Oh my god. What in the world?! I paid and this is how the car was returned. I know you can’t get all the dog hair out since I didn’t ask for it. But you at least gotta wipe it down! Did I mention that I was the only car in there? Now I know why!Editing because the owner didn’t understand. I’m not upset about the dog hair, I know I didn’t ask for it and that it’s another. I’m upset about them not wiping down. You could see drips and the windshield wasn’t even wiped correctly. When I went back they literally pushed me aside.

Spent $150 for a car wash and partial detail. Got home and realized they didn’t even vacuum out my trunk. Terrible car wash. Ended up having to get it detailed again and the inside completely cleaned. Don’t waste your time here.

Love this place - My car is perfectly clean every time! Hillary always takes great care of me and makes sure my car looks exactly how I want it! Highly recommend!

I love this place. My car does too because it doesnt want to stay clean. Employees are always very nice and the wait isnt long either.

Good experience. Good staff. Good location. Good atmosphere.

Very disappointed with the quality of service. I purchased one of their nicer packages that included interior and exterior cleaning and the front of my car was not clean and it looks like they did not even vacuum the inside. They are one of the more affordable car washes in the area, but you really get what you pay for...would not recommend, will not be going back.

Cars come out clean minus one star for cashier being aloof; sitting in the kids area, looking like a customer she started mumbling out loud are you ready... multiple times,, had no idea she was even talking to us especially since she didnt look in our direction. The guy drying my car was higher than a skyscraper; bloodshot eyes slow reaction times and had the hardest time talking. The rest of the staff is friendly and on point.

Spoke with Awesome Aleasia on the phone and she gave me all the information I needed to be successful - package details, pricing, and even went out of her way to give me a time estimate. Excellent customer service from Aleasia!Got to the car wash and was ignored by Jaquan...who eventually greeted me with a “yo” and a finger point to direct me to yet the third, of three, bays I had then pulled into. Most disappointing.

First time coming, and it definitely won’t be my last. They did an amazing job on the interior. I have 2 huge dogs who shed and they made it smell and look great. *side note* The inside of the waiting area is really nice as well

Great job! The best service Ive received in the car spa. I love to go there to clean my car!!!

Waited for service another vehicle pulled up 5 mpnLater rather odd that gentleman was waited on 1st. Im trying not to think that race played a part??

Expansive and I had to make them go over spots inside and out. They also forgot my mats I had to go back

Requested a basic clean, tires clean and a good vacuum. The tires and rims were still dirty, there was pollen on the visors, and there is still dirt between the seats that they did not vacuum. Very poor quality service.

Wonderful nice friendly ppl.

They do not vacuum good at all my car still be dirty afterwards the inside still be dusty just horrible service

The prices were reasonable. Marc Middz did the detailing on my car his customer service was great and the detail work was perfect, my car looked brand new.

Only place I know where you have to clean your car after having them clean your car.

Didn’t like there service at all went back for a second time they left my truck the same dirty I asked for full service when I checked the carpet dirty still there was small pieces of trash still didn’t even clean the cup holder area doors where still dusty and dirty no air freshener was added don’t waist your time going there pictures where taken outside the location after they gave my my keys back

I got a detailed car wash and my car looks great. The employees were so friendly especially Hilary, she spoke to me about all the different services that was included in the full service wash. I was very pleased with my car as well as with the gentleman who did the detail to my car. Thank you Mark!

I come to this business frequently. It’s clean & they do a great job with my car. Hillary (at the front desk) is so awesome! She is always smiling & super helpful:)

I highly recommend not going here. My car was being washed in the conveyer belt car wash and then they crashed another car into my own. I saw it happen right in front of me. Once the car came out of the wash and I told them I saw that they crashed my car they said “the best I can do is refund your transaction”. They were so rude and said if my car was so old I shouldn’t have brought it in. Now I have a huge dent in my car and they didn’t do a great job cleaning it!

Just came from getting my car washed here. I went on a weekday end of day at 5pm to avoid rush. I was the only car there. It took 45 mins and even after that they did not bother cleaning the 3rd row of my SUV.

Service was outstanding as always. The car cleaning services are top notch, and the customer service reps inside are great, especially Hillary. Highly recommended!

Always a great experience when I get my car washed. The employees always make me feel welcome and make sure my car looks great when I pull away. If I would recommend anyone it would be Kevin.

After being recommended, I took my car here. It was pretty dirty from the kids spilling water on my tan seats. I needed a shampoo. I paid and gave them my number for them call when they were done.They never called, so after several hours I went back and saw my car just sitting there. There were not many cars there I looked and my seats were still dirty. The GM said hed personally make sure they were done that evening and advised for us to come back the next day. I waited it out and they never called today.So about 2 oclock I pull up and all my doors are open. My front bumper was popped out and broken, my back reflectors were missing, my brand new tire was flat and battery completely dead. No one apologized, one employee tried to pop my bumper back in. This is not how I brought my car. Everyone was nonchalant and did not care of offer assistance. I called the police and made a police report. Btw my seats are soak and wet and still dirty.

This is clean to you wow

I went here with a filthy car and purchased the superclean detail. The waiting area inside is very nice and has complementary coffee. Not only did my car look amazing and brand-new, but the wait time was very short and the results were outstanding thanks to Jacob! I will be returning and requesting his service next time! Thank you for your great work!

Worst place to get a car cleaned, I paid for the highest package and I tip the guy and when I was about to get in my car I saw that they didn’t even vacuum it, so I asked to vacuum it 10 min later they came back the inside was not wiped down it had dust they didn’t vacuum the back seat, the slim white guy was not helpful I can do a better job than they did

I always come here to get my vehicles cleaned I love this place Hillary is the best she strives to get the job done perfect always recommends different things to get done to my car when she notices something the rest of the staffed took there time and cleaned my car exceptionally well and I am always happy I recommend this place for anyone who needs a good car cleaning thank you Car Spa

I’ve been bringing my car here since it opened. They’ve always done an excellent job on both the interior and exterior. One also waits in comfort!! Staff are always courteous and friendly, particularly Hillary.

Just came in again because these guys are great. Hillary is awesome and makes sure youre treated like gold. Cant do better than Car Spa in Roswell Ga

We Are About To Have A Baby So Making Sure My Car Was Detailed And Cleaned On The Inside Was Very Important. Big S/o To ANTONIO For Taking Care Of Us And Making Our Car Shine.GO SEE ANTONIO!!!

I’ve come here for years because they’ve always done great work even though they normally take a little longer. I understand washing cars has a daily swing in demand and that it can go up and down depending on the day, weather, etc. I know that my wait time probably has a lot to do with the amount of people working.That being said, TWO HOURS is too long for exterior and interior detail for $44.99. I appreciate the work that goes into this but I could take two hours to do this myself. I come to this place to get my car washed quickly and with high quality. The service here is friendly and the work done is good but the reason I come is so it’s done quicker than I can do it.This is my last visit. Unless someone can give me a reason that spending two hours is a reasonable amount of time for exterior and interior. I’m standing at the windows watching these guys finish up my car and they’re moving entirely too slowly. There is no sense of urgency in how they’re moving. Do hey know I’ve been waiting this long?Further, I did not receive an estimate for how long my wash would take. At least with that info up front I can decide if my time spent here is worth it.

The young lady that was working the cash register was very nice.

I’ve had good and bad experiences here but this time was good for sure! For the price, they definitely cleaned well. I am giving 4 stars because it COULD be a little bit cleaner in some areas but again for the price it is not bad at all. Everyone was super nice and I could tell they wanted me to be satisfied

I’ve been using them for a few years and really enjoy the services

Very reasonable prices and excellent service. My old Prius looks brand new! I will definitely be going back to see Hillary--thanks again for everything :)

Paid for best detail they offered on my 99 SL500 I am trying to sell. Detail was ok. Not detailers working on the car, but kids- which is why the detail is $129. Exterior was 8/10- dry wax left in multiple places. Interior was 5/10. Dirt left in ignition and shift boot. Worker snapped the plastic tab on the passenger side mirror access panel. Was told entire detail would take a little under 2 hours. Took 3. (mostly because I think they were trying to fix the damage, but ended up just wedging the panel between the door and seat) All in all, not much different from regular inside/outside/tire shine wash for $40. Wax job was ok, but not worth $90. I realize a pro detail runs $250+, but for $130 I expect everything to be clean and double checked. Maybe a fluke, but plenty of other shops out there- probably wont be going back.

My car and I well taken care of

Great service and great customer service; along with an awesome, handsome crew. I got my car washed with a detail and my car looks amazing. Thank you so much, I will be back. Antonio handled my service, got the job done, and was great. I am very happy.

Took our car in this week that was way overdue for a car wax as well as other clean up. They had great customer service & the price was very affordable. The car looks great! Highly recommend them for affordability and quality.

I must say that the service I received here was exceptional. Hillary was very friendly and helpful. Ill definitely come back to this location.

Great experience. I will DEFINITELY be returning!!! Everyone was nice and friendly.Hillary was awesome, helpful and explained all my options well. Thanks for a great experience!!!

Great Experience. My car felt brand new again . Will definitely be coming back ! Hillary was awesome. She was very welcoming and funny .made the whole process better ! Thanks Car Spa.

Marc Middz gave my car the royal treatment and I absolutely loved it! Hes the BEST! Ask for him next time!🥰

Hillary was so helpful and sweet. Everyone was very professional and my car looked amazing!

This is my favorite car wash I’ve ever been to. It’s such a great value and everyone there has the best attitude. I love that I can get my car washed by people who seem to be enjoying their job - or at least the people they work with. I used to find getting my car wash a hassle but not anymore.

Great customer service by Hillary. She definitely made my experience absolutely awesome. Great management also .

The manager Mr Antonio was very professional and makes me want to come back twice a bank nice clean place thanks guys !!

I came here cause honestly it’s my day off. Normally I go to a car wash on Roswell where the vacuums are free after a wash, which is normally $10-12. Since it’s my day off I decided to pay the extra $ and get my car vacuumed & washed.The young lady carefully explained the exterior & interior packages for me. I decided to to the platinum. She said it would take about 30-40 mins, it took an hour.The young man who was cleaning my car after the wash, left the glass cleaner in my car. I tipped him.They vacuumed the heck out of my floor boards but the seats still have hair & dirt & the back where my trunk is (SUV) wasn’t touched.My car is white so I know dirt shows easier but the front of my car where the jumper is, it looks like it wasn’t washed at all & the back of my side mirrors are dirty & underneath the mirrors as well.I also saw it said air freshener on my receipt, it doesn’t smell like any was used. I have a sensitive nose it smelled like it did before.My doors still had dust as well as my center console; my odometer has spray residue on it as wellKind of a bummer.But everyone was nice

I would say AVOID!I have tried them for first time in my neighborhood and they were pretty bad. I paid for silver car wash service which was $18.99, it was not even worth $10 to be honest. They didn’t even put air freshener, neither applied tire shine (which was clearly visible in my receipt) and neither vacuumed the car properly from inside. So basically I paid all this for an external service.Although I would give them one more star for giving free additional external wash (if you come with the receipt within 48 hours).

Mgr. Eric went to great lengths, and elbow grease, to help discover and remove adhesive (most of it) that mysteriously appeared after $49.99 wash/ polish...taking new-to-me car back to Nalley for full detail (we found pieces of tape in places, makes me think undisclosed body/paint work.)Well see. Meanwhile, Ill come back and recommend Car Spa to everyone.Love it when a business so politely listens and responds to questions, concerns, complaints and makes things not just right, but better. Thanks Eric!

The greatest car wash 🧽 I’ve ever recieved 🛁🚙💨 inside & out. All star service by this Superstar Marc Middleton 🤩. Time friendly & Highly recommended, you won’t be disappointed 😉

I am so impressed, they’re very thorough and they have great prices. I will be coming back!

I use to go here and it was excellent. Not anymore. Before I could even pull into the automatic car wash, I had some toothless guy knocking on passenger glass telling me he was gonna shine me up REAL good!!! The only thing I told them is that I wanted the wheels cleaned well. He told me I was done. Not by a long shot. I showed him that the wheels were still very dirty. “Oh my bad, I got you!” Nope.... At that point I just went home and did it myself.

Kevin was so nice and my cat was so clean and polished. It looked like it did when I first bought it. Great customer service l!!!!!

I visited this car wash for the first time last week and was highly disappointed. I made sure all the items were off the floor boards and seats and there was no hindrances in the dash area, in order to make the cleaning process easier. However, it was clear that minimal effort was put into cleaning the interior and even the exterior. The hubcaps/wheels still had visible dirt and grim. The hood and front of the car still had bug spots and bird residue. On the interior it looked as if the floor boards were barely touched and the areas on the seats that could have been vacuumed were not touched. In the dash area, it was evident that it was not wiped down (or not well, with attention to detail) as there were remaining dust/debris. The windshield glass wasnt wiped down well and even had a smudge that wasnt there before.I usually dont leave poor reviews I just was so disappointed. Honestly I do a better job when I clean it myself. Will not be returning.

I went there the other day, and was extremely impressed with Hillary S. She was knowledgeable, professional, and easy to work with. I told her i would be back for long time.

Good detail place . The manager Q and Eric both work as much as the workers do.. I had to go back and have my mats done and revacume the carpet. I felt that they could have earned 5 stars but with me leaving a tip I know that if I come again I will tip when my work is completed. Very good service but double check to make sure the service is as YOU want it. The 48 hr guarantee earned them 4 stars. You must double check.

This is a good car wash. They dont skimp on soap like most places. Car comes out super clean. I go there every few days to get the tree sap and pollen off my car.

I have always had good service here. There is always a new crew. Cuddos to the intake person and Hillary for being so patient and kind.

Vacuuming is always unsatisfactory. Two times they did and still messy. Mats just thrown in the back and not put up.

Great Prices! Excellent customer service and attention to detail! Definitely worth the trip! And hot coffee or tea in the waiting room. I plan to come here often!

Love love love this place! Only place ill ever go for now on. Thanks to Hillary for the amazing experience.

Horrible service!!! The cleaner was playing around and talking with his coworkers, supervisors and never put attention to what I paid for. I paid $50 to get a good clean and when they said the car was ready, there was still a lot of dirt left... not vacuumed well or clean the mirrors, the rims, horrible service. I had two keys in the middle of the car, and the joker who cleaned the car put in his pockets. I had left and he never gave me the keys, when I realized I didnt have the keys I called and they told me they had it. I will never come back to this horrible service place and I would never recommend to anyone

Yesterday i went to give me car a much deserved Spa treatment. I had no problem paying $28++ for her as it was well deserved. It was lovely outside so i walked to a local restaurant to have a meal which gave the attendant(s) a good 1 hour plus to work on my car.When i walked back I pointed out a lot of marks on my car which easily came off with my saliva (gross but true). The attendant who i later found out was the manager got a cloth, no apology and started cleaning around the car, I got in my car and my cup holders were not cleaned, the dash board was not cleaned and my mats were just turned upside down so that they would not be cleaned. Under the seat were crumbs and needless to say I was extremely disappointed. My son has a bad habit if putting his shoe on the dash and guess what, his muddy foot print was still there, this is when I walked in the store to complain, the lady made no apology and no recovery. I left very upset.I decided to call back and tell the cashier i honestly shouldnt be paying for the service and she responded by asking me to come back and re swipe my card thats the only way they issue refunds, i will not be paying for this service and i have already sent this review to my bank as well as disputed the transaction....Had i known that i could post pictures i certainly would have done that.I gave you one star, the only reason was that there was no star lower than this that i could give.Work on your machines, work on the handy work service and most importantly teach your staff some customer service, i gave them an opportunity to resolve this internally, had they done the right thing, i would have not added my review to your already bad reviews that you are getting lately!Thank You.

$7 for a wash isn’t a horrible price but the staff is very rude. Felt like I was bothering them coming in. I would rather pay $15 somewhere else and get some kind of customer service than come back here.

These guys do a great job on my truck. I would recommend them. One minor gotcha is when they hand wax my truck, i always find a little extra wax they forgot to remove on a corner or crease. Dont let this detract from their quality, my dash stays looking great for weeks after my wash.Now if i can keep the birds away from my truck.

Definitely a value car wash but consistency is lacking. After you get the automatic car wash it depends on the assistant you as to whether your car will look good. Some do a great job drying wet spots and rubbing in the tire shine and others barely do anything and it looks terrible. Definitely inspect your car before you leave.

I was more than happy with the staff at the car spa and they did an excellent job washing the inside and outside of my car. When they were done it looked like it was fresh off the lot. I will recommend them to everyone.

I came here on my day off and was able to get in and out. The service was great. Definitely will be back next time I need car wash.

I’ve taken my car to this place at least once a month for the past 2-3 years. They are the best ones around, in my opinion.However, today it seems that someone had taken $12 cash I had in my middle console. I didn’t make a big deal since that was part of the tip money I had planned on giving. It’s disappointing though that someone would just take something that doesn’t belong to them. I would’ve given a much larger tip if that had not happened. For that reason, I am only giving 2 stars today, but the service itself deserves 5 stars.

Beware - had my wife’s Range Rover in for a wash yesterday and the windshield wiper was damaged, no one said a word - once at the office a few miles away saw the missing windshield wiper arm. Understand liability is with the vehicle owner in automated car washes but poor customer service by failure to acknowledge and notify of the issue. Have a second issue being investigated now but use with caution....

An Uber driver recommended Car Spa to me awhile ago, so I stopped in and Ive been coming here for a few months now. I have nothing but praise. I opted for the membership and couldnt be happier. I had a full polish done the other day and they did a great job spending nearly 2 hours to get the job done. It was extremely sunny and I noticed a few, small spots in tough to reach areas that got missed, brought it back and they offered to redo the whole car -- now thats pride in your product. With free Wi-Fi, its easy to work from here while my car is worked on.Great prices, excellent service, and I gladly come back.

Excellent service they were super nice. They did an incredible job and were very professional and friendly. Will definitely be returning

Timely service and a good wash for our van. My husband took our car here and paid for a wash plus undercarriage wash. Afterwards the underside of the van was completely dry, so they didnt do the undercarriage. He didnt have time to sat and get it redone so the manager said hed comp him next visit. And indeed they did. We did the drive through service but they also had an option where you could sit inside and their workers would wash your car by hand. I believe they didnt detailing too.

Great customer service!! I Arrived 30 minutes prior to close just to get a quick wash. Demonte took time to talk with me about what it was that I actually wanted. He then called over his General Manager, Antonio, and they advised how to get what I wanted without paying for services my vehicle didn’t need. $49.99 and a team cleaning my car for over an hour. (My vehicle was immediately being clean when I walked away).Been TOO LONG since I came here. Won’t make that mistake again. OUTSTANDING customer service and they go ABOVE AND BEYOND

I recieved great customer service from Hillary, she made sure all my demands were met. I would definitely recommend car spa of Roswell to give you a feel like new experience.

Bit of dirt left behind on roof of my vehicle, but the inside is SPOTLESS and the rest of the outside looks phenomenal. Reasonably priced, quick enough service and friendly team. I recommend.

My first time. I only got the basic external wash. It looked good. I’m going to sign up for their membership!

Got my emissions done recently and what a breeze it was. Dallas the business manager was extremely courteous and helpful. Could not have found a better place for emissions and a free car wash to boot.

Be careful with this car wash! If anything happened to your car you need to able to prove they did it.

Come here regularly for the basic $6 wash and every 6 weeks or so for the in/out detail. Fair prices, work is done well, nice staff. Highly recommend it.

I never write reviews but this really took the cake .. I took my car in for a full service, I specifically asked for my trunk mat to be shampooed I was charged 5 extra dollars for it.. went home thinking they had done a good job but when I checked they didnt even touch the mat in the trunk it was still dirty, when It came down to vacuuming its like they didnt even do it, everything was the same as it was when I brought the car in. I wouldnt recommend this place its now the second time theyve done this, what a waste of money and time.

They’re amazing and always leave my car spotless!! Hillary is so nice and always welcoming. Definitely recommend this car spa!

Great service on the by the sales person, and pleasant considerate help by Hillary inside. She did mention monthly membership, but we are out of town a great deal.

It was my first time trying out car spa and it was great beginning to end. I was first greeted by Robert who was super friendly and very helpful in showing me all the services available and what would be most cost-effective for my needs. Service only took about 25 minutes and the results were excellent. The entire staff was friendly and curtious. I will definitely be returning.

Nice folks, but they scratched the heck out of my car and left white streaks of polish all over the vehicle. I paid way too much for that lack of attention to detail.

Great Service!!!!Eric and his team was amazing. I appreciate your patience with me choosing a service. Thanks for the complimentary upgrades. I really wish you guys would have taken my tip!!!!!!!

I took the gold package for car wash and the 4 mat wash. The interiors were not done properly. I could still see the pollen in door. One of the mat was not washed at all. Water bottle pop corn below the seat... it was bad experience to visit here on weekend !26$ was too much for this service..

Hillary are great. Car was extremely clean. I like them.

Great staff at this location especially hillary..

*Update* 11/3/2019Decided to to give this place another try. This time the credit card machine was down, luckily I had cash on me which I rarely do. Then the track on the car wash broke, So they are having to hand wash my car. The lady at the register made sure to point out that the had was is normally $50 plus, but my time is more vaulable. Spending more time here than I had planned. Planned on a quick wash and go. 2nd bad experience is enough for me. Will not be back..First time here. Ive been waiting an hour now and my car is still sitting in the same place it was after it came out of the wash. I would expect this kind of wait for a HAND car wash, not for an automatic wash. Glad that I did not have somewhere to be. Next time I will opt for a different car wash. They finally finished to a half cleaned car. Doesnt look like anyone wiped a thing inside. Cup holders still dirty, seats not wiped, center console not wiped, floor mats were not even snapped back in place. I just got home to finish what I paid them for. Not satisfied..! Will not be back

They did an amazing job! Highly recommend! All the employees have great personalities and very respectful! Dallas the manager is the best!!

Extremely disappointed smh$45 to have the front half of my car vacuumed.I immediately had to get then front cleaned AGAIN to get bugs off! I specifically asked for whatever the best package was to get them off. After driving off I realized the windows hadn’t been washed nor had the back seat area been vacuumed. Living downtown Roswell and having NEVER used them def will not be returning. The lack of professionalism is evident as well. The only way I’d return is if it was for a refund.

They did a decent job blowing/vacuuming things out, and (almost) everything looked shiny on the inside. Unfortunately, they are not good at cleaning seats, and they dont hand wash the outside. That means that the hood and trunk, among other things, do not get clean. Also, they dont do a great job on wheels.Customer service is good, and they will try to fix things you point out, but when its already been an hour an a half, who wants to point things out and wait even longer?

Love This Place ALot

Decent price for service. Have to go at the right time so you are sitting in line for too long. Also have rain guarantee... believe it is 48 hours.

I am very satisfied with the service here and Hillary who works at the Roswell location is wonderful! I will be back there again next time for sure

Amazed by the unprofessional nature of this car wash. Upon arrival, I was greeted by a woman who oddly decided to approach my passenger side window, and leans halfway into my car to take my credit card. She then tells me to drive ahead to the wash, where I see a bunch of employees huddled around the part of the belt of the wash that pulls you. An employee then comes to my window and tells me “we are having some technical difficulties, so it’s going to be a second”. I then say okay, and decide to wait as there’s no turning back at this point with other cars behind me. They finally tell me to pull ahead and I assume whatever difficulties they had were resolved. Midway through the wash, the thing stops. No one comes to assist until I start honking my horn. An employee tells me to drive forward and it makes a loud squeaking sound the entire time. At this point I feel my car might be damaged. After getting out they tell me to drive around to get the soap covering my car rinsed off or sent through one more time. I go around as they asked, and wait another 10 minutes until I’ve had enough. I go inside to get a refund and 4 others are behind me to get one. Forntunately for them they didn’t get sent through the wash. Guess I was the test subject. I stand there and wait even longer for the manager, “Tae” to arrive. I leave without even as much as an apology. What amazes me the most is they knew there was something wrong and sent me through anyway. I was a regular here, but I won’t be back.