I had the pleasure of taking ownership of a new vehicle at Fazio’s Auto Sales. The salesman Michael was fantastic!!!I had purchased a vehicle quite a few years ago there and was more than ready to get something much newer.Every time I drive by I look over to see what’s new at Fazio’s Auto. I had been eyeing a Hyundai Tucson for about a month before I stopped to inquire about it. My other vehicle was in the shop being fixed by the wonderful mechanics that work there.After speaking to Mike and Joseph about this vehicle I knew I wanted it!!The buying experience was phenomenal and made so easy! Mike did all the work for me.I was extremely pleased with the whole process!While others advertise they’re a nice place to do business…well Fazio’s is a FANTASTIC place to do business!!!Thank you so much!!

Mike was great to work with; fromtfrom drive to delivery he was patient, even in his fast paced work environment. Great experience with a family owned local business. We will be back.

This will be the 3rd vehicle that I have bought here and it’s a fantastic place to buy a vehicle from.. great atmosphere very personable, I will definitely recommend Fazios of Rome to buy your next vehicle from!!!

Awesome Dealskip! I bought my 2011 Honda Accord there in 2019 and to this day it works great and is my BEST pre-owned car EVER! Im going back tomorrow to buy a Cadillac i just saw on their site! These guys are honest snd give you a great deal!

All of the guys are super helpful and always willing to help! Great sales and service. Mike, Joe and all his staff are always willing to go above and beyond And always have a huge smile on their faces. That’s why I just purchased another vehicle from there and could not be happier! Keep it up guys! 🥰

Excellent sale!Mike was great, very easy to do business

Called multiple times and requested I get a video walk around of the truck I was interested in, all they said was “we’ll get back with you”. I would’ve been just as content and would probably look at different vehicles of theirs, if they truthfully told me that they already had a buyer for the truck. Instead, they never communicated with me. Not impressed with their customer service, it’s easy enough to say I would accommodate your request but notice we have one or even ten buyers very interested in the same vehicle. They don’t want your business unless you already have a down payment, financing approved, and a deal that makes them happy. Trying to get info from either by phone or email is pathetic with this dealership; would not recommend them for online car shopping or even asking them for more info on a vehicle you found on their website or another online car site.

The buying experience at Fazios Auto Sales, was straightforward, simple and easy. All the staff were very helpful and knowledgeable. Top notch in my book. I Would not hesitate go back.

Decent selection of vehicles. To bad I couldnt get someone interested in helping me. Pulled in lot, parked and got out looking at cars. One man cleaning cars and talking on phone waves and said hello. That was as much interaction I got. Another man ( sales I believe) walked past me and put dealer plates on the car I was gonna ask about. Then 2 min later that car pulled out. I walked around the lot for another 15 minutes and nobody said a word. I guess my money is no good here. What a waste of time to drive from Herkimer to Rome for nothing.

Very friendly staff buying was quick and easy and and they took there time to make sure everything was good with the car highly recommend

A very easy transaction. It was like buying a car online but with unlimited test driving and vehicle access pre purchase. I will be back again.

Amazing service great vehicles and very prompt start to get you in the vehicle you choose. Mike was great at keeping me in the loop on what was happening and how to proceed and I drove away today and could not be happier looking forward to my next vehicle in a few years coming from fazio auto sales!

Very unprofessional . Mike is nothing but a rude lier . Sorry you sold me a car that had 3 recalls before I even bought it .He has lied to my husband and myself on several occasions. The worst ever very rude and unprofessional.I would not recommend this place to anyone unless you want a car that will be in the shop 5 times before you even have had it a year .11/09/2020 yes I called mike a lier why because he constantly lied to my husband and my self . You sold me a call that had 2 recalls on it . My transmission should of been fixed before I even bought that car . Why didn’t mike want to see the recalls or even talk to the warranty company when he claimed he did . I know it was not your problem how my family got back and forth to work . That’s ok all mine and my husbands calls were recorded I am sure our lawyer will love all of this new information that we found out from the fax warranty company .

Had called on Thursday to ask about a car that I seen online . Was placed on hold for 9 mins. The guy seemed like I was bothering him when I asked questions . I am coming 45 mins I would like my questions answered . That’s ok keep your car keep acting like I was bothering you . Found just about the same car at Rome pre owned they answered all my questions and seemed very helpful . Sorry you lost a sale

The car I went to look at wasnt in the best condition but better condition than most that I have seen! I did not end up purchasing the vehicle from them however they have great customer service, i called and let them know I wouldnt be able to make it there until right after they closed and they took the time out of their day to stay late and allow me to view/test drive the vehicle! They took the time to explain warranties and everything to me! Though I did not end up purchasing from them I am very greatful for how helpful they were and took the time to explain to me all options and how understanding they were with me arriving after close as im not local to the area! You dont find many people like them anymore! I will definitely consider purchasing from them in the future!

This review is overdue but I had a great experience with Fazio’s. This dealer was recommended by our mechanic, after we had a very discouraging experience at a different, completely unrelated used auto dealer. This was my first time purchasing a vehicle, and Joe Fazio and the staff were all very kind, helpful, and accommodating. They also do very thorough inspections to make sure each vehicle is clean and in top shape before it’s driven off the lot. I would buy from them again and highly recommend them. I really love my new used car!

Just bought our new family car from Fazio’s. This is the third car I personally have purchased through them, and I have had a great experience every time. They helped find us exactly what we were looking for and worked with us to make it affordable and possible in a very quick time frame! I can’t say enough good things about this business and the people who work there. My entire family has been going there for years and have all been extremely happy with the service we receive!

I am on my second car with Fazios. Always pleased with my purchase. Never had a problem with bringing up any issues I have had immediately after purchase. They took care of it and make sure I am always good to go! Thanks folks for the awesome service.

Very pleased with our used vehicle. They took their time to do the neccessary repairs as well.

We have bought 3 SUVs from Fazios and each time we have had a pleasant experience with the whole staff. Our vehicles were very well maintained and ready to go on the day of pick up. We highly recommend using Fazios for your used car needs. Joe, Mike and Karl are a pleasure to deal with!

Nice people to help you find a car you need. They some very nice looking car for the money.

It was fast, painless, no pressure and friendly experience I would recommend them to anyone needing a vehicle.

After all was said and done and 3 times I took the vehicle back under warranty for minor issues I feel they do deserve 4 stars. Excellent staff and fast purchase will do business again

Thank you for going out of your way to help me transition into my amazing chevy SUV! I am beyond happy with the purchase and service. Since the moment I walked in the door I felt welcome. It was a quick and simple process. Thank you again. -Candace

Great customer service and friendly staff! Mike was very thorough and patient with all the questions I had with my car buying experience and got me into the car of my dreams! Thank you so much!

Mike made my car buying experience easy. I live an hour and a half away and honestly would prefer to go back, then deal with some of my local dealerships. Thanks Fazios for the great purchase!

Drove down to Fazios this morning after seeing the Subaru I wanted! Fantastic service, flawless transition into my new car-same day! All of the staff were amazing, I love this car and all of my concerns were addressed!!

Great guy, Joe truly stands behind his vehicles and does everything he can to make sure your satisfied. Highly recommend buying a car from Joe Fazio, and I do not recommend anyone to street race him because chances are you will lose very bad LOL. Good place to buy vehicles, have been for over 20 years.

My experience with Dfasios was very pleasantIt didnt take all day to complete my transaction. Mike was straight to the point

Great customer service and they can get you in an automobile.

I had a really great experience with Fazio Auto Sales. Joe keeps a great inventory of vehicles. Prices are very reasonable. Very knowledgeable staff and easy to do business with. They took care of all the paperwork and I was ready to go in a very short amount of time. My Honda CR-V has low mileage and is in great shape. Highly recommend this auto dealer!

I recently bought a vehicle from Fazios. Needed some minor repairs after a month of owning the vehicle. They worked with me to get these done. No charge for me I am extremely greatful. They dont sell you a vehicle and send you on your way. They will work with you. Great business I will be a returning customer.

I bought a used truck here. dealt with carl, and joe. I was told by carl if anything went wrong with the truck he would make it right. sure enough a few days later I noticed things that needed fixed. I called, they got me right in, provided me with a loaner vehicle and they fixed the issues. I appriciate them keeping there word and fixing the truck. better customer service then Ive gotten at bigger places. thankyou.

No pressure sales staff. Mechanics seem well schooled in all makes. I recently purchased a vehicle for a fair price. Needed to return for very minor warranty work. No questions asked and no BILL.

I could not have been more impressed with Fazios.Here is a family business that cares about their reputation. My buying experience was flawless from start to finish.I was able to shop for my vehicle without being bothered and all the vehicles are in stellar condition and fairly priced.The staff is all very friendly and knowledgeable, you feel like your amongst friends here.And they went above and beyond and noticed an issue that I hadnt even noticed and took care of it.I will be making all my future auto purchases with Fazios and if you like to have excellent customer service you should to.SincerelyPaul J Pendasulo

Our experience at Fazios was excellent. Want to just say thank you and would definitely recommend you. Again thank you Stacey Rice

Excited place to buy a car. He is a wonderful person and will do hes very best to help you out in anyway that he can.I highly recommended him thats for sure!

Well To start off the staff was nice but they just want you to buy there cars no matter wat. With that being said they sell nothing but lemons bought a truck there replaced the engine. Let’s just say the POS! is sitting in my driveway ... making payments on a truck I can’t use I personal had the engine replaced for a second time with a lot of other issues with it within a year bought there extended warranty but it only last a year and as soon as that year was up it was hell . But I’m not the only one a friend of mine bought a car in October and by December the alternator went .... how come and yesterday (3/15/19) it needed to have 2 tie rods and bearings I don’t see how if u just bought a car y you would need to sink so much money into it !! I hope this defer you from buying from them in the future

Bought a Cadillac CTS asked about the sunroof and was assured it was fixed and good to go. First bad rain storm it leaked all over the head liner. Wasn’t clogged drain plugs but a serious issue that I had to fix myself to save me thousands.... moral of the story don’t believe everything the salesman and owner of the dealership says... they will do what ever to make a buck. (Buyers beware)

Customer service up front was good. They then sent me off on the road with my family with multiple bad hib bearings telling me it was just tire noise. After having it looked at elsewhere it needed 2 new hub bearings. I drove it back to have them replaced and while driving back the transmission had a large error and the engine was ticking very loudly. Upon arrival the situation was not handled professionally at all by the dealership and they were aggressive, attacking, and rude. They did fix my hub bearings but not at the facility I was told it would be done at. They never even had the ticking or transmission looked at which I found out by calling the bmw dealership they said took care of everything. I told them at this point I wanted a different vehicle and never heard back from the owner. Here I am 2 months later with a car that I have had to put $3000 into at this point for catalytic converters, radiator hose, and other miscellaneous needed repairs. I am writing this now because my transmission no longer functions and I have a paper weight in my driveway. The engine is nice and loud still too and the whole vehicle shakes because the ticking is so bad. I may have gotten screwed but I am hoping this review will prevent others from being in the same position. I am forced to legal if I want to fix this now because they will not take care of you! Very disappointed with the way this went and was by far the worst experience I have ever had buying a vehicle. Don’t be fooled by the positive reviews. They offer a gift card if you fill a review out before leaving with your vehicle. Everyone is happy at that point because they are leaving with a new vehicle. I am seeking nothing from this post other than to help others from being scammed the same way I have been.

Such a wonderful and stress free experience! Genuine and caring! I couldn’t be more happy with my new car!

Awesome experience I can see why they have lasted 25 years I will definitely be back for future purchases had a small problem with my truck soon after I bought it that was taken care of immediately thanks for the great service

Started my experience with this company while I was on vacation in Tennessee I must say I have no complaints very easy to work with professionalism was top notch they worked with us on our porches had an amazing inventory to select from hassle free way of buying a car if you are in the area this place is a must see 5 star rating for a 5 star company ty fazios for all your help

Karl Edgren was a great salesperson. Very easy to work with. I would recommend him to a friend.

Mike and Karl went above and beyond to make sure we were well taken care of. Even after the sale, owner, Joe, made sure that even the littlest issues were resolved unconditionally. Highly recommended.

Fazios Auto is the best place to get a car. They have wonderful customer service, and they go based on your needs. If you need to purchase a car, Fazios Auto is the place to be.

My boyfriend George got a car today from fazios in Rome NY, o my God the car is beautiful and we live 3 hours away we got to see how she moves,wow, definitely come to these guys

We Had The Pleasure of Dealing with Mike Michik He was very helpful at every level of the buying process From getting us financed to getting the vehicle ready for us to buy. We highly recommend that everyone Go To Fazios and see Mike And let them help you with your next vehicle

Carl was great! Found the car I wanted and he was very helpful with the whole process.

I have purchased plenty of cars from Fazios Auto Sales. They have great customer service and definitely will do anything they can to help you drive away with a car of your needs. If you want great customer Service and a great car then shop at Fazios Auto Sales.

Referring family and friends to an honest, reliable, and family owned business. I have no complaints, will keep going back.

My wife and I have purchased two cars from Fazios never had any problems with our cars,they always go above and beyond.They have great customer service, I always recommend them to family and friends, you cant go wrong with Fazios!!!

They are amazing good vehicles worth the money and very great customer service I’d recommend from anyone

5 stars great customer service great cars no problems with my vehicle always take care of me (3 times) ty mike for everything

When I say I hate car shopping I hate car shopping....but these guy made it so easy for me this time around thank you guys for my new set of wheels. great soild people here very nice crew

Excellent customer service! Fast, and easy. Would highly recommend!

Had a great experience buying my car. Would recommend to anybody

They were really great. They took the time with us and helped us a great deal. Karl is a gem.

Saw the car we wanted and left with it on the same day and was a very fast and pleasant experience

Fast friendly service. Nice selection. Easy financing.

It was a surprisingly pleasant, no pressure experience. The sales rep, John, followed through on everything promised. I would definitely recommend this dealership to friends and family. LOVE my new pre-owned car!!!

Mike is great to work with and made my sons first car buying experience enjoyable!

Just bought my new suv from Fazios the salesmen were very nice straight fowared and honest about everything there was some delays but they kept in contact with me and made sure my suv was all ready and safe before i drove it off the lot definitely going to recommend this dealership to everybody!

Karl was awesome and helpful with my purchase of a 2010 Jeep Wrangler Unlimited.

Friendly staff and great service! Made buying a vehicle hassle free!

Fazio has the best customer service they go up and beyond for there customer and make sure you Get excatly what you want to fit your needs I have purchase 3 cars so far and will continue to give them my business

I had an awesome experience with Fazzios i give them 5 star review because everyone was very nice and i love my car !!!!!! they made me feel very welcome !!!! i would recommend them to everyone

Fazio has the best customer Service have purchased several cars and am happy with the service I received will continue to do business with Fazio auto sales

Braught my old car and got a new car in one day great service

Awesome no pressure Joe,mike& Karl were able to get me into the truck I wanted with the payment I could afford no bs or hidden cost I can see why they have been around so long...

Great service, fast and reliable. Very friendly staff.

Great people very family friendly and HONEST

They took the time to search and find the exact vehicle I was looking for and did everything possible to fit my financing needs to get the exact vehicle I wanted.

From the moment i walked into Fazios Auto Sales I felt the most comfortable I have ever felt at a dealership. They worked with me and never pressured me.

Great place nice autos and the salesmen were awesome

Easy to deal with, great customer service

Made the whole process quick and easy. Very responsive.

Friendly, and vehicles real clean.

Mike was great to deal with and they have great cars at great prices.

Before going there all I would hear from other dealerships is big down payment and big monthly payment. The sales staff did work with me and got me at the down payment and monthly payment I wanted on a car I liked. But when I went to take a closer look at the vehicle I noticed a lot more rust under the vehicle that I was comfortable with and I noticed it had a oil leak. When I walked back into the office they asked me what I though of the car...simply put I liked the car but worry about how much rust it had under the car thats where it went down hill. The owner asked if it was surface rust and I replied yes but there was a lot at that piont the owner with a mouthful of food stated this is upstate New York told me its mot the car for me and told me to have a nice day. So rather than address my concern with some kind of positive reinforcement he just told me to get lost in the nicest way. I understand they salt the roads here but the car I have now is 6 years older and has way less rust. When you have to make a car payment for 5 years you have a vehicle that will make it...with the amout of rust I just was concerned with what the car will be like in 5 years. Not very professional to have an attitude when a customer has a concern.

Great people, nice vehicles

Nice selection of used cars. Will shop there again.

Excellent service!! Highly recommend!! Talk to Karl Edgren!!!

Awesome sales staff and service after the sale!

Great staff great truck highly recommend....

Love this car dealer ship the best

Fantastic customer service.

Stubborn and not flexible pricey too.

Would highly recommend to anyone !!!

Fantastic selection

Cars got a price tags that will scare you

Great service

Good subs

Horrible service.

Everyone is great!

Well they try

Wont ever buy from there again

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