Always responsive to our insurance questions and needs. Highly recommend!

When I reached out to the Richard Hansen Allstate Insurance Agency I was assisted quickly by a very competent office manager. I had all my questions answered and changes to my policy made within a few moments. I was pleased with this assistance and have been happy with each contact I have had with this agency. I totally recommend Richard Hansen to be your complete insurance agent.

Amazing team here! Will always use them! Love Teri and Richard. Both very efficient and kind!

My auto insurance was cancelled with out notification. For nearly 30 days I was driving around uninsured, apparently due to a missed payment. However, I tried to make my December payment online and was unable, so I called the Allstate corp number and was GUARANTEED no payment was due, my insurance was valid and up-to-date, and my next payment would be due January 23rd. When I went online to make my payment on January 23rd, I received a message that said Thank you for making a payment on your cancelled plan. I called Richards office and was told that my insurance was cancelled due to non-payment on December 23rd. Naturally I was VERY upset and cancelled my renters insurance policy immediately. The lady I spoke to on the phone said that the Allstate Corp office doesnt really know whats going on and this happens sometimes. Its absolutely unacceptable and I would like a response and would like to know how youre going to fix this for other customers! If I had been in a car accident with my young son in the vehicle, or been pulled over during this time it would have CHANGED MY LIFE! This needs to be rectified ASAP! I was not notified of any cancellation through mail, email or a phone call. A mail notice was sent to a previous address because the office did not update my correct address when I called to get insurance on my new rental and remove the previous renters insurance. How can you make this right?

Worst experience. These people dont know their head from the other end of the mouth. Terry set up a simple policy for me and then I ended up driving without coverage for a week because she doesnt know anything let alone how to set up autopay. Complete giggling airhead. I then found another provider for literally no joke half as much. That was Progressive insurance. So I called Terry at Allstate and told her to cancel everything and she literally argued with me and I had to hang up on her. How does Allstate not care about this?

We initiated home/auto insurance with Allstate through this agency. Allstate withdrew monies from our bank account without our authorization. The agent said it was an error and would be corrected. Finally, after 3 months and having to get our attorney involved, we got an explanation that was nothing more than the classical shell game. A perfect example of the old adage that: Figures dont lie, but liars figure..... If you want to be in the wrong hands go with Allstate.

We have had our insurance with Richard for more than 20 years through Allstate. never a problem, quick to get back to you with answers and through 1 home fire and 2 auto accidents response and service were beyond excellent.

Excellent service

Very nice and friendly

Great customer service..

Fast, informative and available