Kathy was very helpful with acquiring a storage unit for me. She explained the procedure and policies in a clear and straightforward manner I was impressed with her professionalism and cheerful manner. Overall pleasant experience.Like magic i wrote the above review, and i came home and found a rent increase for my outdoor space. I haven’t kept track but i think that is third or fourth sense the new company took over. Plus a service fee to pay by phone. These things DO NOT MAKE ME FEEL GOOD.

First impression was not so good: the on-line rental process is glitchy, blocks access to relevant customer service and prevents me from asking critical questions. I circumvented the on-line circus by going directly to the office. Dallas helped me out. She was informative and very helpful! Her excellent customer service kept my business from moving on to a different storage place.

I first went to find a storage unit in Marina and couldnt find one at that location, however Marie helped me out and set me up in Salinas and was an amazing help! Upon arrival to Rossi Self Storage I was greeted by Kathy who was also incredibly helpful. Amazing experience! Definitely recommending to friends and family!

Customer service is outstanding. I noticed an issue with the latching mechanism on my larger unit. Office personnel were very helpful, said there would be someone there who could fix it this Thursday (today is Monday).Larger unit has to stay empty until latch is fixed.

Hours are reasonable. I feel the rent goes up here regularly, there needs to be some kind of rent control.

Excellent customer service by Kathy, Dallas and Johnny. Thank you for all your help..

Dallas and johnny are the best, since the take over they have helped me with all my questions and everythings Ive ever needed help with they are my go to people! If I could give a 10 star I would!

Service was excellent! Storage facility extremely clean quiet and secure . The manager was super friendly and super helpful. Great attitude. I would recommend this place to anyone . They are awesome !👍

The telephone only rang twice and a friendly voice answered. My small problem was addressed and solved. Smooth and simply.

There were 22 break-ins Jan 17, Sunday night. Does that sound like good security? Their website says this:At StoragePRO, our first priority is YOU!What does that mean for you? You do not need to come into the office to rent or access your storage unit. “Looks like that includes thieves. It’s hard not to believe that this was inside job.Did they offer to help in any way? Maybe keep you in the loop with the investigation or results? No. In fact when they called their message was “your lock is missing from your storage unit” as if it were a mystery. Didn’t find out until I actually went to the office.

Great service and very helpful information about the different rental possibilities.

Is a good storage place

Renting a storage online was a breeze.

Very clean. Very convenient location. Great price. Noreta was very nice and helpful. Definitely the best so far

I have had space at Rossi Self Storage for many years. The facilities remain well maintained and the managers have been very professional. I feel the space and associated service has been of excellent value.

Ive had a unit at Rossi for about three years. And oh my goodness; while the service is a B+, the prices will burn your money quick. I recommend this place for those who dont have time to look around at other storage facilities. This one is professional, clean, and safe.

She storage and great staff!

Good service on the staff!!

Great clean place awesome customer service and friendly employees love having our storage there I would definitely recommend this to anyone.

Awesome service! Friendly staff! Convenient hours!

Ive had a storage unit here for about 2 years and never had any issues, cool people that run the spot

Nice and clean.

Best Storage facility in town. Friendly and Professional.

Best service ive had in a while

Excellent services and good prices

Well-kept storage facility; friendly, helpful management and staff.

Overpriced

Well

Es.un.lugar.muy.familiar