IRS needed additional information from 2018. I delivered my documents in late February 2021. I had a deadline of early May. When I called for an update Ted would say, Next week or the following. I missed my IRS response deadline. I had an unpleasant experience with an utter lack of professionalism when I picked up my documents to take elsewhere. ABC Tax Services in Rogers got the job done satisfactorily in under 24 hours!

You would think that they would be taking safety precautions with Covid or at least follow the mask mandate-while it still stands-but no. No one is wearing a mask in here. You are in a tiny room with no proper ventilation and no safety screens. If I had known this I would’ve tried to go somewhere else or done something different. It was a terrifying experience especially knowing how many people they come in contact with on a daily basis. I even saw someone shaking hands with a patron and then not sanitizing. Didn’t realize I’d have to risk my health to get my taxes done. And to think I paid almost $200 to risk my health. They should’ve said something when I made this appointment months ago; I felt so uncomfortable. I know I should’ve left but I didn’t know what I could’ve done this late in to tax season. Update- Rob did put a mask on for me to make me feel more comfortable and that made a huge difference.

Ted was not professional and wanted to rush me out of the office in 10 minutes . I would recommend find a professional that is interested in service that you are paying for .it is not in this location with Ted. Do yourself find a professional that is interested in helping you get the best service.. this is not it..

Excellent service and excellent help in retrieving my return details even when I was filing through other services

I have not received my tax return. Filed in February. SMH. If I do not receive my tax return I will need a refund of that tax order I was charged.

I had a bad experience and rated this company a 1 star because I felt put off. After Ted reaching out several times and advocating to the owner about me they decided to waive my fees and got my taxes filed and to me that’s deserving of a 5 star upgrade and I have chosen to return and use them next year. The mark of customer is important to me and my frustrations and concerns were handled adequately and even above and beyond my expectation as a consumer. I’d recommend this company in the future. Ted was wonderful even during my shortness and frustration. 👍👍Caleb T.

I’ve been using Starner for my small business and personal taxes for 3 years now. They are always timely, knowledgeable and friendly. Robby, Ted, Terri and the rest of the staff really go out of their way for their clients. I always feel like they explain things well, and maximize my deductions. They work hard and they never make me feel rushed when I’m in their office and are very thorough.

If you want your tax return to take 3 months to process, call them multiple times to remind them to do it, Get a check instead of direct deposit, and later receive a bill after you already paid. They will do this all and without an apology as if this is standard business practice. Turbo tax will treat you better than this. BEWARE

A great business to have your taxes done. Ive been having ours completed there for several years now & cannot be happier. I live in Huntsville & used even drive all the way to Pea Ridge to see them! Was so glad when they opened up another office a bit closer in Rogers. Always patient & willing to go the extra mile to help with tax items and questions on the phone as well.

Very suprised how quickly they were able to get me in and out. Very fast and very pleasant to work with. Deborah did an excellent job in answering all of our questions and helped us understand our tax situation. I will be returning without question.

Excellent service. Knowledgeable and friendly people. Reasonable price. Definitely will recommend family and friends to use their services.

Rob is very knowledgeable about the tax laws. He is very courteous and takes all the time you need for questions. Starner Tax Group has a great office staff and Heather makes it all easy to e-file. Takes the stress out of taxes. Thank you Starner Tax Group!

Starner Tax Group has been our go to tax people for many years. We drive almost an hour just to have them as our accountant. We will never trust our taxes with anyone but them. Honest and always working for the customers best interests. They are the best in the business! I will and have recommended their services.

I had a lot of questions and was confused over a lot of tax-impacting changes in my life for last year. Ted and the Starner group were professional, effective, and such a joy to work with. I highly recommend them for anyone looking for tax assistance.

Great customer service and very knowledgeable with all of our tax needs.

My husband and I have had our taxes done with Starners for over 20 years. We would never go anywhere else. Robbie is just the best and we love his new Rogers office. We will always recommend them to anyone who ask.

I’ve been going to Starner Tax Group for the last 11 Years, and have never had a problem. Very courteous, knowledgeable, and attentive staff. I would strongly recommend Starner for anyone with more than a simple 1099.

We can not say enough about Starner Tax Group. They are an amazing team and have helped us get our company on track. We were working with a previous accounting firm that made a huge mess of things. Starner Tax Group came to the rescue and has not only helped us tremendously but they did it quickly! Simply put, we have the peace of mind they have our back! Thanks guys!

I got told in 2016 that they would charge me $30 for my first visit. Every year after your first visit, the price would be $10 more. After they moved locations I made a visit (2017 tax season). I asked how much my total would be before I had them do it. They couldnt give me an answer and told me they would tell me at check out. After doing my taxes, I was told it would be $220!!! After the lady seen how upset I was about the price she stated she would give me a good discount. $200 later I got my taxes done and they lost a customer. Dont recommend.

Debra very knowledgeable on taxes and advised me on tax situation. I appreciate her help and understanding. I would definitely recommend Starner Tax Group.

They have this tax thing figured out. Take the stress out of worrying(doesn’t accomplish anything anyways). I asked the tough questions and will use them again for guidance in other areas besides tax filing. I spent more money elsewhere to do less of a job so happy to have an expert for the cost.

Very knowledgeable staff, great service and friendly people. We would recommend them to anyone.

I have gone to Rob Starner for years in Pea Ridge and now at new office in Rogers...he is THE BEST in tax prep, both business and personal..and excellent staff as well, including new to the team Debra...they are awesome!

Starner Tax Group has taken care of my family for over 25 years. They are the best around and everyone is as helpful and friendly as they can be. It is a pleasure to work with them.

My wife and I felt very comfortable and extremely pleased with theefficient way our tax return was completed. Dale & Dolores

Filing my taxes with Starner is always so quick and simple. Their staff is super friendly, very knowledge and extremely helpful.

Very knowledgeable, very helpful couldn’t ask for better

I couldn’t possibly say enough good things about Ted and Starner Tax group in Rogers!

Starner tax group makes filing taxes painless and easy!

Great service, knowledgable/experienced and friendly folks.

It was great Kim really knew her stuff thank you Kim and robbie

Always a pleasant experience. A highly efficient and professional team of experts that know how to take care of you and your family during the stressful tax season.

I have been a client of theirs for years. It is nice to feel like they listen to you and try to get the best for you.

Always very helpful and professional.

Sound accounting advice and great service.

Very unorganized and unprofessional staff. Building is musty.

We’ve been customers for years and will never go any place else!

Very efficient