When I come here for an oil change they actually rotate my tires unlike other places I have been to. They have fast, friendly and professional service. They explain things to me and why it’s important for things to be done to my car, like a rotation; in the short or long run they will save you money. I also come here for my tires.Max and Josh go above and beyond to squeeze me in even when they are busy! I highly recommend coming here!!
Went in today for a tire repair after driving over a screw a couple weeks ago, the staff was so friendly and helpful. Manager Max and his staff had it done in a timely manner, free of charge, and checked out the rest of my car/tires. I highly recommend Monroe for all services😁
I have been a loyal customer for about 3 years now and I wouldnt go anywhere else! Max and his crew always take amazing care of us and our vehicles! They are all so friendly and helpful and any problems that I did have, they were addressed and fixed 10 fold in a timely manner! Amazing customer service!
I am always happy with the service that I receive when I come here. I moved away and still continue to come here because these guys are very helpful and trustworthy. I had an unexpected repair on my car but had to go to class and they offered me a ride to class while my car got fixed! I wasnt expecting that. Definitely recommend this place.
Since I moved into Saginaw in May this year, I have been here several times for my vehicle service. Whenever I went here, Max and Josh always take good care of my vehicle and explain well on my vehicle problem as well. All the crews are helpful and friendly too! I am really satisfied with their services and repairing skills. I definitely recommend Monro for your vehicle service!
They are awesome. I got a flat tire 5:30 on a Monday. Theyre only open until 6pm but Josh was able to get me in and he had my car ready to go first thing Tuesday morning. They really helped me out and care about their customers. Definitely recommend and Josh deserves a raise!
Both X and Joshua were very empathetic and curteous to my tire needs. I had two flat back tires and both X and Joshua were extremely helpful in getting them both replaced in a timely fashion. Not to mention, I was extremely impressed by the fact that they offered me a courtesy ride to my place of employment. Kudos to you both!!!🙌🎉🎊🤸♀️
I have come here for most of my car repairs. The guy at the desk is super friendly and the wait time goes by quick. I would recommend going here for anyone who wants their car worked on.They got in my oil change even though I forgot to make an appointment.
I dropped off a vehicle I was looking at purchasing for an inspection. Max inspected it free of charge and was so helpful in giving his honest opinion on it. Unbelievably courteous and I couldnt recommend them enough.
My husband and I have been taking our cars here for years and always appreciate the service. When my tire had a nail in it they took care of it with no hassle. I recently needed new tires and both Max and Josh were there to help out. They discussed several options with me and their patience was great.
Josh was great! They got me right in and out and fixed my tire for free ☺️
I was looking for and researching tires left and right. Most were either highly priced or came across as cheap. It seemed as though the average tire was above average in price at other locations. I ended up getting four Yokohama Avid Touring S tires and they had them the same day! No ordering and waiting! My car rides way smoother- for that, five stars!
Friendly Efficient and Accomodating. Squeezed my car in even though they were swamped. Did I mention knowledgeable also?I would highly recommend this business.
Max and Josh are literally the nicest and friendliest people I have had work on my car.They are totally 100% honest and do not try to swindle you into a huge bill.I definitely trust them with my car.Always!
Great crew! Always have fast and friendly service. I drive by multiple shops to get to them!
Fast, friendly, professional service. Had a tire puncture on a Sunday afternoon and they were able to patch it up and get us back on the road quickly and at a more than fair price!
Well.. this is my first google review so you know it has to be a good one. Josh and his crew are nothing but stellar. Its really rare to come across this type of service. Personal, Old school service...I would highly recommend this place to anyone who needs tires or auto service. It may be a big out fit.. put it has the personal service that you wont go anywhere else for tires. Josh.. Thank you. Im in customer service as well..and good true customer service from the heart..is very hard to come by today.. Thank you again.Much respect. Jay.
Awesome Service. Good Prices! The staff are freaking amazing. I enjoyed the experience.
Great team! Thank you for the wonderful service provided. Usually, car matters are stressful. Josh and the other staff made my day a better one.
Max was very nice and accommodating. The staff got my tired repaired quickly and I was on my way in no time! Great service. I will definitely go back.
Spotted a small screw in my tire. Stopped in to Kanrock Tire on Bay Road in Saginaw Michigan and they fixed it in 5 minutes free of charge. I will definitely take my business to them in the future! Thanks.
My family has come here for years and Kan Rock has always been very helpful and listens to what we want. We always get good service and Josh makes sure me and my family are taken care of every time!
Amazing service . These guys are very trustworthy and get the job done .
Josh and Max were great. Appreciate the help. They got me right in. Highly recommend.
Great price…great service.Make sure you ask for Max. He’ll take good care of you.
Josh did an awesome job getting me in at the last minute, I appreciate it!
Excellent service! In and out with perfectly repaired tire in just a couple of hours. Thanks y’all!
Great customer service, called them to ask if they could patch a tire, we were in and out in about 10 minutes and the tire hasn’t given up
I highly recommend this location if you are looking for quality customer care and workmanship. Max stepped up and went above and beyond to make sure that I was a happy valued customer. Im a loyal customer because of the way you all handled business, i was in and out in a breeze and i left happy and satisfied .Thanks Max and crew !!
I have been to so many mechanics and this place is the place I will only go to for now on! Thank you guys so much for listening to everything I had to say whats wrong with my Durango. It didnt matter how small of an issue or how huge you were on top of it. Thank you again for not just being a tire shop... Youre do it all shop!! ❤️
Stellar, top Notch guys. I ran over metal on 75. Cut 8 inch gash in the tire and tore up the wheel well. We showed up at 6:45 when they close at 7. Best care to get us on the road again! Thank you so much.
Monro Auto Service and Tire Center has first class service, my son needed his flat tire repair so he could get home from his week long vacation, he called and they were able to move him to the front of the line (which other local locations would not), upon arriving, they seal and repair his flat tire within no time at all and he was able to make it home in time for his appointments. Thank you for all the help !!
Max and Josh at the Saginaw location showed me great customer service! They’re definitely worth getting your car serviced by!
Bay Rd Kan ROCK. Josh is GREAT. Not one vehicle but TWO with flats in the SAME day! Josh was quick, professional & understanding. Fit BOTH cars in on a full day and handled all the incoming business like a pro while I waited. The phone didnt stop ringing and he never missed a beat. Very good & very quick service. A BIG thank you to JOSH B. and his staff.
Love the service here! Always so kind! Definitely recommend for anyone!
I always take my car to Monroe Auto Service because their prices are the lowest around and the whole staff is friendly !! I love feeling like an important person instead of a number!!! that’s why I will always go back
Cant recommend this place enough! The service was fast, affordable, and most importantly HIGH QUALITY! Everyone was polite, the building was clean, and everyone was following covid protocol. A 10/10 experience for me!
The guys here are all friendly and will squeeze you in regardless of how busy they are. Always my go to place and being open on Sunday too is awesome 👍🏽
Max was very helpful! Thank you
Had a set of tires pit on and the alignment checked they put the extra time in to make sure it was correct
They tried to swindle me. My brake pedal wouldnt depress, so I took it to them. Their certified VW specialist told me that I was going to need an entire brake system rebuild, and quoted me over $2k for the job. Turned a hose slipped off the brake vacuum and the guy at Advanced Auto Parts fixed it as a courtesy in a couple seconds for free.
Great customer service, happy they take appointments
Outstanding service from Josh and his crew! Fixed a flat and out the door in minutes.
I highly recommend this location to anyone looking for quality customer care and workmanship. I had a bad experience with another store and Max stepped up and went above and beyond to make sure that I was treated as a valued customer. I went from shopping anywhere for the best deal to becoming a loyal customer because of the way he handled business. This store is extremely well ran and will not be shopping for tires and service anywhere else....Thanks Max!
Place was kinda trash had kids there not even knowing what they where doing can’t even drive a manual like come on at least get some decent workers. I went in there spending $400 on tires and them braking $300 worth of parts I do not recommended this place.
I got a great deal nice clean professional business loved it.....two 👍👍up
Car signaled PSI low pressure, I attempted to put air but it signal never went off (I assumed the tire wasnt accepting air) googled tire service centers, after reading the reviews I called and was told they had a 9am appointment but would take me....long story short, the reviews were accurate, Josh and another worker quickly took my car in, within 15 minutes they let me know what the issue was(sensor not in that tire) offered me to get one if I chose) deflated 3 of my dangerously inflated tires (bout 40 to nearly 60 pounds) Honest/Professional at NO COST AT ALL!!THANKS GUYS.
Awesome service and reasonable prices
Waited a month to get a cap for the rims i payed for i was told was going to get it every week for that month. I had forgave them for this because it could have been shipping. They had told me they would get me a eatimate within a day or so waited 3 days called the shop they told me theyd call me right back never did, so i texted the boss he wasnt very helpful told me he was on vacation and never got back to me. I would definitely not let them waste your time.
They do really good work and dont tell anybody but theyre open on Sundays
I went to put air in my tires an my valve-stem broke...meaning a replacement. Thanks to Tim who answered all my question on the phone and was friendly. This is the 1st reason I brought my vehicle to Monro Auto. Best decision ever. Josh was very helpful and knowledgeable. Customer service was amazing not only with me but everyone who walked in. The gentlemen who work on my car explain what was wrong and things I need to fix eventually. Also another gentlemen help me with another issue as well. These guys are amazing I will be returning to get my other sensors done. You guys rock!!!
Needed front left repaired and got in quick with next day appointment...great work and professionalism.
Max and Josh are the best! I had tires covered under warranty that they took care of. Down to earth and very professional, I will always take my vehicles to this location from now on. I drive from Essexville just for the customer service!
Took care of my problem very promptly. I got right in and was taken care of well. Im definitely going to use them more often.
Had a tire blow out on me today so i went to the Bay road Kanrock in Saginaw. Josh helped me & did an AMAZING job! Showed me what and where the problem was & what to do to resolve it! Def coming back.
Josh and the crew are top notch they bend over backwards to make sure that you are satisfied. Honesr, up front, and more than fair pricing - the way automotive service should be!
If I could give no stars I would. My car was hit by a brick in their parking lot and supposedly they made a claim to travelers insurance to get my hood fixed. I’ve called their corporate office and they have no record of it, travelers has no record of it. It’s been over a month and nothing has been done! I will NEVER use this garage again. When my car was there they never called me with an update or when it was damaged.
Went to Kan Rock years ago and vowed I would never go back, gave it another try 10 years later and had a much better experience. Josh was professional, friendly and curteous to customers coming in and on the phone (small place). Thank you for the great service!
Amazing customer service and they do amazing work!! i will never take my car anywhere else!!
10/10 shop. Was recommended by my girlfriend’s older brother and my appointment today couldn’t have gone any better. Everyone was helpful and friendly. Professional and patient. Will be returning in the future.
Yesterday I woke up to a flat tire and even though they were booked with appointments all day, my tire was fixed by closing time. Thank you!!
Got new brakes earlier and just returned for the third time to get brakes fixed because they squeak loudly still. Always an excuse from them. We will see if they get replaced this time like should have happened two times ago. Customers beware.
Had tires placed on my F-150 truck today and also a tune up on my wifes vehicle. And the service was great . And the prices were agreeable. I am grateful and appreciate you guys .
These guys are awesome!! They took care of the bolt in the tire in my wifes car. Then did brakes, tires, etc on mine all between a Saturday and Sunday! Great service and always willing to go the extra mile. Keep up the good work!
Max and Josh were amazingly helpful in making sure I was taken care of. They were beyond accommodating and are so nice! I’ve never experienced this level of customer service. I will be a forever customer. Give them a try, you won’t be disappointed!
The staff was very nice and got my tire patched very fast!
Very friendly staff! Quick service! Good prices!
Wow what a huge relief getting my exhaust fixed max was awesome and very knowledgeable and got my car done so quick definitely will be a returning customer A+ Service 👍
Ive had a heck of a time finding places that actually want to work on vehicles the last few years. On a whim of knowing an employee I took my 79k5 blazer in to have a hand full of things done and from day one these guys have done nothing but continue to impress me. A year later and here I am having my new rims and tires put on my impala ss, and also getting a complete rear brake assembly put in as well. Its nice to have some guys that Really love what they do. Its very reassuring when your putting your life into someone elses hands. All these guys are great and very knowledgeable. Ive referred many others to them with the same results. A-1 service
Fast and friendly! Took great care of me! New customer for life!
I got a flat tire and went get it replaced the company I went to didnt have my size called around nobody had it. I called the Bay Rd location and they had what I needed, but couldnt install them today. Made the decision to buy them and bring them to my local tire shop. I was in panic mode trying to get my tire fixed so I could go pick up my kids. When I got to the Bay rd location MR. Max told me when I mentioned I had to go get my kids he decided he would replace my tires it would he a little wait though. Shouldnt take an hour. Well It didnt take long and I was on the road fling to get my children. Thank you Mr. Max and your crew for showing me people still care and helping me when you were swamped. We are home feeling blessed and grateful for how well you cared to make sure we had new tires on our car.
Cant go wrong with these guys Paul and Josh were so helpful helping me pick good tires at a great price. They were also very clear and informative with the visit i decided to sign up for the store credit card. Its so hard to find people especially in this town Saginaw to find 1 employee to be nice and helpful let alone two.....
Great place! Friendly service and good prices! Max the manager was great and they gave us firefighter discount!
Honest and fair prices. Thank you Joshua! It was a very nice experience.
Honestly, I was recommended to give this place a try from a friend, and I was skeptical, but as soon as I walked in I knew it was the right choice! They were friendly, fast, and worked to make sure I could get out of there with a good deal I would be happy with. I will be using Monro Auto Service and Tire Center for more than just tires from now on- they do oil changes too! I would just like to thank everyone who works here for making this such an easy choice!!
I came here to get my car fixed and they did a great 👍🏼 job so I give them a 💯 on doing a good 😌 job on my car you’s need to come over to Kan Rock and get your car done ✅ here at this place they’ll do you right
This place is the best for service. The story is we pulled in with our RV with a flat tire and within 20 minutes and a real friendly smile we are out the door and on the road no hassle no fuss this is the place to go if you have a problem thank you guys it was a pleasure doing business with you and if we are in the area again you’ll get my business.
Max & his team always do great work. Theyre honest. Not necessarily the cheapest, but they only do the work that has to be done. Ive been coming here for over 10 years, theyve always taken great care of me. Thanks Boys!I keep coming back! My car is about to roll 200,000 miles, thanks the this Crew!
My headlights were both out on my Acadia, so I woke up to schedule an appointment to have them replaced at Monro, where I have all of my vehicle concerns addressed. When I looked out my window, I realized that my car was stolen from my driveway the night before, Christmas night. They took my car and all of the Christmas presents in the back. I was able to recover the vehicle that day, but most of the presents were taken from the vehicle. I was having a really bad day with most of my faith in humanity lost. Luckily, Monro helped restore a bit of that faith by hooking me up with a really great deal on replacing my headlights. They took my situation into consideration, and even though I didnt ask for anything, they really helped me out big time. Its good to know there are still decent human beings in the world and you can find them at Monro Auto Service. The biggest thing I think about when looking for somewhere to service my vehicle is honesty. Monro is so much more than honest. They have integrity with the service they provide and they do fantastic work.
Josh and Tim made sure my first experience was a great one. Very kind and professional men. Will be going back. Their customer service was excellent, that’s one thing I pay attention to the most. Highly recommend!
I had all four tires replaced for a great price! Josh did everything he could to provide wonderful customer service. Everyone worked hard to give me a great experience! I will definitely be back!
Great timely service and a fair price. They squeezed me in to accommodate my schedule. Honest managers.
I bought some tires and wanted to return them and had a 30 day policy. I had an appointment to get my old tires put back on those returned and I got charged for the labor. What’s the point of having a policy if I’m getting charged for the labor. Highly don’t recommend this place.
I ordered tires from a 3rd party website and had Kan Rock Tire install them. They had my car in the garage pretty much exactly at my appointment time, and had it done much faster than I expected, on a pretty busy day. Along with the service I requested, they did a complimentary maintenance check on the brakes and tires, which I greatly appreciated, since winter is almost here, and its always good to know your car is safe to drive. Thanks guys! Ill definitely be coming back!
While I really liked the staff - super friendly and nice, I went in to get a single tire repaired and waited 2 hours to find out I need all 4 tires replaced for at least $1k. Understandable. However, I repeatedly asked to have the mechanic put air in the single tire that I originally came in for so I wouldnt have to worry about filling it later and they reassured me that they would. As soon as I pulled out of there, the low air light came on once again for that tire because no one bothered to fill it as I had asked. Such a simple gesture would have made my decision easier to get my tires replaced there. Now I have no desire to drop $1k at Kan Rock/Monro and will take my business elsewhere.
I just stopped in to get a quart of oil but they were very helpful and friendly. A well-stocked automotive store with most everything you would need.
Very good experience!
Really request josh! Definitely will be going back for everything! Best prices in town. I wouldn’t go anywhere else!
The KanRock Tire on Bay Rd in Saginaw was amazing. The service was great and they work fast. They did an an amazing job and deserve a lot of respect. They are friendly and willing to help you with whatever you need. You guys rock and KanRock keep up the great work.
Awesome customer service. They do a great job for a fair price. Highly recommend!
Josh took very good care of us today. We will be back again.
The staff is extremely kind. They truly care about you as a person and that is extremely important when it comes to something like car repairs. Their prices are great and they do fantastic work. Will only be going here from now on!
Joshua got me in right away and my tired was fixed in a timely manner. Everyone was great with my 2yrs old son while we waited. Thanks for making life of a working Mom a little easier🙂
Amazing service! Amazingly sweet workers. I worked a night shift and found my car with a flat. They got me in right away and went above and beyond to get me on the road fast so I could go home. Thank you for the amazing experience!!
The guys here really care about their customers! Got four new tires and an oil change and they made sure to have the tires tight and showed me I would soon need more work done on my car, but weren’t pushy. Thanks to Josh and the guys again! Highly recommend Kanrock.
Everyone was great there. I got 4 new tires installed and on the road in under an hour. Thanks guys
The guys in there were amazing. I was running late and came in right at closing time but they were willing to stay and help and got me in and out of there really quick. Great Professional Friendly Service.