Family owned company, which is neat. Super friendly people and highly recommended designers to craft your yard or pool.
My brother works for the company. I recommend them.
Wonderful experience! So very helpful and I am so looking forward to do further business with them!
They just stopped showing up one day. I called them and spoke to Gabe who promised they would be out and they still never showed. Called 8 more times and left 3 emails and no response from them at all. Completely ghosted my property after we have been customers for a while. I would not recommend this place at all for any of your pool needs. They probably have the worst customer service out of all the vendors I have used in the last 12 years. After reading other reviews the quality of service as went down across the board over the last year could be COVID or poor management. OF course that is just speculation and I am unsure why they have gotten so bad.
I don’t recommend this company. Their service department is unresponsive and their weekly service is very inconsistent. I was using their chemical and it was inconsistent and they rarely recorded what was actually done. They let algae grow in my pool and it took several phones to get them to respond.Hence I’m looking for a reputable company that does what it advertises. Geremia doesn’t.
I called Geremia on Feb 23 at 10:01am. Left a VM. Was called back at 10:50am (Thats 5 Star Responsiveness!) Spoke with a seemingly professional agent. We worked together to schedule an on-site evaluation of my pool the following week, for Thursday, March 4.It is now March 5. Nobody has showed up and when I called yesterday (March 4) to ask what time the rep would be at my house I again left a VM but was not given a call back (Not 5 star responsiveness).You broke my heart Geremia, you broke my heart.Overall I have to give this company only 4 stars because they lose a star for no show no call.
I’ve been getting my pool serviced by geremia pools for over a year now and I’m very happy with them. My pool is consistently clean and clear. Everyone that we’ve interacted with there is very professional. Marc has been very responsive anytime we’ve needed anything. Great value, you get more than your money’s worth from Geremia pools. Highly recommend
Descriptive enough words to explain this ordeal have not yet been invented.
Had a appointment scheduled Will review soo.
Never saw or heard from anyone at Geremia pools.
Very knowledgeable and experienced professionals for all your swimming pool, spa/hot tub and fountain needs.
I was cut off by one of their trucks who was towing a huge piece of equipment on Sierra Blvd/towards E Douglas Rd.Not only did he cut me off, he proceeded to tailgate the car infront. Recklessly drove for about 2 mikes before I pulled over and called the # on the drivers cab door. (The trailer had rocks/debris falling off the back. Pitted my hood)This was after 8am on a weekday. All extensions I tried to reach were sent to voicemail. Even the owners was full & couldn’t accept messages.I did get a return call about 4 hours later & that female office manager could care less.I’m sure if I needed a pool in my backyard, they wouldn’t get a call from myself.
Outstanding service and knowledge
Mike came out and we gave him a check to create a design and present to us. 9 months later no design has been provided to us and I have called several times asking for a refund and get the go around. Very unprofessional company. They take your money and do no keep their word.
Our salesman, Ray Schwartz, was rude and unprofessional. I called Geremia to discuss my concerns, but I did not get a call back. Now I will leave this review.When I asked Ray Schwartz for clarification of the overpriced $23,000 pool remodel estimate, he hung up on me. When I called him back he preached about his professionalism and the high quality of his company as he continued to insult me and berate the current condition of our pool, which Geremia installed by the way.As with other reviews weve read, we thought we would get fair treatment since Geremia Pools installed our original 458 sf pool and spa. All we wanted was a few repairs and a replastering. Ray Schwartz did not listen to what we wanted. Instead he turned the project into a major upgrade, quoting equipment and services beyond our budget. For example, $9200 for pebble fina resurfacing, $3000 for an IntelliCenter i5PS Control System and $1500 to pour a simple cement pad.This company is overpriced and unprofessional with which to work. I can not recommend this company or Ray Schwartz at Geremia Pools. Reviews dont lie. Read all the reviews before you consider hiring this company.
Let me start by saying that we could not have been happier with the work that Geremia did for us. Our experience was great from the start, the day we met Wanda our designer. She was so patient with us, and never forced any ideas on us. She truly listened to what we thought we wanted, what we didn’t want, and came up with a design that we loved. When the design was a little outside our budget, she worked with us on changes to get the design within our budget. A big frustration for us (and totally understandable) is the lack of information online regarding the cost of pool features. Wanda didn’t try to sell us something we couldn’t afford. Instead, she was patient and provided some options for how to reduce cost, but still keep the look and feel we wanted. She did a great job of not making us feel like we had to settle, and more like we just had to make a few tradeoffs.Once we agreed on the design and cost, we moved into construction. We were then left in the capable hands of Susan the project manager, although Wanda still stayed involved, because she cares about the little details and makes sure that everything gets incorporated exactly as planned. Construction was efficient, and even though the backyard was a construction zone, the crew cleaned up everyday. They still treated our yard as our home and were polite and courteous. Susan made sure to call a few days in advance of each phase and inspection, so we knew exactly what to expect and when to expect it.The last phase of the project was the filling and adjusting of the chemicals. Geremia was great with explaining the process and sent an expert out to develop a plan for getting the pool up and running as quick as possible. I felt like after the meeting I knew exactly how to work all the functions of the pool, and was confident in how to adjust the chemicals to make sure the pool is clean and safe.The entire experience was great in my opinion. When you spend that kind of money, you want to feel like you are getting a good value. I feel like we got what we paid for and then some. Geremia did a great job of explaining the process that I was confident in their abilities the entire time. We have had friends in our neighborhood with pools that did not recommend their builders because they didn’t feel like they could trust those companies. Geremia earned our trust, and I would without hesitation recommend them to friends and family that are interested in building a pool. They are not the cheapest, but they were also not the most expensive, and you get the feeling that a company that’s been around for so long will continue to be there for you.
The absolute worst. Do not use this company. Less than 2 years since completion of my pool, I spent $800 on water bills due to a leak in the pool. 6 months later, I have another leak in my equipment. They sold me equipment that is unnecessary and does not work together. The plaster of my pool is pitting and eroding. Chunks have fallen off of the cement around the edge of the pool. I have been advised to hire an attorney because the whole pool needs to be redone. When I told them they put in unnecessary and uncoordinated equipment, they told me no, I don’t need all of the equipment they put in, but customers would be offended if they didn’t offer them everything. This is just a sampling of the blunders. Just a complete and total incompetence from day 1.
Mark, I appreciate you getting back to and finding the part I need in a timely fashion. You and your company have come through for me on more than one occasion to resolve my pool and equipment needs.Thanks for your assistance.
I am not sure about the quality of their service, but I can tell you but their truck cut me off in traffic and was driving like a maniac.
Great staff that will help with just about any pool related issue or service.
Always top notch service
Reasonably priced equipment and parts.I will use them every time.
We had Geremia build this pool 42 years ago for us so it was natural they would be the ones wed call to update the plaster, tile, decking and equipment. Their guys on their crew had been servicing and building pools for DECADES and knew how every piece of the visible as well as underground system worked. We updated equipment, rerouted plumbing, resurfaced everything and now have a pool that is even better and much more energy efficient than it was when it was new. Their price, while not the least expensive was competitive, but the value they delivered and customer service was unbeatable!
They built our pool about 25 years ago and we were very happy with the professional job they did from beginning to end. Mike M. designed our pool. Great job! They are pricy though, I guess you get what you pay for.
Geremia built our pool 5+ yrs ago and they continue to provide excellent maintenance service. From the onset of the pool built they were over the top professional, knowledgeable, helpful and friendly. Building a pool is a significant financial endeavor, and of coarse you want a company that respects your personal budget; Geremia did that and more. And yes, whenever you do any kind of construction there are bound to be some unforeseen issues that come up. Working with Geremia, two issues did occur during my pool build, but before I even knew there was an issue my site manager had already had a solution to remedy issues. With both issues Geremia resolved them to my benifit; (very few companies put their customers first any more). From estimate, to design, through the build process, Geremia gave me outstanding service and gave my family an excellent pool environment to play, have fun and enjoy spending time together.
They refubished our pool completely. The results fantastic, and the cost reasonsble, costs reasonable. Totally satisfied.
We contacted several pool contractors in May of 2017 because we wanted to retile & replaster our 30 year old pool. We decided to go with Geremia Pools because they were the original builders. We signed the contract with our design consultant, Ray Schwartz, on 6/17/17. The predicted start date was 7/27/17 with a completion predicted for 8/12/17. I guess we werent a big job so they kept pushing back our start date & it eventually started in October 2017. Long story short, they discovered some deep cracks in the structure & our simple replaster turned into a complete pool reconstruction of a new pool within the old pool. Disappointing but it was just the facts. The Lifetime Warranty didnt apply because we werent the original owners.The reconstruction resumed in December 2017. The pool was finally plastered on 3/5/18. The technician, Chris Riggs, that did our pool start-up was excellent and very helpful. It was about that time that we started seeing some work that they did and we were not happy with. We developed a punch list of items that needed to be and could be corrected. We say could be corrected because they couldnt do much about one of our privet trees that they cut to a stump without asking. Or the tile that they used on a ledge that we didnt know would exist. We only approved that tile to be inlaid in the steps and not immediately next the the primary tile. It does not match the primary tile when they are placed right next to each other. However, they couldnt magically regrow our tree or dig out that tile.We sent a 10 item punch list to Geremia about our concerns on March 13. On April 24, a technician was sent out to deal with some of the items, but not all of the items. Because we were away, we were not able to inspect the technicians work until May 13. We were still not happy with some items. These items included the way they replaced the boulders around the pool didnt look like how they were originally, lots of ugly cement showing. They left a sprinkler line in a plant bed by the pool broken. Now we have no way to water the plants in that bed except by hand watering. There was a working sprinkler there before. Theres a stain on the step that was there from the moment the pool was filled . We contacted them again on June 4. We even included before & after pictures. We heard nothing back. We contacted them again on June 14 with the 3 remaining punch list items. We heard nothing back. We wrote again on July 12 and we still have not heard anything back. We are very disappointed with Geremias follow-up. We put our trust in them. They sure want your money at the pool completion, but good luck getting them to resolve issues that they caused. We see that other reviewers have said similar things about their follow-up. Beware!
VERRY GOOD, UP TO CODE,RIGHT ON THE MONEY,WITH NONE WASTED .NOR TIME WASTED THEY BEEN IN THE BIZ FOR OVER 50 YEARS,VERY GOOD PEOPLE,THEY CAN STIYLE A SETTING OF YOUR PERSONELL TASTE,THAT WILL LIVE ON FOR MANY GENRATIONS WITH YOUR FAMILY.VERY ERIKONMICIKLy correct!!! Just do it,your the Man,,,
Pool was supposed to be done six months ago. The pool is worked on maybe three times a month. Horrible experience
These people know swimming pools and service,nobody will beat them.
Nice people and good construction skils
Good experience.
Great pool company
Love them!
Cool spot!