Update: The senior service manager reached out to us and promised to make this right with a specific course of action. Will update based on how that goes.Our lawn has NEVER looked worse. It was struggling a bit this spring, and with year-old sod in the back, we wanted to be sure it did well. We used Stewarts last year, and the lawn did not look any better. Upon switching to TruGreen, our lawn soon looked worse than ever. It looks like well be out thousands of dollars from the new-ish lawn in back. It started dying in weird patches and the whole lawn health degraded. It started dying at the blade tips as well. Their own answer was its not getting enough water. It was definitely getting enough water. They kept promising to send out a supervisor, as no one who did the application knew anything, but this was just a runaround and never happened. They tricked my mom into thinking they were going to treat and protect the trees and bushes as well. NOT happy.

After being 2 months overdue and the weeds in our yard looking like they were the grass, I did the weed control and fertilizer myself. I called 4 times. Each person told me they would take care of it. Nothing happened. I was able to email with a manager who assured me it would scheduled for that week. Once again nothing. I email her again. She apologized and assured me it would get scheduled. It did, no one came. We’re now 4 months overdue and I asked for a complete refund. Of the six applications one maybe two were done but you certainly wouldn’t know it by the look of the lawn. It has never looked this bad in 20 years

Avoid at all costs. We signed up to have someone come maintain weeds, fertilize, and tell us what species of grass we have. The day of the appointment came, and the rep just spayed weed killer and left. No communication, no fertilizing treatment, nothing. We called, they promised to make it right. The next appointment was scheduled, but the rep skipped the appointment because the road was closed. It was not. We called to cancel. They offered to make it right but we politely declined.The next week, we get a notification that our appointment has been scheduled. We call and reiterate that we have cancelled and do not want any further appointments scheduled. THE VERY NEXT DAY we get another notification stating that our appointment has been scheduled AGAIN. They will make every attempt to charge you for bare minimum services even if you try to cancel. Do not give them your card information. This is not a reputable company.

Very disappointed with the service I got ! Paid for whole season and got skipped one month, nobody contacted me to let me know they were not going to show up and my sessions were constantly delayed. Finally I cancelled my services and am waiting for my refund of the services left on my account. Im pretty sure I will have to take them to small claims!

I signed up in March 2021. They did the first service and disappeared for 2 months, then in June they came and performed extra services than I signed up for and charged me double that month. They cancel and reschedule constantly, I was supposed to get aeration and overseeing this month. They pulled up 2 hours earlier than I was told, heard my dogs bark and left. No Knock on the door, no call to have the dogs pulled inside. They. Just. Left!!! I called to complain, they rescheduled but still charged me on the date they didn’t complete it. Then today they were supposed to come again and cancelled again. Stating it was put in their system incorrectly. The soonest they would reschedule was 3-7 date away. They have already charged me for the service and continue to cancel, the service is supposed to be charged the day it is completed. They give me the runaround on the phone and never fix the issue. I have been hung on multiple times.This company is overpriced and terrible! DO NOT USE THEM!!

Absolutely amazed at the audacity of the workers here. We have had issues with the company saying that workers came out and treated the lawn when they never did. We had trugreen in Florida and they leave signs in the front and back yard and put a printout of the service on the front door. That never happened and we also have a front door camera so we know no one was ever at our property. We called and complained several times about emails saying a service was provided when there never was. After the several complaints, one morning my camera alerted me to someone on the property around 7:30 am. The guy legit pulled up, parked his car, got out, put a sign in the yard, walked a printout to the front door, got in his car and drove off without treating the lawn. Like…Are you kidding me!!?? This company and its workers are a joke. Do not give these con artists your money.

If you enjoy paying for a lawn service but still having weeds then this is the company for you! Have made endless calls to customer service to complain but weeds are worse than ever. Absolute waste of money. Called and canceled our contract with them today.

The other day my neighbor said, “wow your lawn is looking really bad! You need to get a service out here quick!” I then told him, “I had a service come at the beginning of the summer. The service I paid for is why my yard looks worse than ever.” We both agreed that it had never looked like this before. I truly felt that they sprayed weeds and dandelions onto my yard it was that bad!

Ive never done an online review, but I had to with this because this was the Absolute worst experience and WORST CUSTOMER SERVICE EVER! I prepaid for 6 treatments. They applied first treatment too soon and burned my lawn. Told they wouldnt apply 2nd treatment as scheduled because of lawn damage. Ended up applying it anyway without telling me first. Caused more damage. I was told I received a full refund after I requested it. A month later, NO REFUND. Contacted customer service again and waited a week before anyone responded to my refund request, only to be told to be patient and I can rest assured it was done, even though they were unable to provide me anything showing it was done, and then said if I dont see it within 5-7 days, just contact my bank. Would give them ZERO STARS if I could.

Paid for 1 years worth of service upfront. 3 weeks later after multiple no shows I called to cancel and get a refund. 2 weeks after cancelling and receiving my refund they sent someone out unannounced and charged my card.

There appears to be a complete disconnect between the capabilities (manpower) of this local office and what the coorporate office advertise.I signed up and prepaid $1,560.00 for one year of weed control and fertilization at the beginning of June, tomorrow will be September and I have been unable to get a single application applied to my lawn all summer long even after caling them 4 times in July and August.I suspect the local office is completely overworked and unable to take on any new customers or simply dont have any service technicians. But when you call to sign up they will not let you know that and will be more than happy to take your payment and not render any services leading you to endless hours of hold time when you try to get a refund because they are currently experiencing higher than normal call volumesPerhaps if they had more boots on the ground and less desk jockies responding to online critism of dismal service they could get the job done. I suppose the old addage If you want something done right you have to do it yourself holds true.

TruGreen this year has been a big big I mean huge disappointment! I have not used them for a few years and I went to go back because I thought my lawn could use a little fertilization and apparently its backfired on me I have more morning Glory than ever before and I also have a serious attack of goat heads. They have been unresponsive telling me theyre coming back out and doing a reshoot and then they tell me no thats part of my service and this is my third series and I demanded that a supervisor call me and I have not gotten nothing, no calls no redo. Im not happy at all very disappointed because of their reputation you think that they would be Johnny on the spot taking care of my needs but no.

We contracted for TruGreen to do lawn fertilizer and weed control for our yard. They came twice, but have not returned since October of last year. I have called and emailed them repeatedly and they promise to reschedule me but never do. They must be getting more clients than they can handle. In the meantime, the weeds in my new grass are taking over so I will need to fertilize and weed it myself. If you want to hire a service that forces you to do it yourself, hire TruGreen.

We contracted with them for 2021... they came 1 time and never returned. We called numerous times and finally got through... the gal said theyd come on Monday... Monday came and went. No one called, emailed or showed. Dont waste your money.

Never shows up on appointment date. Poor customer service.

I’m done! I’ve used Trugreen for years. This year I prepaid as usual. No service at all. When it was long past time for the ore-emergent, I finally got through to someone after being on hold for 2 hours. They came once but too late for the crabgrass. It’s now July and I’ve not received any of my prepaid visits. I’m so dissatisfied with this company. I’m ready to cancel and ask for my money to be refunded.

I paid what I owed and cancelled service as I couldnt see any improvement after TWO years! They came again anyway. I called and complained! Was told they were going to come check it out and give me a free treatment. BUT they charg3d me for that TOO!!!

Absolute garbage! never showed up. I called and canceled all services after multiple phone calls and reschedules on true greens part (never showed up for the reschedules after 3 attempts).

They are a nightmare here in Utah! Is it possible to give them negative stars?? The software forces me to give them at least one star but they dont deserve even that.Don’t believe their claims that contacting customer service will help fix anything. Multiple tries proved they do not honor their promises. I have wasted many hours trying to get them to fix things.They have ruined our lawn and turned it into an eyesore with their badly blended applications.We prepaid for the full season. They came out in mid-March and did a shoddy application that neither greened the grass nor took care of weeds. They have disappeared ever since then, despite calls, emails, complaints, and their promises to come back out. Now it is June. Meantime our nice yard has turned into a shambles with brown spots despite our consistent watering, and big weeds are everywhere. All their reassurances to return and do their job have become broken promises.Update: It is late July and they only came twice since March, despite my repeated requests that they come again but this time do it right. Our lawn remains awful.

I had been with TruGreen for a while but after prepaying for a year, nobody showed up to service the lawn after three months of trying to get them to come out. Several calls and web chats later, I had to cancel sadly. Very poor service.

Friendly service people. Very professional, and they know what theyre doing, being careful around bird feeders. Would NOT have any other company do this service for me!

Requested a callback and the lady that called me was rude. After I told her I am not signing on today, she hung up on me.

Requested a phone call to set up a consultation. A rep called seconds later. When I mentioned that I had called other companies to provide a bid for the same services, he hung up on me. I wont be doing business with this company. Ever.

We paid for grub treatment but ended up with significant grub damage (dead grass). When they came back out they pulled up dying grass and we saw living grubs. Still had lots of dandelions, too. Weird.

Terrible service. Prepaid for a year. The last two appts have been no shows. The only time they have come was back in March and only did the front lawn. Fortunately my neighbor saw this or I wouldn’t have known.Keep requesting the local mgr to call, but nothing gets done.

First time going with a Big Name lawn service. Absolute horrible experience. Extremely poor customer service. Had to call multiple times to schedule treatments. Grubs took over and could not get a technician scheduled to spray after calling and reporting the problem multiple times. We will either return to taking care of the lawn ourselves or go to a small business that cares about their customers.

Should have read reviews before calling ! Customer service was very disappointing . I called to get a quote and information . I got the information I needed I told the guy helping me if I remember currently his name was James on the phone “Thank you, I will talk to my husband about it see what he thinks and give you a call back “ he replied with a “oh I didn’t know your husband made the decisions I thought I was setting up for you .what time should I call back since he makes the decision I would like to talk with him “ so rude!!!!! Won’t be calling back again!!!

Unfortunately, TrueGreens service has declined significantly over the last year to the point where we needed to cancel the service. They started to miss the scheduled visits more often and were tough to get a hold of.

Horrible!!!!!! I was given a price for my first service that was supposed to be $29.95 and after that it would go to $69 per month... called and said I needed my service date pushed back but they still came out and did it and charged me $200. Then when I called to get the situation figured out, I was on hold for 3 hours. Finally was able to get in touch with SOMEONE and she was very rude and disrespectful! 10 out of 10 I do not recommend using TruGreen.

The employees are nice, which is where the positive ends. I used TruGreen years ago but stopped because of their inability to prevent crabgrass and stop weeds. After a couple of years I gave up and had to DIG out a bunch of patches. Got things looking good again, then schedules got rough so I went looking for someone to fertilize on a regular schedule. The neighbor recommended company had a full schedule, and other options were not looking so great. I decided to give TruGreen another shot.They started treating my lawn once again at the beginning of the 2017 season. By mid-summer I had crab grass and weeds - not happy. With limited exception, when I called to get a re-treatment I would be told something like your regular treatment is coming up in a couple of weeks so we will take care of it then, despite my insistence that we had a problem. I paid them though the year, never being satisfied.This year I got a text saying my first treatment was scheduled. I called them and told them forget it. They gave me the we will get it right thing, and offered a free treatment. I told them I had serious doubts, but they insisted they would not charge and if I had any problems to call back in 10 days. Guess what - WEEDS all over the place a week after they treated. I call back and say I am done, they say they will come back out and fix it. I tell them with a decent amount of detail what the issues are - Clover in the park strip, crabgrass emerging near the end of the back yard, dandelion everywhere.Well, they came back out and were very prompt. 4 Days later, worse than after the first visit. Insane. All the photos are from 4 days after the second visit. Remember, this company treated my lawn for all of last year as well!If it were not for the people in the call center being nice, this would be a 1 star review.

We signed up last year because we were in a 5-year battle with lawn grubs, and we were losing. This was my first experience with a lawn car company. The ONLY thing I needed was grub control. They said they I would have to pair it with regular lawn service and I couldnt say no to a greener lawn. So we signed up. The first grub application was in May (too late?). By July the grubs were back at it. I called trugreen and they said they would add another grub treatment on our next service. I never saw another grub application on any of our consecutive bills. By August I started applying my own grub treatment and started to see some improvement, but by then the grubs had spread from a basketball size spot to an area the size of two large picnic tables like the metal ones you see at the park. I called trugreen a couple of times and both times was told a local manger would call me. Turns out that trugreen is a huge company and has territory managers to deal with the local customer base. I waited and never got a call from any manager. On trugreens second to last application of the year the tech advised that we reseed the bare area cause by the grubs, and that trugreen would be happy to provide the reseeding service... What a joke. And for the next couple of weeks my phone was bombarded with sales calls about reseeding and fertilizing the dead area of grass. I wonder where this attention was while my grass was being devoured by grubs? So, this spring rolls around and I get a scheduling call from trugreen and I gave them my sob story to which the phone person quickly replied Id be happy to give you a discount and ensure you this year well have your grubs under control. Its hard to turn down a discount, so I agreed. My first service was scheduled for late March. Late March came and went. It was still snowy so I didnt think much of it. Then in early April I started seeing trugreen trucks everywhere and called to see when I was scheduled. Again, I was given a date that came and went. I finally called a local competitor- Big League Lawns. I dont like baseball, so the branding didnt appeal to me 😜 but they seemed super on top of things when I called their local office. They didnt offer any sort of promotion but ensured that my grubs would be handled this year, guaranteed. My trugreen treatment was scheduled before big league lawns was scheduled so I decided to paly a little game... Would trugreen actually show up this time (their 4th scheduled visit without actually making it) or would big league make it to their planned appointment and beat them? Guess what happened... Another trugreen no-show and big league showed up as promised, provided great service, and left us with some great information for in-between our services. I also received a phone reminded and a text reminder the day before big league showed up. I have yet to receive any notification from trugreen about an up coming visit or their subsequent cancelation and rescheduling. Anyway, weve moved on from truegreen for... greener pastures. I would have left 1 star, but my front lawn looked great all year. Minimal weeds, very green and grew vigorously all summer. So, there was that. Trugreens strategy is volume. Get as many new people in the pipe by leveraging disocunts and promotions. Show up and do the applications which will inevitably leave a healthier looking lawn. But the minute things get more complicated than that, their lack of customer service and genuine care for keeping you as a customer will show and they just keep slashing their prices to keep you instead of actually providing the proper service, which coincidentally is called Customer Service. Then trugreen responds to this review with a generic reply inviting me to email them. Ya, Ive tried that too only to get more sales calls and offers to lower the price of my service. See where this is going? Anyway, good luck out there!

Way more weeds since we started service.

We paid ahead for lawn services and only received 2 of 7 by June 25th. They did not do our park strips.

Always keeps my lawn looking awesome and now Ive moved into a new house and I am continuing with using them. Highly recommend this company for those looking into these services. We also got aerating done.

I thought they would help me get my back yard seeded and keep my front yard weed free. Essentially I paid for the inconvenience of calling them. Every visit required me to call them back out to do my back yard. I had one good service in the 4-5 months we used them. My yard is still full of weeds despite their weed killer. Not once was I confident that the individual in my yard actually cared about grass or their job. Their app is slow and most of the time requires you to call anyway, no one answers at the local office you always get the national call center. After a summer of headaches and failures what I thought would be a good way to keep my years green and weed free was simply a waste of time and money.

Would give 0 stars if I could

They were very pleasant to work with.

Horrible job of treating my lawn, have a tone of weeds years later after being with them . My whole neighborhood uses them, but I’m going to tell them to switch to another!!

Horrible... My lawn looks worse this year than the previous... Patchy and just a disaster.. Not even sure how to proceed at this point!

Sales rep over promised and under delivered when it came to scheduling the first service. Multiple times.

They are shady people they tell you one price and then charge you a different price. Even confirmed in email what would be charged and then still made off with an extra 100. Other lawn places that are better and more upfront keep searching don’t stop with this company

Excellent Service!

When I signed up with them, they treated me fairly and the product was fine. However, make sure you understand that they will keep billing you unless you call and cancel. I was under the impression that since I had pre-paid a whole year in advance, that that was all I had agreed to. I had no idea they were continuing to treat my lawn (rental place hence I didnt know) in the new year. Luckily I picked up a call from them and avoided going to collections. Somehow the lady I spoke to thinks that TRUEGREEN is a service like your Power or Water bill and that they will continue to charge you unless you cancel.

I love TruGreen for making my yard the best in my neighborhood❤️. My lawn is green and I do not have to water everyday to keep it green.TruGreen is doing what they promised in their ads. The price is so cheap considering what I have to do to keep it looking this great. Trugreen also gives you discounts when you sign up which brings the quote price lower. I have used other lawn care services but TruGreen is the best. If you want a great looking lawn with less fuss over your yard then choose TruGreen.

Run away!!!prepaid for service the never happened. Still trying to get a refund.

Holy smokes these guys are idiots. Im on my fourth time trying to get an email confirmation with payment and account info. The Irony that the department that they send you to that fixes your email cant actually send you the email. They email someone who is supposed to email you! they keep telling me to schedule service using the app..which I cant log into without my email confirmation! Absolutely a joke.UPDATE: Just had to call again. Still not fixed. They just dont care. Amazing to me how little pride people take in their work...at least at this company. Do yourself a favor. There are many independent places to go where people actually care about the customers. TruGreen does not.

My experience with this company has been a nightmare. When I signed up (for 6 treatment package) I requested that my front lawn not be treated because I am working to kill the grass and xeriscape. However each of the 3 providers they sent out each had no idea about this, despite FOUR separate lengthy conversations about it with both the customer service department and the in-person providers. Each apologized for the lack of communication and promised it would be rectified. And each subsequent provider had no knowledge of this, and arrived attempting to treat the front yard yet again, til I ran outside to stop them.In my last phone conversation with them I asked whether it would be possible to just do the weed control in the front yard, and the fertilizer plus weed control in the backyard (since they clearly could not grasp that I wanted my front yard left alone) and they said yes. The third provider just arrived and said that this was incorrect, that they can only do both treatments simultaneously, or neither, and AGAIN had no idea they werent supposed to do the front yard. They then proceeded to spend literally 1 minute in my sizable backyard, then wrapped up the hose and left, while I watched out the window.In addition to this, after I signed up for the service I received at least 20 sales calls from TruGreen including SEVEN calls in just one day. I work nights and sleep during the day so didnt answer most of them. But twice I did, and they ignored my request to be taken off their call list, so I ended up having to actually block the phone number.When I called(yet again) to report all of this and cancel the service they would only refund a portion of my 450$ payment, despite only receiving a few treatments of my total package.

Very reliable and our lawn looks great! Its nice that we dont have the hassle of doing it ourselves. We are seniors and it is very convenient for us.

The service is good. When have talked to specialist, very friendly and is willing to answer any questions. This second year of service and lawn is looking good. However, there are weeds in the lawn that do not respond to the treatment. I have called and are very willing to respray.

Sadly, the Trugreen service in the Provo area is abysmal. We used Trugreen in Colorado and they were wonderful. But in Utah, they cant seem to remember to actually come out and perform the service without me reminding them. Their sales department is constantly trying to up-sell new services -- even when existing services are not being performed properly. On a positive note, their finance department is very efficient in collecting money.

The technician is knowledgeable and competent and efficient and thorough. O didnt like how the sales person forced me into a long term subscription ir contract. I felt trapped.

This company is awful. The first two schedule service visits were no-shows and then the third time the representative showed up with no weed treatment fluid. After saying he would reschedule the following week and then getting in his truck and leaving, I was charged for the first visit (and charged three times the amount that was initially discussed when setting up the service).I called the next day to cancel any future services and get a refund. I was told that the notes said the technician performed service and that they were owed a payment for the treatment. After fighting with the rep and threatening to report them to the BBB and file a fraud charge with my credit card, they finally referred it to a supervisor who agreed to give me a refund.Ten days later I was called to schedule a mosquito spray service. I asked what in my account indicated that I was still an active customer or would want any future service and was told that I was being rude and taking out my frustrations on the representative. Guess what - you called me to push an unwanted service. If you dont want to to answer my questions - quit calling! Terrible service - there are plenty of other lawn care companies, dont be fooled by the commercials or promotions. Do your homework before calling these guys.

Robert has been an outstanding specialist. He shows concern for my lawn and trees, educating me with his knowledge regarding the needs of the lawn or trees. I find him very amicable and professional. . An outstanding specialist.

Horrible company. Poor service. Their products are horrible for the environment. I worked for this company and they take pride in ripping off customers and draining as much money as they can from them without giving proper service

I love my lawn care professional. He is polite, leaves a detailed report of the services provide for the particular visit / application. He gives me tips and suggestions to improve the health of my yard as well as my trees. Not to mention he loves saying hi to my two dogs.

Im not a customer and they sprayed my yard without my permission. The added fertilizer burned/killed my grass and killed the clover I seeded into my lawn. I do not use chemicals like this in my yard and they couldnt tell me where / what they sprayed. Ive been waiting for a supposed call back from management for two months. Irresponsible business.

The specialists are always very friendly and courteous. They listen to my concerns and answer questions in an informed manner. They have made helpful suggestions so that I can improve the condition of my yard and have pointed out potential problems that I wasnt aware of. I greatly appreciate their help.

Vincent is the tech who takes care of our lawn and I really like the guy. He is very courteous and helpful. I dont know the techs name that takes care of our trees, but he does a good job as well.

My experience with Trugreen thus far has been unacceptable and I do not recommend this company to anyone. Trugreen has time and time again proven themselves to be incompetent in their services, management and customer care.On repeated occasions, they claim to have provided a lawn care service (feeding or monthly touch up control) but my wife, who is a stay at home, never receives a call to say their coming or sees the servicemen in our yard. To add insult to injury, our gates are locked, so unless they jumped the fence and fed the lawn with our dog in the yard, they are falsifying documents to their management for payment.If, by chance they are jumping the fence and providing service, I could get better quality doing it myself (which I now am). I have weeds growing all over the place and the grass is a light green instead of a dark healthy color.One of two things are happening, either they are providing service and stand by their low quality or the servicemen are lying on their paperwork for services that never happened.I have asked management to come out and see for themselves without success. We decided to cancel their service and got slammed with their internal collections to pay for services that didnt even happen!This corruption needs to stop! Trugreen does not provide any sort of quality or willing to work towards any solution. I do not recommend this company to anyone.

Nothing but issues. Do yourselves a favor and stay away. I have been a customer for far longer than I should have been.Lets start with issue no1. - TrueGreen tech sat in my driveway for 15 minutes and did not do the service(caught on camera). - Then left me with the bill. Truegreen took care of this mistake but did not do anything for the future to get the sour taste out of my mouth.Second, I asked for Saturdays only so I could be home and open up the gates so the techs do not get met with a little rottweiler. They said that is possible to only come on Saturdays and then for the next year did not show up on a single Saturday.I paid full price to only get half my lawn serviced because I can not leave the office and do not want to keep my dog in the house all day.I finally called see whats going on and they assured me Saturdays only moving forward.A week later - Wednesday ServiceCall again - Get the same story - Saturdays only3 weeks later - Wednesday service call.I called to try and cancel - They promised again only Saturdays.That leads us to yesterday when I got the noticed that they did two services on a Wednesday on my lawn. I paid 84 dollars for half my lawn.I do NOT recommend them unless you want them to steal from you and say they did the service but did not do a single thing.

Horrible dishonest company. They killed my lawn last spring, admitted that they did it and then proceeded to charge me each and every month. I spoke with Mike and he apologized, said they would treat my lawn for free and reseed if they had to at no charge, but they charged me for the treatment all summer long. I had the worse lawn in the neighborhood and there are portions of it that never came back.I paid $652.53 last year to fertilize my lawn, trees and shrubs and you can see by the picture what I got. Homeowners, there are better options out there and you dont need to look far.

They didnt show up twice, and when the guy finally came he sat in his truck for 20 minutes before he sprayed my lawn. Then, after the application we still had lots of weeds. We had Trugreen come a few years ago & they did a good job, but now it has gone completely down hill. They said they would give me a free application, just to keep me as a customer when I tried to cancel, but they never came. Im going with a different company.

I would never use this company. Very poor customer service and rude as can be. I sent them notification on their web site to cancel my service because they never would give enough notice before coming and my lawn looked worse than all my neighbors. They still showed up and performed a service. (10 minutes from arrival to departure) Now they insist i pay for the service because they didnt see my post i sent to them on their web site before their guy came out to my house. I was using Scotts for several years and had no complaints until these guys took over.

In general, the technicians who service our yard have been polite and helpful. They answer any questions I may have. They detail what to look for (weed control) and when to call for a repeat service if I dont see the expected result.

I was warned about using this company. Had numerous people tell me they would get charged for services not performed. I was hesitant but was given numerous promises and assurances. I was told I would be informed 2 -3 days ahead so I could keep the dogs inside and unlock access. First service I was given no notice. Therefore the back yard wasnt treated. I was told I would be called to schedule the aeration and seeding. Avian did not happen. Therefore once again service was not performed in the backyard. All these promises were made by John. He said if there were any issues he would personally take care of it. When I called him he denied making any of these promises. Says there is nothing he can do call customer service. DO NOT use this company. Specifically DO NOT deal with John.

Months after cancelling our service and being told that we have a zero balance I get a notification from a collections agency stating that I have a payment due! A different manager each time I talk to someone?? No wonder they cant get it straight. Completely unacceptable! TruGreen will never win our service back! I wish there was less then a one star rating.

My lawn looks great. My specialist always knows what my lawn needs to keep it looking terrific. My only concern is that I sometimes have a few dandelions outside my fence in the back yard.

I love having trugreen come out this has saved me a lot of time and money my grass is greener and thicker since they have been coming and now I have them helping with my trees I was spending the same amount of money on the trees and still have problems with them now they look a lot better

Over the last two weeks ive spoken with 3 phone representatives and two associates that have knocked on my door. I asked to hold my service as Im in the middle of moving. Each have politely told me they would handle it and yet today I am being told that someone will be out to the lot. I asked to speak to a supervisor and was told that it takes 24-48 hours due to zero leaders being available.I will be cancelling my service and seeking a full refund

When you see baby chicks in a pen on the grass in the middle of the lawn KNOCK ON THE DOOR AND TALK TO SOMEONE BEFORE YOU SPRAY CHEMICALS. This was laziness at its most ridiculous level.

Tru Green service personnel show a sincere interest in the health of my lawn, trees and shrubs. They respond knowledgeably any time I have a question and take notes for any special considerations. My lawn and shrubs are among the best looking in the neighborhood.

AVOID this company. They had me pay in full for an entire year of lawn care in Feb, by late April they had still not come to service even once despite my repeated calls, yard now covered in weeds. Each time I called they would tell me they would try and get someone out that week but could not guarantee it, but then tried to up-sell me another product. It ended with me having to FIGHT to get a refund. If I could give 0 stars I would, they just want your money.

This was such a terrible service. No matter what they did, our yard got worse and worse. By the end of the summer, it wasn’t green, it was brown. We canceled and they kept showing up. They sent out a manager who made promises that weren’t followed up on. We’re probably going to have to lay down new sod in the backyard next year after having worked with this company. Stay away!

We hired TruGreen to take care of bugs and weeds in our lawn. On only the second appointment they only completed half of our yard and my motor cycle was knocked over in my driveway. After a month and a half of being put off and ignored by both local managers and then true greens claims company I was told they had found that true green was not at fault and would not cover the $3600 in damage done to the bike.

Not happy with the results at all! They did show up when they said they would and the applicators were nice, but terrible results! I Have been contacted by a representative several times now trying to sell me more services. I asked him to not call back, but he persists and he’s very rude! Will never ever use Trugreen again!

Used this service for a year and they did do a good job getting our lawn back into shape. Got a call from John who wanted to offer us a deal to sign for another year. Told John I would have husband call him. Husband didnt call because life happened. John called me today and said well why didnt your husband call me in a very impatient and rude tone. Because of how pushy he was, I will not EVER use this company again. I dont like being treated like a child who didnt get their homework on time from someone who is asking for over $500 from me. Will go somewhere that values their customers and doesnt pressure or push.

Many of the technicians are rude and prone to lying. Customer service is also unhelpful and the prices are way too high. We asked for full service on the whole yard and on more than one occasion they only did the front and charged for the full yard. Its better to just fertilize your lawn yourself. Then you dont have to deal with incredibly rude and useless technicians.

First year 2017 they did a great job, lawn looked good. So in 2018 we decided to add tree and shrub service in addition to lawn. They did an awful job, killed patches of lawn especially around one of the trees. Then they fertilized twice in a ten day period because of a paperwork error but told me it wouldnt hurt anything. Then the lawn started dying in patches from being burnt by excessive fertilizer. Long story short, a guy came and looked at it but nobody at Trugreen would take responsibility..When we cancelled our service, we told them it was because they killed our lawn and they said sorry and didnt offer to remedy anything. We are not only disappointed but out quite a bit of money and worse off than when we started. Use them at your own risk.

Ive used lawn companies for 20+ years. My lawn was not greening up and not growing. It took three calls and 2 weeks to get them to come re-apply fertiizer and when the showed up, they only put on broadleaf weed killer. I then called 2 more times to see if they woudnt come back and fertilize, which is what Id complained about on the first call. On 2 of the most recent calls, I asked for a supervisor to call me back and they said Id get a call from a supervisor whod meet me at my home to discuss problems. No calls from the supervisor. So 4 calls asking for a fertilizer re-treatment and no re-treatment and no word from a supervisor. I ended up buying my own fertilizer and doing the yard over the weekend. I called today and cancelled the service and the best thing I can say about TruGreen is they made cancellation and getting a refund on pre-paid stuff quite easy. Dont hire these guys. If things dont go well, the left hand doesnt know that the right hand is doing. Theyre way messed up!

TruGreen does a fine job.....I have them treating my lawn for many years, if I called about a service they would go the extra mile to see that my needs were taken care of....Try TruGreen and see the difference

On my first service I saw no one but when I called the company they sent Bob out and he did a great job letting me know what was going on and how things would work from now on with my service. I would recommend TruGreen for your lawn.

Im sure this company provides a great service, but I couldnt stand them long enough to even hire them. So take this with a grain of salt. I filled out their online form because I was looking for a quote for law care. Within the next two days I got eight calls from a 702 (Vegas) area code with no message left, so I assumed it was a telemarketer and never answered. Eventually I called them back to be put on the do not call list. A few weeks later, I got a call from their local office asking if anyone has reached out to me. Ill spare the details, but this gentleman was extremely accusatory and brash. I felt like I was being questioned in a criminal investigation. If I had wanted their services before, I definitely dont now. Smart alec, sarcastic remarks wont help me want to do business with you.

Dey sure use some good dookey on my patch of green

UPDATE: True Green manager came out and has offered to fix the problem.Thanks for making things right true greenThis company is garbage. I paid well over $400 with a guarantee my grass would be greener thicker and fuller. Guess what. I still have dead patches. I still have weeds. I called because their moto is that they guratee their product or your money back.. they gave me 20 dollars back. Then had the nerve to try to sell me more product. Do yourself a favor and find another company youre basically eating 400 bucks. And having them sell you more product.UPDATE: they told me a manager would contact me in 24 hours.. its been a week. Still no phone call.Another uptade. I have called and asked for a manager 7 times now.. this company doesnt care about their customers at all

I contacted TruGreen to get a quote on providing year round weed and feed for my lawn. I had been with Senske and they were contracted to do a dirt area of my yard and werent servicing that area, but were still charging me. I had an entire conversation with the Rep about Senske not doing what they agreed to do and told her I wanted the dirt treated for weeds. She said they could do that, no problem. She gave me a quote and it included weed abatement and control for my entire yard (including the dirt area). I wasnt here when they came to service my lawn for the first time but I noticed that none of the weeds in the dirt area seemed to be effected. The person that serviced my lawn left a receipt stating what he had done and it said he had not treated the dirt area of my lawn and that it costs extra. I called TruGreen and told them the issue and the Rep I spoke to asked if I wanted someone to call me back to tell me how much more it would cost. A lot of businesses dont seem to have much integrity these days and this company is one of them. I told them to cancel the year service I signed up for and refund my money. Check the BBB website all the reviews they have on there are negative.

TruGreen was consistent and timely in their applications. However, the weeds that they guaranteed to get rid of (clover, thistle, and worst goatheads...and yes I was specific about them being a problem when I hired them) are still rampant in my yard after over a year of treatment. When I hired them, they promised they would have no problem getting rid of all of them in one year. I have been promised multiple times (at least 5) that someone will come out, that managers will call me and NOTHING. Now that Ive canceled my account because of my disgust and distrust, Im getting calls offering to give me a discount on my service. Despite stating over and over that Im not putting another penny into their service, Im being told that I have unreasonable expectations. Their guarantee, or word doesnt mean jack. I have zero faith in this company.

Wish I could give 0 stars. Horrible customer service. Awful scheduling system. They are constantly moving my appointments without notifying me and cant tell me when the technicians will be there until a few hours before? Absolutely terrible communication for mediocre service. Go with anyone else.

Pitiful. Absolutely pitiful customer service. My wife called them simply to get an estimate and after he gave her the rundown of their services, she said we were getting other estimates and had to talk to me about it before we committed to anything.He didnt accept that and then made snide remarks like, you apparently havent taken care of your lawn so far this summer, so obviously you need us to come take care of it for you guys. Or why else would you be calling us? Youre delusional if you believe anyone would sign up for your service after making a comment like that...He then had the guts to ask (repeatedly) for my cell number, which she refused to give him. She finally had to hang up on him because he wasnt listening to anything she said and was continually degrading to her.

TruGreen does a good job, on our front and back yards. The grass looks fantastic.

They will straight up lie to you. They promised promotions (discounted rates and gift cards) and did not follow through. Before I signed up, I was told by multiple people that I would receive these promotions, and it did not happen.

Trugreen is always on the ball. Very thorough and I love the consistency without even having to remember myself!

This is kind of long sorry. We had these guys come out and look at our trees because there were a lot of people in our neighborhood with borer beetles. We could tell that we had the same thing because of some holes in our trees. The tech came out and said that we indeed had them, as well as aphids in all of our aspens. While there he also, upsold us on the deep root tree fertilizer. The sales guy said that to do a deep root fertilizer they have to dig down about a foot to put the fertilizer in. The guy came out to spray all of our trees and to fertilize while we were at work however, when we got home you could tell he hadnt done anything and they still sent us a bill. We called customer service several time to complain and find out exactly what they did. After several attempts we finally got someone to call us back and get rescheduled to have them do what they said they would do. This time though we told them we wanted to be there to watch and make sure they do it. The tech was supposed to call us that morning to give us a better idea when he could be there so, that I could go home and meet him on my lunch break. It was really rainy so, I assumed they wouldnt come because well how can you spray in the rain. He didnt even bother to call though. I was leaving my house from my lunch break and the doorbell ring and its the trugreen guy. I asked why he didnt call and he told me he doesnt like to give customers his personal cell number because one time he gave it to a lady and she called him like 30 times I dont care what some lady did if you dont want me to have your cell then have your office call or dial *67 or there are also, these things called pay phones. I told him I didnt have time to do anything now because my lunch break was over and had to go back to work. He said the he spoke with the previous tech and he told him that he did fertilize and if he re-fertilized it would kill our trees. I described to him what the salesman told me about having to dig down about a foot and applying the fertilizer and he said the sales guy was wrong and they just use an injection system where the poke an injector into the ground and apply the fertilizer. He said they don’t have to dig anything which makes more sense based on what I have since looked up online. So, I am not really sure if they fertilized or not but, now I can’t have another company do it for a few months just in case they did because I don’t want to kill my trees. I asked about spraying the trees and he told me that was never on the work order and was not done because that isn’t what we called for. I told him that was the only reason we called in the first place because it had been a problem in our neighborhood and we’re told it needed to be sprayed sooner rather than later so, our tress would have a better chance at survival. He stood there and told me that we never called for the borer beetle problem because that’s not what was on the work order. I told him I didn’t care what was on his work order but, that the only reason we even called them in the first place was because of an insect problem not to get the trees fertilized. I asked if he could even spray and he said no because of the rain and that he didn’t bring the spray with him. He told me I could call the office and schedule another time to spray. I told him I would be calling the office but to complain not to pay for more services that weren’t rendered in the first place. DO NOT CALL THESE GUYS THEY ARE A RIP OFF AND DO NOT DO WHAT THEY SAY THEY WILL OR WHAT YOU PAY FOR!!!

Im not sure what is going on internally, I have used their service for years without issue, but lately they have become the worst service company I deal with in SLC. They consistently missed appointments and did not call to inform or reschedule. Its a whirlwind of excuses.....we ran out of product and the service techs are not given company cell phones..... When you call to reschedule they dont schedule you on the next day, you go back into their queue. The first time this happened it was a week out....then when they missed that appointment it was another 2-3 days.... maybe. If you ask to speak with a manager there is never one available in the office.

Last summer my grass was very brown in spots. With treatments from Tru Green it became lush and green.

I switched to Trugreen this year after being with a different company the last two years and my lawn has never looked worse. My lawn is constantly covered in weeds and my grass has never reached the green color of years passed. Definitely wont be with Trugreen next year. There are better options at a lower cost. They only good thing about Trugreen is their customer service.

I called to get a quote for aerating my lawn. They wanted $235, and my property is 1/3 of an acre. I called a local landscaper on Craigslist and he charged me $45. Trugreen may provide different services for a reasonable price, but lawn aeration isnt one of them.

Used their services one season when they were Scotts.I emailed to complain about services rendered. I asked they email me back. They would never respond or contact me via e-mail but they would call and call when I was not home. I canceled my service and they said they would credit me for a service I never asked for. They then billed me. I called and they credited some of it but refused to give me the credit I was promised by the woman I spoke with on the phone.In the meantime a salesman came by and left a note about how many problems he found with my lawn . . . the lawn they were charged with taking care of.They are too big to care about their customers concerns.

Shady, dishonest, and manipulative!!! Do not do business with them! Service was garbage so we canceled, but they still showed up and charged us for 6 months after! I had to attorney involved to get them to stop. Since then their sales reps have been harassing us to re-sign, even with a no solicitation sign on our door. This is illegal!!! Their reps are aggressive and dishonest. They always lie that your neighbors signed up when they didnt.

They come on time/schedule and the results are great - it works.

The individual doing the yard service has always been very polite and willing to share information about the service when I have asked for some explanation. While I often do not have contact with the individual they are very efficient in leaving signs on the affected area and providing a note indicating what service was completed for the day. My lawn has been one of the few on the block that does not have evidence of weeds or dandelions. I have been a customer for many years and I have been very pleased with the service and the results of the treatments. Because of my age (101 yrs old) I do not get out to my yard as much as I used to but I certainly have been satisfied with the basic treatment as well as some of the extra services that have been offered. I have also appreciated the reminder call about the day that my yard will be serviced. My grass stays green and weedless--Thanks a bunch, MacCene Grimmett