking updated to show a new delivery date displayed in almost 9 hours?

This location provides a lot of services including passports. Employees are mostly always kind and efficient. However - the HARD ROCK music that is always playing in the lobby is extremely annoying as you’re waiting in line. Hence the 3-star rating.

Employee was more interested in her phone than customers. Not friendly or super helpful, rushed me. As a plus, the line was super short

This is to the driver who delivered to Rosecrest in Herriman today. Ive tracked the office where she drove from and know that is where I can complain, since its their driver. Ive been waiting for a very important package to arrive today and I saw that the truck was in front of the mailboxes. I went out there to see if she was done, so I can get my package. She was not, she didnt even start. She was scrolling through her phone and wasting time. I asked her about my package and she told me that she has a lot to go through and it will take an hour. Then she instantly went back to her phone. This lady is being paid to deliver packages on time, not scrolling through her phone. This is irresponsible and unprofessional.

Beware of putting voters ballots or anything important into the Salt Lake post office system--they are holding things for 5 or 6 days before sending them on to their destinations. Take completed voting ballots directly to ballot drop boxes at many libraries--call election office for drop box locations or look up drop box locations on line. If you mail your ballot the post office will slow it down so that it wont get counted.

The employees at the Bountiful Post Office are always pleasant and helpful. They work hard to help each person ship their items the best way possible. I have lived in Bountiful for more than 20 years and have never had a problem of any significance. The building is clean and modern. The kiosk is easy to use, and you can purchase shipping materials on the premises. Thank you Bountiful Post Office for many years of superior service!

My mail was sent on its way in a timely manner once again. Line for the desk was a bit long though - print your labels beforehand if you can.

Price for PO BOX rental went up by $10. What exactly is happening?

My package took 3 days to come from NY to Salt lake and 4 days from the main post office in Salt lake 2100 s Redwood rd to 200 s Downtown!!!

I love this post office and their late pickup times - I commonly drive 30 minutes just to take advantage of them!I have never experienced bad service here. Although I dont always interact with the employees, every time I have they have been friendly and helpful.

I absolutely love this location. I only ran into one issue, the teller was new and made some errors on my transaction which caused me to be at the location over 3 hours.

Rude older white male employee at 21st south passport station in SLC who seemed more intent on teaching me a lesson than providing a reasonable level of helpfulness because I was 5 minutes early for my appointment instead of the recommended ten. He ignored me and the closed his office during my appointment slot. When he came back for the next appt., he argued that I hadn’t been standing outside his window the whole time filling out paperwork. I understand and respect that appt schedules and customer service roles are tough but he purposely ignored me and was extremely rude when I arrived (still early) for my appointment. If I needed to reschedule, fine. We didn’t need to play his little “teaching moment” game and waste mine and his precious adult time.

The people here are friendly, fast and full of fun. Rarely is this post office crowded due to their efficient work. I loved the day that the Mr. Rogers stamps came out and they celebrated by dressing up as Mr. McFeely. I drive out of the way to do business here!

Imbeciles who can figure out their left from right. Stupid package was shipped by a company I use out of Orem on 12/23/20. It is 1/5/21 and it’s still sitting at the location not moving. And they pitch n moan about Covid, using it as an excuse.

I’ve never met such rude employees!!! Be prepared to be discriminated against! They tell each and every customer something different.Went in w/o a mask because of medical reasons (which legally I’m allowed to not disclose why.) I was told I was required to wear one for service but, 4 other people inside didn’t have one and we’re helped. The guy who told me this wasn’t even wearing his over his nose the correct way! If your going to tell one to do something you better tell them all.

I’ve done my fair share of mailing packages and this post office has some of the fastest service in the valley. They move people out of the way that aren’t ready and them come back up. I haven’t had the wait like the other post offices in the valley. I just wish it could be slightly more automated, but that’s on USPS not this specific branch.

Passport employee (lady with white hair, she didn’t give me her name) need to be more respectful when someone need help or just asking a question politely. When people do something the first time; they will absolutely ask questions or need help, especially with government paperwork. If you help others; you will make there day better and you will feel good too, just try it..

You very very good to me

There was a FROG inside of my po box. I told the manager about it, and her response was telling me that I didn’t need to wear a mask. I’m just as lost as you are.This place is a disaster.

If anything the staff at this location have been one of the nicest and friendliest people I have ever seen at an USPS.

Website said it opened at 9 am. Its 9.32 still not open. The website says open. Door sign 10 am. Lame! And the automated system on the phone is a joke. No way to find out what happened to my letter. No way to talk with a person on the phone! You need at least a live chat or text option!

Takes days to move a package 6 hours away. worthless.

Accidentally dropped off a FedEx package here at USPS. Yes, my bad, but after a week there has been no sign of it.I went in to the office asking for help, and was told to contact FedEx. I told them that FedEx has no tracking information on it, and they usually scan packages the moment they receive them. The guy helping me couldnt comprehend this, and told me again, to contact FedEx.I finally got somewhere with another person, who, after some serious discussion explaining why I am concerned, said he would go back and check the box where they put these items. Of course, he found nothing.I have heard that both USPS and FedEx receive mail for the other, and they generally have an agreement to deliver packages to each other. I suspect either sheer incompetence at this location, or a shifty employee stole my package. A week, especially during the holiday season, is WAY to long for this.

The package was supposed to be delivered on Saturday by 8pm. Waited all day and nothing. Today is Sunday, USPS does not deliver on Sundays.My package has been sitting at the local USPS Regional Facility for 2 days now, only 10 miles away from my house. It takes USPS 3 full days to bring a package from the local office. It only took 2 days to be delivered from Minnesota.My past experiences have been very similar. USPS package delivery is always late and unreliable. In 2017 I received total of 4 packaged that were not addressed to me. USPS is truly the worst!

Passport services were knowledgable and patient with me. Had everything completed in a kind and efficient manner. Great service!

Passport office.Lynn was nice and kind to us during the process of renewing my daughters passport.She was super friendly and explained to us all the steps that we need to follow. Thank you for making our visit amazing!!

Made another delivery... in and out quickly.

Takes forever for them to move packages. Often times they move packages the wrong direction. I paid for overnight shipping and it took them 2 months to deliver.

Have waited 17 days for my package. Still haven’t gotten it yet. Pretty sure they lost it. I’ve called every possible service and they’ve given me 0 help. Pretty mad that I am going to have to reorder everything AND wait another 10 million days.

The counter has seen some publishing deadlines I am sure. ^_^

The passport office is a joke. There is no reason getting a passport should take as long as it does. These folks have zero sense of urgency. I cant believe how much time has gone by without a person in the office before they call in the next person. There is a reason the post office is slowly dying. Service is non-existent.

Passport office. Nancy was great helping us getting everything we need it done to get a passport for my son. Very friendly. Looks like she enjoys what she does for work.

Horrible customer service. It was my turn in line. I had an obviously big package and the lady says, “I was hoping one of the guys would get this one.” Who would say that? I, as a paying customer didn’t want to feel obligated. The whole time the tone of this individual was unwelcoming and I felt belittled. If you work at a place where you handle packages, you are excepting the fact that you deal with all sizes of packages. I had a bad day already with another establishments customer service and this person just made my day even worse. Went to Fed Ex and they had way better customer service!

Bad service, employee was very rude and unprofessional

Avoid this location for your passport. One of the ladies working there was extremely nice and helpful. Unfortunately, the lady who helped me was rude, disrespectful and pushed her own political views!?!? I left irritated and confused. Laughed at my name, and couldnt refrian herself from belittling everyone around her.The process was lengthy but that was expected considering it is a walk in. The payment process was easy. Overall, really disappointed with that individual. Otherwise it would have been a relatively nice experience and I would have rated it 5 stars.

I am a business in WVC and would like to know, why, my mail doesnt get picked up everyday, yesterday was a day we did not get our mail picked up. We had ballots that needed to be postmarked by last night, and to get hold of someone is a joke. Please reply!!!

Great customer service in passport department. Make SURE to arrive early!! They sometimes can even take people before ten on Saturday.

I paid for first class 1-3 day shipping. I dont understand why its been sitting at this post office for 4 days. My package is now 8 days late, and since they dont deliver Sundays and Monday is a holiday, thats another 2 days. If I wanted my package delivered in 10 days I wouldnt have paid for 3 day shipping. This is the fourth time this has happened, and it will be the last.

Ordered a package on a Saturday. Within a few hours I had a tracking number. It was supposed to be delivered on Wednesday 11/7 by 8 pm. I had gotten a notification via text that the package arrived in Salt Lake City at 6 pm. So I already knew I wouldn’t be that day. Which was fine what ever. So then at 12 am I get a notification that my package is now in New Mexico. Then I get another, at 4am that it’s leaving nm on its way back to slc. At the end of the day I check and get ANOTHER change that at 8:32pm it has just been scanned out of their system and was on it’s was. Long story longer I must have the item by Saturday 11/10 early in the morning and it will likely not even be here till Tuesday because of Veterans Day.... this is why I ordered the damn thing a week in advance. It was only coming from Colorado Springs...... the USPS is the more inefficient thing every created ran by a bunch of knuckle dragging inbreds.

By far the worst customer service I have ever experienced. I arrived at the store well before closing but had to simply write the address on my package 2 minutes after 6, and was repeatedly yelled at and threatened to be locked in the store if I did not hurry and send my packages immediately. I understand the employees want to leave, but that is not the way to approach the situation.

Have driven here to ship something 3 different days at 3 different times in the day, nobody is ever working. Or I should say there is usually one employee working while another sticks his head out from the back looking at the long line of customers. This last time I waited 20 min and still didnt get through the line. And the employee had a sign on front that said he was in training.

I was worried about having to go in for my passport renewal because of all the horrible reviews. I was thankfully surprise! I came in 2 hours before they closed on a Thursday and was only there for about 45 min. Most of that time was filling out the paper work and the man that helped me was super sweet, even went as far as printing out all my copies I needed because mine were wrong.

Bad customer service and they have roaches in the front area.

+ It might be too late now for Christmas gifts, but if given the option for shipping, choose UPS, not USPS.+ 3 different people independently said they witnessed a USPS postman in Salt Lake City throw a package on the ground.+ USPS central makes it impossible to report it. (Ive tried repeatedly.)+ United States Postal Service is dying. They brought it on themselves with bad management and terrible customer relations.

I was on hold for over an hour just to be told there was nothing anyone could do about my missing mail

Good people

I sent a package (2 day delivery) on the 19th of February 2019 from Upstate NY to Clearfield UT--thats 2,173 miles, and the package arrived at this facility on the 22nd of February 2019 and thats pretty fast!. But once it arrived here (((30 MILES AWAY FROM THE FINAL DESTINATION))) its still here 6 days later--this is the 28th. How long will it be here?? Who knows. LOL Update: This item was finally delivered the next day!

We went to get a passports on Sat. May 19th and arrived at 10:05, the hours for this branch are 10-1 We walked in and the woman working said rudely, “ I can’t take anymore customers, I’m done for the day so you’ll have to come back on Monday!” We asked why and she said that if we wanted a passport we “should have been there at 8:00!” Huh? But it opens at 10:00! This is so weird we couldn’t quite wrap our heads around it! You are open from 10-1 but this woman decided she was done at 10:05?!This branch needs to improve customer service and either get more employees to handle the amount of traffic they have on Sat or post that you are open at 8:00 if that is when you actually open! Disaster!

Excellent service.

The granny thats she work at the passport service area she is very aggressive and rude

Nancy at this post office was extremely helpful, polite and provided all the information that I needed. Many thanks to her!

Great customer service, you need more employees in the rush hour

Quick, clean and friendly staff. Went in at 1PM on a Thursday and was out in 10 minutes.

THE TIME POSTED IS NOT THE TIME THEY OPEN

I general hate the post office and the DMV its always a painful experience, but this is really not that bad of a location the building is dated but I kind of like that its retro

Good place, never have a problem with my P.O. Box or customer service

They would be better at dodgeball the way they like to throw my packages on my porch from ten feet out...

Id been waiting 8 days for a Priority Mail package to arrive, and today (the morning of December 23), it was marked undeliverable to the address. Im only in Salt Lake for the week and am leaving on the 25th, so if I wasnt able to intercept the package in Salt Lake (which was supposed to be my husbands Christmas gift), I knew it would be a long process before I could track it down again. After someone at the national USPS call center changed my package status from Undeliverable to Pick Up, I was fortunate enough to reach Tracy at this local SLC post office. He personally tracked down my package on the truck, called me back to let me know hed found it, and held onto it for me until I could get to the post office to pick it up.This time of year can be so stressful, and I had braced myself to be on calls all day with USPS to sort this out. My husband and I arent able to be with family this year and will be spending the holidays in a hotel, so it was very important to me to have this gift for my husband. Tracy truly saved the day and I cant express how much I appreciate his kindness and patience, and how much it meant that he would take the time and make the effort to track down my package. Its not often that people are willing to go out of their way like that. Plus, he was wearing an amazing kelly green Christmas suit with a red top hat. I think he may be my guardian angel this Christmas. Thank you, Tracy!

You cant get ahold of a person over the phone. And if you do they act like its inconvenient that you have even bothered to call in. They are more than happy to transfer you to someone else, but the wait time for me was 34-52 minutes. Whoa...

Friendly counter clerks. Always willing to help you with any questions you might have.

Package has been sitting at post office since December 20th. Its the 26th and there still havent been any updates to the shipping. Kind of annoying but this has been my first experience with them so I gave an average rating

Called to get some shipping estimates and the lady that I spoke with was extremely helpful!

Quick service, no line at Saturday. They are open 10am-2pm Saturday

Terrible post office, my order took 4 business days to get released, even paid with first class.....

It says Online it opens at 10am on Saturday. But opened at 8am and they stopped accepting people before 10am.

The wait to apply for my passport was the most ridiculous thing ever. I was waiting for over 2 1/2 hours. They need to hire more people and not just have one person working for a few hours, Or at least rearrange schedules.

Great entertainment, no cover charge!

Christmas present got there on the 21st, it was 37 miles from final destination, still sitting there on the 28th with no delivery date - could have kicked it there by now.

The passport staff was very helpful

Whole post office doesnt have printer ????I been waiting on the line get there tried to send my stuff but they said they dont have printer . They said they cant print my paper. Its one part of service right . Or am i tripping !!

I am on hold for over 45 mins now! terrible service! no wonder NSPS is going the way of the dinosaur!!

Passport office is rude. Go elsewhere to get your passport done.

Absolutely ridiculous that the wait time to speak with someone is 30-40 minutes. NOT ACCEPTABLE! as a person that ships $1000/ week this alone will make me switch to UPS or FedEx. ANSWER THE PHONE!!!!!!

Do not go to the passport section on Saturday without an appointment. It is a joke.

The office closed 2 hours early with no notice

Package has been sitting there not moving for 8 days now.

Worst usps !!! They lost track of my tracking number,so they had to return it back and send it again

Very polite and courteous

Worst in America my page is still sitting, its been almost a week.

Its where I work

Nice people

Potato

They are very kind, very good attention bridan ai

They do good customer service