PJ, Jose and the rest of your staff were very caring and helpful. I truly appreciate all they have done for me and my family. They have really gone above and beyond and praying the Lord will continue to bless all of you.

This should actually be a negative one star rating. We were forced to rent a car and they were the only ones that were open and available at the time of our need. They realize they had us over a barrel and were price gougers. It was a Titan truck and we were charged 1255.00 for 9 days. That is double what is typically charged. When questioned about this amount they absolutely refused to be professional like other rental agencies and discount for a weekly amount. When we questioned the cost the rental manager was rude and unprofessional, nose in the air and turned her back. Just thought the general public should know.

It was very fast transaction. Jessica was very great sales person.

Roswell Nissan’a service department always goes above and beyond to take care of my vehicle to keep my family safe! I love the service department!

Everything was great. We love the service department. Kim always takes good care of us. Ty Kim.

This was by far the best car buying experience I have ever had. Jason, Juan, and Mike were so kind and helpful throughout the entire process. I will be sending all of my friends to them to purchase vehicles. They worked hard to find exactly what we wanted and needed and went above and beyond my expectations to deliver!! I cannot say enough amazing things about this dealership and this experience!!

Part wasn’t in but will call when it does come in. Juan had great customer service as always! He always treats my husband and I great!

The service department staff was awesome as always, the mechanic was thruo In knowledge of my vehicle.thank you Roswell Nissan,

I went into Roswell Nissan and let me say this the best service I have ever had at any dealership I have ever been too. I talked to Lorenzo and Juan about what I wanted and how much I wanted my monthly payments to be. Not only did they find me the right vehicle, they also got it under the amount I wanted. They were super professional and kind. They all truly care for their customers did a amazing job. I will now only be doing business through them. I will be recommending them to everyone I know!! :)

Just moved to town from El Paso and was pleasantly surprised with the service dept here. I arrived on a Tuesday afternoon at about 4pm to get my low air light looked at. The guy at the entrance to the dept was quick to help, no questions asked. While my car was in service I remembered that I had jammed my cabin air filter while trying to self replace it. I asked Natalie if she wouldnt mind having a go at trying to get it out. She gladly accepted the challenge. I was in and out of the service dept in 17 mins. If the sales dept is anywhere as great as their service dept I will be buying my next Nissan from Roswell Nissan.

I came down to Roswell Nissan to claim my gift from their advertising contest. Joshua Ponder helped me with my prize and I know should my husband or I decide to purchase a vehicle, Joshua will be the salesman we will request, as he was caring and helpful. Thanks Joshua!

Oil changed in a timely manner. Very professional!

I cannot thank you all enough for everything!!! I have never had such a pleasant car buying experience! I was there no more then two hours from test driving to buying!! The staff is amazing and car prices are the best around, well worth the drive from Alamogordo!! Jessica, Juan and mr finance guy for your professional service!!!!

We to dealership on a promo.. I was very specific just there for the giveaways. Also explained do not run my credit!!! Well they did.Called spoke to manager and she hung up on me. Not my type of dearlership!!!!!

I was charged for something I did not ask for. I went back for the same issue 3 times.The individuals were nice and courteous, but I was disappointed in repairs.

Josh, Juan & the whole staff were wonderful to work with. My fiancé is repeat customer & we will definitely be coming back when it’s time to get my mom suv. Thank you

My service consultant (Nestor Renteria), met me when I checked in for steering wheel replacement and was truly professional, and knowledgeable about the service to be performed, he was very friendly and even brought the results of the courtesy check and paperwork to me in the waiting area to sign and offered a courtesy exterior wash.The technician (K. Simpson) was so quick I was truly shocked (I was out of the dealership in an hours time) outstanding dealership overallIve dealt with nissan dealerships in Hawaii, Colorado and New Mexico (this is our 3rd Maxima), and this one really stands out in Sales and now Service, Kudos to Roswell Nissan!Additionally, as a follow up, the service manager (Kimberly Ford), sent an email 2 days after the service was performed below is a partial quote:I hope that we provided you with a truly exceptional service experience which we strive for every time you come inThis is their philosophy and they fully practice what they preach

Roswell Nissan staff is friendly and very helpful. I enjoy taking my vehicles in. I am always treated with the utmost respect and the go above and beyond.

The sales people have no idea what they’re trying to sell you! You ask a question and they can’t give an answer. They give the wrong information about what your financing is going to be. I would not recommend buying from this dealership! Next time I make an automotive purchase I will take my business where the people know what they’re doing and what they’re selling. Very disappointed with the whole experience!

I first met Kim when I came in about a concern with a front end vibration. Also have had a ringing in the rear of the vehicle that I needed to address.Kim let me know what the vibration may be and what the estimated cost may be. She also jumped in the vehicle and crawled around searching for the ringing noise. I appreciated her moving right into action about my concerns.I guess what I’m trying to say is.I scheduled an appointment brought the vehicle in and I got everything done.During the appointment I was able to deal with Juan in the service department. He kept me informed all day about the service being performed and offered a loaner if the Vehicle wasn’t done by the end of the day.So why did I rate Roswell Nissan as “Surpassed”. Because they kept me informed and I didn’t have to ask. Thank Juan Kim. You and All make a great team. Keep up the good work.

Knowledgeable staff great service...juan,Nestor and Kim do a great job...

As always they were great and friendly!

The whole Nissan crew was amazing with helping me and being able to get me a new car. They tried their hardest to get me in the car I really wanted but it was not in my price range so they did the next best thing and got me into one close to it.. which make me happy and thankful.. Tony was a big help and kept me updated through the whole process as well as the manager!! I could not have picked a better facility to have gotten my Altima from.. seriously I have gone to other dealerships and been treated horribly. I will forever send my family and friends to Nissan

Jessica did an excellent job assisting me throughout my Rogue purchase. And Juan explained every financial detail of my trade-in and new purchase. The staff is very professional and welcoming.

Amazing service Kim, Juan and, Nester always make it a great experience every time!!!!!

Service Advisor Juan Sotelo was courteous and professional

JC did amazing in sales. Financing went above and beyond to take care of me. I want to make sure to let you know I have purchased now 4 vehicles from you and I do this because Juan Sotelo in service is fantastic and has always strived to take care of me and my vehicles. He is truly exceptional.

First service with my new Nissan. I was told I had to wait because their service guy was at lunch. Not my problem. You should have people set in place for this. About 2/3 into the service, Im told that tire rotation is 14.99 extra. Would have been nice to know from the start seeing as THIS WAS MY FIRST SERVICE!!! After the service was complete, Im handed a car wash coupon to go across the street and no one vacuumed out the vehicle. Oh and when I mentioned that it was not right that Im being charged for tire rotation on my first service, the SERVICE MANAGER pipes up and says, Well sorry truth hurts!

Kim and her team always go above and beyond. Have been going to them for many years.

Service manager was very rude to me twice while I was there!

People were friendly but still could not find faults for repair just guessing and putting a high price on work for nothing.

Fantastic. The whole team was great and made the experience very easy and enjoyable

It was great!Fast, friendly, and informative service! Kudos to Kim Ford for running a top notch service department!

Jason Dunn was very patient with us and made our car buying experience as easy as possible. He answered all of questions clearly and eased all anxiety we were having. We will definitely go back to him when we decide to buy again. Very happy in our new Nissan Rogue!!

Customer service was outstanding. The time of service on vehicle was a quick turn around. Very pleased.

These guys here made it easy once again this isn’t my first visit to this dealership. All is what you expect going to a top notch dealership. Thanks guys!

Service department always makes sure Im happy and will go out of their way to make it happen!

Jason Dunn is amazing! I was so impressed with everything he did. I will never buy a car from anyone else. If I could give them 10🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 I would! Thank you Roswell Nissan 😊 I will always recommend your establishment to family and friends for all their car buying needs.

Again Roswell Nissan has exceeded my expectations! I dropped my car off to be serviced. My mom came to pick me up & her car wouldnt start. Juan jumped up & went out to help! He got us on our way. When I returned to get my car he had cleaned & detailed it. He also already had everything ready to get my moms car repaired. If you are in need of service for a vehicle please check out Roswell Nissan they are absolutely amazing!!!!! They deserve more than 5 stars!!!!!!!The service team greeted me as soon as I pulled up. Explained what service my car needed to me and performed the service that I requested. My vehicle was returned sooner than I expected. The entire staff was very friendly and knowledgeable.

My husband and I were heading to Ruidoso and right outside of Texas in the middle of nowhere a major clanking started in the rear of our Infinity. Could not determine the issue and after talking to our service center here in Austin they thought it might be the bumper clips. I called several places in our upcoming direction and finally got ahold of Roswell Nissan. Talked to Nestor and he said come right on by. We drove up and he and Juan met us and jumped under the car and said yep....bumper clips....all 3 busted! Put 3 new clips on, gave us each water and we were on our way in 5 minutes!! They saved us! Thank you all so much. We will never forget your help and hospitality!

I all ways get excellent service and am treated very well.

I recently went into this dealership looking for a new vehicle and I got exactly what I wanted. Micheal was the sales rep and he made the car buying experience very easy and Juan the finance manager really worked hard to get my payments where I needed them! They were both so helpful and I would definitely return in the future! Thanks guys!

What can I say, that Nizzan doesnt already know; the Service Desk employees are super good and know their stuff when they explain what will be done/check on my vehicle along with the mechanics too. Kudos to Kim, Juan and Nester and all the Mechanics.

Prompt service with communication throughout.

Have some service work done and warranty work and it was very good

Very friendly personnel and great service!!

My bestie had to have her lights checked and their customer service was great. She enjoys Juan hes professional and helpful

Absolutely amazing experience . I went in not knowing what kind of car I was looking for and The sales rep Sergio helped me in every way possible!! Now I’m a proud owner of a new car!! Thank you so much!

Very friendly. Willing to work with me to get me into the car I wanted. Lico and Juan were exceptionally nice and we actually laughed a great deal! I LOVE my Nissan dealership.

Kim went above and beyond when we had to recently have our car serviced and worked on. She was so helpful, kind every time on the phone, and really went to bat for us to help us get the best service possible for a very fair price. We were so thankful for her! And to top it off, they even drove our car back to us (we live an hour from Roswell). We have two Nissans and this is where we plan to have them serviced from here on out. Thank you for a great service experience!

My experience with Roswell Nissan was amazing My sales Rep. Dominic Herrera was very nice and helpful and kept coming back to me to let me know what was going on. He got me in a 2020 nice Nissan Altima that I love a lot. I would definitely will recommend them.

The salesperson, Daniel, was incredibly helpful and very informative. He answered all questions and made the experience even better. The financial department was great, and everyone we met treated us like family. I was very pleased.

I was dismissed without having any of my problems fixed. Told I refused certain services when I did not. Was not given the excellent service the poster in the waiting area stated.

Everything was perfect. I went in hoping to get a used car. To my surprise I was able to get a new car by leasing. I didnt think I qualify. I am so proud of not just myself but that it happened.

Karina is a great sales person.

Lico and the rest off the Nissan crew were very friendly and well aware of what our needs were and did everything in their power to help us. They took great care of our children and were very friendly to them which made them comfortable. This was a great experience of buying a car!

Jason Dunn went above and beyond to listen to exactly what I was looking for and worked very hard to find it. Hes friendly, attentive, not pushy, and was a pleasure to work with. He is the only reason I decided to buy from Roswell Nissan.

Always treat your loyal customers better than others...meanings to those who continue to buy only Nissan, should be treated as loyal customers, meaning discounts and special services for being a loyal customer. This is what makes me satisfied. Also for loyal customers have specials or discounts for a new purchase of a Nissan in the future!RespectfullyCarlos P. Vega

Jason Dunn is an excellent sales representative and worked diligently to get me the deal I requested.

I would like to start off by saying that the Roswell Nissan Employees are very professional and helpful(Juan, Nestor, Kim) are anyway. I just am not happy with my 2013 Nissan Sentra that I just paid off this is the third time my transmission has gone out and has needed to be replaced. CVT was a bad idea and for the future I will never purchase Nissan again and would not recommend anyone to purchase one.

The sales person was great with us he had great customer service and was very friendly as as the rest of the employees

Lico made everything really easy. i will recommend roswell nissan to my family and friends.

I went in not to sure what kind of car i was looking for. Lico was very helpful and listened to all my concerns. He helped me in finding a car that is perfect for my family.

My husband and I drove three hours to Roswell to look at a Nissan van for our family. We were grateful to the staff of Roswell Nissan who showed up on their day off to show us this van. The dealership is closed on Sunday, yet, Daniel, Juan and Rhonda came by to help us with the purchase of our van. We purchased the van after an easy negotiating process and was out the door pretty quickly. The staff was friendly and knowledgable.The van that we purchased was a used vehicle and was not detailed very well by the dealership, which was disappointing to us. Daniel assured us that he would go through the van again to detail it, and the dealership picked up the cost of a detail here in our hometown. This was an issue that was made right.

It was great! Lico was very helpful and made the time to Answer all my questions. Juan was also very helpful!

Service was good, however asked them to look at an issue that they did not.

I made an appointment, I come in the salesman showed me cars I was interested in. We dealed with a guy came to an agreement and we drove home in a new car. We came from Lubbock because dealerships there dont want to deal with you.

Timely and, as usual, very user friendly and thorough.

Excellent place, customer service was more than expected. I would highly recommend this place and staff.

Great experience at Roswell Nissan! I recommend anyone to go see Daniel Amador(salesperson) and Vann Reeves(manager). They will take care of you, and go above and beyond. I wouldn’t go anywhere else!

Great service, friendly people

Raymond was the best. He was very truthful and worked very hard to find us the best deal. We worked hand in hand with him and Matt. We told them what we wanted and how much we wanted our payment to be and they delivered. Our trade in was in a different state and they picked it up. Never had a dealership do that before. The service dept was great. They had the truck cleaned and shinned and ready to go. Everyone there was polite and helpful. We were made comfortable and felt relaxed and welcome. We will definitely use Roswell Nissan in the future.

I just purchased a 2017 Nissan Frontier, and the whole experience was just perfect, and easy and very satisfying.Juan is a great salesman, and very easy to deal with. He is very personable to work with.My entire experience was easy and great and I was in and out in very little time. And I left satisfied and loving my new pick-up.

Always always enjoy dealing with Juan and Kim - probably the only reason I actually continue to keep coming for my service & maintenance!

Raymond Romero worked very hard and did an awesome job trying to accommodate my needs. I really appreciate his personality and honesty. We were unable to do what I needed but by no fault of his. I would definitely recommend him to friends.

Ruben Loza is the best GM very professional and gets the job done! Exceptional customer services and great place to purchase a vehicle !! We will recommend this to anyone in the market to purchase a vehicle!

I had only scheduled an oil change, but it was discovered my car needed a brake job, too. They were able to work me in that AM. I had to wait awhile, so they washed and vacuumed my car when thru. I really appreciated the extra service. Also the snacks and comfy lounge area.UPDATE: I reminded the staff 3 times that I needed a new window wiper. I paid for it and was told it was done. Well, no, it wasnt done, and I had to make a special trip back to take care of this. Then I had a hard time reaching anyone in the service dept. to take care of this.Just glad my partner noticed the omission. Soon after this, I experienced some very heavy rain on a road trip.I also ordered a minor part that didnt fit and had to be returned.smh

Juan, Kim and Nestor are amazing staff. They were quick and very informative.

Juan in the financial dept was just awesome! Hes in the Roswell, NM store, awesome guy. Thank you Juan for lowering my payment. 👍👍👍😁

Amazing

Mr. Null was amazing I will definitely be buying another car from him in the future.

Like all ways the service was Excellent

Always great! Service excellent; oil change and inspection Tiger Fast!

Juan is wonderful to work with, kim has put together a wonderful team of men Juan & Nester

Jason Dunn was excellent as well as the finance manager! They are the best!

Jason & Juan were super friendly & courteous & were very knowledgable. Everone we met welcomed us to the dealership!

Used this service department for our Altima that was out of it’s warranty. It was an absolutely terrific experience. Kim was extremely accommodating to ensure our satisfaction.

Juan at service was very polite curious and understanding to my concerns. Kyle in doing maintenance work on my car was very knowledgeable and explained everything in detail.

Everyone in the service department was just so rude no knowledge of customer service except Nestor he was very nice the salesperson Jason D never got back to me about my training for my to buy a new vehicle horroble service

Painless. Professional staff. Quick service.

The whole experience was pleasant!

Raymond Romero was extremely patient and caring with all of our concerns and questions. His personality as well as honesty and advice made this experience unforgettable. He found exactly what we wanted. I recommend coming here to find what you are looking for.

Everyone was very helpful, Daniel kept me informed and worked very hard at getting me what type of car I wanted for my trade in

We went to just check out a vehicle to buy later in the year, but ended up buying a 2017 Nissan Rogue. I want to recommend this dealership to anyone who has never had a great experience with previous dealerships. I give a big thanks to Juan Aceves and Isabel Vargas for making it such a pleasurable visit and memorable experience. Juan took the time to explain and give a tour on the facility and how things work. Parts and service departments were very nice and polite.

Service department is always going over and above to get my vehicle needs met.

Great truck. Great people. Just a great experience

Loved the customer service I received, also stag was super friendly and helpful!

Terrific experience; both for the quality product and an exceptionally helpful staff! Daniel Amador attentively answered our initial questions by email, raising our interest in a 2019 Frontier enough to warrant a 240 mile road trip for a test drive. Daniel facilitated every aspect of the test drives, letting us focus on falling in love with the truck. Once we committed, he deftly handled document prep in support of the purchase.Daniel introduced us to Juan Aceves-Angulo. Juan lead us through finalizing the sale. His straight-up professional manner, friendliness and clear explanations made a complicated process simple.Together, Daniel and Juan made the whole process of car buying pleasant, fun, and easy!

We bought a brand new Nissan Rogue 2017 from Juan Aceves and he made this experience awesome! I had not had a new car ever in my life and he made this worth it by his communication skills, financing at affordable price for a brand new car and showing us every little detail about our new car! Go see him! He helped us above and beyond!

I bought into their scheme of well pay off your loan AND cut you interest rate in half. Theyre cons, typical bait and hook bull. I told them my max payment, they came at me and pushed and pushed for 150 MORE a month. They dont care what they have to do to get you sold, even if its putting financial hardship on people! And they didnt even come close to covering my current loan, they mustve thought I would just accept the rollover onto a new loan. Glad I decided to keep what Ive got and not give them the pleasure of taking complete advantage and flat out lying!