The company replaced a large window and put in a new glass shower door and frame system for our shower. A great job, very reasonably priced and completely satisfied.

Thank you Glass Doctor of Rome! I am a real estate agent and the service you gave my client was top notch and professional. Great job and Ill be recommending you again!

I reached out to the Glass Doctor because I did some research on licensed companies in Rome that specialized in window replacement and saw that they had some pretty good reviews. Initially, everything was great. Setting-up the consultation was easy and their technician showed up when he was scheduled to. Right before he left, he said I should receive a quote on the job sometime towards the end of the following week (it was a Thursday, so that sounded normal). Well, that first week came then went and life got busy. About two and a half weeks after the consultation I called their office to inquire about the quote. Their receptionist/office assistant pulled my file and apologized, but she shared that the quote had not been done. She also shared that her boss probably wouldnt be able to get to the quote until the beginning of the next week, but should have it to me by Tuesday. Well, I called yesterday because I still had not received a quote. I thought maybe they had the wrong e-mail. Nope. A different staff member told me that even though it had been almost 7 weeks since the consultation, no one had bothered or cared to follow-up and complete the quote. Mind you, I was asking to have 17 windows replaced and custom glass work done on a door. It wasnt a small job, but clearly not worth their time.

Did work at approximately time stated for reasonable price

6 weeks to almost get a quote. Countless emails and phone calls. Hours of time wasted. Do yourself a favor and use absolutely anyone else.

I have read other reviews and seen that this is a reoccurring problem. I had the Glass Doctor come out and do an estimate on December 10th for a shower door. I was told they would give me an estimate within 3 to 5. days. I knew because of the pandemic and shortages that it may take a little longer so I waited a week and a half to call and check on my quote. Emily answered the phone and she was polite and apologetic that my quote had not came back yet and said that she would reach out and see what the problem was. let me just pause to say that Emily and Wendy being so friendly and personable was the only good part of my experience with the Glass Doctor in Rome, Georgia. It has now been around 3 weeks and I have called twice to check and both times my quote was not ready and nobody had any solution. Monday Im going to be reaching out to different companies because if getting a quote is this unreliable I cannot imagine actually having the shower door installed. It will be a terrible headache. Overall I was very unsatisfied with the reliability, accountability, and lack of communication from the Glass Doctor. I would tell anybody to please try other companies and make them your last resort unless you want to wait 5 months to get a small project done.

They did an incredible job. I would highly recommend them.

Wendy is very rude. She will tell anyone who calls your information, what you have ordered and when it will be in just because they claim to be a realtor. They were not our realtor. Then everything she told them was wrong. The inside of the place is DISGUSTING. There should be a note that says Welcome to cat hair hell because its everywhere. Literally, one chair was covered in cat hair, there was trash and cat hair all in the floor, on the check out counter and anywhere you would think of sitting. I am allergic to cats and it would have been nice to know what I was walking in to. Just gross.

Glass was ordered for window replacement and job was finally completed almost 3 months later. Attempt was made to fix the window one time during that time frame, but one of their employees had incorrectly measured the window. Apparently, this employee had already been fired for similar issues with other jobs. This extended the time another month at least. It does seem that the window was replaced correctly, but waiting three months with a broken window is unacceptable, and I would definitely recommend another glass company to a friend.

Horrible experience. Called four weeks in a row scheduled an estimate (4) times to be done for a conference room door, they never showed.

The people at Glass Doctor in Rome did an excellent job installing a large window in my home! They were prompt, friendly, and professional. I liked the work so much, I’ve hired them for another installation/repair at my home. I can not recommend them enough!

They came out when they said they would and gave me a quote that day. The glass came in a little late and they installed it with no problems. They are very professional and do exactly what they say they are going to do. Thanks to the, I now have a cat-proof glass window.

Excellent service! the tech called when he was on the way and he arrived on-time. He completed the replacement and was even able to re-attach my cell phone holder.When he was finished, he let me know how long I needed to wait before driving and also how long before I could drive the car. The technician made sure that I was comfortable and confident with the work, everything was cleaned up and then he left.I would recommend this company for replacing all of your glass replacement needs.

I own a maaco paint and body shop in rome. I decided to use glass doctor for repair on customer car. The quarter glass was damaged during the process . Contacted owner and he refused to fix or pay for replacement.

Inexpensive and great staff. Does great work.

Jason is amazing! I was scheduled for between 1pm and 3pm and he messaged me to see if I wanted it done sooner and actually had it done before 10 am. He did an AMAZING job. I understand that the repair is for structure and not cosmetic, but i can barely even tell where the chip was. Great price, great service. Will use again and recommend!

Quick service, fairly priced

Glass Doctor of Rome did everything they said they would and did it when they said they would do it. Their service technicians were knowledgeable and very professional.

Needed back windshield replaced. Most places I called didnt want to deal with my BMW. These lovely folks took care of it next day. Fair pricing, quick service.The owner and employees are super friendly and welcoming, plus theres a sweet kitty and her funny kitten to entertain you while you wait.Will definitely be back for any of my future glass needs!!

I was very impressed with the immediate response to my inquiry, the estimate process, the price and the technician. I called several different glass repair vendors and NONE of them were as responsive, available and professional as the Glass Doctor. Our technician, John, was very knowledgable, professional and a really nice guy. I could not believe how fast he had the broken window out and the new window in with no mess for me to cleanup.We have many windows in our house and many birds flying around outside. Im sure we will be calling them again.

Good to do business with. Friendly people...dont let cats out.

Quick and efficient!

Thank you so much Glass Doctor of Rome!!! My son’s back window shattered this morning and they were able to get it repaired the same day!! They are lifesavers!! I was so impressed with their wonderful customer service! I definitely would recommend them again!

Friendly staff. Affordable prices

Very good timely service. Professional. Very focused on doing the job right.

They came 3 weeks ago to quote tinting my house windows. I was supposed to have a price within a week. Ive called 3 times and every time they say Ill hear back my the afternoon... Im yet to hear back

The service has always been great, from the person answering the call to the technician that comes out. They are friendly, prompt and priced right.

Fast professional service at a reasonable cost.

Prompt in contacting customer from the initial contact, consult, scheduling and production. Every person I came in contact with was very polite. The work was completed in a timely manner and was completed correctly... and the employee cleaned up after himself. All of these comments may sound cliche and like this is what you should just expect from someone you are hiring to do work on your home.... but I reply with this because we have had over $20,000 worth of work completed on our home in the last year and half since moving in and this is the first company we have been satisfied with 100%.... I never leave reviews but I feel like because of this experience and our last experiences in the past year and half they deserve a stellar review!

Ive used their services on 2 separate occasions. Both times these people were affordable, great customer service, quick response time to repair my vehicle, my homeI highly recommend this company & will certainly use them in the future!

Good job done quickly and at an affordable price.

Quick response, fixed my broken window panes right away, reasonable pricing!

Awesome service. Thought I got a chip on the windshield during a road trip. Safelight quoted twice what these guys did. Glass doctor came to me in less than 2 hours. Turned out my chip was already repaired and somehow I never noticed before. Tech was very honest and nice, smoothed it out no charge since it didn’t need an actual repair (can’t be done twice). Highly recommend and will use again if I need anything.

The owner was absolutely wonderful. We came in with a chip in our windshield and he repaired it quickly, all while being incredibly friendly. Highly recommended!!!

They have installed 2 bathroom doors for me and have had good experiences each time

Horrible customer service

Very good service!

Very professional, courteous, and they do quality work.

Timely manner in which estimate was given, glass was ordered, and installation was completed.

Very friendly and professional staff. Worked very quickly, did a get job!

Wonderful service, ready on time, organized, quality work and excellent price.

Fast great service, quality work, 12 months free break protection... Family and locally owned

Staff repaired my window screen in record time and the frame fit like brand new.

Great job on my car

Nice quick neat job

Fast, friendly service. Vehicle was ready when promised.

First windshield installed cracked was said to have been hit car never moved but let it go paid for another windshield and it leaks like a river when raining over 400.00 into 1 car and still having issues unacceptable not to mention fresh paint job scratched beyond repair never been disappointed here before until now

Prompt and professional. Replaced glass in windows that others said couldn’t be done.

Fast and friendly

Nice place

Rude