Smile Direct Club is a risky option. Maybe I am just very unlucky but I would still like to share my experience with them. I started my treatment and was very excited. They have a deal where if you refer someone they get a discount and you get a gift card so I referred my mom. I followed the link they sent me and booked her the appointment. At her appointment they did not give her the discount and when she mentioned it to the dentist she just handed her a random flyer. I had to call and sort it out. Seems like the person in charge disregarded what my mom said and didn’t check the system to see she went through the discount link. That was the first issue. The second issues was after my last aligners my bite was incorrect. My front tooth sat on top on my bottom tooth in a way that didn’t let me bite down on my back teeth so I had to take out the aligners and let my front tooth move forward. My mom finished her treatment and her gap didn’t close. She went back and had to get a new treatment. I also went back to get a new treatment but unfortunately someone didn’t put in my order. They told me it was going to be 4-5 weeks on May 15. Today is July 8 and after not getting them for so long I knew something was wrong. Now I am waiting another 4-5 weeks. It was too good to be true. I had braces about 10 years ago and didn’t wear my retainers so my teeth moved. My teeth looked amazing but I noticed after the smile direct treatment my teeth did not look as good as they did after braces. My old retainers did not fit on my teeth at all also. I really recommend going to a professional orthodontist and investing in a treatment where they will take care you.

Ariana was fantastic! Such a people pleaser and fun ! The whole process was done very professionally and was explained to the finest detail. Ariana was confident and very knowledgeable with the process and with any questions I had. I think Ariana is a fine example of what patient/customer service is all about! Ariana made me feel comfortable and at ease during our visit and definitely made me what the smile I deserve… thank you Ariana ! Well done 👍🏼

I was very impressed with the consulting my consultant was very knowledgeable and very Professional. Jason explained how this Process works and what to expect. I felt confident after my presentation. It was a great experience and I am very excited to see my future progress. Thankyou.

Stephanie made everything easy to understand, and my appointment went very quickly. She told me exactly what I’d receive in my box, and mentioned downloading the app to see my progress. I was blown away by how easy the 3D smile tool was. No putty or impressions or things that I could mess up. I highly recommend Smile Direct! They’re fast, friendly, and knowledgeable. I also appreciated how clean it was.

Ty was awesome! So friendly and made my experience great. He was very transparent about the process and pricing, and he explained everything perfectly. The initial appointment was so easy, I can’t wait to get my box!

I love coming in to the Smile Direct Club Office! From my first step in to the office, all of the staff was incredibly welcoming and very attentive. Steph, the Office manager and also the one to do the 3D scan of my teeth, was amazing and patient and was able to answer all of my questions. She put all my past dental experiences to shame and made this experience the very best it could be! I cant wait to get my aligners and share my new smile with the world!!

Very friendly and professional staff. The whole process was very easy and I was in and out in about 15 minutes. I had a great experience. I highly recommend the smile direct location on Ethan way!

I wore my aligners all day and night religiously. By the fourth set, my aligners were no longer fitting to my teeth and when I tried to get this fixed I played phone tag and sent multiple photos like they asked and nothing was fixed. I paid $2000 for nothing. Don’t waste your money unless you already had braces before and need a slight fix. If not, go to a real orthodontist who will actually talk with you and see your progress.

My experience at my appointment was very exciting! I was helped by Gary at the Sacramento office, he was incredibly nice and helpful. I was nervous at first but he helped me feel as comfortable as possible! The staff is amazing and extremely nice. I am so excited to start my process with Smile Direct Club! :)

The technician that scan my teeth was amazing hes an absolute joy to work with. I highly recommend this company.

Dru was friendly and professional. He did a good job walking me through every step on my smile journey and addressed all my concerns. I love the fact that he was engaging before we even started 3D process. It made me feel cared for as a client. Am excited and I can’t wait to confidently smile again. Thank you.

Ariana was awesome! As soon as I came in she greeted me with genuine excitement! Very friendly and knowledgeable! Had few laughs and next thing you know the process was done and I got my 3D imaging of my teeth! So excited to get my kit and start correcting my smile!

Shout out to Dru from arden Sacramento! I had a great experience. He was fast and very thorough and knowledgeable. He made me feel very comfortable about my smile and what need to be worked on. I cant wait to see my end results for my perfect smile.

The staff are nice but they are sadly unable to make accurate assessments of what Smile Direct can treat. I got the aligners and they were so badly made I thought I got the wrong aligners. And they are brittle and cheap. I have since had three consultations with orthodontists. All three said I was not a candidate for aligners including expensive Invisaligns I need a tooth extraction and old fashioned metal braces. And getting a refund required weeks, days and hours of phone calls. I highly discourage anyone from getting aligners from this company.

The smile office in sac was great! I was originally super nervous to go, but Kara immediately made me feel welcome. All the staff are super professional and knowledgeable. They explain everything and address any concerns you may have right away. 10/10 would recommend you get your 3D imaging done here instead of using the teeth putty!

I went to the Sacramento shop and had an appointment at 3:30 today. I went in earlier to check-in and they took me right in. A worker named Ariana was very helpful through the entire process! Even though the process says it will take 30 minutes, it was only like 15 which was great! I decided to go get a 3D scan because I messed up on the impression kit. Overall, a great experience & welcoming!

What a great experience. Everyone was attentive and professional. The process was quick and easy and I can’t wait to get started. Angie did a great job of attending to me and explaining the entire process.

Angie was very sweet and helpful! She made me feel comfortable and answered all my questions, I’m excited for my new smile!

Overall I had a fun experience. The “Smile Guide” was very helpful and informative and she was also funny. Made the whole time go by fast, I was In and Out in a jiffy and now I’m on the path to getting a better smile..

This is the worst company I have ever dealt with. There reviews must be fakeThis has been almost 2 years of run around the first time they switched my aligners so as I neared the end of the program all the teeth were crooked original imprints. Waited for months to receive the revision teeth went back to normal. You can’t speak to any professionals only receptionist. Nearly two years and teeth still aren’t straight out in a request for retainers because I settled and 5 weeks later all my aligners are broken they still haven’t shipped them. DO NOT WASTE YOUR TIME. THIS WAS A NIGHT MARE. HORRIBLE LEAD TIMES HORRIBLE CUSTOMER SERVICE NO FOLLOW UP. TEETH ARNT STRAIGHT. WASTE OF TIME

I had the pleasure of talking with Ariana! She was so amazing and sweet! We talked about ourselves for the first couple of minutes before even discussing the Invisalign. She read out all the steps and let me take some pictures of the scanned teeth! Super awesome. We also had some good laughs! She’s awesome definitely a keeper!!! Thank you again!!!

This review is a few weeks late. Went into get my 3D scan. My Smileguide was Angie. She was very nice and explained the entire process. The office was very clean and sanitized. I was impressed with the cleanliness and expertise. To be honest, I kept asking Angie if there was a catch? No catch! Fast forward to today and my purple box arrived this morning! I am very excited to get started.

The staff is very friendly which makes the process easy and comfortable. Angie was awesome and took my 3D scans. She let me know step by step what was happening and answered all my questions. Then Stephanie came in to make sure everything was went smoothly (which it did!) The facility was very clean and welcoming. If you’re unsure don’t be because they will take care of you!

Ariana was amazing and it was such an easy process! I definitely trust the 3D rendering more than me doing the trays! Such a cool view of your teeth and I cannot wait to get started!

Straight up liars, I go in there for my appointment. I ask the man who was attending to me about insurance options and etc. They straight up told me they have a contract with delta dental and I will be reimbursed after I pay for it. Im guessing they get commission based on if they sign up or not. But I go home and call Delta dental, they tell me they DO NOT have a contract with delta dental and delta dental does not pay for any self administered treatments, which makes sense. Crooks and liars.

Very warm and friendly staff. Super easy, no impressions needed, all done by photography with a 3D image sent off to the dentist. Looking forward to receiving my smile in a box in the next 3 weeks!

Angie was great! I love the simplicity of the whole experience. It was fast and easy.

Fast and efficient. Great technology in use for a better smile

I had a great experience with Ariana! She was friendly and personable. The studio was sanitized and clean. I would recommend this to friends. It was a lot easier than getting it through mail. Can’t wait to try my whitening and invasliners!

One of the technicians (Gracie)that helped me was super nice!! she made me feel so comfortable and I couldn’t stop smiling when talking with her. Everyone was really professional, everything was super sanitized, and I would definitely recommend everyone to go and join the direct smile club:)

My smile guide Ariana was very nice and professional. She knows her stuff and she made me feel comfortable and welcome. Everyone I met in the office was also very friendly. I had a great experience at this office. Feeling excited to receive my kit in 4-5 weeks in the mail!

Kara was an amazing help when I went in to get my teeth screened. I had no idea what I was coming into but she made my experience fun and exciting. the whole time my father and I were laughing and having a great time because of her. She would definitely get a raise if I had the choice. 10 out of 10 would definitely go back for her.

This place was super nice and my helper Angie was wonderful and so ice to talk to.

Incredibly friendly and knowledgeable staff. Ariana is the best!!

As a person who has had quite a few appointments for dental work over the years - from a chipped tooth, root canal, crown, braces and impacted wisdom teeth extraction - this was by far the quickest and most comfortable dr visit. Ariana was the sweetest. She went over the alignment process quickly, but thoroughly, and she paused along the way to make sure all my questions were answered. All of the staff in house were warm and welcoming. It’s clear that everything clients and staff touch are well sanitized for everyones health. Highly recommend for anyone considering a straighter smile.

Didn’t receive free whitening kit as advertised went in person very nice experience. Very professional. Quick and easy 10-15 min scanning my teeth in and out. No whitening kit.

OMG!!! Dont do it... it is a nightmare to deal with. Product sucked. We have been trying to cancel and get away from them starting 2019. They promise to cancel but keep billing our card. I finally cancelled the card and they turned it to collections. I speak to them and they promise to correct only to look for another way to collect money. I am likely going to go to small claims to get rid of them.Save yourself the trouble.

Honestly such a great experience. Super clean environment. Ariana helped me out and she was super nice very helpful and made me feel comfortable. Definitely recommend trying it out

OMG, this office is the best! Friendly, personable staff. People who really ❤ care. Fun loving. Full of energy and excitement. What I mean is that they are really excited for you because you are excited and happy that youre gonna get a great smile thank you smile direct

Answered all of my questions with the up most professionalism. The rooms were very clean and sanitized. Explained every part of the process for both the teeth scanning and the clear liners. Good pricing, they were able to help with monthly payments which help me out alot. Overall was a great experience with such friendly staff.

Dru and the stuff were all amazing and so friendly! No judgement. Just kindness and honest help. They were so good with my daughter too!

Angie was great! Quick, clean & friendly. Loved my experience, as a new mom again, was able to get away quick and back home in time to feed baby again!

Smile Direct Club sent me an email specifically stating that they verified coverage with my insurance carrier. They charged me the full amount of the aligners and then my insurance said they were never contacted. If they had we would have told them immediately that Smile Direct Club is not covered, and most insurance carriers don’t cover them - they said. I was stuck with the entire bill. I am not that thrilled with the product, and then throw in the poor customer service. I say stay away. It would have been cheaper for me to go to a REAL orthodontist and have insurance cover it.

Went in for my 3D-Scanning. Very easy and quick. Ariana was wonderful and full of energy. A pleasure to talk to and be around. Hopefully you get her! 👌

Walked into the smile shop and was immediately greeted with care. Ariana did an amazing job of making the scanning process as quick and comfortable as possible! Highly satisfied with the results and customer service from SmileDirectClub. 5 stars for sure!!

Ariana was absolutely amazing and super professional and just made the whole thing pleasant and very comforting.

Ari was amazing! She made me feel at ease, patiently explained everything to me, and answered all my questions. My whole experience so far has been great! I would definitely recommend Smile Direct Club!

The Smileshop appointment was super easy to set up. Everyone there was super nice and helpful. It was quick and easy, and they explained every part of the process to me. Would 10/10 recommend to at least go talk with them if you are considering using Smile Direct.

I was in and out in no time. The 3D scan was awesome to see. Super easy. Angie and Stephanie were so nice and helpful! I’m excited for my new smile :D

I went for my free 360° teeth pic and teeth free whitening kit. Angie took my teeth pics and it was really simple and easy. She was kind and explained the whole process really well. I signed up and should be receiving my aligners in 3-5 weeks. Thank you Angie!

Very sweet and professional people here! I got straight in and straight out and now waiting for my retainers to come in within 4 weeks :)

The process was super easy and I cant wait to get my kit in the mail to start straightening my teeth!

Great, efficient process. Excellent customer service. Angelina was professional and friendly

Angie was great, caring, thorough, and professional. She walked me through every step of the way. She made my visit a pleasant experience. Thank you!

Experience was quick, easy and the staff were friendly and polite.

I had an Amazing experience with Kara lying! She was very nice and made the experience funny and enjoyable!! This was fast and straight to the point! I recommend going to Smiley Direct!!

Angie was very nice, helpful, and answered any questions we had. Even the girl that welcomed us when we got their was very sweet. Thank you for a great experience and nice hospitality

Angie was great and explained the process clearly. I am sold! I’ve had estimates for straightening my teeth to upward of 5k, so what a surprise to save 3k.

Excellent visit! Angie was very friendly as well as the rest of the staff and I was able to get all of my questions answered, leaving happy and well informed! I’m excited for my new smile!

My experience was great! Happy to be working with great people on getting my teeth straightened

I had the most amazing experience with Angie, at Sacramento office, she’s so friendly and professional she explained everything to me and answer all my questions I highly recommend smile direct club .

I am sad to say I am having one of the worst customer service experiences of my life. I am at a loss of what do. I have been asking for weeks for the tax identification number for my dentist and they won’t give it to me. Without it I can’t get reimbursed from my insurance. Be careful before you sign up to get all the info your insurance needs before you sign your paperwork because you may never get it.

Quick, easy and painless. Dru helped me and was very friendly and knowledgeable.

Heyyyyyy!!!!! 🚨Sound the ALARM🚨Sooooo, I am super PUMPED about my daughter Tyra’s awesome experience this morning. I’ve been reading and checking out Smile Direct Club for a coolminute and was finally able to bring my teenager here. From start to finish, we were in and out in 30 minutes and greeted with friendly staff and superior customer service from beginning to end. We got the pleasure of being assisted by ANGIE; she is friendly and very knowledgeable. She made my daughter and I feel comfortable with the office, the intended treatment (outcome) and made sure I understood the flexible payment options. Such a great experience . Thank you bunches

Very Friendly, and Very Helpful. Went in with a smile and left with a smile. Very professional.

Super friendly staff, very quick visit but didn’t feel rushed at all. looking forward to working w smile direct club!

It was a really cool experience going into the shop and getting the full 3D scab and all. It’s much better than the home kit. The associates listened to my concerns and were helpful, friendly and professional. Great experience overall with SmileDirectClub.

Ariana was awesome. She made the process go smoothly. Answered all my questions and was very helpful. Look forward to getting my kit!

I had a wonderful experience with ariana she was a person who understood what we were saying and describing thank you.

I personally was very scared of going. I didn’t know what was going to happen or what I was going to get. Ariana was very caring and talked me into every part of the step! She also is very comprehensive and understands me. 😌

Ariana was amazing really made me feel comfortable about this experience. I am so excited !! Go smiledirect club!!!

Ty was awesome ! Quick easy and detailed information

All of the ladies were so nice to me and didn’t make me feel embarrassed about my teeth. They were so excited for my new journey and they were so insightful!

Very professional and answered all of my questions. Looking forward to the treatment! Would highly recommend the free initial visit to touch base at the very least.

Ariana was super cool and informative definitely will refer others to this location

Angie, was very helpful . The screening went great and my experience was great .

Ariana was able to answer all of my questions and made me feel at ease. The facility was very nice and clean.

I had the best experience. Got my 3D done in less than 10min. My smile guide Mariah was amazing and she answered all of my questions. I highly recommend Smile Direct Club to anyone who wants a perfect smile. #whatmakesmesmile check it out! :)

What a wonderful quick and easy experience to go into Smile Direct Club. I cannot wait for my box to come to my doorstep. Kara helped me and explained everything so well.

Informative, very nice staff. Thanks to Angie for being able to answer all my questions in a thorough and friendly manner!

The 3D scanning process was super fast and easy. The technician, Angie was very friendly and happy to answer all my questions. Highly recommend the Sacramento location!

Fast easy and simple good customer service friendly staff

Mykala scanned my chompers and walked me through the process. She was very friendly, fast and professional. It was easy and painless. Much better and more cost efficient than using your local Orthodontist. Eager to get started.

So excited to see what they can do

Debra was extremely knowledgeable and great to talk to. She answered all the questions I bombarded her with and was super insightful. She definitely helped me make the decision to get aligners through Smile Direct Club! The others ladies in the office were super friendly as well :)

I had a really good experience going in, it was fast and easy with all my questions answered. Marshena was very friendly. Thank you all I’m excited to start!

The workers were really nice and helpful and answered all our questions. Now Im just waiting for my retainers to get here and get started.

I had an incredibly wonderful time. It was a very smooth and relaxing experience. Rey was a wonderful woman to talk to. She was very informative and kept a smile on my face the entire time. Thankfully she kept my anxiety in check the whole time by remaining engaged and talkative. Everyone was friendly and nice. But Rey for the win today! Cant wait to start my journey!

I had a great experience here. Raj was fantastic. She was positive and informative. She was open to questions and answered everything I had asked. She walked me through every step of the process and always check in with me during the scan to make sure I was comfortable. I definitely suggest going in to get the scan done rather than doing the at home option. Also ask for Raj, she was truly great to talk to and go through the process with.

Great experience I will consider the option.

Ariana was amazing and made me feel relaxed and comfortable!!

Angie and the rest of the staff were really nice and the scan was really fast.

Great experience Angie was very informative about the product.

I had a great time and experience today at smile direct club thanks to the young lady mykala she is very polite and helpful

The staff was great! They were so friendly throughout the whole process. They explained all of the details thoroughly and made sure I understood every step of the process. I was approved for my new smile within 24 hours of my scan! They couldn’t have made the process any easier.

I had a great time experience here. I was helped by Melissa and she was awesome! She walked me through the whole process and made me feel very comfortable. She was super helpful, answered all my questions and made the entire process very simple. I highly recommend visiting if you’re in the fence.

It was the best ever I can’t wait to get my liners thanks so much Excited !!!

Very fast and convenient.Clara, my smile guide was super helpful and informative

The appointment went super quickly and the 3D scan of my teeth is insane. And everyone there was super nice.

I had my 3-D images done today at Smile Direct Club with Raj and she did not disappoint! She was incredibly friendly, kind, compassionate, and not to mention, totally hilarious! She made me feel extremely comfortable, as if we had been friends forever, and was extremely knowledgeable, too! She took the time to make sure that I truly understood everything I needed to in regards to my aligners and was able to answer all of my questions thoroughly.I ran into a few other ladies who worked there in the waiting room as well and each of them were incredibly kind and welcoming as well! After this first encounter, it makes me excited to get started with my aligners!