I love being able to always find what I need, whether its in the store or online, I always find whatever home improvement items I need at that time. Not to mention, shopping online and having it delivered to my store is super easy and I almost always get it the very next day! The employees are always very helpful, courteous, and there when you need them.

They didnt have what I was looking for, but a lady that worked there took the time to help me look for it. We tried several places in the store even though she was busy doing other things, she still took the time to help me.

Good luck getting some help here, if you find someone...its not their area or theyre way too busy doing something else to help poor little ole you. And ask to have something loaded? Youre better off breaking your own back and do it yourself because they either are too busy or dont have the authority to use a forklift.And yet they have LOTS of people working there.But I will say the cashiers are usually fairly nice.

We ordered a washer and dryer from here and it was brought and installed only to not work. They sent someone to fix it only for it to still not work so we had them pick it up and refund our money. Then tried again 3 months later the washer and dryer gets to my home and they get ready to install it only for them to tell us that the associate gave the wrong stacking kit. They took the washer and dryer back to the distribution center. They ordered the right stacking kit and rescheduled our delivery for 5pm and said the new stacking kit would be at the customer service desk after 4pm. Got there at 4:50 and waited for an hour for associates to keep looking on the same shelves for the new stacking kit only for them to finally say its not there yet. The next morning the new stacking kit is ready for pick up. I pick it up. My wife gets a call saying the delivery men would be at our house in 10 minutes (mind you it is 2:30 when they call her and not the time they said they had scheduled it). When they get there they then say oh we cant hook up the washer and dryer because the vent line is in the wall and they cannot put old equipment on new that is a Lowes rule....NO ONE PRIOR TO THIS HAD SAID ANYTHING ABOUT NEW VENTING TUBES OR ANYTHING. THIS IS THE WORST LOWES AND CUSTOMER SERVICE I HAVE EVER DEALT WITH

I was going to buy a shelving unit that showed online that the store had 26. Could not find The item so I pushed the button for assistance no one came. Could not find an associate so I went up to the register and the cashier requested someone to assist me. No one ever came.. A girl came that was stocking the shelves but she did not assist me either.. After 30 minutes of waiting I left the store without making a purchase. I will not be back.

Great trip at Lowes thanks to Vicki at customer service and ordering online in advance .

Went to purchase this unit because it said 7 in stock at this location. Asked for assistance because it wasn’t on the floor - after waiting for 45 minutes - I had to leave! So I called to speak with the manager that was assisting me but was unable to get him on the phone, so I went through the entire process again with another manager. The phone call was almost an hour long & 45 minutes of that I was on hold - she then was frustrated while I was giving her the item number & HUNG UP ON ME! I just wanted to know if they did or did not in fact have it so I would know to go to another store or not but was unable to get an answer or decent customer service from a manager! I’d go here for small items but for more complicated things make the trip a little further!

Found everything I needed with great service.

Waited in the garden center over an hour for pavers to be restocked. Associate said there was more in the back and that the system showed 500 on hand. After walking back to verify the stock, I was told every 20 minutes that they were waiting on the lift driver. That and their manager is running them around doing odd chores. After this song and dance went on for over an hour, we were told that they were out of stock. Nice honest customer service 😒

I really like the customer service from the employees off this store Tatiana from the paint department is great she answer all my questions and help me to get what I need to do my work the right way thanks Tatiana god bless you.

I go here for all my home improvement needs. The staff is amazing and courteous. They always allow me to use my military discount, and also thanks me for my service.

Every item I listed a picture the price was wrong and I wouldnt have known if I didnt compare the price at the register. I find this very deceptive on Lowes part. You are paying more and you cant see the price of the items on the credit card pad like you use to. I dont care for the fact that veterans have to register online to get a discount. STOP trying to cheat us out are money its wrong. Im very disappointed in the Lowes Corporation.

Charles is great at the pro desk. He always goes above and beyond the call. Will always go back because of his service.

How does my review magically disappear? This location frequently has no stock of normal items. This location is very convenient for me, but I often find myself driving to Ace Hardware or Home Depot in Concord due to desiring better quality, or items not being in stock.Oh and recent nightmare experience, my mother in law ordered shelves, spending about $600, and had a massive lead time since they were out of stock. Well apparently corporate canceled it due to them allowing over-ordering or bad inventory management— (-39 in stock) and it’s been a circus trying to get a refund, which could take 30 days or more, which is entirely unacceptable. Not entirely all their fault, buuuut they should see the inventory is ridiculously upside down before ordering for her.

Horrible experience! Even with multiple employees available (and many standing around doing nothing); Had to wait almost an hour to pick up a cabinet after receiving a phone call that it was in. Was due in months ago but staff neglected to order it. Then was misinformed of p/u date several times. DO NOT RECOMMEND !! Will drive the extra mileage to Hone Depot next time

Eploies are realy nice and knowledgebale about thier products and the store is clean and easy to find what your are hunting for.

My whole life I was a low home Depot customer and I always seek into home Depot because they show their color and that color is that big dark blue and that is big blue and big blue always means something to my eyes because that is my baby color baby blue they call me the tone dog when I was young when I graduated in 03 when I graduated from valley view they called me the tone dog I wanted to share my moment into sharing to Lowes Thats why I always loved to stop there is because they are very organized theyre very neat and this is what all stores need to look like if we could get stores looking like this the business could keep flowing and thank you for having us shopping your store from the lyon family All I want in respect is to pray for me and love the ones around you and love God and ask God to touch dad 20/20 coin shop heart to let his business in his little small business to grow and hopefully I could put this all together maybe it could grow but right now lets leave it in Gods hands and lets touch each another Americans hearts and say thank you God for all of us being on this Earth today and whenever days you take us that you shine the angel of above and let the angel come and say you are all loved and all the loved ones and all the past move on forward in 2021 you guys will do good your guys will not have no doubt of having your doors ever to be closed from the seek of my power from the sick of my hand and to seek them touching up to God and telling God on my heart that I make sure that your business doors will stay open and will continue operating your business you guys are doing a wonderful job I feel that you all need a bonus and God let that happen and give them all that bonus it might not be much it might be a quarter raise but give them something because they deserve it I feel theres four quarters every quarter your student or child has finished thats when you should be fit to get a raise a quarter raise every time a quarter switches a second quarter will be another quarter raise and thats how they should do it and I hope to God that will happen for all these small-time businesses to start realizing take care of your employers as well and love them and show them the respect to because there are the ones that are chop chop hard-working wiping their foreheads and saying thank God we made it through another day amen to that

I hate these stores anymore. Lots of young people working that Dont know Jack. All the more experienced employees apparently have been fired to be replaced by youngins for cheaper. I can never get any help anymore.

Home improvement selection here are always good. We get most of our home products here. From tools to hardwares, wood and landscaping, from appliances and electrical... we usually just get it here. Their app make it a whole lot better to shop along with employees who will help with any assistance we need. Thank you Lowes of Salisbury!!!

Were able to get half of what we needed and ordered the rest. Im a little old fashioned and like to get things in store rather than ordering.

I love this place they actually love their veterans And give us a 10% discount you cant beat anyone that cares for the vets It is much appreciated.

Lowes is always fun and clean. They just dont carry everything home improvement and I wasted a trip. Other than the fact it was a wasted trip theyd get five stars.

Love walking around in here. Need to go more often to know where things are located. Didnt see much staff available for questions. However, when I did find them they were knowledgeable about what isle numbers I needed to go to to locate what I needed.

I paid for a fence project last june and the material is still in my yard ruining my grass. unbelievable

They are either under staffed or they have poor customer service. I called 6 times over the course of 3 days and have never reached a real person. I just need a quick question answered before I drive 30 minutes out there!

I go here almost daily for work. Im in company uniform and every time I get to register to check out, they say we have to call and verify its you. Duh...... who else would I be

I went to buy outdoor for a handicap ramp.I was .going to get brown didnt have any lowes didnt have that color. So I went with green the employee I wanted 138.inchs buy 36 wide .the employee told me that I had to get 12 ft instead of ll ft so it was cut the employee Started to roll it so it was so thin and you see through. So I didnt think it was of good quantity. So I will go somewhere els.

Always nice to go into Lowes shopping. Its nice to be able to go in and go straight to what you are looking for. The aisles are labeled well and most of the time u can find somebody to help you if needed!

Always helpful and cheerful. My favorite go to store

I hate this store. They never have what I need in stock and I end up having to go to a store in another city. Just this week they were out of cinder blocks. Then I needed a piece of plywood cut and was told that the saw has been broken for a month. What kind of customer service is that? Suffice it to say Im extremely annoyed and will probably go directly to the Lexington store from now on since thats where I end up going anyway.

Customer service at the Salisbury store sucks. No one is ever available to answer the phone or available to help customers find what they are looking for. Outside lawn and garden is the worst I gave ever seen, no associate knows their plants and most plants are dead or dying from lack of water. Very poor service in all departments I have been to in this store.

As a veteran I have been dealing with Lowes since 1999. They have quality merchandise and educated employees. They also respect veterans with a discount. If they dont have it they can usually order it.

Its like heaven.. but for your house. Great customer service. Thanks to Stacey I was able to find everything I needed.

Some days theres plenty of helpful employees, sometimes not.

We were interested in ordering formica laminate, as we are remodeling our kitchen. We arrived at 4:20 and the clerk was helping another customer. We waited and waited. We finally asked if someone was available, the clerk stated that he had left for the day and would not be available until Saturday. The clerk was still there but he had clocked out already. We were finally able to make an appointment to return on Saturday. But I feel that Lowes should have someone available after 430 or 5 oclock.

Work here very nice people and employees.

Very helpful today finding a temporary fix to our central air break down. Thank you for your assistance.

Poor customer service. 4 times I asked for an associate to help me and I received no help. I asked 4 people for help. Im new to the area but will shop at Home Depot from now on.

Not safe to go here. Nobody masking. Dodged people best I could, picked out the chainsaw I wanted. Tried to get someone to get one for me, but couldnt find an employee that was masked. Left without it. Will order from Amazon online.

Beyond zero stars...i cant believe how bad this place is. I hate writing bad reviews but you have earned it.....I have called at least 7 times about my lawnmower that I needed to pick up. 3 times someone actually answered the phone was zero help at all, said they would call me back which never happened. 3 times I am put on hold for over an hour and gave up. One time, I went there in person to buy a washer and dryer and gave up after waiting over and hour for someone to take our order.....unreal......I hope my money shows up in my account...I fear I may have to go there again...please god,dont make me go there...

Over last few years Lowes has really transformed itself onto a shopper friendly place. We recently had to purchase a new storm door and we could not have been treated better or been given wiser guidance.

My favorite store. Ima dude what do ya expect. Lol

Just had the worst experience with Meagan at customer service returns. My husband stopped by the 207 Faith Road location to return cabinet paint. We were told by this store rep without a receipt or so we would not be able to refund you for this paint as it was custom mixed. Politely I did push back slightly to educate her on my lack of knowledge regarding how paints are prepared or mixed. I Politely told her that I was shopping for other items so I will continue my visit but I will be back in a short while to engage with a customer. Here is where the plot thickens. Another rep from self checkout calls in for a member of leadership and there we engage with Justin. As as a manager I would have thought his first thought would be to have a active listen. NOT SO...he allows me to start explaining and I guess he must have got tired of listening because he rudely interrupted me and questioned whether I wanted to process a return. Then he walks off as Im standing at the register I tried to gain an understanding of the circumstances behind returning mixed paints his response it doesnt matter I am taking care of you now. Again I politely said well actually it does matter since I dont work for you all how am I suppose to know a semi gloss white paint is mixed what does that mean to me as a customer. He saids again we cant resell to another customer since its mixed with other stuff. First and foremost his facial expression was very degrading as if he had a issue withe asking questions. Part of me honestly felt as if it was the question but possibly my skin color. Cant say for sure but i will engage corporate and let them know that I I have been doing business as a loyal customer of lowes for more than a few decades. I purchase alot of materials flipping and remodeling homes. I will not tolerate that type of poor customer service from anyone let alone a member of leadership having the inability to actively listen and treat me like a human. For $16 bucks?? Not worth my dignity as a customer I have a right to understand a said policy and dont think its asking for much to push back or ask clarifying questions to understand. Then to add insult to injury when handing me the pin to sign a receipt you would much rather place the paper and pin on the counter then touch my black hand apparently. Disgusting to think but unfortunately the engagement speaks for itself. To not make him feel uncomfortable and come in contact with my black hand I signed and placed the pin and paper on the counter. Absolutely livid!!!! Disgusted!!!

I love lowes but they need to stop.buying cacti from vendors that glue fake flowers to the top. All that does is damage the plant and keep people from buying them. Also put your cacti out in the sun, not in the inside of your store. If they are healthy you will sell more and will be buying more to replace sold ones instead of dead ones.

The absolute worst! I purchased an appliance on Sunday and it was delivered on Wednesday. The applicance was not working. I called to inform them the appliance wasnt working only to be transferred 4 times in 90 minutes with no solution. I then called Thursday (the next day) and was transferred again and placed on hold for 2 hours. I was on hold so long I drove to store while being on hold. Customer care wasnt helping. I was told the appliance would be picked up on Friday. I called after 2pm because the appliance wasnt picked up. Only to be informed that the pick up was never put in. At this point I said I wanted to refund the appliance because it wasnt working and no one seemed to care or help. They sent someone out Sunday a week after the initial purchase. They supposedly fixed the washer machine and it was running for the first time since it was installed on Wednesdsy. So we cancelled the return. Only to findout 30 minutes later it was not fixed.I called back and asked them to pick it up to be returned. I was then told the washer would be picked up today(Monday) between 4 and 8 pm. I received a call at 8pm telling me I needed to reschedule because no one was home. I informed the associate that wasnt true because Ive been waiting at home all day. She apologized and placed me on hold to reference her notes. She returns to the call to tell apologize the reschedule was needed because there was something wrong with the truck.Wth!?!?!!?!?. Now the appliance cant be picked up until Wednesday. When I demanded to speak to a supervisor Raina placed me on hold for 12 minutes and said she received approval that the unit will be picked up tomoorw. however it is on an overflow truck so she cant verify a time. Im not holding my breathe on this. How do I have an appliance in my home for almost a week that is not working? I certainly wont be doing any business with lowes moving forward.This is the absolute worst. I have reschedule plans 3 times because of the mess!

Very clean, well organized and friendly staff. Selection for lights were okay, we felt like we liked certain fixtures, but werent excited about any. Overall its a great store.

Loved it. It was amazing to see all the animals.

Wow....what a change in the Lowe’s. Went in today for anchors and various things for a project. I normally would travel to Kannapolis because this store near me was horrible for customer service. Today I had so many friendly staff willing to help me I was astonished. Whatever changes they are doing I hope it continues. Even the atmosphere has changed. Please continue.

Found what I needed. Self cehck out was quick with no wait. Was in and out.

I love shopping at Lows, but they are falling behind. They need more help, especially when you purchase a trailer. There was no one there to sign my certificate. We needed it to be notarized. Everyone who could notarize our certificate went home and was not coming back, this was on Monday 24, 2021. We were told that DMV could notarize the certificate so we to the DMV and was told Lowes had to notarize the certificate. We went back to Lowes...you guessed it, The ones who was authorize to notarize the certificate was not there. Something needs to be done about their lack of how they handle business in all areas.

Your services was awesome. Didnt take us long to find what we needed and they were really polite.Great Customer Service.

Looking for certain appliances in-store. Didnt have them.

Usually able to find what Im looking for. Great home improvement store.

Lowe’s has changed a bit but you can still find somebody to assist you even when your using the app

Went through 2 weed eaters before finally getting 1 that actually worked correct. Only a sorry from the worker that helped me last, no sorry for buying a new weed eater, that doesnt work? Ty for the sorry from the last worker.

Customer service oh boy...everyone i asked for help was i dont know i mean what??? No training...left super frustrated...the only person that gave me attention was the lady watching me like a hawk as i checked out with a Lowes credit..geesh

Quick in and out for some Hot Shot Foggers.

I bought a string trimmer (Craftsman). Tried to return it, because it would not start from the day I bought it. WAS TOLD I HAD TO SEND IT FOR WARRANTY. So I did. Then was told by the warranty center that tried to repair it said it wasnt cost effective, because the engine had to be replaced, then told me to take it back to Lowes for credit/exchange. Where I was told since they didnt carry this model anymore they couldnt help me.

Always going for lumber with my fiance, our business is thriving and we love the quality of lumber Lowes has to offer. Always friendly staff waiting to give you a hand at loading your truck. Definitely would recommend to family and friends.

Still to pricey trying to make that last stimulus buck

My favorite Lowes. I always get help if I need it and feel like family.

In this place I find everything I am looking for and excellent service

I enjoy shopping at Lowes special when you have small projects at home

People here are always so helpful. Love coming here!

Their outdoor garden center employees could be more helpful to handicap people. I asked for help and they just sent me all over the place.

They provide PPE at the entrances, which means a lot to me, and I love their plant variety. I was disappointed to discover the broccoli plants I bought were root bound, which impacts the yield, but if Im being fair, I bought them pretty late in the season.

We checked out in the self checkout line and a shelving unit was mispriced. One of the employees discounted the item to the shelf price with no trouble. Great customer service!!!💜

I like Lowes, however I always spend to much money there. Lol

First thing I called to see if they had a patio door in stock and how long would it take to get delivered. Employee at pro sales told me we could get it delivered next day, awesome until I go in to pay for door and delivery. New employee tells me it will be two weeks to get delivered. Had to call my customer and change install date because of this. Tried the next day to pick it up and truck I brought was too short ( my fault nothing on Lowes here). Lot loader saw it would not fit and just left with door on ground not offering to help put it back on the cart. After getting it loaded from help of another customet I bring it in to put it back on pick up. Employee at pro desk then says he could get it delivered that day. I say ok and he informs me they will call when ready to deliver. Ok go all day no call, so I call the store and the lady at the pro desk, very rudely like I was annoying her with the call, says she cannot find me and hangs up on me twice! Call back talk with the manager who has no problem finding the order and informs me the door has been delivered. No call to inform me. I spend at least 40k a year at this store which will go elsewhere. Not the first time I had to deal with terrible customer service at this store. How would they like to not be able to get paid because of someone else incompetence! Very unprofessional!

Run in for just an appliance light bulb & was in there for 40 minutes!! It is very sad that there are soo many types of light bulbs & very few appliance bulbs. Had to press the need help button & wait 20 minutes for someone to arrive!! The small appliance bulbs were mixed in with all the other lighting bulbs. They have the bulbs lit up & its very hard to even see once youve been blinded by them all! Just alitl retarded... Sorry but so!

Fast service. Could use work in the rasim department.

Great place to shop, reasonable prices on everything in the store great service by the employees love it

Got everything i needed, and help to load it, had a great experience

Has just want you need

No one could answer my question, so I left.

Lots of knowledge in staff to help you find what you are looking for.

Lowe.s is my Number one store for me.and my friends all the time. New things all the time thank you Lowes.

Found what I needed to fix my stove and dryer. They have the items you need to fix or build things, mow grass, garden etc, key cutting etc.

Overcrowded with small parking spaces Of course the employees were friendly enough

They have most everything, just have to find on your own usually

Workers were very pleasant and nice.

I was in the gardening section looking for pots wishing there was an older lady available to help make the right decision, low and behold there in a red vest was exactly the person for the job!!! Great experience, getting out of the parking is a nightmare!!

Love this place so many cool things to find

One checkout lane open with 5 people waiting in line.

Stopped in for a sheet of Lexan that I needed cut. Spoke to 2 Lowes Associates with no luck. Could I find a manager....no...no luck.I hear people complain about the service.....I guess Im getting in line. Lowes (Slowes) you better wake up if A competitor comes to town like Home depot your sales will hurt.

Food and service was great. I will be back.

LOVE THIS STORE, JUST NEED MORE SECURITY, WHEN I WAS THERE I SEEN 3 PEOPLE JUST WALK OUT WITH OVER 400 WORTH...WOW WOW

Very well stocked..friendly staff

Emily in the appliance section is top notch!! I was in and out in less than five minutes with legitimately everything I needed.

Its home improvement... But the EMPLOYEES are definitely in NEED IMPROVEMENT. There was very little assistance, and what assistance I received was quite rude and lacking any customer service skills. Pretty disappointed... Will try home depot next time.

Fast and good knowledge of the building.

I spend way too much money here

It seems like nobody who works there cares, seems like nobody really works there. I needed assistance and couldnt find help, instead, another customer helped me. The prices are so expensive. However I struggle to walk but they do have motor carts which helps. They have 3 and a wheelchair. I also hate how u have to enter in one door and exit the other door which is farther from the entrance, it was raining and I had to hurry to get the motor cart back to the entrance. Inconvenience.

Staff was friendly and helpful when finding the materials we were looking for. They even helped us load several wood planks.

Friendly and helpful associates!

They are soooooo under staffed. Many items were not on selves, but stored up top. I waited for 20 minutes help. I went for 3 items and left with none. Very frustrating that this is becoming the norm there.

Was able to get in and out very quick! Only needed a couple things and plenty of registers were available.

In the rental business its a necessity. They ususlly always have what we need.

Could not get any help had to leave without getting what I went for

Great products, need a little more customer service to help you find things you need, they would sell more inventory... The Store Manager or Assistant Manager ( Just a Suggestion), should work throughout the store periodically to check each department to make sure customers are getting customer support and service. ...