I have had nothing but issues from Verizon for almost a year. Ive talked to representatives in other stores, on the phone, and on Verizons customer service chat. No one has been able to resolve anything until now. Gavin at Verizon Cellular Sales was able to completely resolve all of the issues in less than 30 minutes. His customer service was exemplary and its easy to see that he truly cares about his customers. I will never go to any other Verizon store. Gavins employer needs to take note of what an amazing employee they have in him. I was ready to switch service carriers and he single handedly retained my business and renewed my faith in Verizon as a company.

Gavin was amazing! Super helpful, kept me entertained while he was working on our upgrade and made things a breeze! We’ll definitely be coming to see him again for all our needs :)

Absolutely no complaints! I may be only a prepaid Verizon customer but they still do their level best to assist me and make sure Im happy when I leave. Quality customer service!

Misty was incredible, hands down will be coming back to her with all my phone needs! Transferred from ATT to Verizon and it was such a smooth process with her help. Can’t wait to see her again for an Apple Watch!

David was awesome he was very helpful very patient and not forceful. I would recommend David to all of my friends.

This is a great location. No waiting, amazing customer service and Gavin did a great job of explaining every step of the process.

The two gentlemen there this evening were helpful and had great people personalities. They werent super professional, more relatable and relaxed. It was easier to express what we were looking for, and they helped to the best of Verizons abilities (not theirs, they could have done more if Verizon would have offered more for them to work with).

Shady business. Expect for your first bill to be over $100 per line. You can only qualify for the autopay discount if you use their (VZW) credit card or your bank account, which you should NEVER do. They drafted over $700 one month on a single line account. After they corrected the mistake, they said they couldnt refund my bank account only credit my Verizon account. Oh, and the VZW visa starts at 21.74% or 25.74%. Guess Im going back to ATT. What a rip!

David Harbert was outstanding and possibly saved a customer.The local corporate store has lots of challenges and is currently worthless to an existing customer.

Awesome service! Highly recommend Michael. Super helpful and knowledgeable.

Bobs customer service was outstanding! He worked hard to help us today and we really appreciate it!!!

Fantastic customer service, wouldnt go anywhere else.

I just had a wonderful experience at this location and will continue to be a customer and refer them to friends and family. Michael Flater has amazing customer service and I truly appreciate the time he took explaining our plan and the differences in the new phones. Very happy to have a new phone! I encourage everyone to give this store a chance because the service was great!

Micheal went up and above with his service and willingness to help me understand how to use my new phone. He even applied my screen saver and protective cover for my phone. No waiting here at this store, either. Kudos Verizon!

I want to commend Michael for his exceptional help today. Very professional and personable. Great thanks.

Jonah Jackson was phenomenal. He walked us through the entire process of upgrading and changing phone plans and was very knowledgeable about the entire process. We really enjoyed our conversation and he went above and beyond for us! We even found out that today was his “gotcha” day, as he was adopted 17 years ago! He is such an asset to Verizon and I can see that he will achieve whatever he sets his mind to! Way to go Jonah!!

Would let me pay for me to upgrade my phone. I didn’t want to pay there inflated prices, but I needed to pay the upgrade.Poor business, pathetic.

The staff and the store in Rogers did a great job!! Michael Flate worked hard to help us today. The store was clean and they made every effort to protect the customers in this uncertain time.Thank you for your work.

Jonah was amazing. He was not pushy. He actually heard what I asked and fulfilled every request I made. He helped me get into a new phone deal which I requested and worked it out nicely. I highly recommend Jonah Jackson as the Verizon rep to ask for. Thank you Jonah!!!

Michael was superb help. The transition to a new iPhone couldn’t have been easier! So great to connect with such a trustworthy, capable, and informed resource!

I had a few issues with a device I purchased at this store. No fault of Verizon. It was all me.Today Caleb Casey helped me resolve all the issues in a very efficient and timely manner.In fact the people that were there the day before were helpful too. I would not hesitate 1 minute to return for more purchases.These guys are great!

This location was great Micheal helped us and he was amazing

This is such a well kept store. Definitely the one worth going to if you need anything. Very glad to have had David help me as much as he did!! Above and beyond service

Angel and Landry were so helpful. Got my new phone up and running quickly. Knew what they were doing and answered all my questions. My new go to store!

Omar made this transition to my new phone seamless! He was extremely patient and diligent explaining the details and helped me set up my phone which I dreading prior to coming to the store. I highly recommend this new location! Great layout, phone options and store associates!Thanks Omar!!!

I had the best experience at Cellular Sales! Staff is very friendly and knowledgeable. I got the feeling that they weren’t just trying to sell me something, that they were actually taking care of my needs. I’ll definitely be back!

Dylan and Landry provided a wonderful experience on my recent visit to Verizon. I had wanted to switch carriers for awhile and they made the entire experience painless. It can be overwhelming to make all the decisions required for cellular service but they were very patient and explained all my options. They went above and beyond to make sure all my needs were met. I highly recommend the team at this store.

Visited the store to service was great Michael was great with helping us understand and helping up with start service I will personally recommend this location any other thanks guys.

Unbelievable service! Omar was great and patient because we had a lot of demands and he was very helpful. He was honest and was very knowledgeable about the equipment and accessories we purchased. Extremely happy with this service and I will be coming back.

Amazing customer service!!!

Had a slight inconvenience, but Landry and angel were so knowledgeable and helpful it made my entire experience delightful. Will be coming back

Matthew and Dylan were great! Had to get two new phones for our teenagers and the process was so smooth-they even helped us find discounts we didnt know we had available! Love Verizon!

Michael has been so helpful with us getting new phones! He helped us set them up, pick out new cases, and find accessories! We are so glad we found Michael today! We love the new Verizon store at the promenade in Rogers, Arkansas!

Angel helped me with everything I had questions about and was very knowledgeable, let alone friendly and nice to talk to while we were on hold. This location is beautiful and I would reccomend it over any other Verizon store Ive visited. Angel was eager to help and I would live to visit again!

Great customer service. We walked out with new device and saved on our bill. Our salesman was patient, knowledgeable, and looking out for our best interest. Great experience overall.

The promenade location is great. Michelle was very helpful. She got me switched from cricket to Verizon and kept my same number. I really enjoyed their presence and friendliness. Great store

Very helpful customer service. Michael took very good care of me.

Shattered my phone this morning :(. But never fear, Cody made my life better. He and his coworkers got me fixed up with a new phone and a quick lesson on how to use it. I’m happy again:) Come on in to see them at 2204 Promenade. Great people!!

TAKE YOUR MONEY ELSEWHERE. (Switched to AT&T- my bill has reduced by 1/3- and we all got NEW phones -- oh and their CS Team actually provides CUSTOMER SERVICE!) I was charged for a service that I was not provided, after speaking to my rep he assured me I would get reimbursed/credited. When the credit did not appear on my statement I called corporate and turns out only this branch charges a SERVICE FEE!

Dylan was absolutely amazing! He is very knowledgeable and helped me so much! I highly recommend this store!! Very good customer service!!

Michael was amazing. Patient and helpful. We are happy customers and will recommend him. Plus the store itself was in order.

Had a great experience today at the new Verizon store at Pinnacle. Barker, Maria, and Michael my main sales guy did a great job in making it a wonderful experience for both my wife and I. I highly encourage anyone thats looking to switch to give Verizon a shot. Im sure glad we did!

One of the best experiences in a phone store. Omar was amazing! I would recommend this store for all of your needs.

Cody was a great help. Got us hooked up with what we needed in a reasonable amount of time! Highly recommend!

Michael did a top notch job! Quick and professional!

Had an incredible experience upgrading my phone with Gavin. He made it painless, easy, and quick! I will definitely be coming back for all my tech needs.

The Verizon store in the promenade is absolutely awesome!! Michelle and Landry were super helpful and very knowledgeable. They set us up with everything we needed.

Gavin was amazing!! He was very helpful and polite. This was a great experience! Very professional.

Very very helpful. No wait. Matt took time to help on Many things. Love the store

Nothing but good things to say about the location and the people! The reps were really knowledgeable about the different phones and about which ones I should consider with my next upgrade. Definitely coming back!

Fantastic customer service!! Made me feel at home!! Very helpful! Caleb Casey rocked!! Highly recommended. A++

The representative that helped me, Billyjack, has some of the best customer service skills Ive seen in quite some time. I was so impressed. Will definitely be back!

Thank you so much to Matt Floyd for all your help. Verizon rocks! Please come see the store in Rogers you will not be disappointed with their service.

Gavin was very helpful and professional! He made the phone buying experience very easy!

Came into this store with my wife and was pleasantly surprised at the excellent service. I was helped effectively and wasn’t pressured to buy anything, which was nice because I was just looking.

New phone setup— fast & courteousAlso paired w/new watch—Stayed w/the task until completed

Jonah in Rogers, Arkansas was a great salesman! We needed a screen fixed and new case. He showed us many options and was very insightful.

Matt was a huge help and very patiently took me through tons of questions to help me get to the best choice of new phone and accessories.

Excellent customer service! Jonah was able to apply a screen protector in perfect condition. Highly recommend.

Nice job. Easy process to understand everything. Michael was a pleasure to work with.

Went into Verizon store to see where I was towards getting an upgrade on my phone. Michael set me down and explained it to me and I was able to ge a new phone today. He was very thorough and made me feel right at home. I am happy with Michael and Verizon.Roger Roush

Great service. Really pleased how we were treated! We were able to do everything we needed to in a quick and timely manner.

Definitely go to this store over the other Verizon. Much friendlier atmosphere. David helped me out a ton and was super knowledgeable.

We have such a lovely experience here. The gentlemen helping us, BJ, was so attentive and helpful. Would highly recommend!

Great place. Lots of help and had a great experience. Will continue here over other Verizon places.

Jonah and Caleb were both very helpful. No wait. Very attentive. Stop in and let these guys help you out.

BJ was so professional, patient, and really worked hard to give us the best value for our money! I would highly recommend BJ and the Promenade Rogers location! Excellent service!

Everybody has to come to this store, I like it because they close at 9 nice time to close?? Taylor is nice guy to give you a service?

Great location! Everyone was super helpful and made the whole process really easy.

Came in lookin to upgrade a phone and David made the process easy and simple . Friendly staff and real helpful with devices and accessories .

Switching here was very easy and staff were helpful when setting up my new phone.

Great location with wonderful service. Will definitely come back here for future needs!

Michael was prompt in greeting me and answered my questions in reviewing my plan and in turn helped me save money. Thumbs Up to the service I received at Verizon. Go see Michael!

We had a wonderful experience at this location. The help we received was very personal and fun!

Brian was very helpful and helped me set up my autopay and cared about my issue. This location is beautiful well kept and I trust the employees

Had great experience at Verizon store on Promenade Blvd in Rogers,Ar. Sales Rep Michael Flater very patient in answering all my many questions about upgrade choices without putting a lot of pressure on me to buy one or another- also patiently helped change my verizon plan- Best experience of any verizon store in rogers or Bentonville

I had gone in to another Verizon store earlier, and left thinking my situation was hopeless. I happened to be driving by the one on Promenade, and on a whim, decided to try again. I am so glad I did! Michael was extremely helpful, and I left the store with way more than I was expecting, for about $50 less than I was planning on!!

Absolutely wonderful service AND expertise to the max. This will be my store forever... hopefully it stays!

I drive 20 miles further to use this store. Very professional, informed, know what theyre doing. It is a pleasure to work with these folks.

Michael was great! Quickly resolved the issue and was so nice about it! Thanks!

Gavin was amazing to work with! I am so happy to be with Verizon now!

Landry was awesome! Went in to have my data transferred to another phone. Was in and out in 10minutes!

Service was excellent! Very nice, answered all my questions! Will recommend this to my friends!!

Great service. Michael is awesome. Quick and efficient.

The service I received was professional and excellent. Michael was patient and helped me to accomplish my goal.

I stopped by the store and received very good service and am pleased with the help that I obtained .

Wonderful store Micheal was extremely helpful and quick to resolve my issues.

Great people and good service. The store explores all options!

Love the customer service. Really helpful group of people.

Everyone was so friendly and helpful! Great experience..

Nicest store in town! Best service, and really great people!

Dylan was great! Thank you so much for your help!

Very helpful personnel and the location is convenient. Highly recommend.

Jody did great. All the guys knowledgeable and super helpful!

Great Service. Set my phone up.

Fabulous customer service! I appreciated the service in readying for a trip abroad, as well as trouble-shooting issues with my i-phone X. Thanks you so much!!!!

I had a dead phone and David got my problem solved very well. So pleased!

Gavin is awesome at the new Verizon store in Rogers! He will take great care of you!!

Phenomenal customer service from Matt F.Professional, patient, and knowledgeable.

Great service and very friendly definitely would recommend this store.