My puppy was having a bad allergic reaction and they got him in immediately! Absolutely wonderful staff from the first person who answers, assistants and Dr! I was anticipating a long wait and a much higher bill. They were affordable and didn’t make us wait at all! Thank you for putting us at ease and taking such good care of us! My pup is feeling much better now. Thank you so much! 💜~ Rocky and his Mom Ashley

We took our dog Penny for a emergency visit over the weekend. It was a long day but Dr OConnor was our savior, she was so responsive, helpful, understanding. We dont know what we would have done without her that day. Our dog Penny is doing excellent and is being spoiled at home as usual. Highly recommended

Up near Sacramento on vacation when my 1 yr old chocolate lab Rhett fell ill- vomiting, coughing labored breathing and itching. After calling 10 local vets in the area with no one accepting new patients (even for an emergency) I drove an hour to VCA Sacramento, since they were the only clinic who would see him. Upon arrival I was greeted by Allison who took intake on my pup and said he was stable enough to stay and wait in the car with me, which I thought was super nice! Dr Wong came outside and treated my baby curbside- he was so awesome and funny 😄 was able to diagnose my boy with no need to admit him for unnecessary testing.I was hesitant to bring my dog here from all the poor reviews I did read and was expecting to have to pay an arm and a leg to get him better. I was pleasantly surprised by how nice all the staff was and how straight up Dr Wong was. I would highly recommend this clinic if you are in a bind like I was. Thank you everyone at VCA Sacramento!

I rescued a kitten not long ago and her left eye was infected and we thought it was missing. Took her in to get checked out and taken care of. They were very quick and polite about handling everything, they answered every question I had and I feel confident with the information they gave me and the treatment they gave Frankie. Absolutely recommend their emergency services.

In the past I had to bring in one of my cats here for medical treatment, the staff was helpful and professional and saved my cat.Recently, I brought a stray kitten in for some medical treatment. I cannot say enough about the staff and Dr. Wong. While this was a difficult experience, the kind words, professionalism, and understanding, went above and beyond. While we all hope that we never need to take our loved ones in for emergency care, I’m grateful knowing that they are always there to help.

I cant say enough about how awesome Dr. New, Kevin and the entire staff were during my cat Reds treatment!After a horrible experience at Del Paso Clinic I took my cat there for testing and care and thank God I did!At the initial appointment he was given an anti nausea medicine on more which helped tremendously until he could receive a ultrasound. There were times when his new veterinary clinic wasnt able to be reached to get refills and VCA Sacramento didnt hesitate to go above and beyond to make sure Reds refills were available.Sadly my Red was diagnosed with large cell lymphoma and a tumor on his kidney and after discussion with Dr. New it was determined that because of the severity of his condition coupled with his age (15) chemotherapy would not have provided him with a good or lengthy quality of life and my son and I made the heart wrentching and humane decision to allow him to transition in peace alleviating his suffering. In addition to being distraught about what was about to happen I didnt have the money for the euthanasia. I was completing a promissory agreement and before I finished Kevin came in the room and said all the charges were waived. He and Dr. New allowed us time to say goodbye to Red without the additional stress of financial uncertainty. After a week or so of Reds transition the staff sent me the most beautiful sympathy card. I have never experienced this level of compassion! I HIGHLY recommend VCA Sacramento to anyone needing any care of their precious animal(s). Im not saying theyll waive any fees but I guarantee you will not disappointed with the treatment. God bless you VCA!

My Dog unfortunately sniffed a foxtail into her nose. I tried to get it out to no avail. The Doctors at VCA are life savers. If not for them she would have died a horrible death. These grass seeds migrate ever forward ‘til they reach the brain & cause infection with excruciating pain. Thank you so much for saving my pup! Well worth the money.

Service could be a lot better. Seems as if you don’t go through them for treatment they don’t want to give other alternatives to see if symptoms get better. They are just quick to take your money. Seems it’s more about business and dollars than about caring and treating the animals.

Had to give one star because there’s no option to give zero.My little dog suffered from congestive heart failure and was on four types of medication. When he showed obvious signs of coming to the end, I was not able to get him into his veterinarian. They referred me to the VCA emergency clinic. This was two days ago and I went there with the sad intention of having my dog put down. After they looked at him, I received a call from the vet there basically saying that my dog still had pep and that I should keep my scheduled appointment with his vet. Pep? It didn’t matter that I told them he was dealing with diarrhea, vomiting, loss of appetite, huge increase in intake of water, loss of balance and sleeping way more than normal.I brought him there because I see him all the time and know that it was the best thing. Evidently, they don’t take into consideration any pertinent information that the owners provide so they did nothing but take my money.Now it’s two days later and I’m taking my dog into his vet to be put down. To the vet that saw him that day...thanks for being absolutely no help to my dog.I’m sure they do some things right but it was all wrong for a sweet little dog. Having my daughter and I go through the gamut of emotions twice in two days it’s not something I would wish on anybodyUPDATE- My dog’s vet put him down today as she listened to what I said was going on and knew it was the humane thing to do. I don’t know if my dog suffered or was uncomfortable the past couple of days after this place did nothing but I definitely hope not.What they showed me is that the dollar is more important than the animal.

My dog had unfortunately swallowed fox tails and the staff here were wonderful from the very start. I was a hot mess and they talked me through everything from the sedation to the possibility of further testing if needed. They were up front and honest which is so helpful in emergencies with your beloved pet. Highly recommend for saving my Rosies life today. I can’t thank you enough. Also, the prices for an ER visit are way more affordable than I thought it was going to be and they tell you the costs of everything they suggest which is such a nice courtesy so you aren’t blind sided at the end of the visit.

Took in my cat, Jack. Had no idea what was wrong... described symptoms, left him in their care. They called me and said hes ready...They supposedly did X-rays and a thorough exam sent him home with pain medicine. The following morning we noticed a giant abscess that they obviously missed. Brought him back they simply shaved the spot and gave him antibiotics. The wound was not cleaned out, their supposed x-rays found nothing, they ran various blood tests and found nothing. All of which we paid for...and their diagnosis was simple and unrevealing. My cat is still experiencing an amount of drainage and pain, and the wound was obviously not taken care of correctly. My wife and I spent over $1,200 to come home and nurse our cat by ourselves.I would not recommend them to anyone else. I believe they were in it for the money and not for the care of animals.

Can’t be bothered to check to see what is wrong with your animals unless they are bloody and then say you should put them down.I have taken three animals here cats and a dog and they do nothing to help lessen your pets pain.Would not recommend this facility unless there is no other choice!!!!!!

We arrive for appointment but test was done in the car found out puppy had a parvovirus, doctor didn’t see our puppy physically but discussed treatment in the phone suggested hospitalisation $5500 in addition that we just pay $310. We ask for outpatient treatment take meds home he declined only recommendation inpatientOr nothing else. Poor quality care only $$$ don’t care about a dog so unethical. We contacted them in the morning spoke with office manager Chris regarding outpatient treatment with they clinic he says he had an emergency will call back but never did. Our dog it’s emergency also. We going to different animal hospital never again here

I think the place gives excellent service and great people working there. They handled me and my loss really, really well. I just have an issue with the policy where they take your pet and you are not allowed in while they examine. And I was concerned that last night with my pet, it was nervewracking waiting for them. I have heard more than a few stories where where the pet died while the owner sat in the waiting room. One was a personal friend. Sorry but I would be furious over that. That policy is not good the animal or the owner.

Dr. Casaneda was very informative about Lunas procedure and everything involved. We knew exactly what to expect going into it and what to expect taking her home. The staff was responsive to calls before, during, and after surgery. All information about Lunas surgery and findings were shared with us so we could forward to our regular vet. We were particularly needy too so we appreciated the extra care and patience the staff took with us.The only thing that wasnt positive is that we were quoted an estimate over the phone and then the day before surgery we were given a price nearly double what we were quoted. In the end, we paid only about $600 more than we expected so it wasnt too awful. I feel like the surgical coordinator could have clarified costs better so we could have been more prepared.

I brought my kitten there and I told them he is limping. After long wait doctor called and said lets do x-rays and it 600$ I refused and I thought maybe after paying almost 300$ examination dr knows whats going on with kitten that age without x-rays!!! But nothing! They sent me home with pain medication!! Now my cat cant walk anymore and I don’t know what to do:( so sad they only care for money!

We were referred here from Chico for serious injuries that our puppy sustained in Chico. From start to finish everyone here has been kind, helpful, and always available to answer our many questions. Thank you VCA Sacramento Veterinary Referral Center for taking such great care of our puppy and of us.

I believe that our dog got very good care but the follow-up was terrible. Our dog had surgery there for Mast Cell Tumors. We were told that we would be kept updated about his care. We had to call several times for updates on the day he had surgery. Im sure the surgeon was busy as we finally spoke with him around 11pm.We had a complication, a section of the wound in his chest was not healing and is a gaping wound, so we returned. The vet was kind enough to meet us in the parking lot (to reduce the anxiety of the dog) and a bacteria culture was taken (C&S). We were told by the vet we would be called the next day.We werent called but we called every day after (to see if our dog had an infection or if he is even on the right antibiotics). We kept being told by the receptionist, We dont think the results are back. We can take a message and have someone call you. No one ever did return our calls.Four days after we were told we’d receive a call, we were still unable to obtain any definitive information, the receptionist would not allow us to speak to another vet, nor would she send any results. We were told that that only the vet that performed the surgery could give us information and he would not be back for another 4 days (8 days after taking the sample).In desperation, I contacted the vet via Facebook Messenger saying that I was disappointed I had to do so but I felt I had no other choice in trying to make sure my dog was ok. He then proceeded to tell me how inappropriate I was for contacting him (I don’t disagree but was desperate to discuss what was occurring with my dog.) I just don’t understand why someone couldn’t return my calls to give me any information.UPDATE: I contacted Chris as requested in the owner reply below 4 days ago (April 8, 2021). I have yet to have to receive a reply.

They take such good care of my beagle when her regular vet is closed or booked. Techs are very knowledgeable and reception always let you know the expected wait time. Sometimes you dont have to wait as long, but with covid we are waiting outside or in the car. So make sure to dress appropriately and bring something to do! Your wait time will be longer if there are more critical animals that need immediate intervention/life saving measures, so please be patient and kind to your vet staff! Thank you SVRC.

So happy I took my dog to VCA! My dog, Zeus, is like my baby and I was soooo nervous because he needed surgery. VCA was highly recommended by our vet in a different city. I had to make the trip to have the surgery done because no one in my hometown was able to do it. I was so nervous because it was not only our first visit to VCA but it was also the day he would be having surgery. The entire team completely understood my concerns and made me feel so comfortable with the entire process. They called me with updates multiple times throughout the day and really made me feel like they cared about my boy.When it was time to pick him up, they had a nurse speak to me first to make sure I understood on how to care for him. He was so happy when he came out! Zeus has been recovering so well after his surgery and I’m so happy we took him to VCA! Thank you so much to the entire VCA team! Such a great experience!

Dr. Rank helped me through one of the most difficult times of my life. I unexpectedly had to say goodbye to my dear fur baby of seven years. She developed acute renal failure and did not have a good prognosis. Dr. Rank clearly communicated with me during my entire visit. She reaffirmed I was making the right decision to end the suffering of my poor sweet cat, Flora. I never once felt rushed or inconvenienced by staff. Everyone was so supportive and made the very difficult time a little better. My partner was over seas visiting family so it was just me going through this difficult time alone, but the staff at VCA made me feel like I had family beside me. Dr. Rank even sent a sympathy card to me a few days after the death of our baby girl, Flora. I definitely recommend VCA, any location, as a place go for the medical care of your beloved pet. Five stars is not enough. Thank you all for all you.

Our dog wasnt eating or drinking and then he started vomiting, so, we took him to VCA, they took him in and started running blood tests, xrays and an ultrasound, the doctor said it was a blockage and needed surgery, for close to $8000, we accepted it with the condition that if when he was opened and he was in very bad condition to be put to sleep. After the surgery the doctor said he was doing very well, we took him home and after a while he started vomiting again, we took him back, got some more tests and were told that the doctor could only find out what the problem was with another surgery for another $8000+-. We feel that we were taken advantage of becuse when your pet is sick you are emmotionally weak and accept anything in order to save your beloved dog. They dont think in your pet well being, but in how much they can get from you.

DO NOT GO HERE THIS PLACE IS A HEARTLESS SCAM. Took our ultra healthy athletic 3yo akc golden retriever here after he was throwing up for a day and not retaining water, left him for observation and they sent him home. The next day they said the only way to figure out what was wrong is a surgery ($7k) we said ok what about an ultrasound they -gaslighted that suggestion. After the surgery and 2 days “observation” at the hospital we took him home only to see him get worse still not eating or drinking we brought him and again for “observation” only to have them recommend another costly surgery ( with no diagnosis or recovery rate) or to put him down. THIS PLACE IS A SCAM WITH UNETHICAL STAFF AND THEY ONLY WANT YOUR MONEY. I cannot imagine the service they give to people who can’t afford their astronomical prices. We lost our beloved pup and still have no answers as to why there was no diagnosis OR why a perfectly healthy pup died under their care within 4 days. Save yourself the heartache, and money. After reading their reviews and Reddit I now know what I wish I knew a week ago.

The nicest emergency vet we’ve experienced. They are responsive, keep you updated constantly, are patiently explain everything multiple times if you don’t understand. The follow up has been amazing, they really do care about your vet. It’s very expensive but I guess that’s just going to be the case anywhere and obviously money doesn’t matter when you just want your pet to be ok. They go above and beyond! Would highly recommend.

The doctors are nice and help understand the complexities of the situation, if you can ever actually get a hold of them... It took two days for us to hear back about a post-surgery question, and it will probably take two more days to hear back on why my dog is not eating after the same surgery. But hey, I’m the one getting exceptional service. At least, that’s what the voice recording burned into my memory after I was on hold for over twenty minutes just for a “I’ll tell the doctor to call you”.

Do not take your pet to any VCA medical center. I came to this particular hospital with a very sick pup. They were about to charge me $2000.00 to do an ultrasound. I drove 6 1/2 hours north to Oregon and had my pup hospitalized for 3 days over a weekend, had multiple x-rays taken, injections, food and medicine were given all for less than $1200.00. If the vets here really cared about animals they wouldnt try to capitalize on pet owners misery. You should be ashamed of yourselves.Update: 11/01/20Your assurance does nothing for me, when I have seen that your actions speak otherwise. If you really cared about pets and their owners you wouldnt charge 16 to 18 times the normal rate that it takes to treat our pets. Like I said, you should be ashamed of yourselves.... period.

I came in with my Corky the Yorkie.He was very sick. Dr. Wong was wonderful. My heart was breaking. All I could do was help him go through the transition of crossing the Rainbow Bridge. I Highly recommend them for . They were so kind. I was so broken. They sent me his ashes with a Beautiful stone carved with his name. Laura Carranza

Not the place you want to take your pet they will do nothing for your pet and charge the big bucks$$$ upfront money 4,000 plusOnly try this place as your last option and try to catch you pets problems before going to this place

I had brought me two cats in for a respiratory infection. Waited for hours and total charge for both was $400. Just to get told my cats are not sick enough and perfectly fine just for me to end up going to a diff place who actually treated my cats who have respiratory infection and a pink eye. Yet the lady at this place who checked out my cat was talking to me about cat std when I came strictly for respiratory infection for my cat who has never been outside and is fixed. I would suggest going to a diff place or actual vet who knows what they are doing. They did not help my cats at all an they got worse after that . Waste of time and money. I could give this 0 stars if I could.

Dr. Kortz and team have been wonderful! They have communicated with me even before I have called them as to the status of my best friend.The diagnosis has confounded all of the other vets I have been to. Dr. Kortz was able to give me a diagnosis and a plan to move forward and improve the situation.I can not strees how happy I have been with their care and recommend them highly.

Pretty decent customer service. However, my cat wasn’t feeling better. Other vets said that my cat had an infection when the AVC vets said she was fine. They supposedly cleaned out her ears, and said she was all good. They completely missed an ear infection.

Well, in the past we have relied on this VCA. They saved our baby when she was 6 weeks old. Now she is 8 years old, and I feel the VCA failed her. They didn’t have the staff to treat this emergency. We took our Dog in Friday night. With what appeared to be an eye scratch on infection. They took her blood pressure and did a glaucoma test. Nothing to raid red flag. Sent us home with steroid eye drops. Suggested us follow up with a pet eye doctor. Sunday her second eye started doing the same thing. I called first thing Monday to have some eye place look at her. Here is where I ran into my frustration. Called UC Davis small animal clinic. Was told only way to get her into the UC was to have the doctor call them directly. I literally went and was sitting in UC Davis parking lot waiting for the VCA to call them. First they just emailed, second they called the number I provided them. Which the UC gave me. Apparently The number was messed up. But instead of calling me back or for them to do research to look up the direct line themselves, they didn’t follow up. After army frustration was high, I called them back and had to tell them the direct number. Turns out our baby isn’t doing well and could have bleed out, because the eye issue was a autoimmune disease. Reason was eye because blood vessels were bleeding. The doctors at UC found a bruise on her which grew as they watched it. She was bleeding internally. Make me wonder if VCA was tunnel visioned with the eye to look at bigger picture.Hopefully my determination of calling over and over got her in and saves her life. Another non critical issue with them. To be seen you have to fill out contact form. Which I put all my contact info, but instead of calling the primary, they keep calling my other half’s number. Why have me fill out the forms if you are not going to read them..Email was Sent to Chris Findlay or Marc4th.. week later no response. Guess they done really care we lost trust in the VCA Attached is my email to the VCA. Sorry its image, but to long to post here

Thank you so much.I just panicked because I thought I accidentally poisoned my kitty with too much amoxicillin and called immediately for advice. They let me know what symptoms I should look out for and asked detailed questions to assess severity. It turns out- it wasn’t all that bad and treated me kindly suggesting my next steps and what to look out for.This place is open 24/7And everytimeI call with a concern about my cat- they reassure me and take the timeTo answer my questions EVEN if I’m not a client or coming in! They genuinely care for the animals and just want to be of service. I called twice this week because I know someone is knowledgeable there and open to help even if IDon’t come in or use the service. This will be the nextPlace I take my pets because I can hear it fromThe way they speak on the phone that they are good hearted people who want the best for the pets they serve.Thanks for talking meThrough and reassuring me that everything is ok.

Sept 15, 2020 Pepper, one of our sweet dogs had a bulging closed up eye, pine needles in her matted face hair and in bad shape being 14 years old. At 7a, called our Vet and couldnt get in for 2 days, called 3-4 others and got the same response. Luckily was told to call VCA and got the kindest receptionist who patiently listen while I basically cried when explaining the situation. She said I wouldnt have much of a wait if I could get over there now . As soon as we got there, Pepper was taken in as we sat out in the car (because of CV19) for barely over an hour. Dr. OConnell called during that time and took time to explain what they were doing, what Pepper was given, what to expect, shaved and cleaned her eye up. Pepper was brought out shortly afterwards and the assistant took time to go over all details again for us. A few days later, a follow up/courtesy call,Dr. OConnell called to see how Pepper was doing. She took the time to listen and in her voice. could hear she was genuinely concerned.We will always be grateful to VCA and many, many THANKS to Hilda,Dr. OConnell and the polite receptionist for such GREAT service.

All the staff are friendly and helpful. They definitely take their time explaining all the options and making sure I understood them.

Best care for my Sammy they were fabulous with him in his final hour .Sammy was one of feral cat that was sick and believe had a stroke so I bought I him here there wasnt anything they could do but him comfertable

Our vet in Stockton recommended we take our giant schnauzer, Ziek to VCA because of a possible squamous cell tumor. He had had one previously and the affected toe was amputated. This was his first time going to VCA.The staff met us with friendly hellos and gave our special boy a welcome of his own. Everyone at this location has been amazing. Dr. Runyan explained Zieks situation to us and helped us choose the best options for treatment. I hate to see our boy sick but I believe he is in good hands and on his way to a full recovery.Thank you VCA staff for all that you do!

Our dog Buster had a large tumor on his rear leg and could barely walk. We are just lost our other dog Ginger and we were hoping this wouldn’t happen again. We had Buster examined at VCA and they told us it was not cancer. They were able to remove the tumor and did a great job with Buster. Thanks to Dr. Runyon and his crew and everyone else there. Buster is now happy and able to go for walks again. My wife and I am very happy with Everyone at Vista thank you all very much

If you love your pet, avoid this place. I attempted to tell my dogs symptoms to the vet on duty just to be stopped mid-sentence with just tell me what you really need seen emergently for. I had already told the veterinarian the dog was coughing to the point of vomiting but he didnt want to hear any problems that were actually relevant. Turns out this was an infectious disease that transferred to our 10 month old dalmation. Having had to work two days later I had my significant other call to say there was no improvement in our first dog and its spread to our puppy. After refusing to see and treat my dog again he called my voicemail. The facility left a message to follow up with a primary veterinarian ( I had already mentioned to this vet I was traveling for work) about this problem and denied necessity to see the first dog again. This facility falsely diagnosed my dog with esophagitis via an x-ray. Coming from the medical field, I know this is impossible to diagnose with an x-ray, you need an egd. I have zero confidence in this place and was left with a 900$ vet bill and two sick dogs instead of one. Had to seek out care elsewhere since my dog was so sick he still wouldnt eat or drink even days later.

I took in my dog to VCA, as it was a weekend and my vet was not open, for what should have been a simple diagnosis of dermatitis, as was subsequently found by my regular vet the following week. After 6 hours of waiting on two days, including blood work and X-Rays there was no communication on exactly what was done, nor was the diagnosis was. I was given medicines with no real instructions and no communication of what was wrong with my dog. The cost at this clinit was literally 6x what my local vet charges. I would not recommend taking your pet to this clinic at all. Find a different emergency clinic if you can. It will probably save you several hundred dollars, and measurable heartache.

The team there this evening was far from good. Multiple people standing outside tonight were not happy with the care their fur babies received. We brought in our dog for heat exhaustion, they took $800.00 then went in with our dog. They told us the dog was unconscious then said they were gonna need to sedate her then said they need 4 Gs to watch her for the night, then said that we should just put her down. We decided to take her home for the night and see how she does. The way the employees handled communication and their overall attitude over the course of the evening was terrible. We have been waiting for over an hour for them to bring our dog out so we can give her loving and be with her this evening. They still have not responded and gave us the dog or an update.

After being referred over to this site we were told 1500 to 2000 dollars. When we got there it went to 3600.00 . I asked several times for the estimate and was told that they would emAil it and I still don’t have it. I was told that are dog possibly had a mass by his heartburn would need further test to confirm. More money. Just don’t like how they do business. People want to take care of their animals and would do just about anything but I felt like they were taking advantage of me.

I called to make an appointment for my dog with a neurologist and was referred by my normal vet. My dogs has seizures and were hoping to alter her medication. I was told they were booking out months away but if I wanted to be seen to come in as an emergency visit, so I can pay 10X the amount of a normal visit, really? Whos to say there is even a neurologists on staff during 24/7? Not to mention the person on the phone was so dismissive about my concern and that is their response. This has always been my experience in the past with VCAs and this is why I still shy away form them. Its unfortunate because my normal vet speaks highly of the neurologists at this location.

They told me to pick up my dog at 4. I got there 10 minutes early and called for the curbside assistance due to covid. 30 minutes went by, so I call again. Apparently they have to REMIND their employees. It’s been another 30 minutes. I’m waiting in this hot car and still no one has come about my dog nor have they tried calling back.

If you can take your pet anywhere else, I would recommend that instead. In my experience, we were referred for emergency surgery (during Covid) and the professionalism and manner in which this business operates is what I would caution against. I can’t complain about care but I can let you know that I was asked not once but twice for down payment on surgery prior to my dog even being a candidate for surgery. That means, while waiting for blood and lab work to learn if we could save our dog with surgery or if he had to put down VCA asked for 50% down on the surgery. The estimate: over $11,000. Luckily, we had the surgery and it wasn’t quite that much. On my itemized bill. I was charged for Items not received can’t prove it but fairly certain overcharged for meds not dispensed. I had to call multiple times and finally have my local vet call for the post surgery lab results.I’ve called and I’ve emailed the doctor directly with a concern after surgery. Nothing. Again, I can’t complain about care but beware what kind of operation they run at this clinic. $$$$

I don’t recommend this place I brought my dog here and was told $280 and they gave other medication and made the total to $500 this is a Total rip off please check before you get any service done to your pet. I also been here for 6 hours and they did not tell me it was going to take 6 hours.

I have been extremely impressed with the professionalism, honesty and compassion of the entire staff. They are very thorough with explaining your pet’s procedure as well as the financial responsibility. Thank you VCA for taking care of my Buddy. ;)

If you have an emergency this is the place to go. Don’t mess around with anyone else. We found our 8 year old cat, Mittens on the floor with no movement in her hind legs, she was crying uncontrollably breathing out of control and obviously in lots of pain. This was a very stressful situation for our whole family. We called VAC and they told us to come straight in. Explained the $149 fee to be seen by the ER Vet and then they will give us a valuation and discuss treatment. The moment we walked in the doors (15mins later) they knew what and how to handle the situation with Mittens. Our family of four was crying and obviously upset. The waiting room had about 5 other families with animals waiting on their laps. They took our Mittens into the back immediately and placed us in a private room. Within 10 mins they requested a $500 deposit to increase services/tests needed. Which I was fine with because I knew something was going to be needed, X-Ray’s other tests obviously. Within 10 mins the Vet explained the bad news and what had happened to Mittens. She explained that she didn’t need to take X- Rays or run any other tests to determine that she suffered a saddle thrombus. This is a blood clot that blocked her iliac arteries causes the paralysis of the legs. This is why her feet were cold and she couldn’t feel or move anything. Plus she had congestive heart failure (no signs before) and that’s the reason for the rattle we were hearing in her chest when she was breathing, which happened after the blood clot. It was horrible but we got a straight answer within 15 mins and not having our poor Mittens stressed out going though a handful of expensive tests because the Vets didn’t have enough experience in understanding what was going on. Also I already agreed to $500 in tests a few minutes ago, but experience is what you want on your side in dealing with this kind of emergency. The Vet knew what was happening without running and putting our Mittens though more stress. So it wasn’t the answer we were hoping for but a honest assessment of what’s best for our Mittens. Tough decision for our whole family but made easy by the truth of the Vets experience and the situation of what was in front of us. They discussed what options we had for Mittens remains and we choose to have her cremated and ashes returned to us. We ended up paying a total of $550, which 1/2 of that was because we wanted her cremated and ashes returned to us. So in dealing with a emergency situation I appalled VCA for handling our situation very professionally, giving us privacy for our family during this horrible time, honest billing & treatment practices, experienced ER Vets for fast assessment and foremost compassionate care for our suffering family member. Hope our Mittens finds her friends over the Rainbow Bridge. Rest In Peace

Having visited here with a foster dog, I left knowing, without a doubt, this facility and staff are an absolute blessing to animal lovers in our region. Unbelievable service, remarkably compassionate and knowledgeable. This will be my go to for any specialized care my pets might need in the future.

Check all the boxes. Our kitty got in a scrap with an opossum and we thought he broke his leg. We took him in for emergency service without an appointment and were treated to what I call First Class service. Quick diagnosis (bite, infection, pain - no breakage), antibiotics and pain relief administered and provisioned on site, in one visit - all at a surprisingly reasonable cost. THANKS GUYS

I brought in a 3 day old kitten with a cleft palate. Thank you to the veterinary nurses, staff, and Dr. Oconner for your kindness and compassion. Yall went above and beyond for Bagheera and for me. Thank you so much for the toe prints. Although her life was short, she was loved. Thank you for being there for her final moments.

Melissa and Suzanne saved the life of my bella 1.2 year old GS. Amazing caring clean and knowledgeable.

Our dog got a rattlesnake bite. They took good care of her and updated us often with how she was doing. I would go to this vet hospital again in a heart beat.

I understand the distancing over Covid 19 but to not allow me in with my dog even to the exam room is crazy. My dog is not familiar with other people and the unfamiliarity and inability to breath must be hard on her. Especially the last time she was at the vets she was dropped hence her first time here. IW in a hospital and they are more strict here than a human hospital. I think they should at least have screening to allow you to be with your pet and have you wear a mask. If she wasnt having a breathing problem I wouldnt be here.

Always professional and friendly! They truly care about our pets!

On May 29, 2019, I took my female dog to have an ultrasound on her liver and surrounding organs. The vet. recommended the removal of her gall bladder, spleen and a biopsy of her liver. When I asked if they could aspirate her liver, the reply was she needed to see the architecture of her liver. When I asked for a copy of the ultrasound, I was told we dont save copies, we do it live. Excuse me, but I paid $507.90 for the ultrasound and $190.00 for consultation for a total of $697.90. I think as a consumer, I should get something back for my money. I do not think this is a good way to operate, you may say, you paid for an ultrasound and thats what you got. As a consumer, I expect the proof of the ultrasound and not to go on this is what the doctor says. As you know, medicine is an art. I decided to go for a 2nd opinion elsewhere.

Horrible staff, will make you and your pet wait in the hot sun for over an hour just to give you attitude when you question why. You might think they were busy but you can see all the front desk girls gossiping. if you care about your pet, this is not the place to go

They do not take responsibility for when a surgery does not work out and will deny deny, until you just give up. My dog had double knee surgery there, one knee didnt take and their response was the surgery was a success. And the girls at the front desk can be very rude, depending on which one you get. Overall I would never recommend them. Since I paid several thousand dollars to fix a knee that never got fixed. And when I said maybe the surgery didnt go well they told me it was my fault somehow.

This place and the angels and that work there are caring, compassionate, so considerate about your baby. They treat them like they were their own.I had to put my 18 year old cat Minnie down today. And when the beautiful emergency room doctor helped him over the rainbow bridge we locked eyes and she had tears in hers too.It takes a special person to be able to do that day after day.So Bless each and every one of you. Dont change a thing you are all beautiful and thank you!Cindy

Charged $150 for blood work $150 for the exam, then wanted to charge more for x-rays. They did not help my dog at all and we spent $300. Tried to charge $203 for the blood work but the doctor said $150, we refused to pay that price when the vet told us $150. They did not even notice that my dogs leg is swollen and tender after they did the examination, did you even look at her!? Thank you for nothing, we will not be back. Please make this go viral, overcharged and did not help our sweet golden retriever.

Had to do a 2 a.m. vet trip with my sick dog. The staff was amazing. Dr Hui was great and very patient. The vet techs were exceptional and very welcoming. My girl is now resting more comfortably with a cough suppressant and Im no longer panicking. First ever review, but these guys deserve it. Thanks for your help.

This review is long overdue and I apologize to the VCA. When my dog-son Moose was diagnosed with a life ending diagnosis abruptly at the age of 6 years old, the staff at VCA did an exceptional job of doing what they do. Every facet of their response was top notch, from a quick admission, taking nearly immediate action, helping me understand the decision I had to make, etc all the way through the follow up letter and plaster paw print. I cannot thank or recommend this organization enough - they made a horrible life experience as pleasant as possible for me and my family.

I had to put my dog down. The doctor and the office was just so compassionate. I wanted to see him for the last time and they put him on a very large comfortable gurney with tons of blankets and a pillow. They gave him a sedative so hed stop seizing. They gave me all the time I needed to process the moment. Under the horrible circumstances, I couldnt be happier with my experience.

We cant predict when life will end. Whoever we are and wherever we may be I think one would want peace for when the day comes. Pressed on time we found ourselves at VCA Sacramento Veterinary Referral Center for our family feline Dr. Pepper to be put to rest.This review is for Katherine Sanui the Associate Veterinarian. Her empathy and ability to be present in the moment for my family was the consolation they needed for the inevitable. There was no haste. Her assessment before the procedure was thorough. She still presented options with what could be done if still desired. Although, the quality of life was chosen over more suffering.Dr. Peppers IV was in without any troublesome. He came back to us in the waiting room more at ease wrapped in a blanket. For them to allow all the time needed to spend the last moments with him was greatly appreciated. The difference it makes when saying goodbye. In the end with Dr. Katherines sincere words and caring hands she was able to reassure my family he passed with no pain.Treatment for the beloved ones is expensive. That can be said for any other practicing clinic or hospital. At the convenience of 24 hours a day for your pet I think the expenses will be forgotten when all is done. Thank you VCA Sacramento for everything you did to make our visit a peaceful experience.

They have a nice staff in the front but didnt like how the vet didnt know anything. Vet kept saying maybe and didnt know what to do and prescribed medicine that was unnecessary. After speaking with someone who does work at the clinic blood work was suppose to be taken and that never was done. If you need to take your dog to the ER save your money and go somewhere else where they will actually help you and not tell you what you already knew going in.

I have been going here for about the last 8-10 years, and I have always had great care for my pets -- and for me. One dog had complicated leg surgery. One dog had diabetes and an intestinal condition. One had respiratory problems. The cat had a cancerous mass on his ear. All have been treated well and compassionately. Even when we had to let a couple of them go, their final experience was loving and kind. A few of the general practice doctors have moved on, but I love Dr. Johnson and Dr. Wong who also steps in. The office staff and techs are so friendly and kind as well. My dog likes going there, gets excited to see Dr. Johnson, and has made friends with all the tech. Their services and specialty doctors are wonderful as well. Ive often told them I wish I could come to them for treatment for myself.!!

God forbid anyone have to go through what my more dog went through but if you do take them to these guys. The staff was greatly helpful and just all around kind. They took my dog in who needed to have surgery on his spine. I really was not confident that he was going to make it but they took great care of him and we were able to bring him home after a couple days and now he is back on his feet. I have to try keeping him still for his recovery but it is awesome to see him so spunky again.

These guys are working hard when other vet hospitals arent taking appointments or unable to see pets for weeks.

These people gave my dog better care than any human ever receives in any hospital. They saved her life, twice, pulled for her, and not to mention how I observed them treat other animals whose owners werent even around. Petting them and giving them love on top of the treatment they received. Dr. Chris Wong is a superstar and my personal hero. He sent me text photos of my dog every morning and cared for her as if she were his own. If there is a possibility of a good outcome for your pet this is the place they should go.

I would rate them zero if that was offered. My son took his ailing but loved mongrel in. A thousand dollars+/- later he goes home—no better. Took him back a few months later ($400+) and was told it was hopeless! They put him down. THEY ARE A HEARTLESS MONEY PIT. Stay away from ANY VCA vet!!Serious!

VCA Sacramento treated us with compassion immediately upon entering the center. We walked in, they asked if we were Calvins parents (Id called ahead) and immediately announced triage in the waiting room. Calvin was immediately examined, diagnosed, and surgery was successfully performed within a few hours. They clearly communicated our treatment options, over-estimated the price a bit to give us a worst case scenario, and really helped us to make an educated decision. We had our little guy home in a day, with frequent follow up calls by the vet. They were extremely professional and compassionate. I never felt rushed in talking with the vet or the technicians, and cannot recommend them enough. Nicely done, VCA!!

We had to take our Cavalier king Charles to them to see the cardiologist and the service was outstanding. She explained everything in terms we could understand. We are facing some troubling times and now feel like we can face it better and give our fur baby the best treatment for the time we have left.

I had an emergency with my cat, who was obviously in distress... Unable to get ahold of my regular vet, in a panic, I remembered seeing the sign for 24 hour vet on their building. In hysterics we took him in, and they took him back for triage immediately as we began filling out paperwork. Long story short, his issue was an expensive fix, with little guarantee it would even be a fix... We decided to let him sleep. Not only were they kind to us, they didnt charge us the visit fee. The vet was compassionate, and caring. I could swear she even shed tears with us as I held my boy as he passed. I thank them for helping my sweet boy not suffer any more then he had to. Thank you for being there and caring.

Dr. Bowers is a God send. He listens, works with owners, and really follows through to make sure his diagnosis is correct. Very clean facility and great and friendly staff. My baby Lucille loves going to VCA and loves the after visit treats!!!

More concerned with making money than treating my cat. I brought my cat here due to shortness of breath and some sort of eye infection. They charged $140 for the visit, and another $50 for a 10 day round of antibiotics. That was all great! Then..giving my cat a pill was comparable to having a root canal. He was not having any part of it. So I waited to see if the infection would get better with the 3 pills I managed to get down his throat. It didnt. I called the vet back and asked for the same prescription in the liquid form. They denied it and said I would need to pay the $140 exam fee again. Unbelievable! I will never go back there.

Took my little Lily there for surgery recomended by another vet. They examined her and found that not all procedures were necessary. They took great care of her and kept me updated through the process. She is now recovering well. Thank you for all your efforts.

Front desk staff is amazing! Let me know there available 24hrs on the phone to answer questions. Thank you for your love for animals midnight staff!!

I dont ever like coming to the Veterinary and Neither do my babies but the times weve had an Emergency I come here because Aurora always makes the experience so much easier she is such a Sweet Heart, I Love her Energy!

I wont go into all the details of my cats condition, but I will say that I appreciated the care and attention the wonderful staff gave to my cat and to me. Yes, visiting this 24/7 emergency hospital is expensive, but any emergency care is...human or animal. Suggested treatment options were given, but it was totally up to me what I wanted to have done. I would use them again in an emergency and would recommend them to anyone with a pet in need of immediate attention. Thank VCA from me and Emerson...the cat.

In 2016 we had the sad experience of taking in 3 of our kitties to be put to sleep because they were old and their bodies were worn out. The kitties were a mom and her two kittens that we found in the bushes in 1998. They had good long lives and we found that this VCA facility being a 24 hour facility works best for us. When the time came for each kitty, we were able to take them in late in the evening when it was quiet and peaceful. We were allowed to take out time and the staff was respectful, as were the vets who administered the medication. We had each kitty cremated and they were returned in a beautiful wood box along with a colorful ceramic disc with their name and paw print. I hope to not have to repeat this experience for a long time, but will certainly return to this VCA facility. Thank you.

They treated me with respect care and concern. My little girl had a stroke or a brain tumor unfortunately she would not have a good life afterwards because she was paralyzed. We ended up having to euthanize her. My heart was broken and still is. They were very caring and didnt make me feel guilty about it. They asured me I was doing the right thing for her.

Ive changed my rating from less than one start to three stars. My dog got hit by a car last night and a good hearted man saw him get hit and took him, even claiming financial responsibility. They turned away him because he wasnt the owner but was willing to pay for anything my baby needed.. Lauren told him no, they woudlnt take him. he found another ER that would take him and on the there he died! They should have at least stabalized him the the best that they could.. Thanks Lauren, my dog is now dead. i talked to her co workers and they couldnt believe she did that . if you want your pet to live dont bring them here! He was my fur baby! As far as the manager, i keep trying to talk to, I get the run around! not in with someone at lunch out of town: Ans NOW that Brutus is dead you want to make it right? A little late for that, dont ya think????Update: Ive spoken with Lauren and the manager who both agreed that things werent handled correctly. They were both quite sympathetic and apologetic about the way things went. Im sure now, if it happened again, things would turn out differently. my dog would never have survived his injuries but being put down humanely instead of suffering as he did would have been the best thing for him. thank you for acknowledging the mistakes that were made and taking the time to talk to me about it.

My dog was diagnosed with bone cancer. I was fortunate to find this VCA. The surgeon Dr. Seth Bleakly who treated my dog is phenomenal and caring with delicate bed side manners. The staff and techs were also caring and patient.

So I called them in the middle of the night because my dog got sprayed in the face full on by a skunk. I was going to just leave his smelly butt (and face)outside and deal with it all in the morning but I made the mistake of consulting Dr Google and managed to get myself scared about how serious it could be. The person who answered the phone was sweet and funny and honest and clearly did not care just about getting me in there to pay him. He told me the real story on what I needed to do right away and how I could finish taking care of the problem in the am ...very positive experience. Thank you!

Had an emergency with my cat and an erupting abscess. At 11pm they were able to get her cleaned up and the medication she required. Price was reasonable for the time and services delivered, only took about an hour. Will visit again in event of another emergency.

Went there on a Sunday my parrot was injured in a fight with a dog and bleeding..these so called animal lovers wouldnt even look at her I begged them cant. You just help me stop the bleeding birds bleed to death quickly..no they wouldnt..they wouldnt even refer me to a place to get help..I dont care what kind of vet you are if you. Have a love for animals you would try and help..I only saw the front counter people and they were just rude..how could they be so cruel

If you find out your pet has worms, they will tell you it’s not an emergency and to just take your pet to their regular vet even though you don’t know for how long your pet has had worms. Good thing I called and found out how rude they are over the phone before driving my dog here.

The staff and Drs are stellar. They are very busy and handle large volumes of crisises on a daily basis. If coming in on an emergency call, it is best to call in advance to have your pets care expedited. Once admitted if your pet is spending the night make sure the staff is well aware of any sensitivities.

Our dog unfortunately passed away here.Although extremely difficult,Dr Wong and his staff were extremely compassionate and understanding.They took care of her like she was their own.Thank you.

This place was horrible. My 5 month old French bulldog went in with a swollen neck, the doctors first words were its likely cancer and will cost you $5,000. If not cancer, than likely an infection that will require surgery, which will cost you $5,000. Scared the S#!^ out of me. $800 worth of pointless tests later, I get my$60 worth of antibiotics which was all he needed. I even said at the beginning are you sure its not a bee sting or something, and hes having an allergic reaction.Total scam. I bet they run these same tests no matter what the animal comes in for.

This place doesnt even deaever a star on the night of January 15th 2019 my families dog Brutus got hit by a car the car didnt stop a man who was driving the other way saw it turned around got Brutus into his car and drove him to this hospital where a lady named Laura turned him away because the man who brought him wasnt his owner the man said he would pay for the cost for them to please help Brutus and she told him no he got back in his car and took Brutus to another vet hospital who would have taken him but by the time he got there our Brutus passed away I dont even understand how someone could do that knowing he was dying this place could have done something to help him but no they let our Baby die so after my sister and I had to go get our Brutus I called this place and the lady on the phone told me its against the law for them to treat an animal without their owners consent so if anyone who see a dying animal do NOT take the animal to this place cause they already made their decision to let the animal die so I want to say a BIG THANK YOU TO THIS PLACE AND TO THE WONDERFUL LADY NAMED LAURA FOR MAKING THE DECISION AND LETTING BRUTUS MY FAMILIES DOG DIE and to top it off Brutus birthday was yesterday he would have been a year old thank you again for letting him pass away

About 18 months ago our dog collapsed & couldnt get back up. We took her here because it was late night & no other vets were open. After many tests the conclusion was that she had cancer & probably only had 2 weeks to live or might not make it through the night. They wanted us to either rush her into surgery (which may have killed her because she was so weak), put her to sleep, or take her home to die. We choose to take her home, thank god.The first night was rough for her, but she progressively got healthier the next few days. Long story short, she is still with us today & I believe she got misdiagnosed.

Our dog was diagnosed with stage 4 cancer in Jan 13th 2014. He was 12 years old. In June of that year he finished his treatment. Today is his 15th birthday! We are very thankful to VCA and DR. Tu.Every day is a blessing to us.

AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID this place with a passion if you care about your pet, their work is not up to par with veterinarian standards. Im a professional contractor and if I ever delivered a finished project bearing any imperfections, Id lose confidence among my peers and my credibility as an honest contractor would be tarnished. Same situation goes here, as I took a little 4 lb pup here with a broken leg and when I came back the next day to give them $750 my little 4 lb pup left with the same deformed leg I brought her in with. PLEASE listen to these messages, when more than one person discredits a business there is a reason and it is for your pets best interest. I would PRAY that these veterinarian doctors could take more pride in their jobs and think of the little animals that dont deserve the prolonged abuse they are placing on these pets. As an animal lover PLEASE find another career if you can not do this one correctly... Thank you

Amazing service and care... they are more than willing to work out reasonable payment options.

My 2yr old female Husky ingested 80 Ibuprofen. She was really sick by time I discoved what she had done. I called and rushed her to the VCA Sacramento Recovery Referral Center. The staff was quick to triage her and take her in the back to start treatment. I was in shock and couldnt stop crying. The entire staff was very compasionante and patient with me. Jessica was amazing, she pretty much held my hand and helped me get my finacances together so I could come up with the money for treatment. My baby stayed 7 days in the ICW. The vet techs were amazing and very loving to my girl. The Doctors were great about keeping me updated on dogs treatment and condition. Amanda and Launa were the two vet techs I seen daily and they were amazing. Im sorry that I didnt get everyones name. They were all really loving and knowlegable. They all deserve reconginition for amazing patient care and customer service. The girls at the front counter were also amzaing and supportive to me and my family. We were there daily to visit our baby. Yes, my bill was a few thousand dollars, but I feel every dime was worth it. We recieved great customer service, outstanding treatment and really good loving care for my dog. I cant thank them enough for saving our Bella!

The staff at this place does not truly care about the animals only getting their money. extremely disrespectful and i will NEVER go here again ans i will NEVER recommend this place to anyone!

Staff is always very caring and understanding. Extremely knowledgeable.

Bring my dog to them its the biggest mistake I made bad customers service unprofessional staffs and doc not to mention expensive. I dont recommend any one bring their pets to this place. I regret bring my pet to them makes me feeling I m being scam and wasting my times.

Kind and very efficient. If its an emergency this is place to go